bloobloom Anmeldelser 1.142

I initially ordered a pair of glasses recommended by the sales person. When they arrived they were too tight and the lenses too thick. I sent them back and got the thinner lenses, then went to store for adjustments. On the third time asking for adjustments they said the frames were too small for my face and suggested I change to another frame. They could not do this in store as it was outside the 30 day window of my initial pair. Bloobloom agreed to exchange the frame as a one off, and I ordered the same frames I had my sunglasses from them in which fit well following small adjustments (which I stated in my message to them and that this is the reason I was ordering them). When the new frames arrived, they were too small and I went in for adjustments. Again on the second attempt at adjustment, the sales person said they are too small for my face. When he looked at the size inside the frame, he said they are smaller than the sunglasses and this is the first time he has realised this. He said I can't exchange them as it's outside the window of the initial frame. Staff at the branch tried everything they could and I don't fault them. I fault the company. The glasses are so tight they are painful to wear and leaving indents on my face.

Very quick, honest and a pleasant experience

Very helpful and professional team. Anora and Abdul, thank you very much!

I had an eye test at the Carnaby St store.
The Optometrist was 'Rebecca' and she was fantastic. She was cheerful, knowledgeable and very professional; she made the whole experience very pleasant. 
I was initially greeted by 'Roxy' who helped me choose my new glasses; she was very lovely.
Thanks very much guys!

I have experienced excellent service by one of the staff (young guy) in Westfield mall Brach.

Absolute five star recommendation for bloobloom. Booking an eye test is easy (and free) - Daoud, the optometrist is lovely and explains all you need to know. If you're like me and a little unsure what types of glasses look good on you - this is your place. Abdul, who is a fantastic stylist, very efficiently helped me choose glasses that actually look great on me! I truly enjoyed the experience. Affordable frames, friendly service, big smiles and an overall fantastic experience. Thank you!

Dua was really helpful and found lots of different options for me to try on. A great experience!

Mikey was exceptional - he greeted me warmly and guided me through several styles giving me honest opinions and suggestions along the way. I really felt that he took the time to listen to me and understand what I wanted and advise me appropriately. He wasn't pushy, and did not overwhelm me with too much information which I often find when browsing. Mikey is honestly the reason I found the perfect pair of glasses today and I cannot thank him enough for the care he showed me today - I'll be a returning customer for sure! P.s. ALL the staff were lovely.

The service was really helpful. Mr. Ali helped me at the Canary Wharf location. He was very kind, and spent time helping me narrow options based on what suited my face (something I'm hopeless at). After my efficient eye exam was done, he also really clearly explained the process and different options for bifocals vs. regular, and how their pricing and returns/exchanges works. I like their flexible exchange policy (within 30 days so you can try them first), and that you can get a second pair for £40 off, even within the 30 days (so you can try the first pair to see if you like them first).

Bought two pairs of prescription glasses at the Spitalfields store in February: progressive lenses and tinted distance sunglasses. Staff assured me both were covered by a 30-day satisfaction guarantee.

The quality of the lenses and the build of both pairs fell short of expectations. I returned to the store to have the fit adjusted on both and to upgrade the lenses on the progressive pair. Before proceeding, I specifically asked whether the guarantee would renew for both pairs. I was repeatedly and clearly told yes. I paid an additional £150 on the basis of that information.

After the upgrade, I still wasn't happy with the quality. When I came back to return both pairs, I was told the sunglasses were outside the 30-day window from the original purchase. This directly contradicted what I had been told in store. The member of staff who gave me the original information was present and did not dispute it.

I was refunded for one pair only. The sunglasses were left at the store over a month ago. I have visited three times, two internal escalations have been raised in front of me, and I have received no response whatsoever. No call, no email, no refund.

£129 outstanding. Avoid if you value clear communication and basic customer service.

The Westfield branch is a complete disaster - avoid at all costs & go to another location or trust another company. The staff are not qualified or skilled in adjusting your glasses.

Been there in a Sunday afternoon. They were very busy but in no time I was assited by Shloka. She was truly wonderful - very helpfull, knowledgeable, friendly and professional. Shloka assisted me with my glasses prescription and order of a new pair of glasses providing me important advice and information, being flexible in helping me choosing my new frames ( by the way you must check their frames! Are super modern, fashionable and come in a variaty of colours for each model) and to place the order.
If you want a new pair of glasses/ frames or new sunglasses definetely must go to Bloobloom! Best branch - Spitalfields :)
Even you do not need or want a new pair of glasses , still you should visit their shop - you will love their italian frames or Japanese inspired sunglases. And best part frames are super affordable!
Thank you again to Shloka for being so kind and amazing!
Visit Bloobloom Spitafiels will enhance you glasses shopping experience! :)
P.s. I liked the use of modern technology in store and the fact they offer home delivery.

Wonderful array of different glasses and excellent customer service that’s subtle and refined from Tiffany. Would definitely go back and purchase more

If you want low quality glasses, sensitive to scratch after 2 months of wearing just for reading, this is the right company for you.
Poundland glasses last longer than BloomBloom lenses.They advertise it is a scratch resistant, and got a scratch in no time. Of course you can get them fixed if you bay over £70. This was definitely the worse birthday present for my mum ever.

Both the service and value for money is 10/10. Emmanuel was very kind and took his time with us.

I had the most wonderful experience at Bloobloom. Martin was so lovely and made my experience from start to purchase fabulous! Also the quality of the glasses are faultless. Couldn’t recommend it more.

I love the 2 glasses I bought. I also received free eye test and I used the prescription to buy prescription glasses and sunglasses where I got a discount on the second pair. I loved the in store service I received and I love how you can change the lens and how you get 30 days to trial them out. Service was excellent. I would also say it’s great value for money.

I had a great experience at Bloobloom, thanks especially to Shloka. She really took her time to help me find the right frames and made sure I was completely happy with my choice. Her customer service was excellent. She was very attentive, patient, and she genuinely listened to everything I was looking for. It made the whole process smooth and enjoyable. Highly recommend!

Abdul was absolutely fantastic. He helped select the right frame and I left feeling so so happy!

Amazing service - Tiffany at Canary Wharf was super helpful in helping me choose which glasses best suit me