Bulgari Anmeldelser 

BULGARI JEWELLERY AUTHENTICITY CARD ISSUES.
When purchasing Bulgari for yourself or for someone else, be sure to obtain a full written description and valuation of the item for both insurance and for future selling, even if the item is brand new.
Online websites and auctions may or may not accept the Bulgari authenticity smart card, as this may not include suffient details of the gems and Precious Metals.
Note also that Bulgari may not wish to assist with sales of used items, as recently experienced.
So for both insurance and future selling, approaching a reputable jeweller to obtain a full description and valuation may well prove necessary. Best not just rely on the Bulgari authenticity card.
Useful also to note that authentication of Bulgary items is made more difficult on small items by the microscopic size of the hallmarks indicating the purity of the precious metals. The busy authenticator is therefore more likely to ignore authenticity smart cards, ignore the illegible hallmarks, and reject such small Bulgary items.

I bought an OCTO finissimo (extra thin “manifatture” mechanical watch) stupidly even tough from day one I noticed that it was not properly keeping time I waited and in May 2026 I decided to have it checked. Of course I went to the authorized dealer where I had bought it, and they said it was out of warranty (my fault) but certainly needed a complete check. A few days later I accepted an expensive maintenance offer (stating that the maximum delivery time would be 8 weeks). 10 weeks went by and the dealer had no feedback from BULGARI, so I contacted the client service that beside being very rude, never apologized for the delay and never gave me any info… so much that I am still waiting my watch.

I am very disappointed with the customer service .I received from Bulgari. I visited the Chadstone store to have my Sunglasses repaired , also mentioed that i am happy to pay for repair,.and was given a contact number to call. However, when I contacted the call centre, they told me to go back to the store instead.

I was sent back and forth between the store and the call centre without anyone taking responsibility for helping me. This lack of communication and customer support was frustrating and a poor experience, especially for a luxury brand.

I expected a much higher level of service and a clear process for arranging a repair. Unfortunately, my issue remains unresolved, and I am disappointed by the overall experience. I hope Bulgari improves the coordination between its stores and customer service team.So disappointing :(

BVLGARI MIAMI DESIGN DISTRICT IS THE BEST PLACE TO SHOP
SAHAR IS EXTREMELY WELCOMING KIND AND WELL EDUCATED SAHAR IS THE BEST SA !! SHE ALSO HAS GREAT TASTES AND GREAT ADVICES I I REALLY TRUST HER .
HIGHLY RECOMMENDED

J'ai porté mon alliance en or blanc et diamants chez Bulgari car elle était devenue jaune. La qualité de l'or blanc est médiocre comparée à d'autres maisons de joaillerie telle que Cartier et même Chanel. De plus j'ai dû payer 120 euros pour remettre mon alliance en état...

Ho comprato anni addietro.
Trattata da regina insieme a mio marito. Prezzi alti ma se comprate Bulgari volete esclusività e solo il prezzo lo determina.

I am extremely disappointed with the service from Bvlgari regarding a warranty replacement for a £470 pair of sunglasses. It has been nearly four weeks since I raised the issue, and I am still without my product.
Despite Bvlgari admitting the item was faulty, they shipped the replacement from Italy without correctly paying the import duties (DDP). As a result, UPS is demanding £114 in taxes from me. Under the UK Consumer Rights Act 2015, a warranty replacement must be provided at no cost to the consumer.
I have been in a "stalemate" for 10 days. UPS has held the item in a secure warehouse since April 4th because the digital billing hasn't been updated. While I receive polite emails from Bvlgari claiming they have "contacted UPS," nothing changes. The tracking remains blocked, and Bvlgari—who holds the shipping contract—has failed to manage their courier to release my goods.
I have had to open a bank chargeback to protect my funds. If you expect luxury after-sales service to match the luxury price tag, look elsewhere.

Hier je leur écris j’ai vu statut de la commande lunettes pas envoyés , mon argent chez eux et ils ne remboursent pas rapidement 600 euros ! C’est fou .

J’ai donné ma montre pour un service complet, après qu’une attache du bracelet se soit détachée … et que ma montre se soit abîmée en tombant au sol. Après plusieurs semaines, et paiement d’une somme de plus de CHF 900.-, j’ai récupéré ma montre, une Scuba dive qui est conçue pour plonger à 200m. Après une simple baignade dans une piscine, … j’ai de la buée sous la lunette. Le comble!!! La montre de plongée n’est pas étanche. C’est juste inadmissible un service pareil !!! Ça dépasse l’entendement.

Ordered Gummies on 5/5/25 and never received them. No contact available now as website taken down.

Au bout de cinq ans la pierre centrale de ma bague est tombée. Le service client n’a pas du tout été à la hauteur. Je suis extrêmement déçue, je m’attendais à un service client au moins à la hauteur des prix pratiqués et de leur image de marque... J’ai dû aller faire réparer ma bague chez un autre joaillier. JE NE RECOMMANDE PAS.

troppo costoso e con aria snob, costo del cocktail esagerato

Commande sur le site internet… Ça devait être une surprise… …
Tout d’abord, la bague est arrivée un jour plus tôt que prévu (le jour de livraison m’avait été garanti à plusieurs reprises), j’ai dû traverser toute la ville en urgence pour réceptionner le colis à la place de ma femme.
Ensuite, alors que j’avais bien insisté sur le fait qu’il s’agissait d’une surprise… Avant d’offrir la bague, j’ai reçu de la publicité BULGARI dans ma boîte aux lettres! Ma femme m’a interrogé sur ces documents publicitaires…
Pour continuer, il doit être constaté une certaine réactivité sur WhatsApp ou par mail pour vendre… mais il n’y a plus personne une fois que le virement a été effectué!
Après tous ces déboires avec la marque, j’ai demandé le remboursement… l’enseigne m’a confirmé que je serai remboursé… ça fait un mois que j’attends… plus personne ne répond à mes mails ni à WhatsApp… je vais devoir assigner…
Finalement, je me suis tourné vers une autre enseigne pour la bague de ma femme… PIAGET… je n’y connaissais rien en joaillerie… mais maintenant, je sais: il y a de grandes différences parmi les marques!

Completely incompetent and unprofessional experiences in official butique. Placed an order for rings to meet our wedding date. Sales person messed up sizes and ordered from distribution twice. Even though the order was paid apparently the ring in the correct size was not secured and was sold to another customer. Another ring size was suppose to delivered later and representative, despite knowing it hadn't arrived in the store didn't bother to contact and inform us, wasting our time coming to the store without reason. No apology whatsoever. I had to reach to corporate so this was escalated down the chain to the store manager. Absolutely terrible customer service compared to other brands. We issued a refund on the spot and headed to competitor (which was flawless!). Beware of Bulgari and don't buy anything. Take your money elsewhere where it will be appreciated!

1.On 31.12.23 I purchased a ring for my wife at a Bulgari boutique on a cruiseship. Unfortunately she realized the ring was faulty on 5.1.24 which was the day we disembarked from the cruise. I contacted Bulgari and I was told they could not sort out the problem. I was told to deal with the Bulgari cruiseshop boutique. Had I known I would not have the same after sale rights as other Bulgari clients, I would never have purchased the ring in a cruiseship boutique.
2.In addition, I purchased a bracelet at the same shop on the cruiseship. I realized the size of that was not the right one. I contacted Bulgari and again I was told that they could not consider offering me a bigger size - as would do to other clients - because it was purchased at a Bulgari boutique on a cruiseship

Excellent
Superb secure delivery
To adorn the neck of the most powerful matriarch of The House of Cree. And the creator of Cree himself this will set Circe apart from all
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