First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
preparing for a DofE Silver expedition, been sold a tent, sleeping bag, and now rucksack all by Adam on 3 separate dates. Amazing service.
Virksomheden har svaret
I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... Se mere
Virksomheden har svaret
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Sheffield
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
69 The Moor Shopping Centre, S1 4PF, Sheffield, Storbritannien
- 01143 999828
4,8
Fremragende
1 t anmeldelser
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Well having being a novice to camping
Well having being a novice to camping, and having a return to make.
Adam took the time to go through all the tents giving us advice on which was the best for our needs. Totally helpful with a 5* service and great customer experience. Would recommend to everyone to call in if unsure and get some experienced advice from who knows. The return money was back into my bank account less then 24 hours of the return.
28. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service…
Stevie helped me find the right gear for my next Yorkshire 3 peaks challenge. She helped me find new boots with better support and fit than my previous ones because I had blisters when doing the Yorkshire 3 peaks last month. These new Berghaus boots are a nice wider feet for my feet. Thank you so much for your help! Will come and show you all my pictures on Monday after we finish!
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Was sold a garmin forerunner by Kye
Was sold a garmin forerunner by Kye, very helpful on the phone finding me what I need and serving me when I came into store!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Rio was really helpful
Rio was really helpful, had informative answers to all our questions and helped us find the perfect new tent! Highly recommend the Sheffield store!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Mollie was amazing
Mollie was amazing! Really patient when my daughter wanted to try lots of different shoes in lots of different sizes. Thanks so much for your help today!
25. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service
I had the best experience at blacks while shopping for my camping.From purchasing the pop-up tent and all camping equipment,kue pointed me to the right things I needed.She was patient and courteous.thank you once again
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Kye on footwear helped me pick some…
Kye on footwear helped me pick some wonderful comfy sandals to wear and buy
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Service!!
Friendly helpful staff nothing too much trouble. Alesha went the extra mile to make it stress free. Love the boots really comfy ready for winter! (Sheffield the Moor branch)
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I have recently bought walking boots…
I have recently bought walking boots Alicia pointed me in the wright direction and advised me what to get. I have spent a week in Scotland hiking and had no blisters. Thank you Alicia for your help.
23. juni 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Kye was absolutely wonderful helping ke…
Kye was absolutely wonderful helping me out, such a nice young girl, had a lovely conversation with her when she was helping me out.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
The 2 girls at the till Kye and Molly…
The 2 girls at the till Kye and Molly were so helpful in helping me find a map and some other bits I needed, such lovely staff very pleased
23. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great service from Emily in the…
Great service from Emily in the sheffield store.
Thanks 👍
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff were polite and happy to help
Staff were polite and happy to help. Loads of choice and some bargains on outerwear. Stevie helped me get an ace jacket
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Kye was extremely helpful gathering…
Kye was extremely helpful gathering things for my camping trip giving amazing and superb advice and knowledge on tents and air beds, thank you very much Kye
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Adam was extremely helpful with helping…
Adam was extremely helpful with helping me pick out a good pair of boots. Excellent service.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Came in on Thursday and Rio helped with…
Came in on Thursday and Rio helped with a waterproof coat fir my sons school trip, she was so lovely and patience with him. Thanks again Rio
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Lovely shop and great service
Lovely shop and great service. Big thanks to Simon and Stevie who helped me find some walking boots. Thanks so much!
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Friendly and knowledgeable staff
El was really helpful and assisted me with finding the perfect walking boots. Super knowledgeable and friendly!
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service as ever!
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
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