Vi er meget tilfredse med kvaliteten af maden hos Bhindia. Alt smager frisk og autentisk, og som store fans af indisk mad er vi ekstra glade for at have fundet et sted, der leverer på så højt niveau.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
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Deres "double deal" er virkelig dejlig og vi har haft meget glæde af smagen. Jeg ville kun ønske at der var en smule mere kød i, men ellers perfekt og hurtig afhentning.
Virksomheden har svaret
Vi havde en rigtig god oplevelse på restauranten. Maden var frisklavet, fuld af smag især deres butter chicken som smagte virkelig godt. Betjeningen var venlig og imødekommende, og personalet tog sig... Se mere
Virksomheden har svaret
Den bedste Tikka Masala jeg har smagt i lang, lang tid - skøn sovs, perfekt afbalanceret, velduftende og med en perfekt konsistens - jeg valgte lammekød og kødet var super -mørt, saftigt, tender - sm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Indisk takeaway
- Indisk karry-restaurant
- Indisk restaurant
- Nordøstindisk restaurant
- Vegansk restaurant
- Vegetarrestaurant
Skrevet af virksomheden
Bindia er en lokal kæde af Indiske Take Away & Dine-Ins i København siden 2003. Amer Sulman er grundlæggeren af og hovedkokken for Bindia. Hos Bindia laver vi certificeret økologisk og sund indisk mad (30-60%) - også vegansk - uden tilsætningsstoffer og konserveringsmidler. Vi bruger ikke forarbejdet mad eller frituresteger og vi tilsætter ikke hverken animalsk fedt eller farvestoffer. Vi har haft Det Økologiske Spisemærke siden 2015, hvor vi som de første i Skandinavien inden for det indiske køkken satte fokus på økologien. Og vi har en klar målsætning om forsat at blive endnu grønnere. Vores mad er inspireret af Ayurvediske opskrifter og Bindia tilbyder formentlig de største portionstørrelser af retter blandt al indisk take away. I Ayurveda fungerer mad nemlig som forebyggende medicin og som den primære drivkraft bag at holde din krop sund og dit immunforsvar stærkt. Bindia betragtes som et af de bedste indiske take-away og dine-in steder – så meget at vi nu har åbnet hele 6 steder i København. Vi har nærmest intet madspild – faktisk har vi så lidt at bevægelsen mod madspild, Too Good To Go fandt det unødvendigt at inkludere os på deres app og platform, selvom vi allerede havde underskrevet en kontrakt om samarbejde. De gode, gammeldags metoder i det indiske køkken giver nemlig maden en naturlig og bæredygtig holdbarhed. Desuden har vi alle vores madvarer på køl, og den endelige ret laves først, når du bestiller den - og vi bruger aldrig mere, end det du får. Alt fra vores bæreposer, menukort og take-away-skåle er fremstillet af 100% genanvendt, ubleget papir. Både vores poser og menukort kan sorteres som papir - men vi anbefaler at man genanvender posen så meget som muligt først. For at skålene skal kunne tåle den varme, flydende mad, er en tynd plast-coating på indersiden nødvendig. Derfor skal skåle og tilhørende låg sorteres som almindeligt husholdningsaffald. Vi støtter organisationen Plastic Change, fordi vi også vil være med til at gøre en aktiv forskel for miljøet. Al vores strøm kommer fra vedvarende energikilder certificeret af vores el-leverandør Natur Energi.
Kontaktoplysninger
Fjeldhammervej 15, 2610, Rødovre, Danmark
- 78773399
- bindia@bindia.dk
- www.bindia.dk
4,3
Fremragende
553 anmeldelser
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Virkelig dejlig velsmagende mad
Virkelig dejlig velsmagende mad, kan helt sikkert anbefales her på Lyngby hovedgade 🙏🏽🎼🏆
24. januar 2025
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Besvarelse fra Bindia
Dear Henrik,
We are extremely proud that you gave us your precious time and rewarded us with your 5-star review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Smagsløst mad
Fik den værste biryani, det var ikke indisk, det var ikke frisk og det var ikke varmt… kommer ikke igen
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Sabina,
You placed your order with us on 08.01.2025 and reviewed us on Google afterwards. We replied to that review within two days. Now, over 2 weeks later, you have written a similar review here + on our Facebook page. You are of course free to share your experience where-ever you like, but for one take away dish (out of two ordered) that you did not like (there was nothing wrong with it - you just didn't like it), it sure seems like a lot of effort to get your point out there.
Since we are talking about the same experience from 08.01.2025, all I can do is give you the same answer as I originally did on Google:
First of all, I'm very sorry to hear that you did not like our Biryani!
As a restaurant in Denmark, we are under strict supervision and inspection from Fødevarestyrelsen, so I can guarantee you that you won't receive a product from us that is old. With the level of control and documentation, all such risks have been eliminated.
We can only guarantee the temperature of the food until it leaves the shop. At the moment, when temperatures are around 0-5 degrees and the wind is blowing, the food gets chilled super fast when you're outside. Obviously, I can't say for sure what happened in your case, but if you should ever end up in a similar situation again, you can always reheat our food according to our reheating instructions (that was also sent as part of your order confirmation).
I understand that none of these factors changes the way you felt about the Biryani, and once again, I am very sorry that we did not meet your expectations!
After reading your other Google reviews, it's clear that you have very high standards when it comes to Indian food, and I respect that. We are always striving to improve, so please let me know which other Indian take away / restaurant that has a better Biryani. I would to look further into what we could improve in our recipe.
I also noticed that you are a frequent customer at Bindia, and we are genuinely grateful to you for that 🙏
Gamle og tørre naanbrød
Vi fik takeaway fra Bindia på Søborghovedgade. Hovedretten smagte godt, men naanbrødene havde en så tør og hård skorpe, at de umuligt kan have været friske. Meget skuffende
17. januar 2025
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Besvarelse fra Bindia
Dear Nina,
I admit there can be fluctuation in the quality of our nan breads once a while.
Having smaller kitchens we can not room a full-fledged tandoor, therefore, half-baked nans are received from our production kitchen which we bake at the shops.
Gift card:
To express my apology for the poor quality of the nan breads, I have issued a gift card worth 76 kr. (equivalent to what you paid for the 2 x Garlic Nan) - this has been sent to you in an email.
I'm glad you liked the main dishes, and I hope to see you again at bindia.dk
Købte den alt for dyre butterchicken…
Købte den alt for dyre butterchicken som take-away. Jeg kommer hjem med maden, sætter mig til rette, og allerede ved første bid bemærker jeg at kyllingen var hård. Næste bid var kyllingen både hård og havde dårlig bismag af fordærvet kød. Jeg blev MEGET irriteret og gik tilbage til restauranten, der i øvrigt de sidste fem gange jeg har været der har udmærket sig ved at være gabende tom, selv i prime time. De konfererer frem og tilbage, og bliver enige om, at jeg havde spist halvdelen af retten, og at kyllingen ikke fejlede noget.De havde prøvesmagt den. Det havde jeg ikke. Jeg havde som sagt spist halvandet stykke kylling, men det er klart, at når man i forvejen er fedtet med portionerne, så er det nemmere at anklage kunden for at have spist det meste. Jeg sidder i den mennesketomme restaurant i ca 10 minutter uden at høre noget yderligere, og spørger så, om hvad de har tænkt sig. Jeg bliver tilbudt en anden ret, og tager lamb spinach. Fik Forklaret, at maden kommer forberedt udefra, og jeg har da også gennem tiden bemærket en varevogn komme og levere gennemsigtige bøtter med sovse og så videre. Kort fortalt: Bindia er bare ikke nogen god indisk restaurant, så nu bliver der ikke handlet her længere.
29. december 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Thomas,
First and foremost, I want to express how sad it makes me to read this kind of feedback from a valued and regular customer like you. I sincerely regret that we didn’t meet your expectations this time!
When you returned with your Butter Chicken, my colleagues informed me over the phone immediately. I instructed them to take the dish back, check the chicken (which they confirmed was fresh and not spoiled), and prepare a new Butter Chicken for you as quickly as possible.
Later, when you requested a Lamb Spinach instead, my colleagues contacted me again, and I instructed them to accommodate your request. I also asked them to inform you that the chicken was fresh and not spoiled—just to provide clarity since it didn’t meet your expectations. Afterall, there is a significant difference between the chicken being too hard (perhaps due to overcooking etc.) and the food being spoiled (which could potentially cause a health hazard).
I wish I could have spoken with you directly, but I couldn’t because I was working alone that day, taking phone orders for all of our 6 shops. Every individual, indeed, has a unique way of expressing and communicating, and I am truly sorry if the way my colleagues handled the situation made you feel disbelieved. That was certainly not our intention!
Empty restaurant?:
None of our 6 shops are restaurants. We are a takeaway concept, and 95% of our orders are takeaway (pickup or delivery). We do offer our customers to sit and eat at the shop (this is what we call "dine-in"), but we're definitely not a restaurant. However, our shop at Trianglen used to be a restaurant (until 2020), hence we still have the tables and chairs. So I understand how this could have confused you.
Food from outside?:
Since 2009 we have had our own central production kitchen, where we produce all the individual parts of the food which we use at the shops to assemble your meal. Indian food takes many hours to prepare when done in the traditional style like we do, and we do this centralised in our production kitchen to keep control of the quality etc.
You can find the latest smiley reports from Fødevarestyrelsen for our production kitchen here: https://findsmiley.dk/Sider/Search.aspx?k=bindia%203
On 28/12 (when this episode happened), we sold more than 250 dishes with chicken from the same batch as was used in your meal, and we have had no other complaints regarding their quality or freshness. That said, I fully acknowledge your negative experience and apologize for it - you might have been unlucky and got a few pieces of overcooked/burnt chicken. This should definitely not happen, and it is a legitimate issue.
>>Gift Card<<
You've been a very regular customer, and I sincerely wish to bring you back. Therefore, your two meals are on us; I have already sent a gift card to your phone number via sms. I really hope you'll give us another chance!
I also hope that my honest explanation has been of some comfort. If I have not made it crystal clear already, please accept my sincerest apologies for your poor experience.
Under al kritik
Vores første gang med Take away fra Bindia Søborg- har tidligere spist på Østerbro, hvilket var fint. Det her var under al kritik! Risene var tydeligt genopvarmede - måske mikroovn. Selve kødretten var ok, men en ret lille portion ift. prisen, og voldsomt stærk i betragtning af at vi valgte den mildeste af tre mulige styrker.
Værst var dog nanbrødene ! Aldrig har jeg fået noget så elendigt fra et indisk sted! De var knas tørre, seje og smagte for øvrigt slet ikke af hvidløg som vi havde bestilt. Intet af det brød vi havde bestilt ( 2 x 2 brød) var værd at spise overhovedet- det røg i skraldespanden! Det virkede som mikroovnopvarmning, men min mand så at de blev taget ud af et slags varmeskab - der må de nødvendigvis have ligget i virkelig mange timer - eller fra dagen før! Øv!! Der kommer vi ikke igen
30. december 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Henriette,
I am very sorry to hear about your poor experience! Please allow me to respond on you points:
Rice reheated:
Our shop opens at 4:00 PM, and we cook the rice daily, just before opening. Customers who arrive within the first two hours do not require their rice to be reheated. However, for customers who arrive after that, we do microwave the rice slightly to make sure they are warm. At the end of the day, we throw away any unsold rice. We sell around 500 meals per day, and very rarely do I get negative feedback on the rice, but something could of course have gone wrong in your particular order, i.e. overheating the rice in the microwave. After your feedback, I have gone through our reheating procedures with my staff at the shop.
Portion size:
I'm sorry if the portions felt smaller during your recent visit. I want to assure you that our portion sizes (for all our shops) for curries and rice have consistently been 400g and 300g, respectively. The portion sizes are written clearly in our menu.
According to my personal appetite, a 700g meal is a little more than what I can handle. But after your feedback I found this article, which says that an average meal for an adult is 600-800g (source: https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)
You mentioned in your feedback that your husband picked up the food, so I'm assuming that you were 2 people sharing the food. However, I can see from your order details that you only bought 1 curry. Our dishes are meant for 1 adult, not 2. I think it's safe to say that that's pretty normal for take away food, if not mentioned otherwise(i.e. a "sharing menu" or similar).
Spicy curry:
I would like to apologize if the Jeera Masala Chicken curry did not meet your expectations in terms of spiciness.
Our menu is categorised in three spiciness levels:
a. Spicy dishes are marked with either 1 or 2 chili icons.The Jeera Masala curry that you ordered is marked with 1 chili icon, so it is supposed to be spicy.
b. Dishes without the chilli icon are normal/mild.
This represents the default/base spiciness of a certain dish.
You mentioned in your feedback that you selected the mildest of 3 options. You are referring to the optional extra spiciness that can be added for any dish, regardless of the default spiciness. That's why the options are called Standard/Hot/X-hot. So "Standard" simply means that we do not add any extra spiciness to the dish - not that we make the dish milder. If you have a suggestion on how to improve the communication in this regard,please let me know.
Garlic Nan issues:
You mentioned that the nan breads was dry and without garlic taste.The strength of the garlic can vary depending on the source. We try to keep the garlic amount in the middle to keep the majority of our customers happy. I also receive feedback from customers who thinks we have too much garlic on the Garlic Nan.
For a takeaway shop like ours, which gets very busy between 17:30 to 20:00, it is logistically impossible to bake the nan-bread simultaneously.
So, the nan bread is baked beforehand (when we are not busy).Then we keep it inside bags and in a thermobox, to keep the bread warm until handed over to you.So it is correct what you said about taking the nan breads out of a heating container. I totally agree that this is not an ideal solution as it compromises the quality. Nan bread is basically like a pizza, and best if eaten right out of the tandoor(oven) and not after being packed(no matter for how long).
Gift Card:
As our token of apology for your poor experience, a gift card of your full order amount has already been sent via email. This is because I am 100% sure that the experience was a one-off, and that if you give us a second chance, you would not be dissapointed.We are still the same people behind the brand as when you used to buy from us at the Østerbro location and happy guests are our bread and butter, as we live off our returning customers.
Hope to see you again at bindia.dk
Super oplevelse!
Mit team på 12 personer havde brug for en anden madoplevelse. Vi bestilte Butter chicken og Dhal (vegetar) til levering på en privat adresse. Super venlig og imødekommende dialog, virkelig god kvalitet af mad og leveret inden for 5 min. for aftalt tid. "What's not to like!"
11. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Ove,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Virkelig lækker mad
Virkelig lækker mad, kvaliteten kunne smages. Endelig et sted som kender til god kundeservice. Jeg kommer igen 😊
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Saba,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Jeg havde en fantastisk oplevelse hos…
Jeg havde en fantastisk oplevelse hos Bindia, hvor jeg bestilte indisk mad til take away. Kundeservice helt i top – personalet var utroligt venlige og hjælpsomme, og de sørgede for, at min bestilling blev behandlet hurtigt og effektivt. Maden var simpelthen lækker! Smagene var fyldige og autentiske, og portionerne var generøse. Jeg prøvede deres Butter Chicken og chicken spinat som begge smagte sindssygt godt. Jeg blev også positivt overrasket over deres naanbrød, som var blødt og lækkert. Jeg satte virkelig pris på den opmærksomhed på detaljerne, som Bindia viste, fra leveringstiden til den flotte emballage. Det er sjældent, at man får så god en oplevelse med take away herhjemme, især pakistansk/indisk mad. Jeg vil uden tvivl bestille igen og kan varmt anbefale Bindia til alle, der er på udkig efter autentisk og
velsmagende indisk mad med fremragende kundeservice. 5 stjerner herfra👍🏻
8. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Nimo,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Kære brugere af Trustpilot.
Kære brugere af Trustpilot.
I går var jeg igen forbi Bindia for at hente mad. Jeg har regelmæssigt i mange år været en rigtig tilfreds kunde og har hentet mad på flere af deres spisesteder. Og det er jeg stadig.
Men i går var det anderledes. Den venlige mand som altid står og betjener mig på Trianglen, spurgte, om jeg ville lave en anmeldelse på Trustpilot. Jeg var lidt tilbageholdende fordi jeg normalt afstår fra at deltage i internet-bashing fora overhovedet. Men jeg kunne se at det betød noget for ham.
Så den her anmeldelse handler ikke kun om den meget gode oplevelse, jeg altid har af Bindia. Det handler hovedsageligt om alle dem der får afløb for deres dårlige humør og lader det gå ud over danske spisesteder m.m.
Jeg anmelder her dig der synes at det er din ret at bashe alt og alle på nettet. Fordi jeg tror simpelthen ikke på, at du har fået så dårlig behandling hos Bindia eller andre steder, at du skal sidde på din flade og give dem 1 eller 2 stjerner. Til dig der gør det kan jeg oplyse dig om at det eneste du får ud at din surhed er at du ødelægger sites som Trustpilot. Der er ingen der i alvor kan tillægge din negativitet nogen værdi. Men gud hvor kan du gøre meget skade på hårdtarbejdende spisesteder som Bindia.
Så jeg giver Bindia 5 store stjerner og 0 stjerner til dig der spreder din surhed.
Jeg har minimum hentet mad hos Bindia 50 gange og hver eneste gang var mad klar til aftalte tidspunkt. Og selvfølgelig var den varm.
8. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Jorn,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Serverer altid det lækreste mad
Serverer altid det lækreste mad, laver af friske råvare og smager FANTASTISK
Kan derfor varmt anbefale dette spisested 👌🙏👌
6. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Mark,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Fremragende indisk mad og service
8. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Jens,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Utrolig lækker og god mad
Virkelig godt koncept. Har prøvet afdelingen i Søborg og Amager og det var en fornøjelse. Super service og total lækker mad. Er fast kunde på Nørrebro nu.
7. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Claus,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Kan ikke anbefales
Fik leveret Korma der ikke havde noget "nød" at all. Smagte af gulerodsmos med en sjat fløde i. Dertil alm ris selv om jeg havde bestilt pilaoo. Bestilte også 33 cl mynte, ingefær og lime drik. Turde ikke drikke den da der ingen etikette var på, ingen data overhovedet. Heller ingen dato. Må man overhovedet det?
Bestilte derfra fordi der på just eat stod det var indisk gourmet. Hvis man er pjattet med indisk, så kan dette sted ikke anbefales. Just saying.
Opdate: Den lange tekst som restauranten har valgt at svare med, lyder virkelig godt. Det jeg skrev om er resultatet af det køkkenet valgte at leverer. Det var ikke indisk. Overhovedet.
6. november 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Dorthe,
- No Nuts and lots of cream? -
Nuts have always been an integral part of our korma curry as we puree them into the curry. In the past, we use to add almonds to Korma curry as a topping as well. Since korma is a 'Children's Favorite', we started receiving multiple complains about the nuts being stuck in children's throats. We started to puree the nuts, maintaining their integral role in the dish.
The cream is a minor ingredient in our Korma, while the pureed nuts is responsible for creamy texture in the dish.
- You got Pilaoo Rice: -
Pilaoo rice is not a kind of rice but It’s a “method”, (tempering of cinnamon, cardamom, cloves, and other warm spices to create a flavorful bouillon. We then steamfry the rice with that bouillon and add saffron in it). We don’t serve any boiled rice but only basmati rice made as “Pilaoo”.
- No Label: -
Freshly prepared food doesn’t require any date labels (according to health authorities). Lemonade is prepared every second day. Due to Bindia’s size, we have a sticker inspection from the health authorities too. We have the Best “Smiley” from the Health authorities at Bindia Amager and other Bindias too, not to mention. Bindia is well known for its high quality and Our Quality Pledge is:
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food colouring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all Indians in Denmark.
-Indian or not? -
Thank you for liking our answer and updated response. I respect your opinion but Bindia is as Indian as anything can get.
A. The owner himself is from Punjab and has been in the food business for the last 33 years.
B. He has been featured and being consulted by major newspapers and different platforms, as an expert of Indian food. (DR1, TV2, Politiken, etc.)
C. All the Chefs & Kitchen staff have Indian heritage.
Korma is one of our most sold dishes. Indian cuisine is vast with hundreds of regional cuisines & versions. We prepare Korma the pure "Kashmiri" way as it is born originally.
Many eatries do have their recipes and we do respect them and as well as your choice. :)
Adm. Assistant
Tim Martins
Bindia Frederiksberg er virkelig blevet…
Bindia Frederiksberg er virkelig blevet min go-to for autentisk indisk mad. Maden smager altid fantastisk og er fyldt med smag og kvalitet. Personalet er utroligt imødekommende og gør altid det ekstra for at give en god oplevelse. Sidst jeg bestilte, havde de glemt en lille del af ordren, men inden jeg overhovedet nåede at opdage det, ringede de selv op og fik det hurtigt leveret. Sådan en service er sjælden at finde – kan varmt anbefales!
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Lav,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
“Jeg har efterhånden prøvet flere…
“Jeg har efterhånden prøvet flere retter herfra, og kvaliteten er altid i top. Deres krydderier og smagssammensætning rammer bare plet hver gang. Kan kun anbefale det, hvis du er til god indisk mad.”
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Karl,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Velsmagende mad, men dårligste restaurantoplevelse ever
Vi havde bestilt bord til 12, så vores besøg var ikke en overraskelse for restauranten.
Imidlertid var konceptet mere et cafeteria/take-away end en egtl. restaurant: Vi skulle først afkrydse bestillingssedler, derefter gå til disken med dem og betale. Herefter fik man en sms, når maden var færdig.
Resultatet var, at vi fik vores mad på helt forskellige tidspunkter. Altså - med op til en halv times forskel. Mindst 4 af os havde slet ikke fået noget mad, før vi efter næsten en time henvendte os ved disken igen. I mellemtiden havde vi kunnet se, hvordan der blev afhentet talrige take-away måltider.
Ved henvendelse til disken fik jeg at vide, at min mad godt nok var klar, men at der var problemer med betalingen, og at jeg derfor ikke havde fået nogen sms. Problemerne' fik jeg ikke besked om, på trods af, at jeg sad højst 10 meter fra disken. Jeg viste den søde ekspedient min konto, hvor hun kunne se, at beløbet var trukket præcist 48 minutter tidligere, og fik min mad udleveret.
Her kommer take-away konceptet ind igen: alt var anrettet i engangsservice: Ikke engang et ølglas kunne man få. Det er virkelig ude i hampen at skulle drikke sin 60kr's øl af et papkrus + betale ekstra priser for maden når man spiser i restauranten.
Tænker også, at det er greenwashing at reklamere med bronze-økomærket, når alt er engangsservice.
De to stjerner er for maden, der smagte dejligt.
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear,
First of all, thank you so much for taking the time to review us and for liking the food despite having concerns. It’s very sweet of you!
**Reservation?**
Yes, we informed your group member that we have enough space for the 12 guests, but we never take reservations.
**Takeaway?**
Yes, you’re right, Bindia is not a restaurant but a takeaway with the facility of Dine-in, and not a restaurant. The term "Restaurant" is neither mentioned on our website nor at any of Bindia's premises. :)
**Food ready on different times?**
Since it’s a takeaway & everyone places their orders individually, the food is also prepared individually. I do acknowledge it wasn’t great but learning from your feedback we’ll develop our system so group orders are served at the same time.
**Payment Glitch**
I sincerely apologize that your payment wasn’t marked by Verifone (Payment Gateway/Partner) in our POS. While all of your group members’ payments were marked correctly, unfortunately for some unknown network glitch at Verifone’s, only your payment wasn't marked. Consequently, your order was delayed & my colleague requested to pay again. As much as we’re sorry for the episode, we’re grateful for your kindness towards my colleague.
Nevertheless, our development team is already in communication with Verifone to have this issue resolved.
**Higher Dine-in prices?**
Despite the fact that Dine-in orders, create extra work for us (additional service, cleaning up & time etc.) than a regular takeaway order, we do not charge extra to dine-in customers & we do not serve in porcelain either.
I have checked from our side & can confirm that you were not charged 60kr but 45kr for the beer. A discount of 15kr is marked clearly on your order receipt.
**Greenwashing/Environmentally Friendly**
We’ve done proper calculations on environmental outcomes; Calculating the number of dine-in orders we get, disposing of our biodegradable-environmentally friendly packaging is more sensible than keeping the dishwashing machine on for many hours using electricity, water & chemicals.
By the way, being Organic has no direct relation with being Environmentally Friendly.
We are the greenest and the environment friendliest Indian when it comes to packaging, energy and food wastage.
>>Gift Card<<
Reading your review, it’s clear to me that you came with a restaurant service expectation. But in our email sent before your arrival, we had already informed you about us being takeaway with self-service dine-in.
Thank you once again for being happy with our food & being kind to my colleague, My customer service training doesn’t allow me to let you be unhappy with Bindia therefore please share your email at office@bindia.dk, so I can send a Gift card. :)
Prisniveau
Dejlig mad, men for dyrt i forhold til portionsstørrelse.
26. september 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Karina,
Thank you for liking the food, eventhough our prices didn't meet your expectations.
Indian kitchen is very labour intensive & there are no ready-mades available unlike other big cuisines. That makes us prepare from top to tow & being organic, we truly put our sweat and blood in procuring the high standard raw material.
Therefore, I respectfully disagree that we are expensive. A Chicken meal (400gm Curry + 300gm Rice) costs 150 kr. only, “Pickup & paid at bindia.dk” when a coffee cup costs 50 kr. & a beer 60 kr.
dejlig mad, men dyrt
Dejlig og velsmagende mad, men
Dyrt og små portioner i forhold til andre take away, især da ris ikke følger med retten.
Selv på indiske restauranter i England, følger der ris med.
Selv med rabat er det meget dyrt, og toilettet trængte virkelig til rengøring
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Peter,
Thank you for liking the food.
-Toilet-
I apologize & thank you very much for pointing it out.
It is a must in our daily cleaning. According to the staff, it was a busy day & they couldn’t clean it in the middle of their shift.
I personally had assured that it was cleaned at the end of the shift.
-Expensive?-
Indian kitchen is very labour intensive & luckily there are no ready-mades available unlike other big cuisines. That makes us prepare form top to tow & being organic, we truly put our sweat and blood in procuring the high standard raw material.
Therefore, I respectfully disagree that we are expensive. A Chicken meal (Curry+Rice) costs 150 kr. only, “Pickup & paid at bindia.dk” when a coffee cup costs 50 kr. & a beer 60 kr.
Many of our customers do know what Bindia stands for:
- Always certified organic (30-60%)
- No processed foods
- Everything is made from scratch
- Nothing is deep-fried
- No animal fat added
- No additives
- No preservatives
- No food coloring
- Environment-friendly packaging
- Next to “zero” food wastage
- We only use windmill energy
- Probably the healthiest choice among all Indians in Denmark.
-Small Portions-
Our meal is 700 gm, (400gm curry & 300gm rice). As a young man, I find it excessive, but appetite definitely varies.
One cannot define it like this but, the average meal in Denmark weighs 600-800 gm. (https://samvirke.dk/artikler/saa-meget-spiser-dine-gaester)
-Rice not included?-
I do understand that unfortunately, few Indian eateries follow Thai & Chinese menu style (rice comes with curry)
Bindia kept the "Sides" separate, for all good reasons:
1- Giving customer’s the freedom to choose their favourite sides the same good old way it was done in Indian Cuisine.
2- We believe giving just rice with the curry is a poor way of having Indian Dinner.
3- Imagine, if 6 dishes are ordered, by default 6 rice will be given, of which, 2 most probably will end up in the dustbin. Pure food wastage.
4- We always believe that giving choice is a better option
Den bedste indisk mad!
Den bedste indisk mad og kvaliteten er altid i top. Det er ikke første gang vi bestiller hos Bindia i Søborg og sikkert ikke den sidste.
Vores anbefalinger herfra
7. september 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Ksu,
We are extremely proud that you gave us your precious time and rewarded us with your great review - Bindia Team is very glad that we gave you a good experience!
Your sweet gesture is the best and most valuable profit out of our business.
Maden var fin men naan brødet var tørt
Maden var fin men naan brødet var tørt, som fra dagen før øv øv
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bindia
Dear Vibeke,
I apologize if the Nan didn’t live up to your expectations. I admit there can be fluctuation in Nans' texture once a while.
Back then when Nan came to the Indian culture, it wasn’t meant to be served as a takeaway product, rather to be eaten right after coming out of tandoor. It looses its freshness as soon as it is packed.
Since our Nans are not mass-produced, unfortunately, some Nans, once in a blue moon, don't get top marks.
We appreciate when you contacted us at Bindia.dk, & we compensated you with a gift card. However, you still left a review, which we think was unnecessary, but respect your choice.
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