Chose BLXBOX to fit out my PT Space off a friends recommendation and couldn't be happier. Equipment is very well made, with exactly the finish you want as a customer. The customer service I have recei... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
July 26 ordered jacking arms, received a shredded box with an incomplete set of components for the wrong model. Aug 26 received the new jacking arms, right model but parts missing so couldn’t install... Se mere
Virksomheden har svaret
Great quality equipment and experience. Created a project with Blk Box to kit out my garage gym including the flooring and rig. Worked with the team to design the space and order the equipment, inst... Se mere
Virksomheden har svaret
I bought a 100 kg set+ of coloured utility bumper plates. They look and feel great - simply a great purchase. I only had one issue, which was one of the 15 kg plates arrived with some damage. Howev... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
BLK BOX are one of the Europe’s leading manufacturers of Fitness Equipment who specialise in the facility design and fit-out of world class training facilities. BLK BOX also offers a range of fitness products to accommodate home gym workouts with the ability to ship products directly to your door globally.
Kontaktoplysninger
Cloughfern Ave, Newtownabbey, BT37 0UH, Belfast, Storbritannien
- 02890454123
- team@blkboxfitness.com
- www.blkboxfitness.com
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Chose BLXBOX to fit out my PT Space
Chose BLXBOX to fit out my PT Space off a friends recommendation and couldn't be happier. Equipment is very well made, with exactly the finish you want as a customer. The customer service I have received has been great, solved quickly and kept me in the loop throughout. Will be buying again from them 100%.
21. oktober 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks you for the review! We’re delighted you’re happy with the equipment and service, and that we could keep everything running smoothly. We really appreciate your support and look forward to working with you again!
Great end to end experience
Great end to end experience. Fantastic quality and amazing customer service. Well worth the investment.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks so much for the review! We’re delighted you had such a great experience from start to finish and are happy with the quality and service. We really appreciate your support and kind words. Thank you for choosing BLK BOX!
Poor communication
We ordered two wall balls and a wall ball target on 27 August.
The wall balls took around two weeks to arrive, but there was no update whatsoever regarding the wall ball target. I contacted BLK BOX via WhatsApp, which they advertise as the fastest way to get a response, but received no reply. I followed up the next day and again received no response.
When the wall balls arrived on 10 September, there was still no information about the missing target. I then used the live chat function on their website and received a quick response saying they would investigate and get back to me. However, I heard nothing further until 21 September, when I was told the target had been shipped on 17 September.
From there, the UPS tracking became increasingly frustrating, cycling repeatedly between "out for delivery", "delivery delayed", and notifications suggesting the package had been damaged in transit.
I contacted BLK BOX again via live chat on 25 September and was offered either:
1. A refund, or
2. A replacement, which would need to be manufactured and could take up to two weeks.
I chose the refund and purchased a similar wall ball target elsewhere for around half the price, with next-day delivery.
To be fair, the wall balls themselves are well made and appear to be excellent quality. The refund was also processed promptly once requested. However, based on the poor communication throughout the order process and the continued use of UPS despite similar customer complaints over several years, I would not recommend this company.
17. september 2026
Besvarelse fra BLK BOX
Thank you for taking the time to share your detailed feedback. We’re sorry that the experience with your Wall Ball Target fell short, particularly with the communication and delays you experienced throughout the process.
We’re pleased we were able to process your refund promptly once requested, and we’re glad to hear you’re happy with the quality of the Wall Balls themselves. We appreciate your feedback regarding the communication and delivery experience, and we’ll take this on board as we continue to improve our service.
Brilliant product and company
19. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks for the review! We’re delighted you’re happy with both the products and our service. We really appreciate your support!
I bought a 100 kg set+ of coloured…
I bought a 100 kg set+ of coloured utility bumper plates. They look and feel great - simply a great purchase. I only had one issue, which was one of the 15 kg plates arrived with some damage. However customer service was exceptional and immediately expedited a replacement.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for your review! We’re delighted you’re happy with the look and quality of your Colour Utility Bumper Plates, and pleased we could quickly resolve the issue for you. We really appreciate your kind words about our Customer Service team. Thank you for choosing BLK BOX!
Blk box experience
The website was easy to use. Everything was delivered on time without any problems. And the equipment I bought was good quality. I will use again.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks so much for your review! We’re delighted you were happy with the service, prompt delivery and quality of your equipment. We really appreciate your support!
Great service and excellent product
Great service, very efficient and prompt delivery. When they arrived very good quality too 👍
30. september 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks so much for the review! We’re delighted you were happy with the service, delivery and quality of your equipment. We really appreciate your support!
Great equipment!
Great quality equipment and experience. Created a project with Blk Box to kit out my garage gym including the flooring and rig. Worked with the team to design the space and order the equipment, install team was also great and had the garage looking ready within a few hours! Now have a great space right next to the house to workout - no excuses! :)
30. september 2025
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thanks so much for the fantastic review! We’re delighted to hear you enjoyed the whole experience, from designing your garage gym with the team through to the installation. It’s great to know you’re now enjoying your new training space! Thank you for choosing BLK BOX!
World class customer service
High quality reliable products and world class customer service. I don’t usually review companies but BLK BOX are a serious company that genuinely care about what they do. 10/10.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you so much for the fantastic review! It means a lot to hear that you’re happy with the quality of our products and the service from our team. We really appreciate your support and taking the time to share your experience!
Avoid BLK Box!
July 26 ordered jacking arms, received a shredded box with an incomplete set of components for the wrong model. Aug 26 received the new jacking arms, right model but parts missing so couldn’t install it. Start Sept 26 parts received but on installation noticed that one of the handles had been welded on back to front so I couldn’t use it. End of Sept 26 received the wrong replacement handle. On the verge of giving up completely. How can a company manage to screw up one order so many times!
24. september 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for taking the time to share your experience. We’re genuinely sorry that your order has been affected by so many issues, and we completely understand your frustration after having to deal with repeated problems and incorrect replacement parts.
We’re aware of the ongoing issue and our team are working to get this resolved for you. We appreciate your patience while we work to put this right.
Top class service and equipment
Top class service and equipment
21. september 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for the feedback! We’re delighted to hear you’re happy with both the service and equipment. We really appreciate your support! Thank you for choosing BLK BOX!
Part refund given for damaged plates
Part refund given for damaged plates. Missing plates sent out again.
Am very happy with the quality of this product. Werksan Competition Plates are very good value at the trade prices.
25. august 2026
Besvarelse fra BLK BOX
Thank you for your review! We’re really pleased we were able to resolve everything for you and that you’re happy with the quality of your plates. It’s fantastic to hear you’re finding them good value too. We really appreciate your support, and thank you for choosing BLK BOX!
Absolutely outstanding customer service…
Absolutely outstanding customer service from BLK BOX. They responded to my email in less than 24 hours to my queries. There was a discrepancy with my order, and they went above a beyond to resolve for me. Sandbag is great quality. Very happy. Will definitely continue to shop with BLK BOX.
25. august 2026
Besvarelse fra BLK BOX
Thank you so much for the fantastic review! We’re delighted to hear you received such a great level of customer service and that we were able to quickly resolve the issue with your order. It’s also great to hear you’re happy with the quality of your Sandbag. We really appreciate your continued support and look forward to serving you again!
Sami was super professional and…
Sami was super professional and efficient to deal with. Can't wait to get my new pieces of equipment.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for the lovely review! We’re delighted to hear that Sami provided such a professional and efficient service. We hope you enjoy your new equipment and really appreciate your support!
Quality equipment
Bought a couple of new barbells which have performed well and should last a lifetime. Would highly recommend 💪🏻👌🏻
7. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for your review! We’re delighted to hear your new barbells are performing well and that you’re confident in their quality and durability. Thank you for choosing BLK BOX!
Website easy to navigate with lots of…
Website easy to navigate with lots of options. Got a pair of Hex dumbells and they are quality. Best price on web!! Will defo order again 💪🏼
5 stars outta 5
29. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for the fantastic 5-star review! We’re delighted to hear you found our website easy to navigate and are so pleased with your Hex Dumbbells. We really appreciate your recommendation and look forward to welcoming you back again soon.
If I could give no stars I would
If I could give no stars I would! Ordered a folding rack turned up scuffed to pieces, looked like it had been in the ware house for years, when I got in touch with them there response was we will give you £50 and some paint to touch up yourself! AVOID there’s better company’s out there don’t fool for the brand.
26. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
We’re sorry to hear that you were disappointed with the condition of your rack on arrival. We understand how frustrating it is to receive equipment that doesn’t arrive in the condition you expected.
We have been in contact with you regarding this and have offered several options to resolve the matter, including a repair, replacement, or collection and a full refund. We’re keen to find a fair resolution and ensure you’re happy with the outcome.
We’re sorry that your experience has fallen short of the standard we aim to provide, and we hope we can put this right for you.
Fantastic product and very reasonable…
Fantastic product and very reasonable price.... also so easy to order and very fast delivery highly recommended
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for your review! We’re delighted to hear you’re happy with the product, pricing and speedy delivery. Thank you for choosing BLK BOX!
Excellent quality products
Excellent quality products, been using them fot years and issues were swiftly sorted.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for your continued support! It’s fantastic to hear that you’ve been using BLK BOX products for years and that any issues you’ve experienced have been resolved quickly. We really appreciate your kind words and loyalty!
Black Box for Life
Black Box have kitted out my gym from top to bottom. The customer service is out of this world.
The quality of the equipment is the best in the business and I will only buy from Black Box.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra BLK BOX
Thank you for such a brilliant review and for your continued support! Knowing you rate both the quality of our equipment and the customer service so highly is fantastic feedback for the whole team.
We’re incredibly grateful for your loyalty and recommendation, and we look forward to supporting you with your next addition!
Dette er Trustpilot
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