Buyaparcel Anmeldelser 

8.716
TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 2 ud af 5 stjerner

My parcel arrived today 27-08-2026.For a Dwealt planer 18v DCP580N + Tool bag, Via B&Q .Had no issues with courier and no problems with dewalt planer , just the tool bag they sent ,an alternative bag... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Placed an order mid-day on Saturday. Today, Tuesday noon, the order has not been dispatched yet. If I had known about the slow delivery, I would have ordered somewhere else. added after reply from... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great company and quality products. I first started buying from them on their ebay account a few years back but only recently started to purchase more of their tools and I have been so happy with the... Se mere

Bedømt til 5 ud af 5 stjerner

Website quick and easy to navigate, trouble free checkout with a choice of payment methods. Choice of delivery options, including very low cost next day on my particular item. Good communications when... Se mere

Virksomhedsoplysninger

  1. Værktøjsbutik
  2. Butik med badeværelsesudstyr
  3. Havecenter
  4. Butik med VVS-udstyr

Skrevet af virksomheden

Buyaparcel are a provider of top quality brands of hand and power tools, plumbing, bathroom and garden products. Formed as a separate entity in 2007, the company has routes in the town of Lowestoft going back to 1978. Godfreys IT Ltd trading as Buyaparcel has its eCommerce website, where customers can order and pay by credit and debit card, AmazonPay or PayPal. In addition we have a local trade counter in Lowestoft that is open to retail customers. Operating from Lowestoft with 40,000 square foot of stock space, Godfreys IT is a multimillion pound organisation that employs 37 people. Where possible Buyaparcel sources product direct from the manufacturer or an approved wholesaler. Most product is available for next day delivery to UK customers.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

9 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 92 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(8.716)

479 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

No existent customer service have rang…

No existent customer service have rang for 2 days at least 6 times a day ! Says press 1 , but literally no ring , answer , need to return

21. august 2026
Uopfordret anmeldelse
Buyaparcel-logo

Besvarelse fra Buyaparcel

Thank you for taking the time to leave your feedback. We’re sorry that this review has been left, as having reviewed your order and our communications, we were unable to identify any concerns raised with our service.

We reached out using the contact number provided with the order, as we were keen to understand the feedback, particularly as our team had been in contact with you and had promptly arranged a return at your request when you advised that the item was no longer required.

When speaking with the person who answered the call, we were advised that they were unsure why the review had been left and that it may have been submitted by a family member in error. We were kindly advised that the review would be removed, although unfortunately it remains in place.

While we fully respect that customers are entitled to leave their feedback, we are disappointed that this review does not appear to reflect the service provided in this instance. We’re pleased that our team were able to assist promptly with your requested return, and we remain committed to providing a helpful and straightforward service to all our customers.

Bedømt til 5 ud af 5 stjerner

Can’t fault them!!!

Excellent service and really fast delivery. Shopped around for what I needed and buyaparcel were by and far the cheapest without compromising the quality. Will definitely use them again as I have for many years.

13. august 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Couldn't use this company again under any circumstance!!

Everything.Supposedly next day delivery,took 3 days!!Secondly the variant of the tool i ordered was not what I received. Ordered the brushless,slimline DTM53Z and you sent me the cheaperDTM51Z which isn't slimline or brushless.

15. august 2026
Uopfordret anmeldelse
Buyaparcel-logo

Besvarelse fra Buyaparcel

Thank you for taking the time to leave your feedback. We’re sorry that your order was affected by both a delay in delivery and a picking error. Please be assured that we take these issues seriously, and the error will be addressed with our team to help prevent similar issues from occurring in the future.

We’re pleased that our team was able to resolve the matter by arranging a direct exchange, allowing the incorrect item to be collected while the correct item was delivered at the same time. We apologise again for the inconvenience caused and appreciate your understanding.

Bedømt til 1 ud af 5 stjerner

No words

No words, worst buying experience ever.
1067175002-A

14. august 2026
Uopfordret anmeldelse
Buyaparcel-logo

Besvarelse fra Buyaparcel

Thank you for taking the time to leave your review. We understand that there was an issue with the carrier completing your delivery, and unfortunately the shipment was subsequently returned to us.

Once the return was confirmed, we promptly issued a full refund. We sincerely apologise for the inconvenience and frustration caused by the delivery issue, and we're sorry that the carrier was unable to complete your order as expected.

Thank you for your feedback and understanding.

Bedømt til 1 ud af 5 stjerner

Horrendous experience – incomplete product and absolutely no response from customer service

I purchased a Scalemaster Softline SL-Twin Tank Non-Electric Water Softener from Buyaparcel for £845.49. The product arrived last week, and I arranged and paid for a qualified plumber to attend specifically to install it.
Unfortunately, when the packaging was opened, it became apparent that the essential installation components were missing.
My wife contacted Buyaparcel while the plumber was still at our property. We were told this was apparently a manufacturing issue and were offered a free return of the product. While I appreciate the offer of a return, I don't think this adequately addresses the inconvenience and expense caused by supplying an incomplete product.
I had already paid for a plumber to attend, only to discover that the water softener couldn't be installed. To avoid the hassle of returning an £845 product, arranging another installation and facing further delays, I have now had to purchase a Scalemaster installation kit for a further £97.55.
I am also particularly concerned that, after looking at other online reviews, there appear to be reports of customers experiencing similar issues with missing components. If this is a known or recurring problem, I would have expected Buyaparcel to have taken steps to ensure the product was complete before dispatch.
What makes the situation even more disappointing is the complete lack of customer service since raising my complaint. Despite sending numerous emails to Buyaparcel's customer service team, nobody has bothered to respond or provide any meaningful update. I have been left chasing them repeatedly despite having paid £845.49 for a product that arrived incomplete.
I have asked Buyaparcel to reimburse the £97.55 installation kit and the cost of the plumber's wasted attendance, as these costs have arisen directly from receiving an incomplete product. So far, however, I have received no response.
For an £845.49 purchase, I expected much better. The product should have arrived complete and ready to install. Instead, I've been left with additional expense, inconvenience, wasted time and, most frustratingly, a complete lack of communication from Buyaparcel.
Very disappointing experience. I would strongly recommend checking the contents of any product from Buyaparcel immediately upon delivery rather than assuming it is complete.

6. august 2026
Uopfordret anmeldelse
Buyaparcel-logo

Besvarelse fra Buyaparcel

Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience when shopping with Buyaparcel.

We expect manufacturers to carry out the appropriate quality checks before products reach our warehouse, ensuring that they are supplied complete and ready for our customers to use. We therefore apologise that, on this occasion, some of the expected parts were missing from your order.

Having reviewed your case, we’re pleased to see that our team have been in contact with you and were able to reimburse you for the installation kit you purchased. It’s also great to see that you appreciated the assistance provided by our team when you contacted us.

Please rest assured that we are raising the issue of the missing parts with the manufacturer so that this can be addressed and we can help prevent similar issues from affecting our customers in the future.

Thank you again for your feedback and for giving us the opportunity to assist.

Bedømt til 5 ud af 5 stjerner

Brilliant service

Brilliant service. Kept in communication throughout the whole process. Shipped very quickly and delivered next day after shipping. Great price. Can't recommend enough.

12. august 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Very happy with my purchase

Very happy with my purchase, a genuine Makita battery replacement at a reasonable price. Arrived on time, although I didn't get any order/tracking updates which would have been nice. Would definitely use them again.

11. august 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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