Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Se mere
Virksomheden har svaret
I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Se mere
Virksomheden har svaret
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Aintree
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Storbritannien
- 01513 180615
4,8
Fremragende
715 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Looking for Christmas presents
Popped into the store to look for a Christmas present. Grace was very helpful and explained about the offers that were currently on for certain products.
6. december 2024
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Besvarelse fra Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent customer service from Adam in…
Excellent customer service from Adam in the Aintree Liverpool store.
Very helpful and polite
3. december 2024
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Besvarelse fra Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Extremely helpful & Fantastic service
Extremely helpful & Fantastic service.
By both ladies (Vicky & Emily) 💯
30. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Jack sorted me out
Jack sorted me out, good customer service from all staff good selection of products
28. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Black Friday bargains
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually sceptical about Black Friday deals, however I knew the price of both purchases had been genuinely reduced. Even better, we got Blue Light discount as well.
26. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Odd Boots
I bought a pair of walking boots and a pair of walking shoes. When I got home I realised the boots had odd coloured cuffs. I returned the following day, so we could get a matching pair. It was swiftly rectified and a partial refund for the trouble. Happy with the customer service given by Martin
24. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent help from staff member who…
Excellent help from staff member who was also very polite
25. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good to pop in and get a bargain
I went into Aintree Blacks today to buy a couple of men's fleeces. I was pleasantly surprised with the offers available in the store. I got to purchase 2 fleeces at a bargain for myself which I couldn't walk past.
Adam who served me was very helpful.
19. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Tonight I was served by Vicky who had…
Tonight I was served by Vicky who had excellent customer service and went out of her way to help with an exchange for me. Thanks again.
18. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Fantastic customer service from Vicki
Fantastic customer service from Vicki. I was buying a rucksack and she explains that the one that I had chosen was probably not robust enough for the job. She then looked to see whether I would be able to get a better deal.
15. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful staff
Went to Blacks in Aintree for a new Berghaus coat. Vicky was very helpful, price matched the coat to the online price, which was great and advised me of some half price cleaning and waterproofing products, which will come in handy in the future. Would happily recommend.
15. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good Staff
Good choice of equipment and all the staff very friendly & helpful, especially Grace, who put a jacket aside for me when the new delivery came in.
12. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky the sales assistant was very…
Vicky the sales assistant was very helpful, great customer service. I’ll be back!
12. november 2024
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Besvarelse fra Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Aintree store 10/10
Visited Blacks and I have to say the staff are always very helpful. On this occasion Vicky was super helpful especially with our son who has autism. Vicky was very helpful with looking for a coat and very patient with him which made the experience stress free for all of us. We are regular customers to the Aintree store and it is always 10/10 for us on service. Thank you
11. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great customer service from Vicky
Great customer service from Vicky.
Loads of stock and good advice given whilst there. Surprised at how competitive the price was, the jacket I bought was cheaper than I expected. Highly recommended.
11. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Staff available and very helpful.
Staff available and very helpful.
8. november 2024
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Besvarelse fra Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Girls were really helpful
Girls were really helpful, excellent service
7. november 2024
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Besvarelse fra Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Visited to try and buy some walking…
Visited to try and buy some walking boots. Grace was very helpful and knew to size up on the Brasher boots. Helpful and friendly staff in store when trying on and purchasing walking trousers.
3. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Vicky could not have been more helpful
Vicky could not have been more helpful. So nice. Thank you xx
3. november 2024
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
My visit to Aintree store was…
My visit to Aintree store was brilliant. Martin the assistant who served me, was very helpful suggesting another pair of shoes in addition to the one I was looking at. The other staff were also very polite and attentive..
2. november 2024
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Besvarelse fra Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.