Great guy, Jack from Bilt Hamber …
I placed an order which was duly despatched for next day delivery, but it ran into a bank holiday. DHL then took 10 days to delivery. Contacted Bilt Hamber on their contact number from the invoice and actually spoke to a fantastic guy Jack! He assured me, after speaking to DHL that the order would arrive soon. It still didn't arrive so l rang and asked for a refund which was processed by Jack. The order arrived the day after, so l rang Jack once again to say it arrived!
Jack was a great example of professionalism and went over and above to get my postage refunded and a complimentary gift when it was not the fault of Bilt Hamber at all. So we'll done Bilt Hamber and Jack! DHL must get a grip!!!!!!!!







