Better - Wimbledon Leisure Centre and Spa Anmeldelser 

83
TrustScore 4 ud af 5

4,0

Latimer Rd, SW19 1EW Wimbledon, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our newborn went to have his first swim. I had messed up my booking but the staff there were really helpful in accommodating us despite there being little scope to book on the system. Dennis especiall... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I joined the Wimbledon Leisure Centre 9 days ago, my main priority was to partake in aqua aerobics. I was put on the waitlist 8am last Thursday (16 July) for aqua aerobics to be held tomorrow (23 J... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Had an induction with Mark at the Wimbledon Gym, the guy's brilliant! Whatever body health issues you may be experiencing that you want to work on or specific muscle groups you need to strengthen or f... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I've always liked the pool and gym here, as they're not ridiculously priced, in a beautiful, old building and all ages and abilities seem to be welcomed. We've just had a new shower put in at home and... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Fritidsklub
  2. Fitnesscenter
  3. Motionscenter
  4. Indendørs swimmingpool
  5. Bibliotek
  6. Friluftsbad

Skrevet af virksomheden

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Kontaktoplysninger

  • Latimer Rd, SW19 1EW, Wimbledon, Storbritannien

4,0

God

TrustScore 4 ud af 5

83 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

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(83)

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Bedømt til 5 ud af 5 stjerner

Our newborn went to have his first swim

Our newborn went to have his first swim. I had messed up my booking but the staff there were really helpful in accommodating us despite there being little scope to book on the system. Dennis especially was very helpful and we managed to get some time in the teaching pool and newborn had a great time !

14. august 2026
Uopfordret anmeldelse
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Will,

Thank you for your fantastic 5-star review of Wimbledon Leisure Centre and Spa.

We're delighted to hear that your newborn enjoyed their first swim and that the visit was such a positive experience. It's especially wonderful to know that our team were able to help when there was an issue with the booking, and we'll be sure to pass your kind words on to Dennis, who will be pleased to hear he made such a difference to your family's day.

We hope this is the first of many enjoyable visits, and we look forward to welcoming you all back again soon.

Warm Regards,

Hazal

Bedømt til 1 ud af 5 stjerner

I joined the Wimbledon Leisure Centre 9…

I joined the Wimbledon Leisure Centre 9 days ago, my main priority was to partake in aqua aerobics. I was put on the waitlist 8am last Thursday (16 July) for aqua aerobics to be held tomorrow (23 July). I am still on the waitlist.
Can you please explain how there were so many people before me at 8am Thursday (16 July)? Also do I turn up tomorrow at 11am in the hope that one of the lucky punters cancels their attendance at the class? Have I joined in vain never to taste the delights of aqua aerobics? I cannot attend Mondays. Please advise me.
Apart from this I must compliment Dennis, the receptionist,who was most affable and extremely helpful. Generally speaking the Centre has a very good vibe and I was quite impressed by the community atmosphere.

16. juli 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Helen,

Thank you for your review!

When placed on a waitlist, all the members will receive an email if a place becomes available for this slot.
We operate this on a first-come-first-serve basis, so it'll be whoever books this first.

This is to ensure everyone on the list has a fair chance of securing their place.

We also wouldn't recommend showing up if another member hasn't cancelled to prevent any disappointment.

We deeply apologise for any inconvenience this has caused, as we understand that you're looking forward to the Aqua Aerobics classes.

We're also thrilled at how affable and helpful Dennis was during your visit, as well as you appreciating the good vibes and community feel we've built with our members.

We hope to see you again soon, and hopefully for an Aqua Aerobics class!

Warm Regards, 

Kaisha

Bedømt til 5 ud af 5 stjerner

Excellent facilities staff very helpful…

Excellent facilities staff very helpful and pleasant

21. juli 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi David,

Thank you for your amazing review!

We're so happy to hear that you're loving the facilities at our Wimbledon Leisure Centre.

It's also amazing to know that our team have been very helpful and pleasant.

We hope to welcome you back again soon!

Warm Regards, 

Kaisha

Bedømt til 5 ud af 5 stjerner

Hot and bother? Where to go on the hottest day on record?

Once in Cannon I presented my invoice with a bar code explaining why. The receptionist(not the usual one) scanned the code and threw it back without a word. The difference between a receptionist and a concierge is that the later act like an experiential guide, know you by your name, curates personalized rapport, and generally not unlike a shepherd, cared for those under his charge. You will find a “concierge” in Wimbledon( I wish not to embarrass him by naming him). He will greet you well with a down to earth charm and still have the time to go round the pool to make sure all is happy and well in the pool he signed in. I found him once picking up rubbish in the changing room and another time on the street of Wimbledon with a happy “hello”.
You may not find a concierge in Modern Morden or the swampy Cannon of Mitcham.
Still, I am only here for the swim but it is nice to have nice people around.

An ancient sage says “When the heart is still, it will not be hot”. So, I turned from the long and arid mirage on Wimbledon Broadway into shaded leafy garden of Trinity Church Garden in sought of some relief from this scorched Earth not knowing it was going to be the hottest day on record. I closed my eyes by the shade of the bamboo beside a yellow rose. When I open my eyes I found one half of the rose remain yellow but a pedal facing the sun has lost its colour into blazing light. I tried again and closed my eyes and open again after a prolong effort to still my heart only to find the blinding light has blurred into a radiant source as if the pedal itself has become the light itself.
Blinded by the light or not, I am not ready for either burning bushes nor roses. So I hurried through the scorched earth to where I hope to find solace from this wretched heat; Wimbledon Swimming Bath.

The shock of pool water surprised me. A sparkling mature lady smiled and said “I won’t splash” as I dipped into the sweet cool nectar of all life; Water, water, water.
She said “There is only one thing certain in life, Death and”. I injected “ taxes”. It dawned upon me this fragile gentle old woman could had been a Claire Forlani as in the film “Joe Black” sixty years on. She was as barmy as the midday sun or as wise. She said he was only in just for a quick dip and off she’ll go into the her garden sipping hot tea for the rest of the day. She said she going to cramp a lot of living in in at her age. She was a charm.
At the deep end I came upon a woman clinging to the edge with her face pressed disconcertingly against the pool wall while a group of women were laughing and chatting brightly among themselves midstream down the lane. I wanted to say “Hello” to the face against the pool. Instead, I steal pass and deferred the Fast Lane to the prettiest swimmer in Wimbledon talking to a tall handsome gentleman having, hopefully, their moments;- He said, “Did not see you last or the week before !”. She said,“Yeh, I was .... “. She got her neon lighted goggles on this week and she is a splendid swimmer. So we he.

I heard someone said we go through the entire earthly evolution in our fetal development. We all started as a fish in the womb. Oh. if only the fish in us can swim like I did on this scorch of a day. I swam slow, very slow, gliding through the water like a fish. I felt the gentle caresses that stripped the heat like a glove and for one fleeting instance I felt I have returned to beyond the sea. This is where we started. This is where we belong. The great Silence Blue Ocean before we ever existed and still within us.

24. juni 2026
Uopfordret anmeldelse
Better - Wimbledon Leisure Centre and Spa-logo

Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Toni,

Thank you for taking the time to share such a detailed and reflective account of your visit.

We’re pleased to hear that, despite the heat, you were able to find some comfort and enjoyment in the swim itself, and that your time in the water provided a sense of relief and calm. It’s also lovely to hear about the positive interactions you experienced during your visit.

We’re sorry, however, to hear that your experience at reception did not meet expectations. We understand how important a warm and welcoming first impression is, and your comments have been noted. We will ensure this feedback is shared with the team, as we continually strive to provide a friendly and attentive service across all our sites.

Your thoughtful observations have been truly appreciated, and we hope to welcome you back again for another enjoyable visit.

Warm Regards,

Hazal

Bedømt til 5 ud af 5 stjerner

We are very happy with Better Wimbledon…

We are very happy with Better Wimbledon Leisure Centre and the swimming lessons they provide. Since joining, both my son and daughter have improved their swimming skills significantly. The instructors are patient, professional, and encouraging, helping children build confidence in the water while making lessons enjoyable.

The facilities are clean and well-maintained, and the staff are always friendly and helpful. It's been wonderful to see the progress my children have made, and they look forward to every lesson. I would highly recommend Better Wimbledon Leisure Centre to any parent looking for quality swimming lessons for their children.

22. juni 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Bustanul,

Thank you so much for your wonderful feedback. We’re delighted to hear that both your son and daughter have made such great progress with their swimming and that they’re enjoying their lessons.

It’s fantastic to know our instructors have been patient, professional and encouraging, helping to build both confidence and skills in the water. We’re also pleased that you’ve found the facilities clean and our team friendly and helpful.

Your recommendation means a lot to us, and we look forward to continuing to support your children on their swimming journey.

Warm regards,

Hazal

Bedømt til 1 ud af 5 stjerner

Having joined 2 weeks ago I've spent…

Having joined 2 weeks ago I've spent over 45 minutes on hold to customer services after the gym said they cant fix an issue with my blue light card membership. I can't use the gym and can't resolve the issue and my money has been taken.

3. juni 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Rose,

Thank you for your review!

We can see that your Better Flex Adult Concessionary Membership is currently Pending on your account.

You have access to make bookings with your Membership, but we require a photo of the correct eligibility document to fully activate your agreement.

We'll send you a separate email to request this, and we can upload this on your behalf.

Thank you again for raising this with us!

Warm Regards,  

Kaisha

Bedømt til 5 ud af 5 stjerner

New member of the Wimbledon…

I became a member of the Wimbledon leisure centre recently. Fatima is a great instructor. Lots of energy, she appears to enjoys teaching so much that it feels like she is part of the class. A really asset to the leisure centre

16. maj 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Jo

Thank you for your review. 

We are very pleased to see that you have joined Wimbledon Leisure Centre and that Fatima has made such a positive impression!

It is also great to know that you are enjoying the fitness classes, and we hope you enjoy all the other facilities available!

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Excellent service from Will at better…

Excellent service from Will at better gym,
Membership really quick and easy sign up, fast effective communication from the support desk. Paid on the day and my son was inducted and had a session the same day.
Excellent.

22. april 2026
Uopfordret anmeldelse
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Eren

Thank you for your fantastic review

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We hope your son enjoys his membership!

Warm Regards

Rachel

Bedømt til 5 ud af 5 stjerner

Thank you Dennis

My local gym closed 6 months ago and I suffered a trauma. Went to the Wimbledon better and was helped by 3 of the reception staff who made the joining procedure easy. Thank you Dennis.

16. april 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Suleman

Thank you for your review.

We are so delighted to hear that you are enjoying Wimbledon Leisure Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

Warm Regards
Rachel

Bedømt til 4 ud af 5 stjerner

The app needs a bit of love but the…

The app needs a bit of love but the Staff are incredible. Please make sure they know how important they are. Facility is fine, the ambience is serene and welcoming without being pushy but the lads on the front desk are legends.

15. april 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Marc,

Thank you so much for your thoughtful review!

We really appreciate you taking the time to share your experience at our Wimbledon Leisure Centre and Spa, and it’s great to hear that you enjoyed the calm and welcoming atmosphere.

Your kind words about our front desk team truly mean the world, and we’ll make sure they hear just how much of an impact they’ve made.

We also value your honest note about the app. 

We’re always looking for ways to improve, and we appreciate any feedback provided by our members.

Thanks again for your support!

Warm Regards, 

Kaisha

Bedømt til 4 ud af 5 stjerner

I have only just joined Wimbledon.

I have only just joined and found it to be very friendly in members and staff.
Their are few things I personally think could be improved on.
(1) changing room lockers I feel are to small and narrow, especially in the ground floor men's changing room.
I like to use the gym and pool and I like to change into civvy clothes when I have finish, you cannot fit a small sports bag into the locker along with my civvy clothes.
(2) Some of the gym equipment is rusty so you do not know when it will be unfit to use.
(3) Some of the signage is poor/ missing, my first visit to the balcony I nearly fell on entering through the double doors due no warning about a step down.
I have been using Wimbledon Leasure Centre on off since early 50's when I went with my brothers for use of the baths, then All Saints School for swimming lessons, I also attended the fire at the centre in my capacity of Firefighter.
I have also been a Swimming instructor, mostly at Morden but many times to cover lesson at Wimbledon and Cannons.
I now enjoy being a member.

16. februar 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Mr Stone,

Thank you for your review. We really appreciate you providing us with this feedback in reference to Wimbledon as this helps as get better!.

We have passed on your comments to the centre so they can look at improving.

Kind regards,

Hazal

Bedømt til 5 ud af 5 stjerner

I am very excited and happy when I go…

I am very excited and happy when I go to swimming lessons.

17. februar 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Tedy,

Thanks for your review.

We are so pleased to hear that you are enjoying your swimming lessons at Wimbledon Leisure Centre and Spa!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

Community value

My home gym is Wimbledon, and it has something for everyone, quite literally. Changing rooms and gym have had a refurb over the last couple of years but has kept its place as part of the community. Users are greeted and treated politely by staff. Even at its busiest there's still space in the pool or the gym. The spa is an at extra cost but once again it's literally value for morning, you could go elsewhere and break the bank if you want, but its a lovely environment. Considering that gyms are opening left right and centre this has stood the test of time and is a quality place to go to.

19. januar 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hello Jerome,

Thank you very much for your comments and feedback, which are sincerely appreciated.

Kind regards

Bedømt til 5 ud af 5 stjerner

Great pool, great gym

Very clean, location easy to access if you live anywhere in Wimbledon, near to the South Wimbledon station if you’d like to come by tube. I’m very satisfied with both pool and gym facilities.

14. januar 2026
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Nihan,

Thanks for your review.

We are so pleased to hear that you are enjoying Wimbledon Leisure Centre and Spa!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

Great team in Wimbledon

16. december 2025
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Thank you for sharing your experience with us, Pat,

We are happy to hear you are enjoying your visits to Wimbledon Leisure Centre and Spa.

Kind Regards

Bedømt til 5 ud af 5 stjerner

Dennis and Mark - great customer service skills

I've always liked the pool and gym here, as they're not ridiculously priced, in a beautiful, old building and all ages and abilities seem to be welcomed. We've just had a new shower put in at home and both Dennis and Mark have been very helpful and taken time to explain to other members of my family, how to use the leisure centre's showers without being a member. They even took my family members around and explained the differences in both sets of showers. They made a potentially stressful experience much more pleasant and relaxing. They both have great customer service skills and go over and above their duties.

27. november 2025
Uopfordret anmeldelse
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Oksana

Thank you for your review. 

We are very pleased to see that you and your family are enjoying the pool and gym at Wimbledon Leisure Centre and Spa, and it’s great to hear that Dennis and Mark were able to make things easier for you and your family. 

We’re really proud of their helpfulness and customer service, and we look forward to seeing you again soon!

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Great classes

Great classes - worked really hard but able to do so at my own level and pace. Friendly members and staff with an easy booking system and good facilities. Have added swimming to my weekly exercise programme and am enjoying the pool!

30. november 2025
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hello Anne,

Thank you so much for your comment and Feedback

Kind Regards

Bedømt til 5 ud af 5 stjerner

Great local leisure centre

Great local leisure centre , friendly staff!
Online Bookings via App

25. november 2025
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Elaine 

Thank you for your review, 

It is great to see that you are having an all-around good experience with us, enjoying the facilities and meeting the staff at Wimbledon Leisure Centre and Spa!

We hope your experience continues, and thank you for choosing Better!

Kind Regards

Amir

Bedømt til 1 ud af 5 stjerner

The swim teachers put my son in the…

The swim teachers put my son in the wrong category more then once. Staff do not listen to the school or the parents and staff refused to give my son a swim hat. The water is too cold in the main swimming pool.

12. november 2025
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hello Latoya,

Thank you for sharing your feedback with us. 

We’re truly sorry to hear about your experience at Wimbledon Leisure Centre and Spa. 

Your concerns regarding your son being placed in the wrong category, the lack of communication from our staff, and the refusal to provide a swim hat are very concerning and not reflective of the standards we aim to uphold.

We also appreciate you bringing the issue of water temperature to our attention. We will review this with our operations team to ensure the pool meets the appropriate comfort and safety levels.

Please be assured that we take these matters seriously. We will investigate this further with the local management team and swimming instructors to prevent similar issues in the future.

Thank you for bringing this to our attention, and we hope to restore your confidence in our services.

Bedømt til 1 ud af 5 stjerner

The company could leave the space for…

The company could leave the space for the younger employees as they are super kind and helpful. The oldest stuff arrogant and sometime they don’t provide good customer service. It depence if they had a good day or bad day! The thermal spa needs an update. The jacuzzi some tiles are missing and can be dangerous. Also few times that give me a torn towel.

11. november 2025
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Besvarelse fra Better - Wimbledon Leisure Centre and Spa

Hi Frederico 

Thank you for your review. 

We apologise for your experience at Wimbledon Leisure Centre and Spa. 

Your feedback has been forwarded to the management team for review, and we hope this helps improve your future visits with us.

Kind Regards

Amir

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