So far the experience have been good, ease of purchase. However the data reception was intermittently bad…I was in Beijing from 22nd April to 28 April. Reception was cut off after using 5-10 min... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They deserve -10. Bad service/connection, no customer care and their app is deceitful. No matter what you click, it takes you where they want. I requested refund to my card, but it automatically gave... Se mere
Virksomheden har svaret
Wir haben für unseren Thailand Urlaub drei E-SIMs bei BNESim bestellt und alles lief absolut problemlos. Die Einrichtung war super verständlich und schnell erledigt, selbst ohne Vorkenntnisse. Dir... Se mere
Virksomheden har svaret
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Kontaktoplysninger
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,9
God
298 anmeldelser
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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Just purchased eSim for my Apple iPad…
Just purchased eSim for my Apple iPad to travel to Colombia. Keep getting an error for my email validation on my totally valid Hotmail address, saying that my email is invalid. Thai it totally wrong. Had to jump through hoops to get an email verification on my Gmail, which I hardly use, to get email validation and QR Code to install it on my device. The vendor offers support via live chat - nobody joined ... and I dropped waiting after 20+ minutes. Would never go through this again... I am using eSims for the first time because in the US, there are no more slots for the physical Sim card. Usually use Airlo and decided to try something new for better coverage.... Never again. Also, after I was finally able to activate it, I suspect it would not work over there because the system did not ask for document and face verification that is required by Colombia goverment, and I just did it on my iPhone
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra BNESIM
Hi Val,
First of all, we are truly sorry for the experience you had and for the frustration it caused, but hoppy to see your eSIM is currently active and in use, which indicates there are no issues with activation or connectivity.
Regarding the live chat, we’d like to clarify that our support team replied 16 minutes after your message (we’ve shared a screenshot with you for full transparency). At that time, we were experiencing a particularly high volume of support requests. While this explains what happened, it certainly does not justify the delay, and we sincerely apologize. This is not the level of responsiveness we aim to provide.
Concerning the email validation issue, we also apologize for the confusion. The message you received was conveyed incorrectly, and we have since rectified the wording. The issue was not that your Hotmail address was invalid, but rather that your email provider was blocking our messages. Unfortunately, this is outside of our control, but we completely understand how frustrating and misleading that must have felt.
On the topic of documents and face verification, we would like to clarify an important point: BNESIM provides travel eSIMs, and there is no scenario in which we request identity documents or face verification for activation. Those requirements may apply to local physical SIM registrations in certain countries, including Colombia, but they do not apply to our service.
We genuinely regret that your first experience with us did not meet expectations, especially as someone trying eSIMs beyond your usual provider. If there is anything further we can assist you with before or during your trip, we remain fully available to help.
a worst place to get esim
a worst place to get esim. Not only it would not work, but also they need all person info and documents saying that is for activation. Never buy from BNESIM
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you for sharing your feedback. We’d like to clarify a few important points for transparency.
Purchasing and activating a BNESIM eSIM does not require any personal documents or identity verification. Upon reviewing your interactions with our support team, at no point were documents requested for the purchase or activation of an eSIM.
The request you are referring to was related specifically to the use of voice call services, not data-only eSIM activation. In rare cases, when calling activity is flagged by our automated security systems (for example, due to unusual usage patterns, regulatory requirements, or fraud-prevention checks), we are required to perform a KYC (Know Your Customer) verification. This is a standard compliance measure applied across the telecom industry to ensure lawful and secure use of calling services.
We understand this can be frustrating, and our support team’s intention was only to ensure service continuity while complying with regulations. We’re always happy to assist further and clarify any concerns directly.
BNESIM war eine teure Erfahrung
Ich kann die Firma nicht empfehlen. Solange es funktioniert und man den Kundendienst nicht braucht, klappt es gut. Aber sobald man den Kundendienst benötigt, weil man zum Beispiel das Handy hat wechseln müssen, klappt nichts mehr. Man wird hingehalten und Versprechungen gebrochen. Alles nur damit man wartet und wartet. Egal wie viel Daten noch verfügbar waren, man wird die nicht mehr nutzen können.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra BNESIM
Es tut uns sehr leid zu hören, dass Ihre Erfahrung mit unserem Kundenservice nicht positiv war. Das entspricht in keiner Weise dem Service-Standard, den wir anstreben, und wir bedauern die dadurch entstandene Frustration sehr.
Gern würden wir Ihren Fall prüfen und Ihnen weiterhelfen. Bitte kontaktieren Sie uns unter marketing@bnesim.com, damit unser Team die Situation überprüfen und Sie bestmöglich unterstützen kann.
Reliable and convenient
I used BNESIM many times and found it reliable and great value.
Other comparable international e-sims were more expensive. BNESIM is a great value and offers great selection for your travel needs.
The installation is pretty straight forward, and I never found any issues with activation. I normally buy an e-sim a couple of days before my trip. After I board the flight, and before I switch my cellphone to airplane mode, I normally switch service line so I could have data service as soon as I land.
I always shop around before I purchase an international e-sim. However, I always end up purchasing BNESIM for my trips.
2. november 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you so much for your kind words and for sharing your experience. We’re really happy to hear that BNESIM has been a reliable and convenient choice for your travels. Your trust and continued support truly mean a lot to us.
GOOD EXPERIENCE BUT YOU CAN BE THE BEST.
I was a very good experience using your esim service, although a time my data refuse to work in my destination country, but with intervention of customer care every issue was sort out.
19. januar 2026
Besvarelse fra BNESIM
Thank you so much for your review. We’re really happy to hear that overall you had a great experience and that our customer care team was able to resolve the issue for you. We truly appreciate your trust and wish you many more smooth trips with BNESIM.
Highly Recommended for International Travel
I am very satisfied with BNESIM. I have already used it while traveling in several countries, including Israel, Turkey, and Switzerland, and it worked flawlessly in all of them. The setup was simple, the connection was stable, and I never had any issues. It made traveling much easier. I can definitely recommend BNESIM!
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you so much for your kind words and recommendation. We’re delighted to hear that BNESIM worked flawlessly for you across multiple destinations and made your travels easier. We truly appreciate your trust and look forward to supporting you on many more trips.
Im using every time when I travelling…
Im using every time when I travelling in asia and Europe, best prices and great bundles
10. november 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you for your support. We’re happy to know BNESIM has been your go-to choice across different destinations and that our plans have worked well for you. We really appreciate your trust and wish you many smooth journeys ahead.
Sell you a dodgy product
Sell you a dodgy product, then try and lock you into their internal monetary payment system by only offering 'credit' in their BNE 'coins' (pretty much crypto scam/skimming levels...)
Then you ask continually for a refund because you're within the cooling off period but they just say 'no' and offer no other solution.
Bad, don't bother. Go to Roamless who are flexible, who have e-sims that always function without lengthy customer service issues, and will actually compensate for any issue you may have with credit.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra BNESIM
Hi Ashley,
We’re genuinely sorry for the frustration and inconvenience you experienced. We understand how disappointing this situation must have been, and we regret that your experience with BNESIM did not meet your expectations.
After personally reviewing your case, we can confirm that a full refund to your original payment method has been issued.
We’re also sorry that our communication around possible solutions was unclear and added to your frustration. BNE Coins are simply one of the optional payment methods available at BNESIM, alongside card payments, and they are never intended to lock customers into any system. We regret that this was not explained clearly and that it came across differently.
Thank you for taking the time to share your feedback.
Perfect every time
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip. Its an added bonus that they are always the cheapest too!
They are now my go to ESIM provider for all trips
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you so much for sharing this. We’re really happy to hear that BNESIM has worked seamlessly for you and your family on your trips and that everything was ready to go as soon as you landed. It means a lot to us that we’ve become your trusted eSIM choice for travel.
Greece 2025
We found the process to download and use the BNESIM App very user friendly , We traveled for 3 weeks in Greece and never experienced any problems. Respectfully, Robert Robinson October 2025
5. oktober 2025
Besvarelse fra BNESIM
Thank you, Robert, for sharing your experience. We’re glad to hear that the app was easy to use and that BNESIM worked smoothly throughout your trip in Greece. We really appreciate your feedback and hope to support you on many future travels.
Simple promo issue still unresolved after multiple contacts
Update (Jan 13):
After my review was published, the CMO and co-founder of BNESIM personally contacted me, clarified the situation, and immediately credited the missing 1 GB as a goodwill gesture.
While I appreciate the final resolution and personal involvement at leadership level, the review below reflects the full experience up until that point — namely that a very minor issue took more than two weeks and multiple contacts to resolve, and only reached closure after public escalation.
On December 25, I purchased a 3 GB Europe eSIM using the promo code XMAS3 (Buy 3 GB, Get 1 GB Free).
Only 3 GB were delivered — the promised extra 1 GB was missing.
Since then, I have contacted BNE support at least 10 times over 19 days (Dec 25, Dec 28, Dec 30, Jan 2, and multiple follow-ups through January 13).
During these contacts, I repeatedly received:
assurances that my case was “escalated”
promises of resolution “within 24 hours”
statements that the issue was “being reviewed with priority”
Despite this, nothing has been resolved:
no credit of the missing 1 GB
no partial refund (€1–2)
no concrete explanation of what is still being reviewed
This is a purely administrative issue involving a clearly advertised promotion that was applied at checkout but not delivered. There is no technical complexity, yet it has remained unresolved for more than two and a half weeks.
The most disappointing part is not the missing data itself, but the endless repetition of apologetic template responses without any action.
Based on this experience, BNE’s customer support appears unable or unwilling to resolve even very minor issues, which significantly undermines trust in the service.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you for taking the time to update your review and for acknowledging the resolution. We appreciate your transparency.
You are absolutely right in pointing out that a simple, administrative issue should never have taken this long or required multiple follow-ups and public escalation to be resolved. While we’re glad we were able to correct it in the end, we fully acknowledge that the experience leading up to that point fell short of the standards we aim to provide.
Thank you again for sharing your experience so thoroughly. Feedback like this is essential for us to improve.
Besvarelse fra BNESIM
Thank you for your feedback. We’re glad you enjoyed our offers and appreciate you taking the time to share your experience.
lots of options
BNEsim has a lot of different options to choose from. Particularly I like the non-expiry option. It always works.
22. november 2025
Besvarelse fra BNESIM
Thanks for sharing your experience. We’re glad to hear our range of plans suited your needs and that the lifetime option has been especially useful. It’s great to know everything has been running smoothly for you.
The best for prepaid sim cards and esim
BNESIM is by far the best sim and esim provider I've ever used. I travel up to 20 times per year to 5 different countries, and I use BNESIM both for my personal phone (esim) and as an inexpensive wifi router to monitor my home when I'm away.
It's very convenient to buy coverage in a new country using the bnesim app than it is finding and buying a sim card locally. Prices are much cheaper than local coverage, especially if data usage is light.
They are also the only provider I've found that offers non-expiring data packages, which is super useful for occasionally usage in specific countries.
A+++
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you for such a thoughtful review and for sharing how you use BNESIM across different countries and devices. We’re really glad our app and long-term data solutions have made your travels and remote needs easier. Your trust means a lot to us. Safe travels, always!
Using BNESIM for 3 ir 4 years
Using BNESIM for 3 ir 4 years. In several contries. Mainly UK and Norway. Monthly plans are quite good, maybe not the chipest one but all in one app and easy to top up, plus cash back on all top ups. And and is one of the most best options is lifetime plans, I do have one plan which works for almost 2 years, 1Gb in Turkey, spending couple of hours every month in Istanbul just enough to use for messages and quick browsing.
13. januar 2026
Besvarelse fra BNESIM
Thank you for sharing your long-term experience with us. It’s great to know that our solutions have supported you across different destinations over the years and that the flexibility of our plans fits your travel routine so well. We truly appreciate your continued trust.
I almost always use Bnesim when…
I almost always use Bnesim when traveling, and lately I always do, because it guarantees the best prices and quality. An obvious plus is the customer service, which is always ready to help. I like the convenient app. Recommended.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra BNESIM
Thank you for sharing your experience. We’re really pleased to hear that BNESIM has become a reliable part of your travels and that the app and support team have made things easier for you. We truly appreciate the recommendation.
Smooth, reliable, and professional service from start to finish
I had a very positive experience with BNESIM. The overall process was smooth and straightforward, and the service worked exactly as promised.
What I appreciated most was the reliability and ease of use. Everything was clearly explained, activation was quick, and the connection quality met my expectations throughout my usage. It was reassuring to use a service that simply works without complications.
In addition, the customer communication felt professional and supportive, which makes a real difference when choosing a digital service provider.
Based on my experience, I would confidently recommend BNESIM to anyone looking for a dependable and user-friendly solution.
27. december 2025
Besvarelse fra BNESIM
Thank you for taking the time to share such detailed feedback. We’re glad to know the experience felt clear, dependable, and easy from start to finish, and that our communication made a positive difference for you. Your recommendation truly means a lot to us, and we appreciate your trust in BNESIM.
BNESIM is the best.
Excellent services, almost covered all the world. The prices of the packages is cheaper than other companies. Costumer services always ready to help. I travel a lot and BNESIM is my favourite communication company.
13. januar 2026
Besvarelse fra BNESIM
Thank you for your kind feedback. We’re happy to hear that BNESIM has been a reliable choice for you across your travels and that our plans and support have met your expectations. Your trust means a lot to us.
I’ve used BNE multiple times on my…
I’ve used BNE multiple times on my trips and I really like it. It’s super quick and easy to use, and I would definitely recommend it.
They were also really nice when they refunded the eSIM I bought in advance for my trip to Kyrgyzstan after I didn’t end up using it.
13. januar 2026
Besvarelse fra BNESIM
Thank you for sharing your experience with us. We’re glad to hear everything went smoothly on your trips and that our team was able to support you when your plans changed. We really appreciate your recommendation and your trust in BNESIM.
جيجات كثيرة وسرعات ممتازة
بمجرد هبوط طائرتك تمتع بانترنت عالي السرعه
في أي دولة تمتع بانترتت
أوصي دائما اصدقائي
21. november 2025
Besvarelse fra BNESIM
Thank you for your recommendation. We’re happy to know you stay connected effortlessly wherever you go and truly appreciate you sharing BNESIM with your friends.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.