BookMyShow Anmeldelser 

I just booked a ticket and by mistake, I booked for a previous day. Within 2 minute I called the customer service to check if this can be modified and they denied. I said it's a first time mistake and I've been a loyal customer since years, atleast give me some credit for the difference of the cancellation fee, he denied that too. I asked for a supervisor, he said they don't have a supervisor. Atlast I cancelled it and I lost 222 for nothing. I booked it from district and deleted this app forever. You lost a customer for 222. Good job 👏👏👏Soon you'll be taken over by some better company who knows how to respect and appreciate their customers.

Very disappointing experience with BookMyShow.

I booked 8 tickets for the movie *Toxic* at Star City, Matunga, for the 10:30 PM show on 29/07/2026. At the time of booking, I was charged ₹330 per ticket. Later, I noticed that tickets for the exact same movie, same theatre, same date, and same showtime were available for ₹250 per ticket.

That is a difference of ₹80 per ticket, which comes to ₹640 for my 8 tickets. When I contacted customer support, I was simply told that ticket prices are dynamic and can change based on demand. While I understand the concept of dynamic pricing, I requested some consideration, adjustment, refund, credit, or goodwill resolution due to such a significant price difference, but no solution was provided.

As a regular customer who has made multiple bookings through the BookMyShow app, this response was extremely disappointing. Customer loyalty and genuine concerns should be given more importance instead of just sending a standard policy-based reply.

Because of this experience, I am seriously reconsidering using BookMyShow for future bookings. I am sharing this review so that other customers are aware that ticket prices can change significantly even for the same show after booking, and no price adjustment may be provided.

I hope BookMyShow improves its customer support and handles such genuine concerns in a more customer-friendly manner.

This is daylight robbery. The ticket prices were increased, the convenience fee is unreasonably high, and GST is charged on multiple components, making the final amount much higher than expected. The pricing is misleading and completely unfair to customers. Very disappointed.

Do not use this site. If your event is cancelled you will not get a refund. I had tickets to the New Zealand v Pakistan T20 World Cup Match in Colombo which got abandoned due to heavy rain on 21st Feb 2026. After 110 days of trying to get a refund I have given up and decided that notifying people to avoid this site is the only thing left for me to do. Avoid at all costs!!!

Rubbish ticket seller only allow insider to get the tickets by blocking off normal retail, then sell the tickets at much higher price to fatten their own pocket. Already reported many times but never change, the whole government and legal enitity having collusion. Rubbish country comes with rubbish government with rubbish service. Thanks these rubbish for making the country underdeveloped

Booked two tickets for a movie show thru Bookmyshow app on 15.02.2026, the show was cancelled by theater (Mlal Haripad). Raised the ticket for refund with Book my show and send several emails to book my show and the reply got was that it will be refunded soon. But even after almost two months the refund not received. So my opinion is that these people are fraud.

I had tickets For a T20 cricket match that was cancelled due to rain. Despite 20 emails and chats I still don't have a refund. This company will steal your money

I had done a virtual marathon booking last year. Had a horrible experience. I registered for it with nominal fee, completed it but I never got my online certificate. Organizer cheated and bookmyshow did not interfere though I raised complaint. I had to follow up for almost more than 6 months. Nobody answers calls, if answered then they put on hold for almost an hour. Horrible service. There needs to some really tech savvy company who should compete with bookmyshow so that this company automatically closes. It happened twice. Horrible service.

I made booking for project hail mary on BOOKMYSHOW App but transaction failed , not one but two transactions failed and i haven’t got refund for one of the transaction and to make it worse the chat team has no clue why i haven't received the refund !

Worst customer service and very poor contact number support

Book my show is really bad . We called to customer service for one reason and waited 2 hrs 35 min and when I my turn comes they cut the call. These peoples are useless they don’t care about people money and time . One day these app will go down for sure . I don’t recommend this app to book movies please go to other apps.

Extremely unprofessional experience with Booking ID: WTH5FLK. I booked 7 tickets (₹1600) for the Tamil screening of Durandhar: The Revenge. Without any prior SMS, email, or app notification, the theatre cancelled the Tamil show and replaced it with Hindi.
When I informed them my family doesn't understand Hindi, the staff was incredibly rude and told us to "just leave." Now, BookMyShow and the theatre are falsely claiming that we watched the Hindi screening just to deny a refund! I sent 10+ emails even before the show started to flag this, yet they marked the movie as "Watched" on the app. This is a deliberate scam. Friends who booked via TicketNew got their refunds in 2 days. BMS and Rohini are literally stealing money. I dare them to provide CCTV footage of us entering the hall. Avoid at all costs!

Disastrous !!!Our seats occupied by 3 ladies ...no numbering on seats and one top of it one of the seated lady ( on my seat ) insults me saying why I'm yelling...I had to raise my voice bcos there was no help from bookmy show or jio around and the guy who came where not ready to resolve the issue with the seated ladies .so this show for which I had booked tickets for months in advance just to hear Shreyal Ghosals melodious voice for the first time began with such s negative vibe ....book my show guy gives us three middle seats ( I had chosen 3 side seats for convenience) and we had to compromise...felt claustrophobic so went at sat on a steps besides the washroom .Have vowed not to step on Jio Garden BKC even if I'm invited as aguest in future on the 1st seat for sure .Letters to Didi might have reached Didi but failed to touch us from any aspect .

Worst , Money minded , hate spreading,

The show was also heavily delayed without any proper announcement or explanation. We were left waiting for a long time with no updates, which was extremely frustrating and disrespectful to the audience’s time.

Very disappointing experience. Would not recommend attending such events unless the organizers seriously improve their planning and basic arrangements.

They did not give me a status update for my refund, for a match that was cancelled. Their help desk was repeating the same thing over and over again. I got no useful information. And I can't delete my account either.

I really dont know why companies are hiring bookmy show app. Really a crap company ! Yes thats the word!! Half thr time server is down and half the i dont even wanna say a thing. Just deleted it !

its not 1 star its totally zero.
disgusting customer support disgusting help for transferring tickets. helpdesk team is disgusting. totally not professional.

Don't Use this not care customer