Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in. Excelle... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in. Excelle... Se mere
Virksomheden har svaret
Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Se mere
Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and ex... Se mere
I had a chat with a young lady who went by the name Thembu lst nyt and she was gud she eased alot of my anxiety I had about getting tested providing me all the answers I need I will definitely be... Se mere
Virksomheden har svaret
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Storbritannien
Har besvaret 6 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Brent was Very helpful and really informative and patient
Que super atención .. la mejor .. los felicito x tan excelente servicio
Excellent communication via email from start to finish. Tests carried out efficiently.
I'd definitely recommend Better2know
This 5 start review is based on the excellent support I received from customer service.
I needed an urgent test and they went above and beyond to get a booking for me.
Special thanks to Elizabeth and Beatriz who kept me informed at all times and for their understanding of my situation.
I had a cancellation so I called customer service. Brent Samuels handled the call professionally with a calm and respectful tone. He listened carefully and provided clear, concise information. Overall, Brent delivered solid service.
Great service. Very efficient at the clinic - no waiting time and professional staff. Quick turnaround in results. Highly recommended
I had a really positive experience talking with Elizabeth.She was patient respectful and truly took the time to understand my concerns.Her communication skills are excellent and she made me feel heard and comfortable throughout the conversation.I especially appreciated how calmly and professionally she handled everything.It’s clear that she genuinely cares about clients and want to help.Thank you for the great support Elizabeth u are the best at the clinic 🙂
Que te dan una caja de condones por poner una reseña.
Dejaría mejor opinión pero para ello necesito más contacto,que espero tener más adelante.
Louise was personable and very supportive during an anxious time.
Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others
was easy to contact support when there was an issue with the testing centre
Great service Better2Know, Elizabeth Mukucha knows her story, she worked around my work schedule and got me a booking closest to me after running around for weeks looking for this type of service she made things easy for me from the booking, the appointment, the follow-ups, including the results delivery.
PS thank you Louise Wright for providing the document formats that I requested.
Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.
friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.