Bucherer UK Anmeldelser 

Terrible store my advise is to avoid it.

I had such a wonderful experience with Okan. Such a nice trip to get my beautiful watch. Great service.

I walked in to the Westfield store a bit nervous knowing the situation with availability of my dream watch. I was greeted by Mahan who was extremely helpful and took the time and effort to go through the collection with me, knowing there is no guarantee of delivery.
Keep up the good work would definitely recommend to all friends and family

What an amazing experience was seen to by Okan who took us aside and showed us all the various watches available until we decided what to purchase he took his time answering all our questions we spent about 2 hours in store without being rushed.
Would definitely recommend.

Well, where do I start.. what a great experience. From the initial meet and greet to leaving the store, I was treated with respect, smiles all round and felt valued. I would like to personally mention Okan who looked after me during my visit to the selfridges boutique for my purchase. He wasn't pushy, took his time with me, I did not feel rushed. Made me feel valued which is very rare to find in high end retailers from my experience. He truly is an asset to Bucherer and a gentlemen. A great positive experience from my first visit from your store in selfridges London.

Okan was very professional and friendly. He had really good knowledge about the item I was looking for. I couldn’t fault his expertise and his mannerisms were second to none. If you happen to pass selfridges Rolex be sure to ask for okan as he is so helpful.

I have felt like a valued customer at the Rolex Boutique! And been made to feel very special on time I visit the store.
I have been fortunate to purchase gift dor my mother and registred also one for myself.
Arnis looked after me on my most recent visit and he was excellent, professional and friendly service.
I'll be coming back.

Spoke to Joshua reference my requirements about Bucherer watches and other brands. He was so helpful, knowledgeable and kept me up to date with my purchase from start to finish. Thank you for an awesome experience, I’ll definitely be back soon.

I can’t be happier with the service I have received from Bucherer in Selfridges London. William who I met just over 2 Months ago in the store was extremely helpful when I came into the store looking to register for a date just. William educated me on the watch and other very exclusive watches I was very interested in but without purchasing history would be difficult to purchase.

I’ve been in other Rolex AD’s hoping to get the same information and did not have such a welcoming and educational experience.

The best part to all of this is 6 weeks later William got in contact with me that one of the watches I was interested in became available for me to purchase.

The buying and handover experience was as amazing and felt very intimate and memorable and I could not wish for a better experience from a store when it comes to purchasing my first Rolex.

I will definitely be back in the store to build my collection with Willam and the Bucherer family.

Gerard Mensah

I have been using Bucherer for a number of years now, the experience is fantastic with great comunication I would highly recommend.

Absolutely amazing experience! Went into the Selfridges Boutique for my service repair collection and wow, what an amazing experience. Volkan really went above and beyond to make it such a memorable experience and explained every process even with how busy the store was, really gave his time and undivided attention. Pure class and I would highly recommend! Thank you Volkan and the Bucherer Service Team!

Volcan is a asset to Selfridges. Selfridges is lucky to have him. Volcan goes above and beyond. He is extremely processional while providing excellent customer service. I love that Volcan takes pride in attention to detail with everything that he does! Thank you so much! I can’t wait to visit Selfridges again and that’s because of Volcan.

A friend of mine purchased a Rolex from Bucherer at Westfields. He explained how difficult the process is to even be considered for a piece and the extremely slim chance of even getting on the rolex list. I do not wear any watches so I’m unaware of the sales procedures. He mentioned the staff will not sell you any Rolex and that it’s virtually impossible. He mentioned a staff member, Diana asked for a considerable amount of cash in exchange for his watch. He paid not because he wanted to because he had no choice. He showed me the messages. I couldn’t believe what I was hearing/reading its disgraceful how my good friend was asked to pay extra money to obtain the watch he wanted. How many more people has this happened too? What are the rules of conduct within this watch company I’m asking myself, surely this way of selling should not be allowed. Diana you should be ashamed of yourself I will be making a formal complaint when I visit the store.

Kaylie was fantastic! Took the time to talk me through everything, very welcoming and helpful. Experiences like this form total loyalty and I will only be coming to Bucherer Knightsbridge for anything and everything going forward. Ed

I purchased an order on the 10th of June online. After spending a great deal of money I had no updates on delivery for 3 days and delivery should be 3-5 working days.

I emailed and called countess times and resorted to messaging on Instagram. I have had no response and money has left my account. Absolutely awful customer service. I find it astonishing a boutique of luxury goods operates like this for their customers.

Simply put I have spent the money and no one has sent the item nor got back to me and I need the product by the 17th June for a birthday.

As I was Westfield shopping Center, Shepherd’s Bush
I saw Bucherer and decided to go in as I’m looking to buy a Rolex watch for my son as a wedding present.
Firstly as I entered there was only me in shop apart from 2 security men and 2 staff ( not even a hello)who were talking, having looked around and entering the Rolex area ,no one here, so I went and asked if there was anyone in Rolex area serving, one guy said he was, I explained what I was looking for, he said I would have to be loyal customer for them to even consider me a customer for a Rolex , I would have spend anything between 3-5k on something else in the shop to be a loyal customer, even another make of a watch, which I didn’t want. before he could even show my interest on a Rolex to his manager.
I asked him how am I suppose to become loyal customer if I can’t buy what I want.I didn’t want a different make of watch, he said I could buy jewellery
So basically forcing me to spend money on something I don’t want or I don’t get the watch I want. So if you haven’t bought anything from this shop before into thousands of pounds, you won’t get your Rolex
I know I’m not going to get any Rolex from here even though he took my details.
I also know if Bucherer responds to this review, there will an apology saying they don’t operate like this

I was recommended by friend who is a loyal customer to Westfield, he recommended I go and see Thasina and this was the best thing I ever did! she was very professional and listened to all my needs. I have a wedding coming up and wanted to gift my bridesmaids and groomsmen watches and jewellery and Thasina took her time to understand each individuals personality and helped me select the watches. Thasina is very caring and a patient listener and her service was impeccable. My biggest regret is not to come to the Westfield boutique earlier. I will recommend all my friends, family, colleagues to go visit Westfield store and see the wonderful Thasina, she is a true asset to the team. Thank you for being a part of my wedding journey and I will come back only to you everytime.

I picked up my dream watch from the Westfield store over the weekend, we as a family always deal with Thasina and she has been taking care of me and my family for a while now. Each and every time she goes out of her way to cater to all our needs. Highly recommend you pay her a visit in the Westfield store. A valuable asset to the business!

I’m really not one who leaves reviews, nor am I one who likes to complain, however my experience has been terrible. I feel like I need to share my experience and take further action against Bucherer at Westfields! This store is so poorly managed. Since Robert left the company I’ve not been able to purchase my Rolex watch. At the time I purchased a Date Just for my wife and I was informed I’ll be able to purchase my dream watch a Rolex Submariner classic without date. Unfortunately, for me Robert left the company and no one wanted to take ownership. I’ve been passed on from one sales person to another and it’s a shambles. I only visit the store a few times a year for an update. I have decided I will take this matter further and go directly to Rolex to seek advise as the sales person Thasina expected me to purchase jewellery to try to obtain the watch which I was already told I could have surly this cannot be right for a company like Bucherer! - absolute worst service and a fraud and I feel very upset and cheated. This is no way to treat your clients.

A massive thank you to Carly at the Westfield boutique for helping to secure my latest watch purchase. She dealt with my query promptly, professionally and to a level of customer service that would surpass most people’s expectations!

Thanks again Carly and I look forward to continuing to build my collection with you and the team at Westfield