Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Se mere
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Se, hvad kunderne siger
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Se mere
Virksomheden har svaret
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Se mere
Virksomheden har svaret
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.
Kontaktoplysninger
132 Bruntsfield Place, EH10 4ER, Edinburgh, Storbritannien
- 01312242889
- jasmyn@biscuit.clothing
- www.biscuit.clothing
4,7
Fremragende
2 t anmeldelser
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Poor customer service
The order came on time but 8 days after returning I have no refund. If orders are prompt then refunds should be too. The emphasis seems to be on selling at the expense of customer service if something does not fit. As the customer pays to return items, Biscuit should be more timely with refunds. I would not order from Biscuit again.
26. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for your feedback however we are disappointed that you have only awarded one star given the order was received promptly and our refunds procedure is clearly outlined online as well as on the order slip received within your parcel. All refunds once received, are checked by our small team before being processed through our system. As stated, this can take up to 10 working days. Once processed an automatic email will be sent to you via email. Your refund will be processed in line with this policy.
Staff training required
Biscuit have lovely things. But the staff, imo, are a bit snooty. They take interest in you only if you look like you might spend. I actually ended up buying a coat- but because I liked it rather than the effort of the staff. This was £250 sale. Maybe if they'd paid me some attention it would have been more!
It is a lovely shop though.
25. oktober 2023
Brilliant Service
25. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for your excellent feedback - we really appreciate you taking the time to leave us a review.
Helpful support to arrange in-store…
Helpful support to arrange in-store collection. Very pleased with purchase.
17. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for your review and we will try our best to provide convenience in every purchase!
Always a pleasure and always a delight
Always a pleasure and always a delight! I shop at both outlets and I find that the service, selection and price range are second to none in Edinburgh! I was at Thistle Street today and was assisted by Marie who is great at giving the best and most honest advice on what looks good and what does not on me. I left a very happy customer with my purchase as always, knowing that I bought a great item of clothing.
26. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Biscuit Clothing
Thank you for your review and we are glad to know you had a good time with Marie!
Biscuit team always offer helpful…
Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappointed yet and I discovered them a couple of years ago. Only wish I lived near enough to visit!
9. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you so much for this brilliant review and our online team will always be here to give you advice you need and hope we can see you in our shop one day!
Great service & very helpful
Great service & very helpful. Also the bag was packaged so nice I didn’t have to wrap it up for a gift.
15. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for your review, we are happy to know you love our packing!
Besvarelse fra Biscuit Clothing
Thank you for your review - cord trouser is always a good choice!
Efficient and quality of goods
14. oktober 2023
Besvarelse fra Biscuit Clothing
Thanks you so much and hope you can enjoy it.
Very good service as always.
1. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for your review and see you next time!
Lovely Skirt.
So pleased with my purchase. Arrived quickly! Lovely material with some wool in the skirt so can ware summer or winter!
29. september 2023
Besvarelse fra Biscuit Clothing
Thank you for your love to our skirt!
I love Biscuit's wonderful clothes!
I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, unique brands, I love to support independent shops. The customer service team here are also really brilliant.
7. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you for taking time to give us 5 star review and we do want to provide customers some unique and high-quality goods, feeling happy to know you really love them.
Beautifully curated collection
Lovely selection of clothes. Super fast delivery. Thank you. Will be ordering more!
3. oktober 2023
Besvarelse fra Biscuit Clothing
Thank you so much and hope you will be back soon!
Besvarelse fra Biscuit Clothing
Thanks for your 5 star review and your love to us!
stained order
stained order, sent an email to them to arrange and inform regarding my return, no answer at all
23. september 2023
Besvarelse fra Biscuit Clothing
Hi there, we do apologise for the mark on your item. As stated in our email correspondence we have spoken to the wider team regarding checking all items before they are posted out and can only apologise that this wasn't done. We have refunded the order in full as well as your return postage cost. Best Regards, Biscuit x
Poor customer care
Terrible customer care even if a loyal customer. Disappointing. Recent quality issues too.
I phoned and left a voicemail and emailed. Never had replies to either.
22. september 2023
Besvarelse fra Biscuit Clothing
Hi Kirsten, many thanks for taking the time to leave a review. It goes without saying that we are very disheartened and disappointed to receive a 1 star review - particularly as we aren't aware of any issues relating to your orders or contact with us. We would love it if you could contact us directly at our usual contact email - shop@biscuit.clothing in order to rectify this. We have sent you emails and subsequently left you a voicemail as we have not heard back from you. From time to time we do have customers report email going into their Junk Folder so would urge you to check there. Many thanks, Biscuit x
Gorgeous clothes delivered quickly
Gorgeous clothes delivered quickly with a personal touch :)
22. september 2023
Besvarelse fra Biscuit Clothing
We are so pleased to know you are enjoying!
Bought a couple of t shirts from the…
Bought a couple of t shirts from the Red Cross sale what a great thing to do to raise some money for a good cause. Great service arrived in a couple of days very reliable service and lovely clothes very happy.
28. september 2023
Besvarelse fra Biscuit Clothing
We really appreciate you taking the time to leave us a review and thank you so much for your support to our public event.
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