The Bristol Residential Letting Co Anmeldelser 

729
•
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very good experience with The Bristol Residential Letting Co- from viewing the property initially to the property management now I’ve moved, they have been excellent. Amy in particular my property m... Se mere

Bedømt til 5 ud af 5 stjerner

Amazing team. From my 1st visit to the end of my tenancy, I was pleased to be interacting with the agency. The team was fantastic: professional, kind, efficient and reactive. Special thanks to: An... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

So happy with the service we received! Had a viewing with Anais, she was lovely and so helpful! She kept us updated with our tenancy process and got things moving quickly for us. Would definitely us... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We've worked with Bristol ResLet for years. Communication is good and you can always talk to someone helpful. Most recently we have worked with Andy Peters, always on top of what's going on and willin... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Ejendomsudlejning
  2. også i
  3. Boligmægler
  4. Ejendomsadministration

Skrevet af virksomheden

The Bristol Residential Letting Co is an independent letting agency that specialises in lettings and property management and deals exclusively with properties located in Bristol. Focusing purely on the Bristol rental market we are able to provide our tenants and landlords with an unparalleled level of local expertise. By choosing a local independent company with high street offices, our customers get to work with a team of professionals who are easily accessible, are able to make decisions quickly and who really care about the people and properties they look after. As members of the Association of Residential Letting Agents (ARLA) we are fully regulated, have client money protection and by being members of The Property Ombudsman can offer our customers complete piece of mind.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

729 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(729)

141 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great experience

Great experience renting from BRL. Always get a prompt response whenever I ask any questions, and give plenty of notice if they need to enter the property for any reason.

Recently, I locked myself out of the house. Despite it being a Sunday, Andy still took the time to meet me at the office and lend me the spare keys to the property! Definitely the best agency I've rented from so far.

7. september 2025
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Besvarelse fra The Bristol Residential Letting Co

Dear Alex,

Thank you for your review and kind words, it is very much appreciated.

I am glad that I was able to assist you in getting back into your property on Sunday and that you are enjoying renting through us.

Long may this continue.

Best wishes,

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Top Class

My partner and I have just had nothing but great support and communication from these guys.

As I've already said on my Google review, I would be happy to deal with BRL as a landlord or a tenant.

A special mention to Holly and Josh for their support.

9. september 2025
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Besvarelse fra The Bristol Residential Letting Co

Dan,

Thank you for this review. I am really pleased that we could get things in place for you. We are all looking forward to getting you moved in.

Josh Box
Branch Manager

Bedømt til 5 ud af 5 stjerner

We rented via bristol residential for…

We rented via bristol residential for two years and couldn’t fault them at all, great support and service throughout! Andy was our property manager and was fantastic throughout.

9. september 2025
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Besvarelse fra The Bristol Residential Letting Co

Ethan,

Many thanks for your review and kind words, it is much appreciated.

I was glad to be able to provide you both with support over the last 2-years while living at GWD.

Wishing you all the best in your new property.

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Would Highly Recommend

After renting with Bristol Residential for 2 years we we're really happy with the service from them. The service from initial viewing and getting the keys to checking out and returning the deposit was fantastic. Communication was spot on and we were always kept updated about notices and changes regarding the building. Property checks were easy and never felt intrusive. Gemma was our property manager and was friendly and helpful throughout the whole tenancy. Would happily do business with Bristol Residential again in the future. Highly recommended. Thanks!

1. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Hi James,

Thank you very much for your kind words. It was a pleasure being your property manager over the last two years and can only wish you all the best in the future.

Please do not hesitate to get back in touch if needed in the future!

Thank you again,

Gemma McLaughlin
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Andy has been our property manager for…

Andy has been our property manager for the last 4 years at a flat at Wapping Wharf. We only ever had a great experience with him, any issue we brought up was resolved quickly and efficiently. We recently bought a house so we have now moved out of the flat but would recommend Bristol Residential Letting to anyone looking to rent.

2. september 2025
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Besvarelse fra The Bristol Residential Letting Co

Hedvika,

Many thanks for your review and kind words, it is appreciated.

It has been a pleasure to look after you and Duncan for the last 4 years and I wish you all the best in your new home together.

All the best

Andy Peters
Property Manager

Bedømt til 5 ud af 5 stjerner

We had a great experience with Bristol…

We had a great experience with Bristol Residential letting. Aimee was excellent and communication always timely and clear.

28. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Thank you very much for your kind words! It was a pleasure renting to your family and we wish you the best in the house you've purchased.
Aimee Hawkesford - Branch Manager

Bedømt til 5 ud af 5 stjerner

Effective property management with a friendly and respectful attitude

I’ve been at the property for seven years now and Andy and the team have always addressed any issues or questions very promptly and effective. I’d recommend this service wholeheartedly. Thanks!

22. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Dear Alba,

Many thanks for your kind words, it is really appreciated.

I can’t believe it has been 7 years that I have been looking after you, I am pleased you are happy with the service you receive from me and the team here at Southville.

All the best

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Renting under this company was great…

Renting under this company was great and lovely support from Amy during our tenancy. Refreshing to deal with them in such a heavy market.

Thanks for everything!

20. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Hi Dinis, you have been a fantastic tenant and we are pleased that we have found you a second property with us! Thanks for the review.
Aimee Hawkesford - Branch Manager

Bedømt til 5 ud af 5 stjerner

I was tenant for 2 years and was well…

I was tenant for 2 years and was well looked after by Emma the entire time. She was very understanding and attentive to requests, and followed through on all of them. The overall Bristol Res Let team was welcoming and great to work with, and I would happily refer anyone to a property managed by them!

10. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Thanks for your review. I’m pleased to hear you were happy with the service you have received from me during your tenancy. Its been a pleasure working with you.

Emma Vincent
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Andy is Brilliant

We’ve been looked after by Andy since we moved into our flat 1 year ago. I can safely say we have never had such good letting agents before. He’s been quick to respond to queries, always very respectful and helpful. We’re very luck to live in a brand new flat in a new development so luckily there have very rarely been issues but when our dryer broke, Andy sorted someone to fix it the next day and kept in comms with me until it was sorted. We really appreciate how good they are especially as I feel it’s rare to have professional and friendly letting agents these days!

15. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Dear Tanvi,

Many thanks for your kind words, it is really appreciated.

I am so glad you enjoy living at Factory No 1 and can’t believe it has already been a year.

Such a shame we missed the warranty call out by a day but equally glad my engineer was able to fix so quickly for you both.

All the best

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Very good service

Very good service. Greg was always very friendly, polite and responded when any issues arose which were very few in the time time that they took over from Alexander May

4. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Kevin – thank you for your review. I hope everything has gone well with your move and you are settled into your new home.

Greg Mander
Property Manager

Bedømt til 5 ud af 5 stjerner

Great Service

Bristol Residential Lettings have been a really responsive and helpful agent during the time I rented with them. Stephanie Reid in particular was always available to help when I had queries and was friendly, efficient and knowledgeable throughout.

30. juni 2025
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Besvarelse fra The Bristol Residential Letting Co

Hi George, thanks so much for the kind review. It has been a pleasure helping you throughout the tenancy- thank you for your time with us. We wish you all the best in your new home!
Stephanie Reid - Property Manager

Bedømt til 5 ud af 5 stjerner

Sunday morning call out

I rang BRL on a Sunday morning. Left a message to say my boiler needed re-pressurising. Andy rang back within 10 minutes. Tried to sort it out over the phone, but unfortunately I was unable to do it myself. Andy arrived within 20 minutes to sort it.
Thank you for your very quick response. Andy was polite and helpful. Thanks again. Arlene

3. august 2025
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Besvarelse fra The Bristol Residential Letting Co

Arlene - Thank you for your kind words.

I was glad to be able to assist you in getting your boiler back up and running again on Sunday.

Now you can top up your pressure should it happen going forward.

All the best

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Tenant for several years

I rented a couple of properties over the course of several years and my property manager, Andy Peters, was fantastic throughout. Always extremely professional and friendly, and made the experience a positive one.

31. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Matt - thank you for your kind words.

It has been a pleasure to manage you over the last 10 years while renting with us.

I wish you all the best in your new home.

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

We have been renting through the…

We have been renting through the Bristol Residential letting Co for a couple of years now, and our letting agent Freya has been the absolute best! Anytime we had a problem Freya has been so helpful and lovely - we totally feel so lucky to have her as our agent - thank you so much Freya! :)

31. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Your kind words are truly appreciated Alex, thank you so much for this lovely review! I’m so happy you’ve had a great experience with us 😊
Freya Reynolds - Property Manager

Bedømt til 5 ud af 5 stjerner

Andy Peters

Andy Peters - He was calm, professional and very helpful while I was in a bit of a panic. Couldn’t thank him enough for his help getting our fire alarm to stop.

29. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Thank you for your kind words, I was glad to be able to provide assistance in stopping your fire alarm.

All the best

Andy Peters
Senior Property Manager

Bedømt til 5 ud af 5 stjerner

Best letting agency I’ve experienced in Bristol!

I have just left a tenancy with Bristol Res Let and have had a highly positive experience. All estate agents we have interacted with have been incredibly kind and helpful throughout, in particular Aimee, who has always been fast and reliable with dealing with problems in our property and supported us in getting our full deposit back, which we are extremely grateful for. Would definitely use Bristol Residential Letting again and would also highly recommend to friends and family.

30. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Hi Harri - this is really lovely to hear. Thank you for making such an effort to return your property so well, it is much appreciated!
Aimee Hawkesford - Branch Manager

Bedømt til 5 ud af 5 stjerner

Bristol Residential Letting

We have been letting our flat through Bristol Residential Letting for three years and are very pleased with the level of service from them. Aimee has done a brilliant job in all aspects of the letting management. She is highly efficient and professional, always quick to respond in any issues, and act to resolve them.
A big thank you to Aimee and the whole team!

29. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Yin, it has been fantastic to work with you over the years and I am very pleased to hear you've been happy with our service. Take care.
Aimee Hawkesford - Branch Manager

Bedømt til 1 ud af 5 stjerner

Discrimination

This was the first estate agents I went into, there was a gentleman who was incredibly helpful and sent me the details of the only available property via email and told me if im interested to just call them. I went into a few other estate agents and decided to go back, the gentleman wasn’t there however these 2 snobby women were, Amy Forsyth who lied about her name and said her name was Amy shepherd, as well as Amy Garrod who I was originally meant to be speaking to, the second I mentioned I was on benefits and had been signed off due to mental health problems and was currently homeless living in a hotel fleeing domestic violence I was met with the utmost disrespect, being told that although I’d been accepted for the Bristol city council deposit bond scheme (rent in advance and deposit) and although im on both PIP AND universal credit that I “dont earn enough” to rent a £1000pcm property, as I earn £20,988 Annually instead of £30,000. I was also told that they dont accept rent in advance. Luckily I was with my P.A (adult social worker) from Bristol City Council who was there as witness. The gentleman before didn’t mention any of this and neither did the 7 other estate agents I visited, I will be making an official complaint as I feel this is blatant discrimination. Mental health for one is a protected characteristic. During a housing crisis? Putting so many barriers in the way of a 21 year old trying to flee abuse…. Absolutely disgusting. The attitude, arrogance and the way I was spoken too is exactly what is wrong with the system.

28. juli 2025
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Besvarelse fra The Bristol Residential Letting Co

Good Afternoon Faith,

I am extremely disappointed to have read your review. To confirm, my name has changed due to personal reasons, I certainly did not lie to you, however I can see how this may have been confusing so I do apologise.

I am sincerely sorry if you feel that we came across in a negative way, that certainly was not my intention. The Bristol City Council Representative asked for more information on the upcoming Renters Rights Bill as none of the other agents you had visited had mentioned that this was coming into effect. We were simply trying to be as informative as we could be regarding how the impending changes could affect your application for a property.

When you mentioned that you were on benefits, I explained that this doesn’t change our process and as long as we can ensure the affordability is met that you would be put forward to the landlord just like any other applicant, whether that person is in receipt of benefits or not. I can assure you that we do not discriminate in any way against anyone who engages with us.

We pre-qualify all applicants before booking in a viewing to ensure we do not waste anyone’s time showing them a property that isn’t right for them or where they may not pass the referencing criteria. We sent a follow up email to you confirming the number you left with us wasn’t working and asked that you call us if you wanted to book a viewing to which we had no response.

If you would still like to see the property then you are more than welcome to call the office and we will book you in for any property that fits your requirements and where we are comfortable you will meet the referencing criteria.

Kind Regards
Amy Sheppard
Branch Manager

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