BioGrad Education Anmeldelser 

0 stars.. Biograd haven't delivered our day 2 tests and don't answer the phone and haven't replied to our emails. Ordered before we went away. Got an email saying it had been sent with DPD. Cool. Went away and when we came back there had been no day 2 tests delivered (people and kids in house whilst we were away). Going into Day 2 tomorrow with no tests delivered, can't get through to them. No reply by email.
I clicked the DPD tracking link today and the DPD website says they haven't received the parcel yet!!! Biograd confirmed it was sent a week ago? WTAF. What do we do exactly?!?!

Not Legit

My family and I paid for, completed and posted Day 2 tests 7 days ago and have yet to receive any results back. We truly think it is a scam.

The worst experience I had. Very poor customer service. The calls are not responded at all. They mailed that kit is dispatched, but the courier service has bit received any. I am really stresses because of their service. They didn't even reply to my mails. Very bad indeed.

no star if I can. I haven't receive my result, at first they said not to worry, then ended up not replying to me., Don't trust this clinic

Everything was good just one complaint, I ordered our tests on the Tuesday 10th and clearly put that we were flying home on the Sunday 15th to take our day 2 tests on Tuesday 17th, somebody very efficiently despatched them on the 10th and they were delivered on the 11th so they sat in our porch telling the world we were away.
Surely they should have been sent to coincide with our return.

Customer service is excellent.
Little problem with the name on the certificate so I phoned up and spoke to John and then Johnny. Within 30 mins, a new certificate had been issued.
I would defy recommend using Biograd.

ordered and paid £200 +vat test on 03 /6 for return from Greece 19/06 nothing sent rang and and recieved 2test boxes 1 box incomplete sent mine mwifes arrived2 days later with 8 day boxes now sending 8day alltest nowa t do not comply with Gov rules told we will recieve a refund we wait in hope

I was booked on a residential course for this summer which was understandably cancelled. I was also promised a refund of my deposit due to my bursary application being approved. However, we are now nearly six months down the line and I’ve still not received any refund despite numerous emails to literally every email I knew including the customer service one which I’ve just emailed again now, and calls. I understand covid has made things difficult but cmon? I expected better

We booked Biograd Course for my son. Unfortunately, the course is cancelled and they offerd refund. It is almost one month, BUT NO REFUND AT ALL.

Whenever we send e-mail phone..... they say '2 weeks'. WHICH 2 WEEKS????

They may run very good course, BUT DO NOT BOOK ANY COURSES WITH THEM UNTIL COVID SITUATION IS CLEAR AS YOU LOOSE YOUR MONEY ! BE AWARE !!!

I had the best experience with BioGrad and my test to release (Day 5) results. Suvash was so accommodating and got my results back to me super fast.

Amazing customer service and a great all round experience.

Thank you, Sophia

BioGrad Liverpool. Wykonaliśmy testy PCR "fit to fly" z wynikiem w 6h. Polecam. Wszystko było ok. Polecam

DO NEVER ORDER A TEST FROM BIOGRAD! 2 days ago I have called their customer service, and they informed me that if I would order my test to release test before 3 pm, they would deliver it by the same day. We are now 2 days later and I’ve still not received my test to release. As I am approaching to day 8 I don’t need their test anymore. And I do require a refund!! What a bad service!!!!

Day 2 test taken and posted on Sunday 13th still no results on day 6 17th, tried to phone twice no answer just ringing and ringing!!!

Ordered day 2 and day 8 test amber package 2 days ago, still not arrived and charge £17/18 postage for this service.
Being chased by track and trace for test results.
Have emailed Biograd to find out where the test is, no reply.
Have called no answer.

Previous on sites test was very good, but remote orders seems to be the problem.

Had a pleasant experience when buying the package of Day 2&8 tests. Received the booking reference number within minutes of purchase. The tests were also delivered in time to complete the day 2 test. The result of the day 2 test arrived in 72h and the result of the day 8 test arrived on the final day of quarantining. Thank you.

I purchases a Test to Release test with BioGrad through Expert Covid testing UK. No BioGrad reference number was provided, but a link to a Test and Release Questionnaire was provided, where I provided all sorts of information.

Today is Day 8, and I was expecting my Day 5 Results today, though instead I received an email from BioGrad this morning claiming that they are missing my public health data, and therefore my results cannot be given to me. I have now received 2 links to 2 questionnaires which I am asked to fill (These links were only provided to me this morning). Both questionnaires ask for my unique BioGrad reference number, which I do not have as it was never given to me. Needless to say, I have been calling but got no response from them.

I have no idea when I will get my results back.

EDIT: I have sent them an email - hopefully this gets resolved rather quickly, as I need to get out today (and that's why I have decided to spend an additional 65GBP to be able to do just that).

I ordered a day 2&8 test in May in order to be able to come back in the UK, the reference number in order to travel never arrived I emailed them with no success, so I had to use another provider and pay for another day 2&8 test.
Then the biograd test day 2 arrived without me ever receiving the reference.At this point I managed to have someone called Rachel who told me to send back the test to them since it was still seal and that she will issue me a refund, it's been more than 2 weeks now that they received it.
Now we are the 16th of June and I still don't have my refund and when I email that Rachel she doesn't reply anymore.
My advice to anyone who wants to use biograde is simple STAY AWAY FROM THEM.
And I will take them to the Ombudsman, time are hard that money can go a long way for someone like me.

Sophie.

I had a very nice experience. I did the fit to fly test and I got the results on next day.
Thank you very much.

Today is (Day 15) since my parents in law arrived in the UK and we still haven't received the results from Day 2, 5 and 8. Money spent: 300 quid. Postal test arrived promptly – the front end part of the supply chain works fine, I am happy to admit – but one can only surmise that the testing capability and system (for postal submissions) is in complete disarray. I had 3-4 exchanges via phone with no real resolution. I fully appreciate it's difficult to run a flawless operation on the backfoot but that shouldn't be an excuse, so a refund should be non-negotiable. Will update here with developments.

I returned from Portugal and as instructed to in order to complete the Government’s Passenger Locator form I needed to purchase three tests I used Biograd and paid £165. Despite having copious amounts of tests at home the govt form couldn’t be completed without committing to purchase a test.
The tests were waiting for me on my return all three test were completed on day two (as required) and returned on Sunday 6th June. I am still yet to receive the results of two out of the three tests and the third were only received on 11th June.
I have emailed three times I have also requested a refund no response.
I am now taking advice from trading standards.
I cannot advise strongly enough for others not to use this service.