Canadian Appliance Source - Markham Anmeldelser 

Paz was extremely helpful and polite. He took care of my concern immediately. I am very satisfied with the service I received today.

The after sales department (Paul and Treshna) were amazing! They took care of our defective appliances quickly and did a thorough job making sure we received replacement items in a timely manner.

It was a pleasure connecting with Kien at the markham CAS and Treshna from after sales for the purchase of my Bosch dishwasher.  Treshna and Kien were especially helpful with my post install junction box return, answering all my emails and contacting me by phone to make sure everything was smooth. Overall a very pleasant first experience with CAS end to end and will shop there again for the wide selection of appliance models.

Paz called me on Thursday to advise me that the product I ordered was ready for delivery as early as Saturday (2 days away) or the week after if I was not ready to take delivery. I had to contact my wife before I could confirm any date. He left me his contact phone no. with extension and advised that I could call back after I could confirm a date for delivery. Paz advised that if he was not available to pick up my call, I should leave him a message to return my call. I called back to book a delivery time and luckily I got Paz on the phone immediately and he quickly confirmed the booking and advise me the process. Paz was polite and precise during our communication. I hope that the delivery personnel are as efficient and effective on Saturday.

Last Friday, we purchased a Cavavin refrigerator from Canadian Appliance Source in Markham. I was instructed to wait 24 hours before plugging it in, which I did. However, upon plugging it in, it started making excessive noises. I returned to the store on Monday and informed the representative Andrew Lee about my experience, expressing my desire to exchange it for an upgrade. The representative questioned whether I had plugged it in, to which I responded affirmatively, explaining that I wouldn't have known about the noises otherwise. Despite this, the representative advised against mentioning it, suggesting that it might affect the return process negatively.

Later in the week, a service technician came to inspect the refrigerator and claimed that the noise was normal for that unit, advising me to let it run for 24 hours, promising it would improve. Unfortunately, it did not.

Subsequently, I filled out an online return claim, only to have it rejected within 30 minutes due to the fact that I had plugged in the unit. I'm feeling incredibly frustrated and deceived by this experience. As a senior, I'm completely beside myself with what has transpired.

I purchased a refrigerator from the Canadian Appliance Centre on 17 March, with a scheduled delivery of 18 March. The appliance delivered was damaged in freight, and per the instructions of our Sales Associate, we refused to take delivery. The company would not expedite a replacement until the 20th, in the meantime we lost most of our food to spoilage. I asked for some compensation to offset my loss, but my request went unanswered.

I was assisted by Aisha and she was very efficient, polite and helpful.

Wayne worked very hard to get me the approval for the exchange of GE Vent Hood with to Broan Vent hood . The exchange was necessary as the GE Vent was not the right one for my new renovated Kitchen. I hope to pick it up in a couple of days
Thanks Wayne. You are great.

Nisha was very helpful and efficient arranging for next day delivary of my dishwasher and walking me through the process so I would know what to expect.

lots of stock. easy to order, good to return.
Johnny Wang helps me to choose the right model to fit the special size.
Then personal reasons, need to return it.
Sid responded to my return require in one day.

Our sales rep Nina Zhang was excellent! She was very patient and efficient in answering our questions, even a few days after visiting the store.
Our appliance delivery went very smoothly and was timely. We were kept informed of the arrival time by phone and were able to track the schedule online. Very happy overall with everything and would definitely return and recommend Canadian Appliance to friends and family.

Positive experience all around.

Joseph Maghsoudi from Markham store was very helpful.

Experience was very good. Worked with a salesman I had purchased appliances from in the past. He remembered me and helped me with my needs quickly and efficiently.

I recently had the pleasure of shopping at Canadian Appliances Sources, and I must say that Rebecca’s service was outstanding. From the moment I walked in, she greeted me with a warm smile and a willingness to assist. Her extensive knowledge about the products made it easy for me to make an informed decision.

Rebecca patiently answered all my questions, guided me through various options, and even offered valuable tips on maintenance and energy efficiency. Her dedication to ensuring I found the perfect appliance was truly remarkable.

Thanks to Rebecca’s exceptional service, I left the store not only with a high-quality appliance but also with a newfound appreciation for excellent customer care. I highly recommend Canadian Appliances Sources, and I specifically recommend seeking out Rebecca for a top-notch shopping experience.

What a horrible experience!! 4 Weeks with no working refrigerator - the new refrigerator that was delivered didn't work. Canadian Appliance Source - great job at selling but if anything goes wrong, you're on your own. I had a brand new Frigidaire Professional Series refrigerator delivered on August 10. Plugged it in according to the instructions we were given. By the next evening, all the food in the refrigerator section was frozen and had to be thrown out. Pop cans burst, eggs froze, etc. I went back to the store the next morning. Sorry, they said, you have to speak with our After Sales Dept. That conversation started the ping pong process. Back and forth between After Sales at Canadian Appliance Source, Frigidaire, 2 appliance repair companies and sometimes the sales rep (who by the way was happy to get close to a $4000 sale but was apparently told by management to remove himself from being involved). Our food had to be kept in coolers in our kitchen and at refrigerators in our neighbours' homes. This was a brand new refrigerator right out of the box. No one took any responsibility for doing the right thing and getting us a working refrigerator - they would apologize for my family's inconvenience and send messages to each other about what the process was and why they couldn't do anything and then convey those back to me. Finally, today, September 6, an appliance repair technician installed a part which he said should fix the problem: we'll know in 24 hours if it worked. 4 weeks to the day without a refrigerator. I will never do business with Canadian Appliance Source again and I would suggest to anyone thinking about buying an appliance from them to think twice about giving them your money. We, as customers, deserve way better.

The response from VG at CAS below states that CAS has no way of knowing if a unit if defective and it's up to the manufacturer to deal with operational issues after the sale. I understand that and I would agree if this issue happened later on - the problem is that this unit was delivered not working - basically DOA and I believe that puts a different responsibility on CAS.

This survey is on French, so I can’t complete it.