BoxLunch Anmeldelser 

Nothing but good experiences here, just wish their online inventory was in stores.

This company is very bad. I returned items to the store and they only refunded me half my money.. I didn't want to bother wasting hours of my time arguing what happened for a potentialreimbursement.. If you need to make returns or anything of that nature. Stay away from this store

I actually have only had good experiences with Hot Topic, but they also own BoxLunch and that company is a complete scam. They will issue you BL cash on your order then delete your account so you can't redeem it. Search online about how rude their customer service is, especially if you get a guy named Freddy. They engage in false advertising, but you will never get BL Cash you can actually redeem.

Really unhappy with this company. I wanted to purchase the Our Universe Minnie Mouse Light Up Backpack. It was on pre-order around April and there were lots of discount codes available, making it $70. I get to the checkout, enter my international shipping details (U.K.) and make the payment. Every time I tried in a different browser/on a different device it failed. I contacted customer service and they apologised and said it would be available for international delivery when it comes in stock at the beginning of May. I wait until it comes into stock and then try to purchase with a discount code. None of the previous codes worked. I contacted customer service again and they said it was an exclusive and had never been included in discount offers - which is an absolute lie. They probably made a mistake of it being included in the offers previously and cancelled any from going ahead later on. I’m really gutted and decide not to get it. A couple of weeks later, I’m still thinking about it and so decide to go ahead without any code, buying the bag for $99. I put in all my details and get an order confirmation email - and I think everything is sorted. About an hour later, I get an email from Boxlunch and my order has been cancelled. CANCELLED! The email stated it was due to not being eligible for international delivery…even though I was assured by customer services it would be! Just absolutely appalling company and glad I’m not in the USA to be tempted by any of their products. I wouldn’t touch this place with a barge pole after the lack of communication and upset. Just terrible.

I ordered a shirt for my daughter and received the incorrect size. There are NO exchanges, ever. Even when it's their fault. I had to order another shirt and return the original. I also had to pay for shipping for the new item, the return, and, of course, the original item. This is all their policy! Shame on me for not reading it before I ordered.
As I write this they have still not credited my account for the return. They have had the returned item in their possession for 15 days. It is their policy, again shame on me, that they can take up to another 10 days for me to see the credit on my card. It has been a nightmare. At least the second shirt was the correct size. The shirt is nice and exactly what my daughter wanted, but doing business with this company is not worth the headache. I will not be doing it again unless they change some policies. It's not like I didn't like what I ordered. I ordered an extra small and received a medium. A sports jersey that she could wear as a dress is not of much use.

Great customer service, arrived on time, great unique products

I ordered a Christmas gift for my daughter for in store pick up. It was supposed to arrive by 12/16. Today I was told one item is now out of stock and will not be here for Christmas. There really isn't anything comparable in this character, so now I have to rush to find something else. Tried customer service multiple times. All I get is sorry. We can't do anything to help.

I wish I had checked this site before I ordered. Insane shipping rates that delay until when you actually hit purchase. While I was paying with Apple Pay they switched my shipping from $6 to $26 with no way to stop it, no way to cancel. Working with their support immediately after purchase they said they couldn’t cancel it and they didn’t know how. Like what kind of national online store is this? Buyer beware for sure, go in person if you really need somthing from them.

UPDATE: emailing their customer service they reduced my shipping rate which was a nice gesture. I’d still caution seeing if you can find out what your shipping is before the purchase step.

Primo: Mi hanno annullato l'ordine fatto il 6 maggio senza darmi motivazione ma la cosa più clamorosa è che intanto si tengono i soldi che hai usato per fare quell'ordine; ancora oggi, 16 aprile 05.37, non mi hanno rimborsato e premetto che ho contattato il servizio clienti due giorni dopo, per chiedere quando avrei avuto il mio rimborso e mi hanno risposto che entro due giorni lo avrei avuto

I'm from Canada but my orders arrive pretty quickly and in good condition too. When I went to Tennessee I went to multiple Hot Topics and found great stuff. BoxLunch was amazing too. I ordered from there to ship to my friend's house and the order came in mint condition. In both stores the folks are amazing and it gives off a nice welcoming vibe. Pricey? VERY. But that's because it's all official merch and that stuff will always be expensive. The online HT store can be wonky when popular stuff gets put up though.

Great when you're visiting the store in person, ordering online however is a whole other story!

Sadly a less-than-positive first shopping experience. I placed an order at the start of December and it sat unmoving and 'in process' for over 6 weeks. Upon contacting Box Lunch several times over that period I was informed on each occasion that my order was in 'the final stages of shipment' and would be dispatched within 48 hours. Needless to say that never happened.

I was refused a refund on 2 occasions (told I would have to send the items back at my own expense to get a refund, even though the order hadn't even been dispatched yet) and eventually I had to state I would be seeking a refund through my credit card company before they agreed to cancel my order (which still says 'in process' on my account page, so who knows...).

Edited to add: a few weeks after writing this and being told my order was cancelled, they charged my card. Items were never sent and I had to threaten legal action to get my money back. Appalling company.

Wanted to buy the Harry Potter bag but it just wouldn't let me. Gave me errors after errors. Finally decided to reach out to their customer service but its equally incompetent. Still couldn't place the order even after 30 minutes because the "order is stuck due to a system error". Completely useless. Waste of time and energy. Don't bother, just got somewhere else.

So I make an order. Shirt size too big so customer service said an exchange would be free. No prob. So I sent it back. A month later I contact them wondering what’s up. They say they refunded me $17.66. Of a $30.20 order and it’s not coming. So I’m being short changed $12.54 and no shirt to be had. I contact them, show they are messing up, they send over another $6. So now I am short $6.54. For no reason. Order summery changes from $30.20 to $24.20 after. To make my order look like it was less. I have screen shots of before and after and the bank doesn’t lie that I am still being short changed. I loved BL/HT but now I’m so bitter from being strung along. I literally paid them to lie to me in the end. The loss of a few dollars is nothing. What got me was having my emotions and patience strung along for a month by customer service and exchange update emails. This was supposed to be an important sentimental item for an event even if they thought it was silly. I would have rather kept the oversized shirt then go through this and still be at a loss. Never again. Guess they won out on me. They kept the shirt and got a free $6.54. To think I loved and trusted this company. The in store mall people are nice but their online presence and practices are so rude and scammy.

Ordered an item that was in stock at the time of order back in MARCH! A few weeks go by with no delivery, so I sign in and check on the status which now says back ordered and expected in May. Ok, that sucked but it is what it is. Fast forward to the beginning of June. No package. I check and it’s not back ordered until July. Ok……I check again in July and back ordered until October…..it’s not October and I check and it was canceled.

What pisses me off the most and is extremely unacceptable to me, is the lack of communication. There were no emails to explain or give an update. Not once.

I bought the pineapple stitch backpack and wallet which came to almost 200 dollars.. I was very happy customer until I wore my new backpack three times and the straps are started to come apart. I’m very upset and I will never purchase another bag from them again. They are way to expensive for this to happen, I can understand if I had this bag on all the time but that isn’t the case here. Save your money and the disappointment!!

Although I seldom shop at Box Lunch, my experiences there were pleasant. The prices are a bit too high for me, but I'll look around if I want to treat myself to something nice. There are plenty of different fandom related products, such as disney, television shows, etc. Always neat things to look at here.
The employees in my area are friendly. They asked if I needed help and it didn't feel too forced, which isn't a problem, but its kind of awkward. ._.
I have also used to online store once and it went well. Products came as described, and in good shape. I sent an email to ask a question and they replied to me in a clear manner.
Its sister store, Hot Topic is fine, other than repeated art theft for product designs.

I created an account today because I wanted to earn rewards for my purchases. Unfortunately, immediately after creating the account and attempting to login the website told me there was no such or the information was wrong. I had google save the password after creating it so how could it be wrong? I contacted customer service and asked what was happening, if I am supposed to receive a confirmation email and all they said was the information was not there. And they didn't really have an answer for me or offer me any assistance. All I got was "Steven" telling me my information wasn't there, that there was no such account. How can I even think about purchasing something from a company and can't even store INFORMATION properly. No thanks. After reading other reviews, I'm actually glad I had a poor experience before I bought anything. I'll just get what I want in store if I really want it and absolutely cannot by any other means obtain it anywhere else.

I purchased multiple items from Box Lunch that had a total of over $149 they never sent the items and claimed they were lost. Their estimated delivery date is always off and their customer service emails never offer any explanations.

So I ordered two LoTRs pins that were on sale on January 3. For two weeks it sat in pre-shipping. I contacted Boxlunch through the email I had received to keep track of my package and they never got back to me. So I went and contacted customer service through their website and DID hear back from someone. I was told that I could be refunded or resent the items if they were in stock. I asked that the items be resent because I really wanted them.

I did not hear anything back or receive any further information on the matter. It's January 26 and I went back to the website to contact their customer service AGAIN explaining everything. We'll see if anything gets done about it, but seeing all these reviews, I doubt it. It's sad because I never had a problem with Hot Topic but the Boxlunch branch is horrible. Save your money and buy from a different website.