Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Se mere
Virksomheden har svaret
Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items
Virksomheden har svaret
Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Butik med udendørstøj og -udstyr
- også i
- Campingbutik
- Løbebutik
- Skobutik
- Sportstøjbutik
- Taske- og kuffertbutik
Om Blacks - Sheffield
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
69 The Moor Shopping Centre, S1 4PF, Sheffield, Storbritannien
- 01143 999828
4,9
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Emily went above and beyond to help me…
Emily went above and beyond to help me complete my purchase. Amazing service.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great service
I needed some new hiking boots and L gave me plenty of help and advice in selecting the correct pair for my needs. Her knowledge and patience was invaluable. Blacks are lucky to have her.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Always a fast and efficient service…
Always a fast and efficient service from staff at Blacks in Sheffield at the Moor. Great vertical and horizontal range of items and equipment at reasonable prices.
Thanks Alicia for your help today, much appreciated 👍
6. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Looking for a tent
Simon was really helpful and discussed our options for a future tent.
Friendly and funny
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Absolutely amazing
Absolutely amazing! Staff.
Even over the phone Emily was showing great customer service.
Harriet was helpful in the store she showed me how to use the product.
Blacks are lucky to have staff like that.
GREAT CUSTOMER SERVICE!!!
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Ross was a great help in finding my new…
Ross was a great help in finding my new jacket! Great time and staff!
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Lovely service
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I bought a pizza oven from here adam…
I bought a pizza oven from here adam advised which one would be best for what I wanted it for, I tried that weekend and it was fantastic,they are a great team in blacks they will all go the extra mile to help and advise what's best for you
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Walking Boots - Blacks, sheffield
Was after a new pair of walking boots so popped into Blacks, Adam was the chap I spoke to who was very helpful and helped me find the perfect pair for my needs! Highly recommend
1. august 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great Customer Service!
Harriet was very helpful during my recent visit to the store. I was looking for a winter coat for our forthcoming Norwegian cruise that would be warm without being too bulky. Harriet spent time with me checking the fit of the coat I'd chosen, I was also able to try it on with a lightweight zip up top from the rack, as I only had a t-shirt on due to a warm day. I ended up buying both the coat and top, thank you Harriet for your help.
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Excellent customer service
Up on my first visit to the sheffield store i had an idea of what camping chairs i wanted, Harriet made this experience much better with her polite attitude in guiding me to getting the perfect one within my budget!
31. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Received excellent customer service
Received excellent customer service at blacks when looking for a new sleeping bag, was served by Emily and Maddie who helped me during my visit. Would recommend and always friendly when I enter the store!
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Stevie
Went in to blacks on the moor and was served by an amazing lady called Stevie, she was very helpful and knew everything about what i needed. Nothing was too much trouble. Thank you Stevie!!
30. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great Customer Service
Incredible customer service and very knowledgable staff. Stevie, the store manager, in particular was of massive help when she assisted in picking out a new Berghaus air tent. 10/10 would recommend the store to a friend.
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service from start to finish.
Excellent service from start to finish.
Served by Maddie
30. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Well having being a novice to camping
Well having being a novice to camping, and having a return to make.
Adam took the time to go through all the tents giving us advice on which was the best for our needs. Totally helpful with a 5* service and great customer experience. Would recommend to everyone to call in if unsure and get some experienced advice from who knows. The return money was back into my bank account less then 24 hours of the return.
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service…
Stevie helped me find the right gear for my next Yorkshire 3 peaks challenge. She helped me find new boots with better support and fit than my previous ones because I had blisters when doing the Yorkshire 3 peaks last month. These new Berghaus boots are a nice wider feet for my feet. Thank you so much for your help! Will come and show you all my pictures on Monday after we finish!
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Was sold a garmin forerunner by Kye
Was sold a garmin forerunner by Kye, very helpful on the phone finding me what I need and serving me when I came into store!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Rio was really helpful
Rio was really helpful, had informative answers to all our questions and helped us find the perfect new tent! Highly recommend the Sheffield store!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.