Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... Se mere
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Se, hvad kunderne siger
I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... Se mere
Virksomheden har svaret
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... Se mere
Virksomheden har svaret
I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Langley
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4,5
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arvinder
Arvinder, the sales person helped us make the right choice.
He put our needs first and shared information and advice honestly.
We came with a problem and he found a solution for us.
He helped us find the right product despite our having changed our mind - even when the item wasn’t nearly as expensive as our first choice - within 14 seconds….impressive.
He knew the products well and answered all our questions.
What we loved most about him was that he listened to us and there was zero pressure. After providing us with all the information, he left us to make our own decision.
In the end he ensured that the product was a good fit for I and my partner.
We will be coming back when we renovate our kitchen,
27. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Easy to purchase
Easy to purchase. Great delivery. Great installation process great pricing
27. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Cindy,
Thank you for your wonderful feedback! We're so pleased to hear that your purchase was easy, delivery was great, and the installation process was excellent. We truly appreciate your business and the positive comments about our pricing.
CAS
Great service
Great service, showed up when expected with the product we ordered (ordered on-line).
23. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Connie,
We are so pleased to hear that you received great service and that your product arrived as expected. We truly appreciate your business!
CAS
Everything was perfect
Everything was perfect! We will definitely shop there again and also recommend to our friends.
19. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Colleen,
Thank you for your wonderful review! We're so happy to hear that everything was perfect for you. We truly appreciate your business and look forward to serving you again in the future. We'd be delighted if you recommended us to your friends!
CAS
Best price!
Good price!
Price was $400 less than competitor and the fridge was in stock. Competitor needed 2 weeks to deliver.
Quick efficient delivery and waterline hookup. No extra charge for waterline hookup was a big bonus as well!
16. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi,
Thank you for your wonderful feedback! We're so pleased to hear that you found our pricing competitive and that your refrigerator was in stock for quick and efficient delivery. We're especially glad the waterline hookup was a bonus! We truly appreciate your business.
CAS
Came on time .
Came on time .
Big solute to the delivery men ,even a little tight place they managed to brought the fridge on the spot
3. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Dalwinder,
We're so pleased to hear that your delivery was on time! It's wonderful to know our delivery team successfully navigated a tight space to place your fridge exactly where you needed it. We appreciate your kind words!
CAS
The agent was very attentive and didn’t…
The agent was very attentive and didn’t pressure me into buying something I didn’t need.
29. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi,
We're delighted to hear that our agent was so attentive and provided a pressure-free experience. We truly appreciate your business!
CAS
Delivery came on time and the men were…
Delivery came on time and the men were very fast, efficient and polite.
31. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Laurie,
We are so pleased to hear that your delivery was on time and that our team was fast, efficient, and polite. We truly appreciate your business!
CAS
Very impressed…
I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white glove delivery). From ordering, paying, scheduling delivery to actually receiving the product everything went seamlessly. I will absolutely buy from them again and refer them to friends in the future.
7. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Lynn,
Thank you for your wonderful review! We're thrilled to hear that your experience, from ordering to delivery and the white-glove service, was seamless. We truly appreciate your business and your kind words. We look forward to serving you again and are grateful for your future recommendations to friends.
CAS
Naveen Sharma very helpful and was…
Naveen Sharma very helpful and was great to work with , delivery people also excellent. Would use and recommend CAS !
6. august 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Henry & Sue,
Thank you for your kind words and for choosing CAS! We’re delighted to hear you had a great experience with Naveen and our delivery team. We truly appreciate your business and look forward to serving you again. Please feel free to share CAS with your family and friends!
CAS
Good service
Good service, the installation was good the installers were fast and professional. Very happy with the appliances.
24. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Andrew,
Thank you for your great review! We're happy to hear you had a positive experience with our service, installation team, and your new appliances. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Informative and helpful sales person
Informative and helpful sales person. Ease of purchase. Fast and efficient delivery.
20. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Jensen,
Thank you for your great review! We're glad our team provided informative and helpful service and that your purchase and delivery experience were smooth and efficient. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
New gear
Had a small hiccup in the beginning with trying to get the stuff installed. Had to call back to the store, but they took care of it. Overall, a great experience.
25. juli 2026
cardboard experience not good
The driver was fine and his co-worker but they left the cardboard for me to cut down and find a place to have it recycled. I asked them to take it but when I turned my back they put it in my front yard and drove off.
23. juli 2026
Your delivery service is terrible
Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appears as soon as an item is paid for the service stops! The sales men hide behind "3rd party delivery service, we have no control!" I shouldn't have to take a day off work to accept a delivery!! I should be able to set a time and phone direct to the delivery team to get a real time update. That's twice now I tried the "Canadian appliance store" I won't use them again as I will pick a store that delivers on my schedule not a 3rd party delivery service.
24. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Dear Steve Stangroom,
Thank you for your feedback.
We're sorry to hear you were disappointed with your delivery experience.
Your delivery date of July 23 was selected at checkout. Delivery scheduling and arrival windows are based on inventory, your location, and the carrier's route for the day.
Regarding the reported damage, we reviewed our records, including the signed delivery paperwork and the 5-star delivery survey completed after delivery, and no damage or concerns were reported at that time.
However, if something was missed, we'd be happy to look into it. Please contact our Customer Care team with your order number so we can investigate further.
Sincerely,
CAS
Easy purchase and very nice staff
Easy purchase and very nice staff. I felt welcome and taken care of. The delivery and install was an easy process and much appreciated. Thank you
24. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hello Corey
We are thrilled that you had such a welcoming experience in-store and that our team made delivery and installation completely hassle-free!
We look forward to serving you again in the future.
Kind regards,
CAS
Great Service from Start to Finish
Excellent Customer Service and Great Delivery Experience!!
From the moment I walked into the store, I had a wonderful experience. The staff helped me was incredibly friendly, knowledgeable, and patient. She took the time to answer all of my questions and helped me choose the right fridge without making me feel pressured.
The delivery team was just as impressive. They were professional, on time, and treated my home with care. When a small issue came up after the delivery, they came back promptly and fixed it without any hassle. It’s refreshing to see a company that stands behind its products and provides such excellent customer service.
I highly recommend this store to anyone looking for quality appliances and outstanding customer care. Thank you for making the whole process so easy!
23. juli 2026
Our customer service rep Harvey Saina…
Our customer service rep Harvey Saina made us feel very welcome to the store and was helpful in making our choice...
22. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Greg,
Thank you for your kind review! We're delighted to hear Harvey Saina made you feel welcome and provided helpful guidance while making your choice. We truly appreciate your business and look forward to serving you again at CAS. We’d also love for you to share your experience with your family and friends!
CAS
Great service, happy with purchase
The sales person was super helpful. Got what we needed in the price we wanted. Great service. Great delivery service. Very happy with my new washing machine.
21. juli 2026
Besvarelse fra Canadian Appliance Source - Langley
Hi Sherri,
Thank you for your wonderful review! We're thrilled to hear our team helped you find the right washing machine at a price that worked for you, and that you had a great experience with both our service and delivery. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Besvarelse fra Canadian Appliance Source - Langley
Hi Angie,
We are so pleased to hear that your purchasing process was quick and easy. We truly appreciate you taking the time to share your positive experience with us!
CAS
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