Ecotest MOT & Service Centre Anmeldelser 11

Besvarelse fra Ecotest MOT & Service Centre

10. apr. 2024

Dear Mrs Selzer,

Thank you for taking the time to review your recent experience with us, I am sorry to hear that we didn’t meet your expectations. We are focused here on customers safety and their experience, as we know without our customers, we aren’t anything.

I have reviewed the Red and amber work that was required for your vehicle. Please see my findings listed below;
Red items
Your rear wiper blade is split – This isn’t just important for the drivers view of the road, this can damage the rear windscreen also if the wiper isn’t working as it was intended.
Your vehicle has a turbo boost leak is and hisses when revved – This needed to be further investigated but was evident from the oil leaking around the intercooler and the noise that could be heard from the engine bay. This is important as it could cause damage to surrounding items if not resolved resulting in possible component failure .
Your battery failed the load test – Currently testing as 540/800 amps which is over 30% down on capacity and will get progressively worse. This could result in the vehicle not starting when you most need it.

Amber items
Your front brake discs are 92% worn and are only 0.3mm above the manufacturers' safety specification – Your brake discs are measuring as 30.3mm thickness and the minimum is 30.0 (mm). These are getting very close and are advised to be renewed in the near future as recommended by the manufacturer.

The drivers side rear tyre is starting to perish and crack – The rear tyre is cracking and perishing on the outer edge, both the front tyres are new but the drivers side rear tyre is aged. This will get progressively worse over time.

As we fully appreciate that unexpected repair bills are hard for anyone to deal with. We always try to do as much as we can for our customers and offer 0% interest free split payments, in-depth reports using figures and measurement and photographs to best inform our customers.

In reference to the Air conditioning on your friends vehicle, this is very strange never miss sell or miss inform our customers, we know if you look after the customer they will look after you. We always supply our customers with facts and measurements to show what is required for their vehicle. I would need the vehicles registration to have a look into this further.

We are sorry to hear that you felt that we were unable to offer you the value you where looking for, Please feel free to call us on 01344 426030 if you have any questions.

Kind regards
Isaac and the Ecotest team

Besvarelse fra Ecotest MOT & Service Centre

30. jan. 2024

Hello Mrs Cobley, Thank you so much for your kind words! We are so happy to hear that we were able provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Ecotest

Besvarelse fra Ecotest MOT & Service Centre

3. nov. 2023

Hello Mr Wheeler. Thank you for taking the time to leave a 5 star review for Harry, we really appreciate it. We will be sure to pass on your kind comments to the team. Kind Regards Ecotest Team

Besvarelse fra Ecotest MOT & Service Centre

22. sep. 2023

Thank you very much for your kind words. We are so pleased you had a positive experience. You know where we are should you need us!
Take care.

Besvarelse fra Ecotest MOT & Service Centre

21. sep. 2023

Thank you for taking the time to review your recent experience. I am sorry to hear we didn’t meet your expectations. We take every review very seriously and assess each situation to ensure our high standards are met. I have reviewed the job from start to finish and this is my findings.

We appreciate that this is a large quote, and it can be distressing to receive a quote of this amount on a beloved vehicle. As broken down in the email with the quote a major part of this was the power steering rack, due to the vehicles rarity this part is only available from Jeep Main dealer this was reflected in the cost of £2500 for the part alone. Not to mention the labour complexity of the steering rack located around the subframe. With the previous repair which had been done by another garage using stop leak to attempt to stop the leaking seals, the only certain fix we can offer is the replacement of the part itself as there is still signs of power steering fluid leaking and the reservoir was the below the minimum. This could cause damage to further items in the power steering system.
As referenced, we quoted for an Oil Service in the email as there is no record in the vehicle or on our system of a service. We advised within the email that we had no record of this and advised it is carried out yearly as recommended by the manufacturer.
Further to the coolant change we discussed the fact that the manufacturers minimum specification of coolant strength measures at -27 degrees, your vehicle is currently testing as -24 degrees this is below the manufactures required strength. We advised the vehicle is taken back to the previous repair garage and the strength is increased.
We advised the air conditioning was not working properly as the temperature readings of your vehicle where 18 degrees outside the vehicle and 13 degrees inside the vehicle (Testing as 28% efficient). A system with the correct gas amount and a well-maintained system should be lowering the in-car temperature to between 5-8 degrees (Between 100-50% efficient). We advised the system is service as the oil in the air conditioning system degrades of a 2-year period and if left too long can turn acidic and damage the system costing a lot more than a simple air conditioning service.
In reference to the previous situation, I cannot speak on something so long ago. But what I can say is we work daily to ensure we offer the highest standards of service and clarity to our customers. As with the vehicle health check we provided to you today with all the manufacturers minimums and your current measurements of wearing items supported by pictures of failing items. We try to offer as much information as possible to our customers to give them a clear picture of their vehicle. As you have stated we don’t get everything right, but we do everything we can to improve our service and do right by our customers.
I am sorry you feel we came across as condescending this was never our intention. We are very passionate here about our service and what we do. With customer first focus at the heart of what we do. We had concerns that the safety aspects of your vehicle weren’t clear with the tyres having 2 mm of tread remaining (Legal limit 1.6mm) and the brake discs being on the manufacturers limit raising the potential of the brakes overheating.
If there is anything we can do to resolve this issue, please email me on ben@jdkgroup.co.uk
Kind Regards
Ben
Area Manager

Besvarelse fra Ecotest MOT & Service Centre

22. sep. 2023

Thank you for taking the time to review your experience. I am sorry for the delayed response as we have only just signed up to trust pilot. We take every review very seriously and assess each situation to ensure our high standards are met. I have reviewed the job from start to finish and this is my findings.

I appreciate MOT failures can be distressing, especially as we all rely on our cars so much these days. I have reviewed the MOT inspection sheet and the vehicle failed on both the front lower suspension arms having excessively worn bushes. We sent over the technician’s report at the time to show you the photos of you suspension arm bushes which showed the bushes had deteriorated to the point you could see the internals of the bush which is a safety issue. Further to this we advised that both front tyres where heavily worn on the inner edge indicating worn suspension components. Both the suspension arms and the tyres have been advised on the later pass MOT Test by the other garage.

The vehicle also failed on the drivers side front wheel bearing having excessive play. This is a difficult MOT fail to back up with photo’s but has been mentioned on all the MOT Tests since 2019 (4 Times) as an advisory. I assure you all MOT tests are carried out by highly qualified & skill Technicians who have the customers safety alone as their interest.

In reference to the Full MOT Test, I have reviewed the comments from the Job sheet and I can see the vehicle came back in for the retest to be done and the vehicle failed the retest as no repairs had been carried out. As every MOT test must be logged onto the Government MOT system once the retest is logged on a result has to be provided as the vehicle was still unsafe this had to be logged as a failure. Due to the Government MOT regulation, they only offer 1 Retest and if that fails a full MOT Test is required. As you mentioned the retest fee (Set by the Government) is £27.43 as we discussed we did not charge this to you and we advise unfortunately due to the Government regulations the next time would have to be a full test.

I can see from the email trail we sent the support photos and MOT test report to yourself to assist your Mechanic. I understand the vehicle has now passed elsewhere without these repairs being carried out. I urge you to repair these items as they are safety critical to the vehicle and if these where to fully fail mechanically this could cause catastrophic damage.

If there is anything we can do to resolve this issue, please email me on info@bracknellmot-ecotest.co.uk

Kind Regards

Isaac