Always use footfall into shops. Use them or lose them. The missing fifth star only reflects the item was not available off the shelf, as advised by a team member over the phone. But the web order... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good range of stock and priced competitively. Tom was very helpful with figuring out the best choices for an upcoming trip - pointing me to the right choice, rather than just the most expensive choice... Se mere
Virksomheden har svaret
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... Se mere
Virksomheden har svaret
Kelly was super helpful. Looking for a waterproof coat with fleece liner for a teenager whose outgrown kids sizes. Thought it was going to cost a lot more to buy adult size but she found us some optio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Yeovil
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
22 Middle Street, BA20 1LY, Yeovil, Storbritannien
- 01935 314156
5,0
Fremragende
765 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
New boots acquisition success.
I came into town with my daughter and needed some new boots. Came into store and was dealt with by Will and he provided a great experience and was very kind and courteous.
We'll be back. Thank you Will
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Great service from Duncan and Kyle in…
Great service from Duncan and Kyle in Yeovil
Buying rucksacks for a future trip. - spent a considerable time helping determine the correct size, features and benefits .
5. september 2024
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Besvarelse fra Blacks - Yeovil
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Hazel was so helpful and kind.thank you
Hazel was so helpful and kind on the cashier,and the employee today am shift ,i apologise i forgot his name was also very helpful when i asked for an umbrella he even open for me to see it , and he was smiling all the time.
I definitely recommend, thank you.
5. september 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service, patience and laughter
3. september 2024
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Besvarelse fra Blacks - Yeovil
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service from the team
Excellent service from the team in Yeovil. They kindly honoured my online offers and discounts in store and even went to the effort of holding back some items until we could collect the following day - invaluable as we were heading off camping and the online delivery wouldn’t have made it in time! Superb service.
30. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
THE WONDERFUL HAZEL
Hazel was amazing. My family spent 3 hours in Street outlet stores looking for coats for wife and son. Nothing was purchased in Street as the service and stock were shocking.
10 minutes in Blacks in Yeovil with the wonderful Hazel we were sorted in less than 10 minutes, with both wife and son happy with their new costs.
2. september 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Ben and Hazel were really good and…
Ben and Hazel were really good and helped me get the size coat I needed; matching the fleece liner.
30. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Louise was very helpful when I came to…
Louise was very helpful when I came to try on some boots for work. She was very patient whilst I tried on a couple of sizes and had a walk around to ensure I purchased the correct boot. Louise was very friendly and happy to help.
27. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Really helpful friendly staff
Really helpful friendly staff. They were both attentive and helped me find some shorts to wear to work as my pair had broken. Bought a pair of shorts and I'm really happy with them
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Extremely helpful and amazing staff…
Extremely helpful and amazing staff especially Ben. Couldn't help us enough!! Amazing knowledge. Thank you so much you really saved the day!
16. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
BETTER THAN TRESSPASS
I used to be an avid trespass user but as I needed a new pair of boot (long story) recently decided to try blacks, I was amazed by Ben’s knowledge in footwear as he helped me pick new boots, and hazel was very friendly at the checkout and helpful as she recommended the proper protection I needed for them. Would never to back to trespass again
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Excellent staff
All the staff give the best customer service. A big shout out to Ben and Hazel for always going above and beyond.
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service from the staff and good sale prices
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Pleasure as always
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great customer service
Good choice of stock, healthy discounts on certain items. Above all, the staff are very knowledgeable about their products, and really patient and helpful.
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service by staff
Excellent customer service by staff, and thanks to Hazel.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service easy to find what I was…
Great service easy to find what I was looking for I will return again
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Great service
Was very impressed how well the shop was laid out and how friendy the staff were! Especially Hazel who served us. Thanks
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Hazel was very helpful in finding right…
Hazel was very helpful in finding right jacket.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really helpfuland knowledgeable staff
Really helpful and knowledgeable staff, couldn't have found a pair of boots this comfortable without them.
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Yeovil
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Dette er Trustpilot
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