My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Se mere
Virksomheden har svaret
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Se mere
Virksomheden har svaret
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Se mere
Virksomhedsoplysninger
Om Canadian Appliance Source - Saskatoon
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4,6
Fremragende
618 anmeldelser
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Very good service
10. januar 2023
Good service and timely delivery
Salesman, although quite new to the job, was very polite and attentive, and gave us great service. The fast delivery of the appliance was great.
7. januar 2023
Good service and a reliable compnay
3. januar 2023
My experience withCAS was excellent…
My experience withCAS was excellent Syed-Jazib Ali was extremely helpful
He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing was wrong on the downdraft fan I purchased. He immediately fixed the problem hassle free pick up at the Laval location was friendly and courteous. I would definitely recommend to my friends
Thank you!
29. december 2022
Quick and helpful service
29. december 2022
CAS, A company that I will rely from now on!!!
I am really impressed by the way the team handled my requirement, right from identifying the product for me and till delivering and installing the product in my house. The most important thing is the proper inventory maintenance which helped to deliver the product ON TIME.When they said they deliver on a date, they did. I didn’t see this is many other companies. Other companies were just postponing the delivery dates with excuses like unavailability of stock. I didn’t experience this with CAS. Delivery team completed their wrok precisely and cleanly.. A big applause to the entire team!!!!
5. januar 2023
Competitive prices
Competitive prices, great service. That’s why I’m a repeat customer.
6. januar 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
They were good at the time of the sale...BUT then
They were good at the time of the sale, but the delivery time changed a full week later. I had people lined up to install appliances. I have tried to contact the Saskatoon store several times. One time calling the Saskatoon number I went to an office in Toronto the second time it was a Calgary office. I emailed both the salesman and manager at the Saskatoon Store the same day the delivery was supposed to happen and have never heard back from either one of them. I also tried to contact someone on the "Live Chat" and they could not help they said they would transfer me, then the Chat line just said closed!!
My parents just purchased from CAS the week prior and had the exact same run around - week later for delivery!!
I guess if bottom line prices is what you are looking for then this place might be an option - if customer service after the sale is what you want, not sure it is with this big company!! I just hope we do not have issues with our appliances as I could see this being a major problem in the future.
26. december 2022
Besvarelse fra Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for sharing your feedback with us both positive and constructive.
We are sorry to learn that your delivery experience has not been successful with CAS.
Please know that your delivery can be delayed due to unforeseen circumstances such as unsafe delivery conditions.
We can see that the delivery for your LG appliances is currently rescheduled for Wednesday, January 11th of 2022.
We apologize for any inconvenience caused to you due to this.
Thank you kindly,
CAS
T.B
Irresponsible Company
Ordered dishwasher in person. Confirmed with salesperson that item was in stock. Unhooked old dishwasher and removed from under counter. Recieved call that our dishwasher was not available and would be delivered in February. Cancelled.order. Will never buy anything at CAS again! And will tell my friends to do the same.
5. januar 2023
Besvarelse fra Canadian Appliance Source - Saskatoon
Dear Terry,
Thank you for taking the time to share your feedback.
Please note, the item was in stock but unfortunately, the unit was damaged in the warehouse prior to transfer as it is the last unit in stock. The replacement unit is not estimated to arrive till February.
My apologies for the inconvenience.
Thank You,
W.L
CAS
Terrible Experience
My experience with CAS was terrible! Appliance was promised by a certain date for pickup and it was not there. Blamed Carrier delay but given the time line I knew it couldn’t be delivered as promised but believed the salesman anyway. Then to get a refund I now have to wait up to ten business days to get my funds! They take the money right away but they make you wait to get it back! This will be my first and LAST experience with CAS!
As usual a company will respond online to defend their bad service but when I emailed you I heard nothing. The weather was NOT an excuse, the roads were fine in the region as we travelled almost three hours to get to Saskatoon that very morning. There was also several days when I ordered the range to get it from Calgary to Saskatoon, it’s not that far. As for the refund, customers should not have to wait for their money, you don’t wait for it when we purchase items!
26. december 2022
Besvarelse fra Canadian Appliance Source - Saskatoon
Dear Brett,
Thank you for taking the time to share your feedback
Please note, the transfer truck was scheduled to arrive on the day of pick-up but was delayed due to the road condition. Please note, we have cancelled your order and a refund has been issued on January 3, 2023.
Please be advised, it will take the bank up to 5-6 business to reflect the amount back on your credit card.
Thank You,
W.L
CAS
Friendly service and received the…
Friendly service and received the product within the week
23. december 2022
Searched online and ordered through…
Searched online and ordered through chat and phone. Great customer service especially with delivery. Given a delivery window the night before and accurate tracking info re its arrival the day of delivery. I have already referred a friend who also made a purchase.
30. december 2022
Whole experience has been great so far
Whole experience has been great so far. My sales rep Syed-Jazib Ali was knowledgeable and his manager Rachel McMaster was also awesome. Really appreciate my delivery team, Van 6 and Hasib. They were very efficient.
Most importantly, the range seems to be working fine. Let's hope it continues that way.
26. december 2022
Very punctual!
22. december 2022
Good Price on a great appliance
Good Price on a great appliance. On time and kept in the loop for delivery. Delivery guys were efficient.
28. december 2022
Great machine..easy to put…
Great machine..easy to put together...came with oil starts easy with with push button and pull. Deep snow is not a problem. Was a great purchase. Employees were great at time of pick up. Helped load snowblower into truck.
29. december 2022
Rajan Mistry was very efficient in…
Rajan Mistry was very efficient in helping me with the purchase of my stove. Shipping and receipt was as expected. Thank you.
23. september 2022
Rachel our sales rep was very helpful…
Rachel our sales rep was very helpful and efficient at helping us place our order as well as delivery. Delivery team was prompt, appliances were delivered and installed efficiently and with no issues.
20. december 2022
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