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Rien de particulier à dire sur le produit mais je me retrouve à devoir chercher le colis à 1h20 aller de trajet de chez moi et pour un endroit ouvert du lundi au vendredi de 9h à 12h et de 14h à 19h : en gros, je dois faire 3 heures de transport et prendre une demi journée de congé pour récupérer mon colis.

heb onlangs een uitgebreid weerstation gekocht
met een buitenunit dekstze werkt perfect maar...
Als ik de tekst op Nederlands zet blijft de helft in het Engels en ze hebben er geen oplossing voor

Merce spedita in scatolina di cartone che si può aprire e chiudere senza problemi ( niente nastro adesivo o simili)
Merce sottratta e alla consegna non è possibile accorgersene.
Ho scritto alla Bresser e nessuno si degna di una qualsiasi risposta.
Mai più acquisti da loro.

STAY AWAY IF YOU WANT TO STAY SANE.

What a nightmare. Had two 5in1 weather stations they have been excellent for a few years. They are both covered by the 5 year warranty. One of which failed so contacted the uk division.

I was treated like an idiot, given contradictory information and lied to throughout. They made it extremely hard to get the problem sorted. The first resolution (after doing all the cleaning and waiting days to see if it worked even though I always keep them clean) was to replace the base and sensor. My sensor is not made anymore and the newer internals are not compatible with the older units ( was later told they do work together, but they don’t). These arrived in what looked like a second hand box with hand written information on it, different colour base unit and the stand was missing from the base unit. When I set it up as per instructions the base unit had the whole mid section faded and the wind directions were pixelated. Was told it was one of they’re sent back from Amazon stock and didn’t test it before sending out!!!

Trying to get this resolved came another bout of stress inducing conversations and trying to make me feel like I was wrong again. Eventually got another base station in the right colour with a stand that works.

This is a short version of events. Kerin is the main person I conversed with but either Kerin has a split personality or there’s a team that just sign it off as Kerin to make it seem more ‘personal’ I also had contact with Gillian who seemed a bit more human but I couldn’t tell you who is who or what they are playing at.

To summarise. The products have been great for years, exactly what I wanted. Get to a warranty claim and that’s a whole new situation you find yourself in.

They made what should’ve been a pretty easy warranty claim into an ordeal that lasted weeks. Really nasty people to deal with. At some points you think all is going well and then you get hit over the head with their bullying tactics, contradictions and trying to make you feel very small and stupid.

With regards to your reply. Your quite right, you are one company and I tried to contact different parts of the company and Germany itself and I heard nothing from anywhere I tried until I wrote this today!

J'ai acheté une station Meteo Bresser WSX 3001, après deux ans le capteur de température du sensor extérieur est tombé en panne.
J'ai envoyé plusieurs mails au SAV qui prévient dés l'ouverture de la page qu'ils ont du retard à répondre..C'est moyen au niveau de l'image..Mais ça n'est pas du retard, c'est de la non réponse.
Vais-je être obligé de jeter ma station, payé quand même 400 €? Alors que le reste des paramètres fonctionnent.
Vraiment dommage alors que sur leur site, ils vantent la qualité de leur SAV
En conclusion, des articles de qualité, mais se méfier de leur SAV..

Je dois à la vérité de rectifier mon avis, en effet entre temps j'ai eu une réponse, c'est Bresser.de qui m'a répondu, seul le délai était un peu long.
Donc j'attends le retour des informations que je leur ai données, en espérant qu'ils puissent la réparer car j'y tiens, c'est un bon appareil.
J'actualiserai cet avis.

Dont acte, Bresser m'a répondu, ils reconnaissent le défaut , mais malheureusement je n'ai pas gardé la facture et ils ne peuvent pas me prendre en charge la réparation de mon sensor externe, il me propose d'en rachater un autre, mais 90 €, je vais réfléchir...

Finalement, le SAV de Bresser m'a proposé une promotion qui m'a ramené le montant à 75 €.
J'ai donc confirmé ma commande.
Le service a donc été à la hauteur
Merci

Ajuste à 5 étoiles
Merci

2 stars is unfair as I am trying to set the weather station up. I am registered but now am using my Smartphone. As instructed, I am in settings, but the PWS is not shown so no idea what to do next. I am told it can be very tricky to set up. Can anyone help me please.

Ho acquistato una sonda meteo 7 in 1.
Il prodotto è stato ricevuto in tempi più che accettabili. A fronte di un problema di non conformita rilevato sull'ordine (un tubo di plastica anzichè di metallo), è stato facile mettersi in contatto con il servizio clienti e ottenere gratuitamente una seconda spedizione con il pezzo mancante.

Vandaag werd ik buitengewoon aangenaam verrast door de Firma Bresser GmbH te Rhede (D-NRW). Ik kreeg mijn verrekijker kosteloos gerepareerd terug. En hij, de verrekijker, functioneert weer als vanouds. Dit is een buitengewone coulance! Bovendien verliep de communicatie snel en vlekkeloos. Mijn complimenten voor de bijzonder klantvriendelijke en deskundige behandeling. Hier kunnen veel fabrikanten een voorbeeld aan nemen.

The wind cups on my Bresser 5 in 1 weather station had broken and I wrote to Bresser to see if I could get replacements. They dealt with my enquiry immediately and are sending me a replacement free of charge. First class service.

J'ai acquis une lunette pour un budget approchant les 3000€ et constaté dès réception des corps étrangers entres les premières lentilles. Réaction immédiate !!!
La seule réponse reçue de ces escrocs (plus d'un mois de délai...) est l'impossibilité de remplacement ou même quelque intervention que ce soit sous garantie. Me renvoyant vers le distributeurs qui vu le délais ne souhaitait pas prendre en charge l'indigence de Bresser... un article enregistré pour une prétendue garantie de 10 ans !!! ???? Fuyez ces gens douteux; le marché regorge de qualité égale à prix plus bas !!!!!
Achat effectué en France et Bresser fr; a transmis ma réclamation et les photos en Allemagne qui a donné réponse d' IMPUISSANCE....
Service Bresser
dim. 14 nov. 2021 18:09

À contact, moi

Bonjour Mr D.........

Nous sommes désolés pour notre réponse tardive.

Nous attendions le retour de nos collègues allemands que nous avons reçu en fin de semaine.
Au vu de 2 photos envoyées et suite au contrôle du stock en Allemagne, ils ne peuvent pas proposer un produit sans aucun point.
Nous en sommes navrés
.
Merci de vous rapprocher de votre revendeur si vous ne souhaitez pas garder cette lunette.

Merci pour votre compréhension.
Vincent HAMEL

Freundliche Grüße · Kind regards
Ihr Bresser Service-Team
Your Bresser service team
REÇU PLUS D'UN MOIS APRÈS RÉCLAMATION...

Bresser is a great company to deal, especially their aftersales team.
I recently contacted them, due to an accident to my 5 in 1 weather station. I enquired as to whether it could be repaired, expecting to have to pay, as it was 2 years out of warranty.
On the prompt return email from the company, I was informed the part that was damaged, would be sent, free of charge, by first class post. It duly arrived Christmas Eve. What first class aftersales.
Thank you again Gillian and Janice

I swopped an item for a new, current unopened Bresser 'high-end' weather station but it was defective as the external temperature sensor was inaccurate. Although Bresser was contactable (a good point these days) and they accepted that very occassionally such a defect would appear, they refused to fix or replace the defective unit on the grounds that I had no paperwork. The unit was brand new and obviously made by Bresser so I fail to see why they would refuse to repair it and I was asking for a repair not a refund. The fact that they refused to resolve it is, I consider disgraceful and well below the standard I expect for a company of their supposed standing. Needless to say I have bought another make and will never buy anything from Bresser again. They should learn form this and get their customer service side sorted out.

I have a weather station which was just outside its warranty period. Nevertheless the customer service staff assisted as best they could with advice. When none of that worked the sent me a new unit!
Well done thanks

Super fijne service en sturen extra onderdelen op! Aanrader met direct klantcontact.

My Binoculars were way out of alignment; sent them to Bresser UK and within a few days they were returned to me in perfect condition. Thank you Bresser!

Ik ben erg verrast over de kwaliteit van mijn recente aankoop van een Bresser Condor Spotting Scope. Geweldige kosten/baten verhouding. Als beginnend vogelaar kan ik uitstekend meedoen met de ervaren vogelaars met apparatuur die een factor 5 tot 10 hogere investering vereisen. Daarnaast heb ik ook een zeer goede ervaring met de service die door Bresser geleverd wordt. Ik was helaas een afdekdop verloren maar Bresser heeft er netjes voor een reserve exemplaar gezorgd.

These guys are simply amazing and they have provided me with amazing service and are sending me the parts that I accidentally broke for free!!

Ordered a microscope from bresser uk , Waiting a while so got in touch , only to be told it will be shipped from Germany!!! Nothing stated in bill of sale saying they don’t stock the scope in the uk !!! , the scope has now been stuck at customs for weeks , now there saying parcel has gone missing , and now are going to resend , not really keeping me up to date, can’t be bothered to email , and the amount of times just offering me a full Refund instead of trying to solve the issue .
At at this point still waiting for the scope , absolute joke.

Superlativo. Ordine con consegna immediata davvero da ammirare questo store

Voor het eerst besteld bij jullie, geen problemen gehad, alles liep zoals het moet lopen. Bestelling binnen een paar dagen binnen