Changing my review from 1 star (coz delivery was delayed -- took 17 days even though site claims 4-5 days) to 4 because the product is fantastic. Was packed well and reached in perfect condition. The... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is the second time I purchased a frame. The quality is amazing and exceeds my expectations. Shipping is terribly slow my frame, although packed very well arrived with minor damage that I attribu... Se mere
Virksomheden har svaret
Terrible experience. Item received 3 weeks after initially ordered despite 5 days advertised. Customer service is just as bad. Prompt response from AI/Chat bot, but left waiting weeks to hear from a... Se mere
Virksomheden har svaret
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limit... Se mere
Virksomheden har svaret
3,1
Middel
825 anmeldelser
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Poor communication and waiting periods
Took so long to ship or communicate that my bank reversed the charge, then charged again an month later when it finally shipped. By that point I had already found something else and wanted to return, but received to response to my return request
25. august 2025
Besvarelse fra BGASTORE.IE
Hello,
We're very sorry for the poor communication and delay you experienced. We understand how frustrating this must have been, especially with the confusion around the charges and lack of response to your return request. We truly apologize for the inconvenience. Our team will respond to your email shortly and assist you directly to resolve this matter. Thank you for your patience.
Wishing you a great day!
Not delivered, no support
The items I purchased were supposed to be delivered in 2 - 6 working days. Shipping cost was comparatively high, but given that the arrival was supposed to be quick, I was ok paying.
10 working days later (14 days in total), I have not received anything. When trying to contact the website via their chat, I was told it was currently closed. Sending an email did not result in any replies.
I will definitely avoid in future, while looking at what steps to take next.
9. september 2025
Besvarelse fra BGASTORE.IE
Thank you for sharing your feedback on Trustpilot, we truly value your input. We’re sorry to hear about the delay you experienced with your shipment.
Upon checking, we can see that your package was delivered on 23/9. Could you kindly confirm?
To help us facilitate and resolve your concern, and to arrange the refund of your shipping cost, we kindly ask you to contact us at info@bgastore.ie
.
We hope to improve your experience and would be grateful if you’d consider updating your review once everything is resolved.
Thank you again, and have a great day!
Very Good service
Good service, I ordered a mirror and it was shipped in a few days to Ireland (From Sweden). Excellent quality packaging to prevent damage. No issues, I can recommend it.
31. august 2025
Product quality good......protracted delivery time
Product quality good, reasonably priced. Great selection of frames. My items arrived well packaged. The only downfall with my transaction is the length of time taken for delivery as well as only limited tracking information from the courier (GLS) across various jurisdictions. For this reason alone I would be slow to purchase again.
3. september 2025
Besvarelse fra BGASTORE.IE
Hi Gerard,
Thank you for sharing your feedback. We’re glad to hear you were happy with the quality, price, and packaging of your frames.
We’re very sorry to hear about the long delivery time and limited tracking updates. Unfortunately, we don’t have direct control over the courier’s tracking system, but our customer support team is always here to help by communicating with our delivery partners on your behalf.
If this happens again, please don’t hesitate to contact us so we can assist you with your shipment as best as possible.
Got exactly what I ordered and…
Got exactly what I ordered and delivered in good time
28. august 2025
Never received mirror
Never received mirror. Was sent out twice, broken both times, not risking 3rd, got refund. All of this now been month since ordered.
6. august 2025
Besvarelse fra BGASTORE.IE
Hi,
Thank you for your feedback. We are truly sorry for the experience you had with your order. While we do not operate our own delivery service and are dependent on third-party couriers, we take this kind of feedback very seriously.
We understand how disappointing it is to receive damaged items, especially more than once. We are already reviewing and strengthening our packaging procedures to better protect fragile products like mirrors during transport.
We are glad that your refund has been processed, but we deeply regret the inconvenience and delay you experienced. Your feedback helps us improve, and we hope to restore your confidence in us in the future.
I got exactly what I ordered and it…
I got exactly what I ordered and it arrived in perfect condition
26. august 2025
I just like the natural wood box frame…
I just like the natural wood box frame it's simple and shows the painting in the best Way.
4. august 2025
Very good customer service responses
Very good customer service responses, quick replies to queries. Products are good quality
1. august 2025
I just lost my money. Awful service
I ordered and payed for a mirror.
They sent it in Greece. Unfortunately the courier company didn't notify me for the package and sent it back. So I am trying desperately to get in contact with them (bgastore). They don't answer. No emails, no phone ! No hope. I just lost my money !! Awful service.
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra BGASTORE.IE
Thank you for sharing your feedback on Trustpilot. We truly value your input.
We kindly asks you to contact us at info@bgastore.ie to help facilitate and resolve your concern. We hope to improve your experience and would be grateful if you'd consider updating your review once it's resolved. Thank you and have a great day!
Nice frame but I would have liked…
Nice frame but I would have liked easier navigation for the measurements I needed.
26. juli 2025
Frames were as described and complimented my paintings
Frames were as described and we'll made. Delivery was on time.
I'd highly recommend BGA Store
24. juli 2025
Picture frame
Order picture frame, blue/gold colour perfect for my print.
Prompt delivery.
Frame was expensive enough but the colour was perfect.
7. august 2025
Besvarelse fra BGASTORE.IE
Hello Liam, Thank you for your review. Glad you enjoyw your purchase. we hope to see you back at BGA.
Good but why so expensive?
Good quality mounting - what you’d expecting mounting to be, but I’m not sure why it was so expensive
19. juli 2025
Besvarelse fra BGASTORE.IE
Hello,
Thank you for your feedback—we really appreciate it.
We understand your concern about the price, and we’d like to explain a bit more about what it covers. Our mountings are made from acid-free, pH-neutral materials, designed to preserve your photos and artwork for the long term without yellowing. Each piece is precision-cut with beveled edges for a clean, professional finish that enhances the presentation.
In addition to the aesthetic value, the mounting also protects your image by creating space between the artwork and the glass, helping to prevent moisture or damage. Combined with a 90-day return policy, and the assurance of high-quality craftsmanship, this does make our products a little more expensive than basic alternatives.
We hope this clarifies why the price reflects the quality and durability you receive.
Good product at a reasonable price and…
Good product at a reasonable price and quick delivery
5. august 2025
Packaged so well to ensure the glass can't break
Ordered a bespoke glass sheet for an old phone frame that broke. Packaged so well - no danger that it could break. Very impressed!
7. august 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.