Birminghamairport Anmeldelser 

What a shitty greeting. You arrive to collect your luggage , traveling with a family you need a trolly.
You have to pay £2 to get a trolly from a stupid machine that you need a degree to understand.
Them when you do get it out it’s only fit for Barbie (I have travelled the world these are the smallest trolleys I have found).
Then when you do get to the bus or taxi rank , NO REFUND , no trolly park.

Did I mention. The space these trolly ranks take up and there is no seating . Wife and kids one in the morning knackered , me pissed off !!
Welcome to Birmingham

Would have been a good experience but when arriving to pick up my daughter and grandson, we were 5 min too early for the 10 min pick up point so we looked for another area to park. We went through to one on the multistorey car parks to find no spots so we left. I was charged £10.50 for a 4 min search. Disgusting. Staff were rude when we contacted them. They wanted us to park, pay another parking fee and go to customer services. Will be using another airport from now on.

Swissport let the whole operation down with their haphazard, poorly managed and lethargic attitude. At every point of involvement they failed to achieve anything like acceptable service. 40 min delay to apply exit steps for on time scheduled flight, further 45 mins delay for baggage to be offloaded.
Jet 2 staff in baggage collection oblivious to baggage delay required prompting to investigate only to find all luggage left piled outside but not put on the carousel to allow collection.
All in all, a frustratingly disjointed service delivery which overshadows improvements in areas such as passport control.

What a terrible airport Birmingham is. Why do we allow Swissport, (probably the worst performing company to run this airport) when HS2 should be seen as a golden opportunity for Birmingham in the future. Bag handling is just terrible with even the baggage conveyors going art the slowest speed I have ever witnessed. Over an hour wait after a 2 hour flight is just not acceptable and the government should consider forced sale to someone who can operate the airport in an efficient and proper commercial way before they run Birmingham down. The owners need to have a huge kick up the backside - they are incompetent!

Staff here have serious attitude problem. As my wife dared to accidentally place her boarding card on the wrong scanner (only 2 working) she was told by a 16yr old looking power trip with no manners to " dont do that its closed for a reason". When pulled up for his abrasive attitude all he could snivel was " thats your opinion, thats your opinion" - yes mate, and our opinion is your in the wrong job, get some Customer Service training and help rather than stand about moaning and critisising. Anyone in Management doing anything? Like managing?. Did this lot fail the McDonalds interview? Toilets are disgusting, worse than some on the M5 services. Get a grip BHX.....

Had to wait over 15 minutes for the buses to arrive to pick us up from the plane - absolutely useless service 😡

Used premium drop off at Birmingham airport. The premium drop off is located opposite the terminal so easier to use but flight I was meeting was delayed. The flight landed at 1 a.m. Cost of parking for 1 hour 20 minutes was £71, a complete and utter rip off. Scandalous. Airports abroad charge nothing to drop off. Typical example of rip off Britain.

Terrible organisation, massive queues, staff unaware of what's going on around them. I travel for work 3 or 4 times a month, this was my first time here and I'd rather drive then have to use this airport again.

Birmingham airport should be ashamed of their car park operators. I dropped my son off , it was physically impossible to get out of the car park in the 10 minutes allowed as the quick exit was coned off & the car park was at a stand still , of course I got a fine.
On picking him up he got slightly delayed making us 24 seconds late getting out & yes another fine. I appealed the first one as it was impossible to drive through in 10 minutes but it was declined. Absolute con squeezing every penny out of people. From now on Birmingham will be my last choice when choosing flights.

Had to wai for 2 hours before I could check in. There where no people to help me.

Birmingham Airport’s NCP parking system is a source of widespread frustration. Exploitive parking fees are unacceptable. Signage is poor, making it difficult to locate car parks. The booking system is unreliable, confusing and antiquated. Automatic Number Plate Recognition (ANPR) systems fail to recognize vehicles, causing delays at exits. Overall, the NCP parking experience is costly, poorly managed, and stressful.

Is it not just about that airlines. The airport itself is totally mismanaged. No proper directions the security is unbelievably long no customer service Representatives no airport staff pathetic pathetic absolutely ridiculous airport
Absolutely slowest most inefficient check in
The check dies not even allow baggage drop earlier than 2 hr:30 minutes. Shameful
T they are calling people at the last minute for the boarding and people who are waiting in the line had to go in urgency for backdrop this could have been avoided I was at the airport a little early and I could have been allowed to drop my bag

I have flown more than 50 different airlines. I have never come across in airline that would not allow baggage drop for those who online check four hours in advance.

Pathetic ridiculous... Shameful... To add to the top of almost not all but some of the customer service representatives are too late miserable

This airport is absolutely shocking for children or adults with autism. They have sunflower lounge which is a box room with two useless sofas and it’s next to a gate. It’s open and not even enclosed so it’s useless as you can still very noisy. If you go to an airport lounge the food is all spicy and not child friendly and they cost an arm and a leg for food you don’t like. So you are stuck with all the noise like Wetherspoons and BK etc etc and the noise is horrendous. It’s shocking that the tiny sunflower lounge that fits 4 people is just as noisy as everywhere else. This airport does not cater for special needs or neuro diverse people. It’s an unpleasant experience. The airport is also in need of a renovation. The heaters along the windows are all broken with very very sharp edges from the fins. Health and safety issue at its best.

Unbelievable queue to get through security starting downstairs and across whole airport trying to get on elevators. It's a complete cluster, why CAA (or whatever governing body) don't audit this. A 1970 regional airport way beyond capacity. This is a third world airport.

The wait time at security is very long ! Two scanning machines , only one working , why no staff at peak time . Management are you aware … avoid security zone A . No fast track and a snail like progress .

Been to many so called 3rd world airports and they all beat Birmingham hands down .

Such a shame

Used the gents loo in the departure lounge. Neither of the hand dryers worked. I reported to the attendant who told me they were reported TWO WEEKS ago.

Incredibly low-end service--and I am VERY frequent "world" traveler, so that's saying something. The airport itself seems in the midst of construction...but: 0) employees are unhelpful--I asked one where I could check in & he said he didn't know & pointed me to a monitor that didn't list the flight (ultimately, a random kind stranger helped me); 2) you cannot check a bag if you arrive >2 hours early (even if you have a broken arm, which I did);2) lines for baggage check in are SUPER long for some airlines (thankfully, not mine, so not "1-star"; 2) you can reserve a lounge in advance (Aspire) but it has sketchy food & NO toilets inside the lounge(!); 3) my flight is late--hope it actually leaves tonight after the bad karma of this review!

The parking to pick up my son and his family has cost me £91 for an hour and a half. This is absolutely disgusting and totally unacceptable. How can they justify this.

It's totally not okay to charge these prices when all you are doing is collecting family. This needs to go parliament regarding airport parking especially when only collecting family. Absolutely disgusting. Birmingham Airport should be ashamed of themselves

Such a poor airport. I used a terminal to check in my bag, but then still had to queue to drop it off and collect a boarding pass. I then spent 15 minutes in the wrong queue because it was impossible to see where on queue started and another ended. Then a member of staff took my passport while I was in the queue and spent 10 minutes wandering round with mine and other passengers passports in her hand. After finally getting my boarding pass and dropping my bag off, I then had to join a seemingly endless queue for security.

I mainly fly from Heathrow and Gatwick, but have also used Manchester, Stanstead, Luton and East Midlands Airports and often fly to various countries in East Africa and elsewhere. Birmingham is the WORST and most disorganised airport i have ever encountered EVER. Avoid it like the plague.

Me and the family booked a flight out on 2024 and it was honestly the worse airport we have ever used, charged drop off, queue a mile long.

Staff didn't really care, terminal was dirty and the only half smile was from a uniformed cop.

Once inside departures it was very crowde.