British Retro Anmeldelser 

Buyer beware!
Update from my previous review.
Highly suspicious of all these 5 star reviews, and take heed of Trustpilots own comments re the number of fake reviews taken down.
Well, as an ACTUAL customer, my Phyllis’s linen trousers were cheaply made and started to come apart after only one wash. They were far too long, and impossible to shorten easily unlike their description.I left a review on their website stating the same….an honest review of MY purchases, and the quality of the garments, and surprise, surprise, it hasn’t been published! And won’t allow me to re enter my review 🤨
I now also find that my IP address is not recognised by their website so effectively been banned! 😘
What are you trying to hide British Retro?and shame on you for not having the guts to allow honest feedback from one of your REAL customers experiences !😠
Avoid!

Ordered a dress, a body shaper and a petticoat. My first order ever from this site. The customer service is amazing. You get the package with tracking. I live in Serbia and the packages here go missing all the time (customs steal them) but when there's tracking they can't. The package arrived and boy oh boy was I surprised! First of all they knew how to ship it so I can avoid paying customs fees and second, the item - all a perfect fit! I've never ordered anything online with a perfect fit! The colors are the same hue and exactly as vibrant as on the website. Good quality materials, stitching, no bad smell. The dress (full circle dress) is flowy like in the movies. I look and feel so romantic and beautiful wearing it. The only problem now is I want to wear it all the time, and I want more dresses and I will definitely be getting them! Highly recommend this website, it's not some Chinese knock off, it's the real deal.

I ordered a £75 'way out west' dress that on the website was marketed as 100% brushed cotton. When it arrived, I realised it was actually polyester according to both the label and the feel of the dress! After complaining and reminding the company of my rights under the CRA 2015, they did offer me a refund (I had to ask them *again* to send through the return label) and have since updated the description of to match the actual fabric composition.

The dress itself was undoubtedly beautiful, but £75 for a dress made from itchy plastic is not worth it, particularly for those like myself who have a skin sensitivity to synthetic materials. I'm nervous to buy any more dresses that may be marketed as 'brushed cotton' and I also have lost my trust in the marketing that these dresses are made in the UK. I'll be buying all of my British Retro pieces second-hand from now on, so I can ask sellers to check the material composition for me.

Edit: the company reached out to me after reading this review and sent me quite a threatening email - 'here is no benefit to us advertising the wrong fabric composition as you can see it would only create a lot of problems with complaints so this was obviously not intended. We have done the right thing and updated the description furthermore we have paid for the return postage and will issue you a full refund once we receive the item back so we would kindly appreciate if you could remove your review. Furthermore we find it very disconcerting that you have alleged our clothing is not made in the UK which is a completely untrue and very defamatory comment to our business. We pride ourselves in manufacturing in the UK and in an ethical way which we also pay a premium for, so this is a very damaging false statement and we would appreciate you removing this from your review if you do not wish to remove the full review.'

The fact they think I am indebted to them because they did the bare minimum (refunding me and giving me a free return, after I prompted them again) is ridiculous! I also did not make a 'damaging false statement' as my honest opinion ('I have lost my trust') is not presented as a statement of fact, and it certainly does reflect how I truthfully feel.

What do they think Trustpilot is for?

Edit 2: It has now been over 14 days since British Retro received my parcel and I still have not got a refund. They told me that it would get back to me between 7 and 14 days after they received it.

This was my first time buying from you. Your garments are 💯 percent good quality. Your service was top notch. You have yourself a life time client. I will be buying more from you. Keep up the good work.

I was very happy with my purchase. High quality clothes. Really recommend it:)

Amazing dresses amazing service from British retro. Prompt delivery as requested . All my needs met . Highly recommend .😀😀

Poor customer service once order placed. They create a dispatch notice before even giving the item to the courier service. Trying to get in touch regarding a current order is not easy: what's the point in displaying a contact number and then writing "we don't answer the phone" next to it? I emailed to ask a question about a lost order, no response, a week later received an email stating that part of my order is out of stock, did I still want the item? I understand they are a 'small business', I order frequently from small businesses and have never experienced such an unenthusiastic approach to providing basic customer service for paying customers.

Disappointing. Ordered the Phyllis Navy linen trousers. Wrong trousers were delivered and the zip was broken/stuck. Ordered a second pair - correct item this time - again zip was stuck. Sent email to British Retro - 'Belle' replied and sent me a returns note. Sent both pairs back. Told it takes 14 days for a refund. Ordered third pair in a larger size - zip again broken. Made a complaint to 'Belle' ( more likely some bloke) who exclaimed that it must be something to do with the fit rather than the manufacture. Nice customer service. Finally got my refund 21 days later after chasing up - no apology. Shame - nice clothes if they aren't broken but I won't be buying from them again. Check out Trust Pilots note above for fraudulent and paid reviews on here about them. Says it all. Wish I'd seen this first. If you leave an honest review on their site they just take it down.

Ordered a dress for my girlfriend but DPD lost it. I complained to DPD but they said that, since they marked it as delivered, I would have to contact British Retro to get a new dress. I did that and British Retro said that they'd try to find the answer but it would take about 10 working days. After 10 working days they told me that they had sent a replacement. The replacement arrived the next day via Royal Mail.
The dress was beautiful and fit my girlfriend perfectly. She absolutely loved it. It's a shame that DPD lost it or she would have been able to enjoy it on our anniversary like I had planned but oh well.
Anyway, great quality, great service and great prices.
My girlfriend can expect another dress from British Retro soon

The photo of the item I ordered must have been heavily edited, as the item I received was a completely different shade. It just looked like an entirely different dress because the colour was so off. I don’t mind paying for delivery or returns, as I appreciate this is a small business, however in this instance I feel I’ve been mislead by the photo so it’s not my fault! It’s a shame as I’ve ordered 4 dresses previously and I’ve been very happy with those. I think the photos need to be edited to still look like the products.

I bought this dress to get married in not knowing what to expect, it was delivered within a few days. The size was perfect and the fit really flattering, i had so many compliments on the day, it really looks and feels a lot more expensive than it was

Company sent wrong item, then made me arrange return with Royal Mail, then claimed the returned item hadn’t arrived & so wouldn’t refund me or send a replacement after that whole ordeal- for a mistake they made.

I would just like to say that why do put items in the sale but increase the prices and call them SALES items. I recently brought a couple of dresses which were absolutely beautiful but since then they have so called increased in price but are in the sale. Please stop lying to your customers as you will be losing them. We are not stupid

Good service, delighted with the garment. Perfect fit.
Good fabric and well made.

This isn't your run of the mil vintage shop. The clothing is not only beautiful, but authentic. You can feel the quality inn every stich .

The aesthetic is a throwback to the golden age of fashion. I absolutely love my new dress!!!!

British Retro is a true gem for vintage fashion lovers. Their affordable, high-quality pieces and friendly service keep me coming back..

Beautiful couture, the very best quality material and excellent customer service and your helpfulness is amazing. I purchased two dresses and a petticoat and they fit perfectly. I will certainly be recommending you and most definitely be buying more of your wonderful couture. Thank you once again for making me feel so special X

British Retro has a way of reviving the charm of the past with their stunning collection of vintage clothing. Their friendly customer service and fast shipping make them a standout in the online fashion world..

J'ai commandé le 16/03 une très belle robe qui est arrivée le 27/03. Elle est sublime et le tissu est de qualité. Je suis ravie de mon achat!