Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Raj provided great service! He provided information we needed before we knew we needed it! When there was going to be a delay in delivery that would cause a problem for us, he helped us find another m... Se mere
Virksomheden har svaret
As soon as i walked in I had someone to help me but not in a pushy way at all. Someone else told me about the rebate. Also arranged the shipping in a very prompt way. Also told me that the shipper m... Se mere
Great phone service, understanding to our time frame, we ordered early as we were told items we’re taking 3-4 months to arrive. Turns out they had it in stock now!! We don’t require it until March.... Se mere
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwas... Se mere
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
4023 Rochdale Blvd, Unit E3, S4X4P7, Regina, SK, Canada
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It’s easy to give a retailer a 5 star rating when delivery of a product goes smoothly and the appliance works as expected.
The real test in getting a repeat customer is how the “After Sales” deals with any problems.
Long story short, we purchased a brand new dishwasher without a working motor straight out of the box.
Through all of CAS’s fine print and empty apologies, they basically washed their hands and left us to deal with the manufacturer ourselves. We found out the hard way that once they’ve sold the appliance it’s no longer their responsibility as to whether it works or not!
We spent every day for the past three weeks on the phone and finally, after receiving an exchange from the manufacturer, we are now dealing with getting the extended service plan transferred to the new appliance.
While many other retailers would have provided a straight exchange right away, CAS did absolutely nothing to rectify the situation.
I can’t stress enough how incredibly HORRIBLE the customer service is.

Besvarelse fra Canadian Appliance Source - Regina
One person shouldnt be in charge of everything for an order there is no team effort

Besvarelse fra Canadian Appliance Source - Regina
Had a great and smooth buying time with Mittal the sales Rep. He was very knowledgeable and helpful.
Customer support, discounts, delivery in time, all areas are wonderful. Swati is my Sales associate.
Very helpful. Dammy answered all questions and even helped me finalize/ make my purchase over the phone so I didn’t have to come into the store.
The delivery people from Jays, Mike and Shaw (or Shawn) went above and beyond to make my delivery as easy as possible. They were very friendly and explained everything. Thank you so much!!
great price and service received before they even said it was coming
You have every kind of refrigerator under the sun making it so easy to compare and choose the one that you want. In addition, my sales Representative Dammy Owanikin spent quality time explaining the pros & cons of various makes & models making it a lot easier for someone like myself who knows very little about refrigerators. In addition at my age, I was extremely please to learn that your delivery personnel would uncrate my new refrigerator and haul away my old one- who could ask for more? I would not hesitate to recommend you in the future.
Delivery was within a few days of the order and arrived within the delivery window with no issues.
The Canadian appliance Source was good to deal with but the delivery service provider they work with, Jsys transportation Grouo was not. I paid for hook up and the delivery people did not hook up my washing machine and dryer properly. Water was pouring all over the floor and the delivery people told me to YouTube the problem and left. I had to hire a separate professional to hook up my washing machine and dryer which was costly.
Customer service was good. 2 things I did not like was the washer & dryer were displayed as stacked, and when I accepted the price there was an adder for the stacking racks, also I did not appreciate paying for appliances in full before they are here, this is a bad practice. That is all thanks.
Online sale was quick and convenient. However, also not the best experience. I was looking for fingerprint resistant stainless streel - the sales person made a recommendation for a different dishwasher as to what I was originally considering. It arrived, for me to realize it didn’t have this important feature. Something I would not have missed shopping in person. Sadly, something I’m going to have to love with.
The sakes man was fantastic I purchased a microwave it was big in height I wanted a particular panasocic model but it was discontinued model the salesman went out of his way to help me
Truly was a very good experience dealing with your warehouse staff very helpful
Five star from my side
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.