Good facility with good but limited equipment, some basics I’d expect missing from the gym. The biggest problem is that it is not air conditioned so on warm days it is very uncomfortable train. Open... Se mere
Virksomheden har svaret
Lokation
Skift lokationGriffin Street, CA14 2DX Workington, GB
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Se, hvad kunderne siger
Just joined Workington Leisure Centre and have been treated really well at the centre. Was a bit worried so I was shown round all the equipment in the gym and advised of all the facilities. Will feel... Se mere
Virksomheden har svaret
Amazing team at Workington, always on hand to offer advice if needed. Friendly and welcoming. Immaculately clean centre with first class facilities. Excellent value for money
Virksomheden har svaret
Staff are very supportve and knowlegeable to guide you through the process of registration. An induction that is so valuable in showing you how to use equipment.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Griffin Street, CA14 2DX, Workington, Storbritannien
3,6
Middel
29 anmeldelser
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Facilities often not upto scratch
Showers were down for weeks so unable to attend gym before work. So cancelled my subscription until repaired. When signed back up they increased price. Steam Room also recently out of order. Often gym machines out of order.
2. februar 2026
Besvarelse fra Better - Workington Leisure Centre
Good Evening,
Thank you for your feedback!
We’re sorry to hear about your experience during your visit to our Workington Leisure Centre.
We understand how frustrating it can be when facilities such as the showers or steam room are unavailable, particularly if you rely on them before work.
From time to time, essential maintenance is required to keep facilities safe and operational, but we appreciate that extended downtime can be inconvenient.
We also review our Membership prices regularly, which means that customers can experience gradual price increases.
Please note that this revenue is reinvested into the products, services, and community projects we provide for our diverse range of customers.
We're more than happy to pass on your feedback to the wider team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Staff are great and the facilities are…
Staff are great and the facilities are brilliant.
3. februar 2026
Besvarelse fra Better - Workington Leisure Centre
Hi Nigel
Thank you for your review.
It is great to see that you are enjoying the facilities at Workington Leisure Centre and that you have had the opportunity to meet the centre staff!
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Staff very friendly and helpful
Staff very friendly and helpful. Lots of choice on keeping fit.
2. december 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Sandra and Allison
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Workington Leisure Centre, and the staff have been able to help when needed!
We hope this continues and thank you for choosing Better.
Kind Regards
Amir
Staff are very supportve and…
Staff are very supportve and knowlegeable to guide you through the process of registration.
An induction that is so valuable in showing you how to use equipment.
22. november 2025
Besvarelse fra Better - Workington Leisure Centre
Hello Adebanke,
Thank you very much for comments and feedback,
Kind Regards.
Amazing team at Workington
Amazing team at Workington, always on hand to offer advice if needed. Friendly and welcoming. Immaculately clean centre with first class facilities. Excellent value for money
14. oktober 2025
Besvarelse fra Better - Workington Leisure Centre
Hello Lesley,
Thank you very much for your comments and feedback.
Kind Regards.
Super pool
Easy parking, lovely attitude from receptionists, super changing facilities and wonderful pool. Clear instructions for swimming and no hassle in the pool
28. august 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Sarah,
Thanks for your review.
We are so gladd to hear that you are enjoying Workington Leisure Centre!
Warm Regards
Hazal
gym and swimming pool
You have the gym and swimming pool in one place and great opening hours
28. august 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Susan
Thank you for your review.
We are pleased to see you are enjoying the facilities at the Workington Leisure Centre and find them easily accessible!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Good facility with good but limited…
Good facility with good but limited equipment, some basics I’d expect missing from the gym. The biggest problem is that it is not air conditioned so on warm days it is very uncomfortable train. Opening hours on Fridays and weekends also not ideal.
12. august 2025
Besvarelse fra Better - Workington Leisure Centre
Hello John,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Blocking account weekly due to system error
I am a member at Better gym and although the facilities are good my membership keeps getting frozen!
I scan into the building and ensure my name is ticked on any lists in classes.
The system does not work and my account is being frozen on a weekly basis which then means I have to email, ring and go into the building to get it unblocked. Last week it took 12hrs to get it unblocked after sending 2 emails and then eventually going into the gym and finding a member of staff.
I have asked to speak to somebody about this issue via emails and after a couple of emails I am being told to listen for the beeps when checking in, very condescending as the beeps work but the barriers don’t! Better need to fix a system that obviously doesn’t work instead of freezing accounts in error.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Workington Leisure Centre
Hi Deena,
Thanks for your review.
We are sorry to hear you have been receiving fines.
We would advise that if you are scanning up to ten minutes before the session begins and up to ten minutes after and you are still receiving incorrect fines, to speak with a member of the concierge team so they can investigate.
Warm Regards
Hazal
Not enough swimming slots available
No swimming slots available at workington.
Lanes to busy at peak times mainly with swimming clubs. Often only 1 lane available and up to 5 people with mixed ability sharing the lane. Not able to swim lengths without interuption.
8. juli 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Mark,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced with lane availability and overcrowding at Workington, especially during peak times. We understand how important it is to have sufficient space to enjoy your swim uninterrupted.
We’re continuously working to improve scheduling and manage lane allocations to better accommodate all swimmers, including clubs and casual users. Your comments will be passed on to the team to help us explore ways to improve the experience for everyone.
Thank you again for bringing this to our attention — we appreciate your patience and hope to make your future visits more enjoyable.
Kind regards,
Charmaine
Professional friendly staff
My daughter has taken swimming lessons, she loves it and enjoys every session, well worth the money.
10. juni 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Paul,
Thank you so much for your kind words!
We're thrilled to hear your daughter is enjoying her swimming lessons at the Workington Leisure Centre and having a great time every session. It means a lot to us that you find the experience worthwhile. We look forward to continuing to support her progress in the water!
Kind regards,
Charmaine
Better - don’t bother, the admin are incompetent
We’ve been better members since 2013, joined via an offer via my employer. I signed up for a family membership & everything was great. My kids both reached 18 so came off the offer leaving me & my wife. We both attended the Workington sports centre weekly.
Over the last few years the admin team must have changed as they continually request proof of employment- which I’ve provided, however my wife was apparently emailed by better requesting proof of employment- an email she never received!
However better would not address the issue without response from the missing email - why was she was being asked for proof of employment when the account was in my name I have no idea - everything was in my name therefore what difference would her employment / employer make in this situation??
She had her access suspended - & was told so at the desk in front of people we had trained with for the last 10 years or so - this caused extreme embarrassment to my wife at the time.
We called customer services who promised a manager would call to sort out / discuss the issue within 48 hours - no call.
(A call could have addressed the whole issue)
Due to the constant hassle & ineptitude of better customer services we decided to cancel our membership
If only things had remained how they were we’d still be there
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra Better - Workington Leisure Centre
Hi David,
Thank you for being loyal members since 2013 and for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and embarrassment you and your wife have experienced—this is far from the standard of service we aim to provide.
We appreciate your feedback regarding the communication breakdown, particularly around the request for employment verification. We understand how confusing and upsetting it must have been to have your wife’s access suspended without clear or consistent communication, especially after so many years of dedicated membership.
Your concern about why her employment status was relevant when the account was under your name is completely valid, and we sincerely regret that this wasn’t handled with more clarity and sensitivity. The situation you described at the front desk and the lack of follow-up from our customer service team are deeply concerning and not reflective of the experience we strive to offer.
We are currently reviewing our internal processes to ensure situations like this are managed more effectively in the future. Your feedback has been shared directly with the management team for further investigation.
If you're open to it, we'd welcome the chance to speak with you directly to apologise and learn how we can make things right. Please feel free to reach out to us at customerservices@gll.org and reference your review.
Thank you again for your past support and for bringing these issues to our attention.
Warm regards,
Charmaine
Besvarelse fra Better - Workington Leisure Centre
Hi John,
Thanks for your review.
We are so happy that you think Workington is class and have passed on your feedback in reference to the weights!
Warm Regards
Hazal
WORKINGTON- BETTER -A terrible Company which…
WORKINGTON -Better a terrible Company which advocates so many social goals with an ideal of being a hub of the Community and then unilaterally changes the benefits of the membership removing racket sports to existing members that have been using the membership for the singular purpose of playing squash. The staff on reception are fantastic and we understand the decision was taken above local level with not so much as an email or letter to say the "conditions of membership & booking" are being altered. Changing the contract/membership or established booking entitlement was questionable at best. The group of "senior" gentlemen that play squash on a Tuesday night for an hour and a half for the last 4-5 years has now been decimated. Some can't afford the increase imposed others are leaving on principle. There is now no Senior Membership for someone wishing to use the facility solely for squash. The courts are seldom cleaned and often in a dirty condition and I have had to clean or tidy up the court before playing. There is very little ongoing cost to providing squash compared to gym, classes, swimming or badminton. The fact that the arrangement/agreement was self evident by the ability to book with the membership confirmed until recently squash was included with the Membership. Sharp practice not necessarily at local level but this narrow minded extortion has discredited the image of Better to many members. Shame on you. Jonathan
6. maj 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Mr N,
Thank you for sharing your feedback.
We sincerely apologise for the frustration and disappointment caused by the recent changes to our membership offerings. We understand the importance of providing services that cater to all members, especially those who have been part of the community for years.
We regret that the removal of squash as part of the membership benefits has impacted you and your group. While the decision was made at a higher level, we understand that it was not communicated in a way that reflects the value we place on our members. We appreciate your recognition of the fantastic work by our reception staff, and we will ensure that your comments about the communication process are shared with the relevant teams.
Regarding the condition of the courts, we’re truly sorry to hear about your experience. Cleanliness is something we take very seriously, and we will address this with the team to ensure that the courts are maintained to a higher standard.
Your feedback is invaluable, and we are grateful for your longstanding support of our squash facilities. We will be reviewing your concerns and hope to find a way to better serve the needs of our dedicated squash community.
Once again, we apologise for the inconvenience and disappointment this situation has caused. Thank you for bringing these issues to our attention.
Best regards,
Charmaine
He is only 4
He is only 4, and got a little bit upset during the lesson, but they managed to get him over it, hopefully he continues to enjoy his lessons.
9. april 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Sharon,
We’re so pleased to hear that your son is gaining confidence in the water! We understand that it can be overwhelming for younger swimmers as it’s a new environment and experience for them. Our team always works hard to ensure that our young swimmers are having fun, and we hope he continues to grow in confidence and enjoy his swim classes with us.
We look forward to seeing his swim journey unfold with us!
Thank you for sharing your feedback.
Kind regards,
Sarah H
Got all the help I needed
26. marts 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Alan
Thank you for your review.
This is great to see.
Please ley us know if you need further assistance with anything.
Kind Regards
Amir
Brilliant experience
Everyone on the staff we’ve meant have been friendly and helpful.
17. marts 2025
Besvarelse fra Better - Workington Leisure Centre
Hi Joan,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience with our staff at the Workington Leisure Centre. We truly believe in providing excellent customer service, and it's wonderful to know that our team has made a lasting impression on you. We’ll be sure to pass along your feedback to everyone. If there’s anything else we can do for you, don’t hesitate to reach out.
We look forward to welcoming you again soon!
Kind regards,
Charmaine
Don’t expect to get on classes
If you want a basic gym then this is good for that,, if you want to book classes be prepared to miss them for weeks on end.. you always have to join a wait list.. I pay 38 pound a month,, they are happy to take your money but will not employ enough staff to cover their more popular classes. It’s a good gym just very badly managed.. i couldn’t even get in the sauna all day the other day.. but that’s a rarity but it was the last straw I cancelled my membership because I cannot get on the classes for weeks at a time.. they send you emails telling you there is a space,, when you are in the wait list, and there is no space, I have literally been on my email when I receive their message about a space, and I click on no space it’s the most frustrating annoying procedure.. for somewhere that’s advocating for a better stress free life.. lol
14. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - Workington Leisure Centre
Hi Lesley,
Thanks for your review.
We are sorry to hear you are unhappy with the booking system.
When you are on a waiting list and a space comes up, all those on the list will be emailed and it is a case of fastest-finger-first when it comes to booking.
All members have the same chance to book, 7 days in advance from 10pm, whereas non-members can only book 5 days in advance.
We are sorry to hear you have cancelled and look forward to welcoming you back in the future.
Warm Regards
Hazal
Lovely helpful staff nothing was too…
Lovely helpful staff nothing was too much trouble
9. september 2024
Besvarelse fra Better - Workington Leisure Centre
Good Morning Sharon,
We sincerely appreciate you taking the time to share your feedback with us.
We are thrilled to learn that you are finding great value in your membership at the Workington Leisure Centre. Our team strives to create a welcoming and supportive environment for all our members, and we are pleased to hear that you have found our staff to be friendly and helpful during your visits. Your positive review serves as a great motivation for all of us, and we look forward to continuing to provide you with excellent service.
Thank you once again for your kind words. We appreciate your support and look forward to seeing you at the leisure centre soon.
Warm regards,
Charmaine
Very easy process for bookings
Very easy process for bookings. The reception team have also been very helpful.
8. august 2024
Besvarelse fra Better - Workington Leisure Centre
Hi Lorraine
Thank you for your review.
It's wonderful to hear that you're enjoying the gym classes and finding the booking process through the app or website easy and it is great to know that the centre staff are available to offer advice and assistance.
Thank you for choosing Better.
Kind Regards
Amir
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