Pricing was excellent. Randeen made the buying decision easy. No pressure. The order was delivered on time and professionally. They even removed the old appliances at no extra cost.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Store was conveniently located. Sales Rep Randeen Saunders was knowledgeable; offered sound guidance when selecting the appliance. Delivery lead time was good. Delivery service was excellent. Don... Se mere
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I needed a new washing machine ASAP. I was already grumpy heading out with the wife to make another appliance purchase and be hassled by a salesman. I hate these necessary purchases however , I bought... Se mere
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Randeen, our representative, was very helpful and always wanting to help. We ran into some product availability issues and he was there to make sure everything worked out, and in the end our appliance... Se mere
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Virksomhedsoplysninger
Om Canadian Appliance Source - Milton
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
850 Main St E, Unit 9A, L9T0J4, Milton, ON, Canada
- 9052251575
4,7
Fremragende
167 anmeldelser
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You guys should tell a buyer what the…
You guys should tell a buyer what the dishwasher does NOT come with. I had to purchase a few items for install. It’s my opinion that when someone buys a product it comes with all install parts. Do t know if I would buy from you again.
29. august 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
The sales person was adamant that I should not contact other CAS branch stores.
The sales person was adamant that I place the order via him. I live in brampton and was trying to call sales rep at Brampton location. However, I was asked not to contact any other branch than the milton branch cos the central phone line redirected me to milton office. While the service offer by milton sales guy was good, I was highly disappointed by the fact that they are restricting customers to contact the store of their choice.
24. august 2023
Besvarelse fra Canadian Appliance Source - Milton
Hi nikhil,
Thank you for taking the time to share your feedback.
Please be advised that the customer is able to choose to place an order with the location of their choice.
However, if the staff at the showroom location is not available at the time of the call, the phone line will redirect to an available agent who is able to assist the customer.
Our apologies for the confusion.
Thank You,
W.L
CAS
I had a good experience with the…
I had a good experience with the salesperson. He was knowledgeable and professional. He provided the necessary information and gave us space to make a decision. The delivery experience was disappointing. I don’t want to negotiate with the delivery driver as to which entry door I wanted the product moved through . This created unnecessary tension between us. I have not seen my 22000 PC points added to my account. I’m unsure when this gets added.
13. august 2023
Genuinely pleasant experience
From start to finish the experience went seamlessly. After having a very poor experience at another store, dealing with Canadian Appliance Source was a breath of fresh air. From start to finish, we had the refrigerator standing in our kitchen within DAYS, versus the months we waited with the other guys. Shridhar Kumar was knowledgeable, professional and honest, all the things we value when making a big ticket item purchase. Thank you for being there for us!
21. august 2023
CAS customer feedback
The entire experience starting with the friendly, concise, knowledgeable and no pressure sales to the real-time delivery process including text/e-mail messages and a phone call 10 minutes prior to product arrival. The product availability was excellent and much sooner then I would have expected in addition to having the exact model we were looking for on your showroom floor.
The installers Nick and Gerry were friendly and methodically taking their time so as not to damage anything, we truly appreciated this.
We were also very impressed with the care LG provided with packaging, right down to the film of plastic on the door panels to the tape protection on the shelves. We are also very impressed with the fridge design, overall looks and new enhancements, ThinQ, WiFi, Diagnoses, Smart Grid etc. This product has a fantastic functionality.
Finally, we received a follow up phone call the next day from the salesman to see how things went, this was unexpected and a nice touch. This is truly excellent customer service! I have already recommended CAS to several family members. Thank you CAS for your excellent customer service!
20. august 2023
So far, so good
So far, so good. Ordered it online, had it delivered to Kitchener store, paid half before delivery and half 2 days later when it arrived. Also made special arrangements to have my son pick it up. No glitches anywhere. Haven't got the dishwasher installed yet, so can't comment of quality or after sale service.
TWO WEEKS LATER: You don't want to change your mind about a purchase. They make returnng something VERY tedious. Huge questionnaire, photos required, more "investigation" they call it and finally the approve your return request. Wouldn't shop here again for this reason. Was planning on just replacing the one I ordered with a bigger one, but after all the hassle, I bought the bigger one elsewhere.
19. august 2023
We were welcome by Shri at the store…
We were welcome by Shri at the store and given all the information we needed to make a great choice. We were aware of every step of the delivery process and our fridge arrived when they said it would! It has honestly been a pleasant experience. Thank you to Shri and Canadian Appliance Source! We will be back and recommend to everyone
9. august 2023
Sales person was great
Sales person was great, looked after us very well, fridge was in stock and delivered quickly. Delivery guys were friendly and got our old fridge out and new in quickly and with minimal fuss.
18. august 2023
The young man that sold us our washer/…
The young man that sold us our washer/ dryer was very helpful. He made sure that we received our matching within a few days. Service was excellent.
9. august 2023
Excellent…
Quick easy sale and paperwrk with Ali who was friendly knowledgable and helpful. A product i really like and excellent delivery experience and people.
8. august 2023
It's was a pleasure working with Ali…
It's was a pleasure working with Ali Hafeez he's my go-to guy and he should be yours also. Ali is straightforward and honest and best individual you will meet.
5. august 2023
Great All Round Experience
Great sales, not pushy, came back a few times and Ali helped me pick the right thing for my family.
Delivery was smooth and professional
3. august 2023
Very helpful and listened to what we…
Very helpful and listened to what we were looking for. Not pushy at all.
4. august 2023
Refused to exchange the purchase…
Refused to exchange the purchase because we used it once. Cody from after sales is difficult to deal with. He is to focused on policy. He also refused to escalate my concerns to Management. I have posted negative reviews on social media, Home Stars and Google. I would have accepted a credit towards a vented dryer. Did not expect a full value exchange. Your Executives hide from customers.
I have purchased 7 appliances for CAS
Will never shop at CAS again. Costco and Home Depot will get my future business.
8. august 2023
Besvarelse fra Canadian Appliance Source - Milton
Dear Ean,
Thank you for taking the time to share your feedback.
I am sorry to learn that you are not pleased with your dryer.
Please understand that yes we do not accept returns on products that have been used.
This policy is comparable to most major appliance retailers and is posted on our website as well as on the invoice you received.
My apologies for any inconvenience.
Thank You,
W.L
CAS
Customer service was excellent and the…
Customer service was excellent and the delivery guys did an amazing job.
8. august 2023
A new washer and dryer within 2 days!!!
you came through with the order as you said. excellent service from the delivery crew as well.
8. august 2023
Fast on time delivery
Fast on time delivery. Helpful delivery guys and the ability to track the delivery in real time. Plus the price was really good
6. august 2023
The sales person was great!!
The sales person was great!!
What I didn’t like was that I asked for a delivery time after 5 and was not give a time frame after 5 it was 2:30 now I need to take a day off work to be home to get my appliance. I was called and emailed many times to see when I was about to receive my stove but you guys where not able to accommodate my request very disappointing
Edit: it is now 7:15 still nothing tracking says they will be here 8:05-8:50 so I took the day off for what?? Nice 4 hour time frame which was 2:30-6:30
5. august 2023
Besvarelse fra Canadian Appliance Source - Milton
Hello Vicki,
Thank you for your feedback.
We are sorry to learn that your delivery experience has not been successful.
Please understand that our delivery carrier completes the routing for our delivery times.
As such, CAS has no control over how these times are scheduled.
However, the Customer Care Team will only contact our delivery company regarding a time request for customers with a service elevator.
We can see that the Samsung range has been delivered on August 11th of 2023 within a time window of 03.00.P.M - 07.00.P.M
Thank you kindly,
S.T
CAS
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