Better2Know Anmeldelser 718

My experience of Better2know cannot ve classed less that excellent from my initial interaction until receiving my results. At all stages I was guided by friendly and informed staff. All my concerns were addressed within minutes. Very supportive and professional. If you ever need to have STI testing done I would definitely recommend them everytime

Completely awful service - a test brokerage service. Not a health care provider as they don't care.

Dr was late to start with. I had drunk about 3 litres of water that day but after stabbing my fingers with his Lancet about 10x he declared he "could not get blood" and there was "something wrong with the quality of the lancets the company provides". Then started saying "I'm a medical doctor this is usually a nurses job".

Eventually managed to take blood with a cannula after lacerating my finger tips to shreds.

The test for HSV was negative but when I went to see a specialist the following day the very good and competent NHS doctor diagnosed me on the spot and prescribed an antiviral and said that they never use the Antigen tests as they are very inaccurate.

This company is using third party doctors clearly with no or inadequate quality control (can't even draw blood properly or turn up on time) and esseniatlly fleecing people with tests rather than providing considered care. Save your money and go to an NHS GUM clinic or a private clinic with credible doctors who will talk to you, examine you, test and treat you appropriately and give relevant advice.

I've rewritten this review and changed my rating.

I had some minor problems with this company. Specifically they promised pre-sales that my HIV for travel Certificate would be signed by a doctor. When I phoned after the test to confirm this I spoke to someone different who couldn't confirm this. Also the Certificate initially arrived without specifying the type of HIV test I had had - which was a problem for my Visa purposes.

These problems were quickly resolved once I found a competent and effective person to speak to so I have upgraded my rating. I'd use them again.

Used for fit to fly test. Tests delivered day after ordering. Instructions clear and concise on how to take test, fill in certificate request and getting certificate.
All proceeded as promised with certificated test results returned in under 2 hours from submission.

It would be handy if the certificate could be in a format to move straight to Apple wallet but other than that very pleased overall.

Always a perfect dealing with this company, always receive my PCR on time and never have any issues traveling in and out of Africa. 10/10 service and Louise is always prompt to reply and issue emails without any need to prompt. No1 since start of COVID pandemic and will never use another provider.
Thanks again for excellent stress-free service

Very prompt, fast delivery, very responsive, client oriented, had an amazing experience with this company. Highly recommend them.

Absolutely excellent service all round, extremely efficient, friendly and helpful staff and 100% reliable…test certificates received within minutes of completion. Takes away all the added stress of having to do a test for travelling. Highly recommended.

Coulnt be better,

Sara is amazing profesional!!!
Amazing

Thanks Sara

Fantastic service when using them for COVID testing, extremely attentive and immediately responsive to questions. I cannot rate them highly enough

So impressed with this service. Brilliant customer service and I would highly recommend!

Throughout my experience I have had, everyone has been extreamly helpful even when I wanted to change my test 2 hours prior to my appointment, this was easily arranged. Would recommend

Everything was very slick from beginning to end. The appointment process, test clinic (in and out in 10 minutes). Speed of results were inside the stated window.
After care, once I had absorbed the results, was impressive. The whole experience was a first for me and it was indeed 'Better to know' my overall impression was that they cared. One special mention must go out to Louise Wright, most impressive!

I experienced exceptional customer service from Louise. I returned two blood samples both of which had clotted, despite closely following the instructions for drawing blood. On the third attempt I experienced a problem with the collection tube - managing to snap the top of it whilst trying to unscrew the overtight lid. Louise was patient and understanding and has promised a full refund. I'm sure I caused considerable frustration, but I experienced exceptional support and customer care, throughout.

I phoned better 2 know trying to get a test booked as quickly as possible as I was worried I’d been exposed to HIV and was very scared - my case was handled by Eneil, who was beyond helpful and did everything he could to help me. He was extremely supportive and talked me down from a bit of a breakdown once he noticed that I was getting upset, and I can’t describe how big of a difference it makes to speak to someone who genuinely cares and is non judgemental in a situation like this, it made things a lot easier for me and I can’t thank him enough. I would 100% recommend this service for anyone who is worried and needs peace of mind, they have been amazing.

This is a fast and efficient service. Very friendly staff. I'd definitely recommend!

utterly fantastic. This is the second time we have used your Covid service, the first when we went to Malta last December and the second this time going to Guyana. On both occasions we were travelling on Sundays which other Covid test options were not able to deal with but you at Better2know are open every day which makes it far easier. I have phoned your offices 5 or 6 times and on every occasion the call was answered straight away, your staff on the phones were fantastic and have been kind enough to actually phone me back to give further information.

You have made the worrying aspect of getting the Covid Test on time really easy and smooth, as a traveller its very easy to get very worried about the tests as any failure in the Testing System means you lose your chance to travel. I spoke to Lyle, Louise and Richard and all were so helpful and kind...and patient.

I am so pleased to have used your service, you truly are stars. Many many thanks for making our lives so easy with the Covid tests. Youre running a great business, i have very seldom sent in this type of written thanks to any business but yours truly deserves it. Thank you again. Matthew Squire.

Please feel free to use this if you wish on your site to let others know.

Good site to check your covid antibodies when travelling. Easy site to use and very helpful customer service by email. (Louise)

Great service. Thank you.

Asked trustpilot to remove a perfectly valid review of my own genuine experience, tried to accuse me of incorrectly submitting my tests, when the delays were solely on their side. I guess they try to do this with all 1 star reviews to mask their true performance.

Best customer service EVER

Staff available 24/7 on the phone to help