We ordered an engraved cut glass Paperweight for the judge at our Championship Dog Show. We have purchased these lovely paperweights for the past 3 years. It was my error tjat I had forgotten to plac... Se mere
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Se, hvad kunderne siger
I was asked to order some glass engraved trophies for our office Christmas party - a week before. The average turn around for glass engraving seems to be 6 working days, so I was worried about getti... Se mere
The job was to engrave 72 individual plates with names and dates and mount in year order. Brunel Trophies are very friendly and helpful; cost was very competitive. The job was completed to an excellen... Se mere
The whole experience from point of choosing Brunel, to point of delivery was seamless. The website was easy to navigate, allowed for me to see the sample product before going to print. Final product... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Brunel Engraving Company (T/A Brunel Trophies)established in 1989 celebrates 25 years in business. Our commitment to Quality, Service, Competitive Pricing and Attention to Detail has been the basis for our success.
About Brunel Trophies
Skrevet af virksomheden
- UK's Largest Online Engraver
- Brunel Trophies is the UK's largest specialist online engraver
- Free Artwork, No Set Up Charge
- Unlike most other engravers we do not charge for set up and we offer free artwork when placing your order. View your artwork and amend as often as required until you are 100% happy, all this at no additional charge.
- Simple and Straightforward
- Our online ordering process is one of the easiest to follow. It offers a straightforward step by step guide to placing your order.
- More Choice
- Brunel Trophies offers more choice of Glass Trophies and Awards, Silver Cups and Salvers, Sports Trophies and Presentation Plaques than any other engraver. We are also the largest supplier of engraved Dartington Crystal in the UK.
Kontaktoplysninger
Britannia Way, BS21 6QH, Clevedon, Storbritannien
- 01275871720
- info@brunelengraving.co.uk
- www.bruneltrophies.co.uk
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Positive experience
21. november 2024
We use this company every year
We use this company every year, and normally we are last min putting our order in, and every year they make it happen for us, incredible customer service, and a great product. Would highly recommend.
22. november 2024
Good service and friendly staff.
Good service and friendly staff.
However a more direct service of when your product is ready for collection would be beneficial
18. november 2024
Good quality product as ordered
19. november 2024
Brilliant service
Brilliant service, used Brunel for a few years now and always a quick turn around when needed and good quality products. Thank you
18. november 2024
Job well done …
The team at Brunel communicated promptly and I was pleased with the result. The only hiccup was that I received some old presentation boxes that had seen better days and were too small for the glasses. However, they resolved the problem very quickly and received smart boxes the following day.
25. oktober 2024
Easy to use website
Easy to use website. Quick turn around and a good product. Only suggestion is postage packaging needs to remove the expanded foam and replace with something more eco-friendly/recyclable.
22. oktober 2024
Not a happy experience!
Ordered on a Friday for following Thursday; incurred ‘express’ fee £18!. Was told couldn’t pay in collection. Arranged direct payment on the Thursday to collect Friday for AGM: order hadn’t been started! Seems they want payment before starting order which I wasn’t made aware of causing embarrassment at AGM prize giving.
11. oktober 2024
Besvarelse fra Brunel Trophies
Hi Max,
Thank you for the review you have placed although I must say I am disappointed by the 2 stars.
When you came into our shop and placed your order you would have been asked to pay at the time, we understand that this is not always convenient so we do give our customers the option to arrange a bank transfer. I do not think it is unreasonable to ask for payment prior to the order being started as the items we produce are bespoke for each and every customer and whilst we would never intentionally wish to cause a customer embarrassment by missing a deadline it is incredibly difficult to complete a bespoke order the day after the payment has been made.
I do hope this clarifies the situation for you
Kind regards
SP
Customer Support Adviser
Super quick turnaround
Super quick turnaround, quick responses and the product was great. Thanks!
9. oktober 2024
A swift efficient service
A swift efficient service. Good customer service and support.
Outcome was excellent.
Thank you.
20. september 2024
Excellent service from the team
Excellent service from the team, communication was great and the final product was fantastic.
3. oktober 2024
Customer service fantastic!
Customer service fantastic!
Awards great quality and well worth the money.
2. oktober 2024
Amazing service and received trophy on…
Amazing service and received trophy on time.
16. september 2024
Always great service
5. september 2024
Very fast turnaround
4. september 2024
I needed the items urgently and it was…
I needed the items urgently and it was ready for me to collect at the time I specified.
17. september 2024
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