Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... Se mere
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Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... Se mere
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Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... Se mere
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Great service and prices from CAS. Was able to washer and dryer on sale and hold with a deposit. When house Reno’s were done, then able to schedule delivery with final payment which was very convenie... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Coquitlam
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4,6
Fremragende
2 t anmeldelser
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Besvarelse fra Canadian Appliance Source - Coquitlam
Hello Mona
We are delighted that you experienced exceptional care both during your showroom visit and when your item arrived at your home.
We look forward to seeing you at the store again soon!
Respectfully,
CAS
Great customer service by Sahil
Great customer service by Sahil, products were what I was looking for, don’t have to shop around with their price matching, very accommodating and delivery was on time, friendly. Highly recommend CAS.
26. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Debbie,
Thank you for your kind review and for choosing CAS! We're glad to hear Sahil provided great service and that you found the right products at a great price with our price matching. We're also happy the delivery experience met your expectations. We truly appreciate your recommendation and your business. Please keep CAS in mind for your future appliance needs and feel free to share us with your family and friends!
CAS
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Papa,
Thanks for your feedback! We’re glad the delivery team arrived early, was friendly, and handled everything with care. We appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great service and prices from CAS
Great service and prices from CAS. Was able to washer and dryer on sale and hold with a deposit. When house Reno’s were done, then able to schedule delivery with final payment which was very convenient.
17. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Clara,
Thank you for your great review! We’re happy to hear you were able to take advantage of the sale pricing and that the deposit and flexible delivery scheduling made the process convenient during your renovation. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Respectful and Helful staff
Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us.
Delivery staff were courteous and on time, they also made sure they cleaned up before leaving.
Keep up the good work!
14. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Joyce,
Thank you for your thoughtful review! We're delighted to hear Lovepreet provided knowledgeable, pressure-free service and that our delivery team made the experience smooth from start to finish. We truly appreciate your business with CAS, look forward to serving you again, and hope you'll recommend us to your family and friends.
CAS
From purchase to delivery
From purchase to delivery, all went smoothly.
Exceptional service. Super sales personal.
21. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Robert,
We're so glad to hear your experience, from purchase to delivery, was smooth and that our sales team provided exceptional service. Thank you for your feedback!
CAS
The overall service from sales to…
The overall service from sales to delivery was friendly, knowledgeable and professional! Would highly recommend .
9. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Kimberley,
Thank you for choosing CAS and for your kind review! We're glad to hear you experienced friendly, knowledgeable, and professional service from sales through to delivery. We truly appreciate your recommendation and your business. We look forward to serving you again, and please feel free to recommend CAS to your family and friends!
CAS
New Washer/Dryer
We had done our research on a new washer and dryer before we went to the store. We had several questions. Sahil was able to answer all of them clearly. He also carefully explained each part of the purchase in terms of the warranty, the extended warranty we requested and the delivery and removal of our existing machines including the free removal of the pedestals on our machine without us having to take them apart. The delivery date was fast. The delivery team were delightful , competent and efficient. The washer was tested before they left. I also thought it was great that the delivery team notified you of the time window for delivery and in addition let you know where in the queue you were(e.g. 2 more stops before you). We were impressed by the showroom, the salesman Sahil, and the delivery team. Now we will see if our series 6 Electrolux machines hold up for 16 years like our last Kenmore set.
16. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Louise,
Thank you for choosing CAS and for your detailed review! We're glad Sahil was able to clearly answer all your questions and walk you through every part of the purchase, warranty, and delivery process. It’s also great to hear the delivery team provided a smooth, efficient experience and kept you well informed along the way. We truly appreciate your business and trust in CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!
CAS
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Jacqueline,
We are so happy to hear you had a great experience from start to finish! Thank you for your kind words.
CAS
Would shop here again
Knowledgeable and helpful staff
Easy paperwork with explanations
Delivery included
Delivery men were fast and efficient
9. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Terry,
Thank you for your review! We're happy to hear our team made the process simple and informative, and that your delivery experience was fast and efficient. We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again and hope you'll recommend CAS to your family and friends!
CAS
Excellent service in store
Excellent service in store, free delivery and installation of our washer dryer and quality products. Everyone did a great job. Great team!
5. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Sherene,
Thank you for your wonderful review! We're thrilled to hear you enjoyed our in-store service, free delivery and installation, and quality products. We truly appreciate your business and your kind words about our team. Thank you for choosing CAS—we look forward to serving you again in the future. Please keep us in mind for your future appliance needs, and feel free to recommend us to family and friends!
CAS
A quick and easy transaction and great…
A quick and easy transaction and great communication in regards to delivery and taking away the old fridge. Many thanks for the great service
9. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Adrian,
Thank you for your kind feedback! We're glad to hear your transaction was quick and easy, and that communication around delivery and old appliance removal went smoothly. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
I recently purchased a Maytag dryer…
I recently purchased a Maytag dryer from Canadian Appliance Source after reviewing the product information on your website. However, I have since noticed a discrepancy regarding the stated capacity of the unit.
On your website, the dryer is advertised as 7.4 cu. ft., while other major retailers, including Home Depot, list the same model as 7.3 cu. ft. This inconsistency creates a materially different impression when comparing products and influenced my purchasing decision.
I relied on the information presented on your website at the time of purchase. As a result, I also missed a time-sensitive opportunity to purchase the same product under a no-interest financing promotion with no monthly payments from Homedepo which was a significant financial consideration in my decision.
In addition, I completed the purchase using my Visa card and will be required to pay the full balance next month. If I am unable to do so, I may incur interest charges, resulting in further financial impact.
Under Canadian consumer protection principles, including the “general impression” test for misleading advertising, product representations must be accurate and not misleading to a reasonable consumer. I believe the way the product capacity was presented in this case may have created a misleading impression in context and materially affected my decision to purchase.
At this stage, I am requesting a fair and reasonable resolution, which may include appropriate compensation or an equivalent remedy.
25. maj 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Dear Shireen Nadim-Zadeh,
Thank you for taking the time to share your feedback with us.
We strive to provide the most accurate product specifications, all of which are provided directly by our vendors.
We would like to confirm that the product specifications have been updated on our website to reflect the correct information.
Our sales team has offered you a $50.00 gift card as a gesture of goodwill on May 21st, 2026.
Sincerely,
CAS
Sahil treats us fair and the…
Sahil treats us fair and the communication with everything like delivery he did really well.
2. juni 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Henry,
Thank you for your kind review! We're glad to hear Sahil provided fair, helpful service and kept everything well communicated through the delivery process. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
The sales women knew a lot about the…
The sales women knew a lot about the stacker washer and dryer. Canadian Appliance had the product I wanted in stock and delivery was within 4 days. Delivery and installation were included and the delivery people arrived earlier than scheduled. Where in and out within 35 minutes.
28. maj 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Deanne,
Thank you for choosing CAS! We’re pleased to hear our sales team helped you find the right stackable washer and dryer and that the product was available when you needed it. We’re also glad your delivery and installation were completed quickly and smoothly. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
The sales staff was great
The sales staff was great - we got what we wanted very quickly. Delivery was as promised and the delivery staff was great
21. maj 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Harry,
We're so glad our sales staff provided a great experience and that your delivery was quick and as promised. Thank you for your kind words!
CAS
we knew what we were looking for and…
we knew what we were looking for and our sales person, Lovepreet Singh directed to what we needed. in and out with in 1/2 hr.
24. maj 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi George,
Thank you for choosing CAS! We’re happy to hear Lovepreet Singh was able to quickly guide you to exactly what you needed. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your family and friends!
CAS
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Magnar & Aase,
Thank you for choosing CAS! We truly appreciate your support and are glad to hear you had a great experience. We look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
All around a great experience.
All around a great experience.
Excellent service from the purchase and delivery men did everything that was promised.
Thank you very much
15. maj 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Hi Ana,
Thank you for choosing CAS! We’re glad to hear you had a great experience from purchase through delivery and that everything was completed as promised. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Bought brand new washer and dryer
Bought brand new washer and dryer. In discussing the size of the washer I was told it can handle set of queen sheets. The third load I washed was IKEA thin cotton queen duvet. When it came to the spin cycle the machine banged and walked and would have damaged bi fold door if they were closed. I hung the wet duvet up to drip dry. This morning I washed a child’s small blanket with a towel to balance the load. Same thing. I called Whirlpool and they said I have to be home from work four hour window for repair. I live 5 minutes from work but their repair people won’t call ahead. I called Canadian appliance and the said that they just sell appliances and I now have to deal with Whirlpool. I just finished replacing the near new Whirlpool stove a week after I got the washer. No more Whirlpool for me. I’ll buy Costco from now on. They will pick up defective products and replace.
12. april 2026
Besvarelse fra Canadian Appliance Source - Coquitlam
Dear Judy French,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and disappointing this situation must be, especially after experiencing issues with a brand-new appliance so soon after purchase. Functional concerns with appliances are handled under the manufacturer’s warranty process, which is why service is coordinated directly through the manufacturer.
If you still require assistance, please reach out to aftersales@caslp.ca with your order details so our team can review your case and assist further where possible.
Sincerely,
CAS
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