I was very pleased with my refridgerator purchase from Canadian Appliance Source. It arrived as arranged and it was nice to be able to track the progress online. The delivery guys were nice and carefu... Se mere
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Se, hvad kunderne siger
Delivery date available for the next date with paying extra. Picked it and paid. Delivery not available and delivery fee was refunded. I would have bought it from another dealer who also said they... Se mere
We reviewed prices and brands for a new washer and dryer at RONA before going to the Canadian Source Appl. at the Calgary NE location. Vedant was helpful and knowledgable in the differences and featur... Se mere
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I was overwhelmed with all the choices in washers and dryers, so I called Dev Patel and explained what I needed. He sold me an LG combo , that I bought sight unseen. He was right! It’s exceeded my ex... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Appliance Source - Calgary
Skrevet af virksomheden
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktoplysninger
2777, 23 Ave. NE, Unit 11, T1Y7L6, Calgary, AB, Canada
- 4034562447
4,7
Fremragende
3 t anmeldelser
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refund on purchase
I had a original appliance purchase with CAS and needed to make a refund change on the order due to stock supply... Arwyn, the CAS custom service rep dealt with the refund in a professional and very efficient manner on my request. Excellent customer service. Look forward to receiving my new order/ appliances from CAS...
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Canadian Appliance Source - Calgary
Hi Richard,
Thank you so much for sharing your experience! We’re delighted that Arwyn could handle your refund efficiently and professionally. It’s wonderful to hear that you felt supported throughout the process. We truly appreciate your business with CAS and look forward to helping you with your new order. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Great services from Sumit
Great services Sumit! Fast delivery and smooth process. The only thing the delivery is a bit troublesome but all fixed up at the end.
10. marts 2026
Stubborn Delivery guy
Delivery guy left without installing the washer saying it was hard to approach the tap first so I made the way to the tap, then he said he still couldn’t install the washer saying my tap is leaking. Even though my building manager and I said it’s minor inner pipe leaking which is safe to use the washer because the tap should be opened all the time to use the water and will be fixed immediately and we would take full responsibility for that, he didn’t listen, just care about his quick leaving. He is unsuitable for the customer service, unkind and stubborn.
10. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you experienced during your washer delivery and installation.
Our delivery teams are required to follow safety procedures. If there is a visible or reported leak at the connection point, they are unfortunately unable to proceed with the installation to avoid potential damage to the home or appliance.
Once the leak has been inspected and resolved, our team will be able to return and complete the installation. Please reach out to our customer care team once the repair has been completed so we can assist with arranging the next steps.
We apologize for the inconvenience and appreciate your understanding.
Sincerely,
CAS
sales representatives are very polite…
sales representatives are very polite and helpful
3. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Kuldeepak,
We appreciate your feedback and are so glad that our sales representatives were polite and helpful during your visit. Thank you!
CAS
Best experience ive ever had purchasing an appliance
The salesman that helped me (im sorry I forgot his name) instantly greeted me when walking through the door. Was not in the least pushy about anything and only asked what I was looking for and if I needed any help to let him know. When I asked if he had a stove I wanted in stock he instantly checked for me, helped me get a better deal on the stove as well as the warranty and honestly made the purchase of the stove from this store the easiest appliance purchase ive ever made in my entire life.
10. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi John,
Thank you so much for choosing CAS — we truly appreciate the opportunity to help with your appliance needs. It’s wonderful to hear that our team made your stove purchase smooth and stress‑free. We’re grateful for your business and would be thrilled to assist you again whenever you need anything in the future. If your family or friends are looking for appliances, we’d love for you to send them our way. Your support means a lot to us.
CAS
salesman was very helpful and the…
salesman was very helpful and the transaction was quick. the delivery of the fridge went smooth.
2. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Howard,
We're happy to hear that the salesperson was helpful and the transaction was quick. We're also glad the fridge delivery went smoothly for you.
CAS
Delivery and installation went quickly…
Delivery and installation went quickly and efficiently. Removed old appliance with no problems.
1. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Sheldon,
We're happy to hear that your delivery and installation were quick and efficient! It's great to know the old appliance was removed without any issues. Thanks for your feedback.
CAS
Salesman Vishu Walia was prompt
Salesman Vishu Walia was prompt, attentative,courteous and very helpful.Delivery service was aok also. We shall see re product performance and any required followup needs.
26. februar 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Glen,
Thank you for sharing your experience! We’re glad to hear that Vishu Walia provided prompt, attentive, and courteous service and that your delivery experience went smoothly as well. We truly appreciate your business with CAS and look forward to assisting you again in the future. If you need any support or follow-up with your product, our team will be happy to help. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
The appliance broken from the start
The sales person was very nice. We purchased a dishwasher which we picked up and installed. The dishwasher was broken from the start. The pump and motor was leaking. It was new not used. I called to get another one and they said this one had to be a warranty claim so I’ve waited two weeks. Finally someone came today to fix it but they need parts so we’ll be waiting again for either parts or a new machine. In the meantime, we paid for a machine and still have not been able to use it.
1. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Dear Mary,
Thank you for sharing your feedback with us.
We are pleased to hear that our sales team provided you with good service.
We are sorry to hear about the issues you have experienced with your Haier dishwasher.
Our records indicate that the problem was reported to us on March 5th and was subsequently reported to the manufacturer the following day.
Due to the weekend, the manufacturer responded on Tuesday, and your service request has now been sent to Techville Appliance Repair.
We remain at your disposal should you require further assistance.
Sincerely,
CAS
people don't speak English very well…
people don't speak English very well and have difficulty between letter A and E when filling out customers name on invoice
27. februar 2026
Besvarelse fra Canadian Appliance Source - Calgary
Dear Leo Van Engelen,
Thank you for sharing your feedback. Please be assured that while our team members may have different accents, they are fully proficient in English.
We have updated our records to reflect your correct name, ''Leo Van Engelen''.
Additionally, we can confirm that your Frigidaire range is scheduled for delivery on March 13th.
If you require any further assistance, please do not hesitate to contact us.
Sincerely,
CAS
Cory Smith was excellent in guiding our…
Cory Smith was excellent in guiding our new gas range and overhead microwave oven from order to installation. He helped identify the correct model and followed til delivery. The delivery guys were excellent on time polite and helpful
6. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi,
Thank you for sharing your experience! We’re thrilled to hear that Cory Smith provided excellent guidance throughout your gas range and overhead microwave purchase, from selecting the right model to following through on delivery. It’s also wonderful to know that our delivery team was punctual, polite, and helpful.
We truly appreciate your business and look forward to assisting you with any future appliance needs. Please feel free to share your experience with family and friends who may be shopping for appliances.
CAS
Besvarelse fra Canadian Appliance Source - Calgary
Hi Larissa,
Thank you for your feedback! We’re glad to hear you were happy with the fast delivery and great pricing at Canadian Appliance Source. We truly appreciate your business and look forward to helping you with any future appliance needs.
CAS
Honestly I had never heard of CAS…
Honestly I had never heard of CAS before. I wouldn’t have been surprised if they weren’t real. (Online is subjective) yet, they were real and had an amazing selection of microwaves I was looking for. Nobody had them anywhere. Yet, they did! The salesman was so friendly and knowledgeable. I will definitely go to them next time.
6. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Patrick,
We really appreciate your kind words! It’s great to hear that Canadian Appliance Source could provide the exact microwave you were looking for and that our team made the process smooth with friendly, knowledgeable guidance.
Thank you for trusting us, and we look forward to assisting you again in the future. We’d be grateful if you recommended us to family and friends as well.
CAS
Excellent and quick response to…
Excellent and quick response to questions on your website. Delivery was easy, wonderful employees delivered and installed my washing machine.
6. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Jaclyn,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear our team provided quick, helpful responses online and that your delivery and installation went smoothly. It’s wonderful to know our delivery staff made the process easy and professional. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Very great experience
We bought a washer from the store and needed the matching dryer, the gentleman we dealt with was super helpful, the delivery was super quick (the next day) and the 2 guys were very polite and accommodating, would definitely deal with them again!
6. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hello Bobbi,
We're thrilled to hear that your experience finding the matching dryer was smooth and enjoyable. It's wonderful that our team was helpful in the store and that the delivery went so quickly, with the delivery crew being polite and accommodating.
We truly value your trust in us and look forward to helping you again with any future appliance needs.
Warm regards,
CAS
Fridge Order and Install
The only issue we had is that the estimated delivery date on the site didn't line up with the actual delivery date, and there was a period of three or four days after we ordered where we didn't receive any communication about our order (outside of receiving our invoice by email and a follow-up request to indicate our general delivery timeline expectation).
I ended up calling CAS a couple of days after the originally estimated delivery date to get confirmation on our order and set up a delivery time. The experience from that point was very smooth, but it was a little bit bumpy at the start given that we ended up having to initiate contact regarding our delivery. Otherwise, we're generally happy with both the product and installation process.
3. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hi Colleen,
Thank you for your kind feedback! We’re glad to hear you had a great service experience with CAS. We truly appreciate your business and are happy we could assist with your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends as well.
CAS
The best prices and a whole lot more help.
Ashan answered all my questions and in the end, I believe I had the best prices for the appliances I wanted.
He also explained the flexible options for purchasing the range and refrigerator and storing it until I could pick it up.
28. februar 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hello Jay,
We’re thrilled to hear that Ashan was able to answer all your questions and help you secure the best prices for the appliances you wanted. It’s great to know that he clearly explained the flexible purchasing options and storage arrangements, making the process smooth and convenient for you.
We’re always here to provide guidance and support whenever you need it.
Warm regards,
CAS
Panasonic success
Christina was extremely helpful . She contacted me to seen7f I was still interested in the microwave. I advised her that I was , however a situation came up that had to be dealt with first. She was very understanding and did advise me that the microwave would have to be ordered because it was not in stock. Told her that was fine and I would be in touch . I got back in touch with her and we came up with a price that was ageeeable and now I am just waiting to go to Vaughn and pick it up .
5. marts 2026
Besvarelse fra Canadian Appliance Source - Calgary
Hello Stephen,
Thank you for taking the time to share your experience! We’re thrilled to hear that Christina was so helpful and understanding throughout the process. It’s wonderful that she followed up to check your interest, guided you through the ordering details, and worked with you to find an agreeable price. We’re glad everything is now set for your pickup in Vaughan, and that the process was smooth and convenient for you.
We’re always glad to provide support and guidance whenever you need us—your satisfaction is what we aim for!
Warm regards,
CAS
Besvarelse fra Canadian Appliance Source - Calgary
Hello Juha,
Thank you for your feedback! We’re glad to hear you found our service fast, reliable, and offered at a good price. Making sure our customers have a smooth and satisfying experience is always our goal.
We’re always happy to help- see you soon
Warm regards,
CAS
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