Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... Se mere
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Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... Se mere
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Great service and prices from CAS. Was able to washer and dryer on sale and hold with a deposit. When house Reno’s were done, then able to schedule delivery with final payment which was very convenie... Se mere
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Virksomhedsoplysninger
Om Canadian Appliance Source - Coquitlam
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4,6
Fremragende
2 t anmeldelser
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The store manager was amazing
The store manager was amazing, very knowledgeable and helpful.
I went in to buy one item and ended up buying all appliances I needed from CAS.
24. august 2023
I really appreciated the excellent…
I really appreciated the excellent service I received from Mark Yakut this past week. My fridge broke down on Sunday and I had a new one delivered on Wednesday. Mark went out of his way to make sure that I was going to get exactly the fridge I was looking for. The delivery company was also very good. They kept me informed as to when they were coming and they were very careful not to scratch my walls and floors. I am very happy with my new fridge.
28. august 2023
Great service nice staff
From the sales person in the store to the delivery drivers everything went smoothly and all the staff were very good
23. august 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Extremely bad experience of customer service,
I an experienced an extremely bad customer service with a purchase of washer and dryer.
Indeed, during delivery it was found that one of the devices, the washing machine arrived with damage as shown in the attached photos. I immediately contacted customer service, who had to send me back to the seller. The latter called me back on Friday afternoon, in a way that was not interested in finding the best possible solutions to repair the inconvenience of the bad service, he just presented me with only two options, either to wait ready for 1 month to receive a new delivery, or to be reimbursed. Faced with this, I was forced to accept the refund in order to be able to make the purchase from other distributors.
According to these explanations, I expected a direct refund on my used visa card, but to great surprise, I received an email, with an invoice already received. I had to contact said seller, who will follow up again (email copy above) reminding me that the cancellation has been made and that I should receive the refund within 48 hrs. Following this email, I took the initiative to call back customer service, which let me know that the refund procedure had not been carried out, and that a refund file had to be set up, I had to give my bank details again. Which means that if I hadn't taken the initiative to call back, I would never have received a refund. In addition, according to the Service lady, the refund should take more than 5 working days instead of the 48hrs mentioned by the seller. Which once again penalizes me to purchase with another company.
First, I remain surprised that such an incident can happen when a check must be made before delivery. For a first experience with your company, I remain very disappointed with the quality of service, due to this serious negligence, and confusing or misleading information. I believed in the company marketing service which mentions: « CUSTOMER SERVICE Our dedicated and friendly team of experienced professionals will take care of you as if you were a member of the family ».
This is not at all what I expected with that company. In fact, I claim that a refund of the total payment on my Visa card to be made immediately and without delay. Unfortunately they replied that I can only expected it by 7 days !
22. august 2023
Besvarelse fra Canadian Appliance Source - Coquitlam
Dear Arthur,
Thank you for taking the time to share your feedback.
We regret to learn that your appliance arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
We can see that your order was canceled on august 25th and refunded on august 28th.
Please note that CAS does not store Credit card information.
As such we are required to create a Payment Profile for refund processes.
This process is completely safe and secure.
We cannot refund an order unless the appliance is back at the warehouse, as it will need to be scanned back into your order for cancellation.
Please note that CAS does not issue check refunds.
Once the merchant processes your refund, it is up to your credit card company to post the credit to your account.
This typically takes five to seven business days.
Thank you kindly,
ST
CAS
The service was fantastic easy and fast…
The service was fantastic easy and fast as I need it.
19. august 2023
Terrible delivery…
The delivery was done outside of specified time, the delivery team was rushing and they scratched the fridge from both sides and my stairs. I am very upset.
19. august 2023
Besvarelse fra Canadian Appliance Source - Coquitlam
Dear Customer,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
This is certainly not what we would wish for any of our customers.
As per our records, your property damage claim is being reviewed by our carrier.
We have contacted them for an update on the claim.
We can also see that you have submitted a return/exchange form for the damages to the appliance.
Please allow our After Sales team to review it and find a resolution for you.
We apologize for any inconvenience.
Thank you kindly,
ST
CAs
Staff very good addressing concerns and…
Staff very good addressing concerns and timely responses. Pleased with service.
21. august 2023
Sales peson lied to us
Sales peson lied to us, when we bought the item, we were told that remove the old cook top is in the price, when we got the item, person who did bring it to home was very rude and told us, we have to hire someone to unhook the old one, if we were told at the beginning, unhook the item is our responsibility, it would be different story, and we did return the new cook top withhout touching it, service was terrible,
22. august 2023
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Erhan,
Thank you for sharing your concerns with us.
Please be advised that CAS send out clear delivery instruction to our customer prior to delivery.
The insctruction does state please ensure the following are completed before the team arrives:
Appliance(s) is completely disconnected from all water, electrical and gas connections and emptied.
Stacked washer/dryer, units will have to be unstacked, unless they are being discarded.
Fridges and freezers must be defrosted, and waterline disconnected
We do not uninstall pedestals, if you choose to keep them, take them off before the team gets there. The delivery company will not install new appliances on old pedestals.
There are additional charges for Unit Relocation/Removal, Door Reversal, to Assemble Stack Kits /Units /Install Pedestal.
Laundry center removals are subject to the ability for the unit to be removed without disassembly.
We are sorry to hear that this infromation was not communicated properly. The order has been cancelled as per your request.
Thank You,
W.L
CAS
Efficient
Delivered right on time and very efficient removing old appliance and installing new refrigerator. Very courteous, left everything clean and tidy and all packaging was removed and taken away when they left. Thank you.
23. august 2023
Knowledgeable staff
Knowledgeable staff
In stock
Excellent price
Computer system verified competitors price
22. august 2023
Great Experience
Great price, great service. Delivered in a day. We have purchased from CAS before and will again.
21. august 2023
Open box dishwasher missing hardware
Open box dishwasher was purchased. I did not receive the installation hardware…..no power cord, no water hose adapter and the wrong kick panel.
21. august 2023
2nd time we’ve bought from CAS and both…
2nd time we’ve bought from CAS and both times they’ve been very helpful to find the best fit for our needs
13. august 2023
Diksha
Diksha
Diksha Singla was amazing and the only reason I made my purchase on your store.
18. august 2023
Great experience!
From showroom to delivery and installation, I had a great experience in purchasing a stackable washer and dryer. My sales member was knowledgeable and friendly and not pushy. The installation was seemless and the installers were very friendly.
18. august 2023
Felix was very personable and friendly
Felix was very personable and friendly. He made the experience much easier.
18. august 2023
Jimmy was a great help with my…
Jimmy was a great help with my purchase. Highly recommend him for other customers.
18. august 2023
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