Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Se mere
Virksomheden har svaret
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Se mere
Virksomheden har svaret
I was served today and yesterday by Matty. He was really helpful, informative with helping us choose items and a nice guy. The shop was clean, well presented and had a really nice selection of items.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Blacks - Aintree
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Storbritannien
- 01513 180615
4,8
Fremragende
715 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service by Vicky today
We were served by Vicky today, who could not do enough for us. We were choosing new walking boots, and she was very helpful. The other staff were great too.
We got some good bargains
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Amazing customer service
We went in to look for a tent and was instantly greated by Adam . He was very quick to help as we had mentioned about getting a tent and not knowing which one. He was able to give us lots of information about different tents and which one would be the best fit. He really made our experience quick and easy.
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Walking boots
Was after a pair of walking boots. Found some on the Black's website that suited. I phoned ahead and they were in stock. I saw saw Sean today. He was very helpful and attentive. Great price & experience
I will be back soon as the store was well stocked. Its nice to try items before buying, Black's Aintree make that very easy.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
AVOID! Appalling customer service
My daughter bought a four man tent which broke on first use. Returned to the Aintree, Liverpool store where the sales assistant explained that a broken tent pole did not constitute a faulty tent. Not only did he refuse to replace or refund but his manner was rude and condescending. Absolutely shocking from a company I previously regarded as reputable. I would avoid like the plague from now on.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Good service at great price
Good service at great price
Serve by Luis
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lovely Staff
Was served by Vicky instore today. What a lovely lady. Her knowledge and attention was faultless. Helped me pick the perfect walking boot, from several options, to assist me with my disability. Couldnt thank her enough
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Excellent customer service
Went in to buy some supplies for my son scouts camping trip.
Very helpful staff
Staff knowledgeable about what would be needed.
Callum helped me with footwear.
Grace advised what items would be needed.
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great friendly service
Great friendly service. Grace was happy to help and support us in our selections and great to meet a fellow Cub Leader.
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Sean was very helpful and fantastic…
Sean was very helpful and fantastic service excellent saff
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Staff very helpful especially a lady…
Staff very helpful especially a lady called Grace was excellent
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great experience
Martin was so lovely and approachable, very helpful in helping me exchange my rucksack today! Also helped us find suitable accessories, great asset to your company!
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Martin and Jack were great
Martin and Jack were great. Professional, helpful and friendly. Well done.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Vicky and Grace were very helpful.
Vicky and Grace were very helpful with a range of questions I had while shopping for a few different items. I was able to find exactly what I needed thanks to their excellent customer service.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Amazing Service from Grace
Grace was really helpful assisting me when an item wasn’t in stock. Went above and beyond to ensure I got what was needed.
23. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Sean and callum were very helpful
Sean on the counter and callum on boots and shoes were very friendly, helpful and professional.
Very happy with the service and equipment I bought.
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Sean was very attentive and helped…
Sean was very attentive and helped retrieve multiple pairs of shoes to try
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Blacks - Aintree
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Blacks Customer Care Team
The staff could not have been more…
The staff could not have been more helpful. I had to return my Berghaus walking boots due to them letting in water. Without hesitation they were replaced. Fantastic customer service.
15. februar 2025
Uopfordret anmeldelse
Great service and help from Callum and…
Great service and help from Callum and Sean with a return item
Thanks gents
5. februar 2025
Uopfordret anmeldelse
Bought a Colombia fleece for work not…
Bought a Colombia fleece for work not too long ago great service, Luis really helped me out.
9. januar 2025
Uopfordret anmeldelse
Luis
Luis
He helped me with a big smile on his face, great customer service.
4. februar 2025
Uopfordret anmeldelse
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