Blue Bay Travel Anmeldelser 10.052

All done within 10 mins price from different airport booked and checked in. Special assistance too . Excellent experience booking with Sonia will definitely be using again.

Once again Sarah-Jane came up trumps booking our first holiday for 2027. After looking at several different options she found us the right deal to meet our requirements. Thank you Sarah-Jane, excellent as always.

Sarah-Jane is a absolute star !
Our 2nd year booking through her & Blue Bay ...very professional, patience of a saint and we will definitely use Sarah-Jane & Blue Bay again .

Extremely disappointing experience

I’m very disappointed with my experience with Blue Bay Travel.

After recently paying the majority of our £5,580 holiday, I logged into my booking to find that both our flight carrier and flight times had been changed without any notification. The original flights with Turkish Airlines had been replaced with Kenya Airways, and the departure time had been moved approximately 7 hours later. On checking reviews for Kenya Airways, they are awful in every way.

I was not informed of these changes by email or phone — I only discovered them myself by chance. This has had a knock-on effect on other arrangements we had already paid for, including hotel bookings and airport parking.

When I contacted customer services, I was told this was considered a “minor change,” despite the airline and flight time both being significantly altered. I was also told I would need to pay an additional £400 to keep the original flights, or lose my £500 deposit if I chose to cancel — which feels extremely unfair.

From my understanding, under the Package Travel Regulations, this constitutes a significant change, and customers should be offered a full refund or suitable alternative without penalty. My complaint was also dealt with by the customer service advisor that I spoke with that morning, and not management.

Overall, the lack of communication and handling of this situation has caused unnecessary stress and has really taken away from what should have been an exciting experience planning a special holiday for our 40th birthdays and 10-year anniversary.

I hope Blue Bay Travel reviews this situation and improves how they communicate and support customers when changes like this occur.

Unfortunately, our holiday to the Maldives via Doha had to be cancelled. The agent dealing with our case Kelsie Bowman helped us choose an alternative package holiday

Thanks Kelsey for your help and support.

I found holiday that suitable for my family and afordabel.so phoned customer services. And spoke to jodie Barber who was very profesional and calm and helpful. And also spoke to Isabell and kelsey who also were very helpful and answered my questions profesionaly.

James looked after my needs so well nothing was to much he was so patient with me I couldn’t recommend him enough

First time writing a review, but would like to express my gratitude for our holiday to Florida that was arranged and booked via Kerry Jones at blue bay travel. She catered for all our requests and made it a totally bespoke holiday that has given all of us amazing memories that will last a lifetime!! Thanks again Kerry!!!!

Very easy and a great deal.

As usual first class service by the staff

Polly was amazing from start to finish. She quickly reacted when our flights home affected due to the Airline cancelling routes and fixed new flights within a few hours. She went above and beyond supporting our family with their needs no matter what time or day (sorry for the Easter Sunday text). I would highly recommend Polly! Thank you from all 10 of us :-)Rachel

Kay Harrison was super helpful and everything ran very well from start to finish

Ive booked many holidays now with Blue Bay and directly book through Amy Boon each time as her knowledge has always found me the best holiday for our needs.
The booking gets done efficiently and all relevant information gets e mailed to me quickly.
Will continue to use Blue Bay and Amy Boon

Our agent was very knowledgeable and extremely helpful in amending our holiday and we will definitely use Nicola again and recommend her to our friends .

I booked a holiday online on a Saturday evening and received the feedback that an agent would contact me to finalise matters and take a deposit when the office opened. However Nicola rang almost immediately to complete the formalities and run through all the essentials. Hats off to her and Blue Bay Travel.

Everyone be I spoke to was very helpful. Kelsey always got back to me when she wasn’t available to make my call. Very pleased with service I received will use again

Five star experience every time we book with blue bay, Leighton Glover is an absolute legend and gets us the best deal he can. A pleasure doing business with you again. We wouldn’t book with anyone else

We use David at Blue Bay several times a year. He is friendly, knowledgeable and always goes that extra mile to ensure our holidays are spot on . Highly recommend this Company , we always have a great experience .

Blue bay consistently provide a fantastic service and are always so helpful and friendly