My goodness. If there was a way to increase the stars, i would. Service was absolutely phenomenal. 10/10
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Se, hvad kunderne siger
Worked with Tiffany through the chat feature. I had several questions about ordering tattoos and wristbands and was stumbling around the website looking for clipart. Tiffany was great! She found th... Se mere
AK, Tim, and the rest of the BrandNex are exceptional. Did our first large order with them about 4 years ago and now 4 years later, they still deliver great customized customer service. Although we d... Se mere
Virksomheden har svaret
I recently ordered some custom beverage napkins for an event I have coming up. The order process was easy and they had me a proof the very next day! I dealt with Dan and he made the whole process easy... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Would you like to know our WHY? Inspiration can be derived through many different experiences. For Swagify, the driving force was being able to produce products that impacted individuals on more than just a surface level. We don't just manufacture and customize promotional products. We provide people opportunities to honor their loved ones, support a cause that they are passionate about, or even raise awareness within their community all while having a little fun. Our journey began in 2012 and we've matured a lot since then. Being in Texas, naturally things are centered around trying to be bigger. On the way we've made mistakes, but we've learned from them. We understand the only way to truly grow is to take our weaknesses and address them all while fine tuning our strengths. Today, we can say that we feel as confident as ever to deliver a high quality product, with low prices all while providing exceptional experiences for our customers. That plan can only be executed if you create an environment where people are valued and respected. We can truly say that passion and pride is instilled within our Swagify team. Our products let you add your personal touch to any part of your life. We're passionate about empowering you to make your mark on the world by customizing your message, and we believe there is no limit to expressing yourself. We are adding new items daily, all with the intent of being your one stop shop for promotional products. We encourage you to share your story with us because it's what makes the journey even more enjoyable!
Kontaktoplysninger
4659 Wright Rd, 77477, Stafford, USA
- 1-855-445-8438
- support@swagify.com
- www.brandnex.com
4,0
God
125 anmeldelser
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Great Service and Great Experience
Great Service and Great Experience. The order was on time- I ordered a 1 day 1 Day and called for same day Production after another company dropped the ball. Brandnex was able to help and save my event! Thank you
29. juni 2018
Uopfordret anmeldelse
Complete Scam
I ordered some lanyards in June of 2017 and I am still waiting for them... 7 months later. I've attempted to call several times, only to get voicemail. I've chatted on line with their customer support 3 times and have been appologized to several times, but have gotten nowhere. A complete scam. I can't even get anybody to direct me to someone to get me moneyback.
5. januar 2018
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon Ann,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I have went ahead and issued a refund request from our accounting department. If the refund can't be issued online due to the order being over a year old, I will have them issue a check for the refund amount. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
This company is very sketchy!
This company is very sketchy, as I have recently ordered some customized products, which had a total of about $78, and they ended up charging me $96 without showing the total amount when I checked out. I have also selected the products to be made in US, as they added extra for products made in US, but I still ended up having orders shipped from China. I have saved my invoice and final charge, and reached out to three different representative, through online chat and emails (Brandan, Nikko, and Amy), and all of them did not get back to me.
1. november 2017
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon Katherine,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order details and went back to the transaction charged. You were only charged $80.10 not $96.00. The invoice was incorrectly priced, but you weren't charged the incorrect amount. I would like to find a resolution to this issue because we want people to know that we aren't avoiding mistakes made. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
Great Experience
I was in a tough situation and needed wristbands and buttons within 48 hours. Brandnex came through for me! I will def be reordering again!
12. august 2017
Uopfordret anmeldelse
Wouldn't use for something needed by set date
I ordered wristbands from them for a school project and payed for them to be here 3 days before the project was due. They came in today 3 weeks after the project and after school had gotten out
26. maj 2017
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon Lillian,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and I see that you selected the standard production option, which clearly states production time is 7-12 business days. These wristbands were delivered on time, but we would still like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
Completely unprofessional/unresponsive support, Poor Quality Product, SLOW delivery
This company does not do its own production - the company that actually does it in Houston told us Brandnex is a couple of people working out of someone's basement. This explains the complete lack of responsiveness, professionalism and outright lies they have told us over the last 6 months we have been trying to get our order fulfilled. DO NOT PAY CASH - they will take your money and never deliver. I have had to call and email multiple times each week since August (its now January) trying to get our order fulfilled. The small part that was delivered was just thrown in a box causing damage to the products and they even sent some boxes to the wrong address. The Better Business Bureau does not even recognize them as a business.
Update: 6/27/2019 The response of the new team is NOT an accurate account of my order or how it was handled. We spent close to a thousand dollars AND actually travelled to the manufacturing facility trying to work with them. My team spent literally dozens of hours on the phone with them trying to get them to fulfill the order. We spent our time and money to travel to see them - they agreed to meet us at the facility and then they didn't show up - that is when we finally figured out they were frauds and not just inept.
29. januar 2017
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon CJ,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. You ordered 6 temporary tattoos and they were made according to the order specs and shipped out within 3 business days. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
Bad Product & Awful Customer Service
They were UNRESPONSIVE and the temporary tattoos gave people ITCHY RASHES!!
FIRST ISSUE: I tried several times, unsuccessfully, on different days to reach someone via chat. The first time I tried to reach out it said that no one was available but that I could leave a message and someone would respond to my message soon... I did…. and I never heard back.
SECOND ISSUE: After a couple of days, I gave up on reaching customer service and went ahead to order our temporary tattoos. I selected "customized in the US” (as opposed to China) on my order and opted to pay 10% more for that. The option didn't carry through to the cart... but the cost did!
THIRD ISSUE: I didn’t receive an email confirmation. So, I emailed them about my current issues and asked for them to send me a confirmation. They sent the confirmation promptly but still avoided addressing my other questions.
FOURTH ISSUE: Quality. I noticed that the tattoos weren't cut evenly making it hard to center the tattoo on the location to be applied. I considered that issue minor and was willing to recut them myself. The bigger issue is that myself and a few others tested them out to see how they would look. All of us noticed that the tattoos were extremely sticky and attracted every bit of dust, dirt, and lint that we came in contact with, making them a dirty dark color within just a few hours. Even more concerning is that we all broke out in an itchy rash with hives!
BOTTOM LINE: I spent nearly $55 on a product I can’t use… I cannot ethically expose our group to these tattoos that would cause a rash. I reached out to them a third time and politely offered them the opportunity to come up with a solution that would set things right. No response.
UNPROFESSIONAL!
18. august 2016
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon Megan,
My name is Tim and I am contacting you on behalf of BrandNex. I appreciate you sharing your story, even though we would have liked a different end result. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I went over your order and reviewed the details of it. I can assure you with our new technology, we are one of the higher rated temporary tattoo manufacturers in the nation. We are also printing all of our custom temporary tattoos in house at our Houston facility. I would like to find a resolution that would make you happy and change your review for our Company. Let me know if you are interested in receiving a new order of tattoos. I also want to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
Cecelia
Working with Cecilia was more than just a business transaction..she went above and beyond in a way very few people in service do. I have worked in customer service for decades and want to make sure that people who genuinely care are truly recognized for these are the people who make a difference and make it the reason I choose your company for repeat orders. I would hire Cecilia any day of the week..you are lucky to gave her....did I mention she works in the art department but took my order also when she didn't have a sales rep available? Great Job!
6. april 2016
Uopfordret anmeldelse
Customer Service
I had a very complicated order that had to be changed on two different occasions within a 12 hour period, and needed to be rushed to me. My only complaint is that when I tried to contact the company in their off hours, apparently my emails were not received by them, but I place that blame on their webpage designer, or perhaps their email provider. Anyway, once I got to talk live with a customer service representative, Angela, she was extremely quick to alleviate my issues, and to correct my order. I could not find another company that could work so fast to get such an incredibly important, and urgent order done for me. I haven't received my product yet, but I am hoping that I am as satisfied with the end result as I am with how I was treated through their customer service today.
24. marts 2016
Uopfordret anmeldelse
Repeat Customer
This is our second time ordering this product from Brandnex. They made the reorder process so easy and even offered assistance to make our next order better than our first. Online chat was simple and our CSR was extremely responsive. I wasn't waiting minutes on end for a simple answer. It was wonderful! Highly recommend this service!
3. marts 2016
Uopfordret anmeldelse
Great Customer Service & Great Quality
I have ordered 3 times from Brandnex and each transaction was handled professionally and timely. Rick in customer service is great. The quality of the promotional bracelets I ordered was better than I had expected given the price and the promotion going on and I had the choice to have them made in the USA which I did. They were either delivered on time or the day before I expected them. Highly recommend Brandnex for any of your promotional needs.
29. februar 2016
Uopfordret anmeldelse
Poor response and customer service
I was attempting to buy lanyards from Brandnex for a tradeshow. I placed my order and had a slight delay in the art department so I called and they told me it would not delay the order. I have paid for expedited shipping with a shipping date of the 12th. Convention was the 16th-17th-18th and after calling a few times, leaving messages etc I finally get an answer on the 19th (today) that they can ship them mid next week. The tradeshow has passed and now I don't even need the lanyards anymore! Was really disappointed, I loved the look of them and the price, and if someone could have just stepped up on the customer service level then I wouldn't be left with bad review to give. I do several promotional events and I was hoping this company would become a new vendor of mine to work with me for the year ahead. Companies need to provide better customer service and support to gain confidence and trust with buyers. So many competitors out there, I hope they realize the business that is lost when they don't pay attention to detail. They have offered me a full refund in 7 business days.
19. februar 2016
Uopfordret anmeldelse
Besvarelse fra Swagify.com
Good afternoon Ryan,
My name is Tim and I am contacting you on behalf of BrandNex. We are under new management and are looking to make up for the mistakes that were made in the past. I can assure you that we are taking a completely different approach to customer service as well as our overall product quality. I would love a second chance to prove that those changes are in full effect now. We have a new Sales and Customer Service team which are both passionate and efficient. You can see how we've had a new set of reviews which show how are efforts are leading to a better experience for our customers. I reviewed your order and noticed that the product was shipped out late. I know you decided to keep the lanyards and I hope you were able to use them eventually. I would like to extend a complimentary 20% coupon towards a new order with our company. There is no expiration on this coupon and there are no minimum orders. Let us prove to you that we are taking a new approach to providing exceptional experiences for our customers. I look forward to your response.
Tim Johnson
Customer Service Manager
Customer Service
I had the opportunity to use the online chat to check on my order. Tiffany was very helpful in helping me fix my order and get it on the way.
17. februar 2016
Uopfordret anmeldelse
Tiffany was extremely helpful
A little confusing at first but Tiffany was great help finishing my order. 100 ordered plus 100 free. Hopefully my order comes in soon so I can give another good review.
11. februar 2016
Uopfordret anmeldelse
Great Help
We ordered bracelets for our students as part of a United Way project and were informed that 2 of the colors we had ordered were back-ordered. Sarah kept in touch answering dozens of questions and helped us fill the order with an upgrade. She understood that we not only needed the bracelets soon but were paying out of our own pockets and offered the upgrade at no additional cost to insure we could get the colors we needed. We selected the company to shop American but will continue to shop and recommend BrandNex to anyone who is interested. Thanks, Sarah - you really helped us out.
1. februar 2016
Uopfordret anmeldelse
Very Helpful
Excellent customer service...extremely helpful in customizing my order and making changes. You actually get someone on the phone. Pleasure doing business with them!
20. januar 2016
Uopfordret anmeldelse
Excellent customer service from the Art Department!
We started with a basic design, never having designed or purchased pins before for a promotional item for teens. Sophie, from the Art Department, responded very promptly with a proof. We then decided we wanted to add a graphic, but didn't have one, so, we sent an image and told her what we wanted. She suggested a phone call to clarify. We ended up having several more ideas, once we saw what was possible. Sophie was not only tolerant but extremely efficient in processing each and every one and following up to make sure that it was what we wanted. She was pleasant and helpful every step of the way. I recommend them highly!
17. december 2015
Uopfordret anmeldelse
Awesome Customer Service
Worked with Tiffany through the chat feature. I had several questions about ordering tattoos and wristbands and was stumbling around the website looking for clipart. Tiffany was great! She found the clipart I wanted and quickly emailed it me. She was great about explaining pricing, processes, etc. and even apologized for a bad experience I told her I had with a completely different company! I haven't received product from BrandNex yet, but I'm hoping if there's an issue, I receive the same great customer service!
19. november 2015
Uopfordret anmeldelse
Excellent Customer Service
I had the pleasure of working with Tiffany as she walked me through my order. I'm often hesitant to "Live Chat" but she was really another person on the other side helping me place my order. She was quick to reply and assist me with my purchase and ensure a speedy delivery!
The site is super easy to use and the prices are great! I will be back to purchase more customized items. Thank you :)
19. november 2015
Uopfordret anmeldelse
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