At present the facilities in Wantage Leisure Centre run by Better UK are in need of refurbishment, especially the showers, toilets and lockers. The IT (website and App) could be more user-friendly whe... Se mere
Virksomheden har svaret
Lokation
Skift lokationPortway, OX12 9BY Wantage, GB
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Se, hvad kunderne siger
My issue (reinstating a cancelled direct debit) was dealt with in a courteous, prompt and friendly manner. Thank you.
Virksomheden har svaret
On behalf of Janet as she hasn't got a account Attended the Menopause event at the center this evening. We were treated to a taster session of chair aerobics, which I really enjoyed, especially with... Se mere
Virksomheden har svaret
I have been using the Center for a few years now, and have seen it go through a few changes. Like the old saying don’t judge a book by its cover. It may look a little outdated, but in the inside the s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Portway, OX12 9BY, Wantage, Storbritannien
4,1
God
35 anmeldelser
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The amazing staff member at the counter…
The amazing staff member at the counter was very helpful.
I'm so sorry I didn't get her name. But it was Saturday the 15th of August around 10.15am
Thank you
15. august 2026
Besvarelse fra Better - Wantage Leisure Centre
Hi Hasitha,
Thank you for your wonderful 5-star review!
We're delighted to hear that the team member at reception provided such helpful service during your visit to Wantage Leisure Centre. While we're sorry you didn't catch her name, the details you've shared will help us recognise and pass on your kind feedback to the colleague who was working on Saturday 15 August at around 10:15am.
Thank you for taking the time to share your experience. We really appreciate your kind words and look forward to welcoming you back again soon.
Warm Regards,
Hazal
My issue (reinstating a cancelled…
My issue (reinstating a cancelled direct debit) was dealt with in a courteous, prompt and friendly manner. Thank you.
5. august 2026
Besvarelse fra Better - Wantage Leisure Centre
Hi Dan,
Thank you for taking the time to share your feedback. We're delighted to hear that your issue was resolved in a courteous, prompt, and friendly manner. Providing excellent customer service and making the process as smooth as possible for our members is always our goal.
We really appreciate your kind words and thank you for choosing Better.
Warm Regards,
Hazal
Pros and cons of Better UK and Wantage Leisure Centre
At present the facilities in Wantage Leisure Centre run by Better UK are in need of refurbishment, especially the showers, toilets and lockers. The IT (website and App) could be more user-friendly when you are first setting up or amending your membership, e.g. the wording is sometimes ambiguous, some options are hard to find and the website and App do not seem to communicate which can lead to conflicting membership numbers and passwords. That said, after the problems of initial set up, the IT generally works well. Also, the pool is good and is well maintained. The staff are generally friendly and helpful and when I raised queries about the IT the response was helpful and reasonably prompt.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Mr Preece,
Thank you for taking the time to share such detailed feedback regarding Wantage Leisure Centre.
We appreciate you highlighting both the areas where improvements could be made and the aspects of the centre that you have found positive.
We’re sorry to hear that you feel the showers, toilets and lockers would benefit from refurbishment, and we also appreciate your comments regarding the website, app and membership setup. We understand how frustrating it can be when information is unclear or systems do not communicate as expected.
It’s encouraging to hear that, once set up, you generally find the IT systems work well, and that you have found our pool well maintained and our staff friendly and helpful. We’ll ensure your feedback is shared with the relevant teams for consideration.
Thank you again for taking the time to provide such constructive feedback. We hope to continue improving your experience at Wantage Leisure Centre.
Kind regards,
Suheera
Friendly and helpful
All the staff and instructors are friendly and helpful whilst being professional.
21. maj 2026
Besvarelse fra Better - Wantage Leisure Centre
Hi Stephen
Thank you for your review.
We are very pleased to see that the staff and instructors at Wantage Leisure Centre are providing a great service, and we will be sure to pass your feedback on!
Kind Regards
Amir
Wantage LC
I've been a member for years. Staff have always been helpful. They have recently started having a receptionist back on reception which has been great. Not sure why they stopped having someone on reception.
I've seen they are also looking to invest in the building this year which is amazing. Well overdue!
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Thank you very much for finding the time to share your experience with us, Paul.
We are very happy to hear you appreciate our staff and your visits to Wantage Leisure Centre.
Kind Regards
I came into the centre for the first…
I came into the centre for the first time , found the staff so friendly, didn’t know where to go for a swim and the staff showed me the Change area and pool had a lovely experience, will be visiting again
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Steve,
Thank you for sharing your lovely feedback!
We’re delighted to hear that you had such a positive first visit to our Wantage Leisure Centre, and that our team made you feel welcome and supported during your swim.
It's great to know that the staff have been providing a friendly and helpful service.
Warm Regards,
Kaisha
Lovely staff, changing is not good
The staff are lovely. The gym is on the small side but seems well enough equipped. But the changing is virtually non-existent/dirty and badly in need of refurbishment. I suspect its a bit of a vicious cycle as a refurb would be costly, but they must be losing revenue because they badly need a refurb...
5. januar 2026
Besvarelse fra Better - Wantage Leisure Centre
Hi Angela
Thank you for your review.
We appreciate your feedback, and we will pass this on to the team at Wantage Leisure Centre to review.
In addition to this, we hope you continue to enjoy the recently refurbished gym and equipment at the centre.
Kind Regards
Amir
Good tutors
Good tutors, especially those teaching spin and gym classes.
More capacity for pickleball in the sports hall would be welcome. This sport is becoming more and more popular and the drop in sessions are generally over-subscribed.
The gym has been renovated very well and I'm glad that they're installing more sustainable energy systems. The loos and swimming changing facilities are still very scruffy, however. Hopefully they're in line for refurbishment soon. Sharing the facilities with the school limits daytime availability (notably hall use and showers).
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hello ,
Thank you for your comments and feedback.
Kind Regards
Great swimming lessons
Great swimming lessons great teachers and good communication
18. november 2025
Besvarelse fra Better - Wantage Leisure Centre
Hello Elly,
Thank you for your comments and feed back.
Kind Regards
I find the staff very friendly
I find the staff very friendly and helpful and the facilities are all very kept
3. november 2025
Besvarelse fra Better - Wantage Leisure Centre
Dear Pete,
Thank you for taking the time to share your feedback with us. We truly appreciate our customers, and your kind comment motivates us to continue our hard work.
Kind Regards,
Sara
Foundation Swimming Lessons
I booked foundation swimming lessons for my 4 year old. The teachers are lovely but drop off is very chaotic at the start of the lesson and at the end. There is a pool cover that completely blocks line of sight from the viewing area down to the shallow end of the pool where the newest swimmers are, the swimmers parents are most keen to keep an eye on! There is also absolutely no rewards system for the children to acknowledge and celebrate their progress. Other BETTER Swimming providers use coloured swim hats when children achieve their milestones. Even a certificate or woven badge would be something to encourage the children to strive for their next achievement.
3. oktober 2025
Besvarelse fra Better - Wantage Leisure Centre
HI Dawn,
Thanks for your review.
We are sorry to hear that you are unhappy with your lessons at Wantage.
Different stage caps are available, but may be out of stock - please speak to a member of the concierge team so they can assist you with this.
We also do offer certificates and medals, the certificates are free if you would like a digital copy and if you would like a physical copy or medal these can be purchased for a small fee at reception. Please note; the medals are not available everywhere just yet, as we are currently rolling this out.
Warm Regards
Hazal
Booking systems need modernising
Booking system on app is painfully bad. It’s not intuitive to find existing bookings. Having to manually check in at reception for each class is also very old fashioned. Why can’t it be automated like at other centres?
24. september 2025
Besvarelse fra Better - Wantage Leisure Centre
Hi Mrs Burdett
Thank you for your review, and we appreciate your feedback.
We are sorry to see that you are unhappy with the Better App and the entry system at the Wantage Leisure Centre, and we have passed your feedback on to the relevant teams to review.
Kind Regards
Amir
I arrived for a class that I had booked…
I arrived for a class that I had booked only to be told it wasn't running. I understand the reason why, but surely an email could have been sent to save me having had to get there - for nothing?
22. april 2025
Besvarelse fra Better - Wantage Leisure Centre
Hi Bridget,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
We completely understand how frustrating it must have been to arrive and find the class wasn't running. We aim to provide timely communication and will certainly take your suggestion into account to improve how we notify customers in the future. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to have the chance to serve you better next time.
Warm regards,
Charmaine
I attended the Menopause event at the…
I attended the Menopause event at the centre last night.
I throughly enjoyed the chair Aerobics which was run by Finnley. I recommend all of his classes.
The talk on Mental Health really helped and was so interesting.
I will be booking on next month
Thank you to Vicky and Pam for organising
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Mrs Jezzard,
Thank you so much for your wonderful feedback!
We're so glad to hear that you enjoyed the chair aerobics with Finnley and found the mental health talk helpful and interesting. It’s great to know that you'll be joining us again next month! A big thank you to Vicky and Pam for their dedication in organising these events. We look forward to welcoming you back soon!
Best regards,
Charmaine
Menopause initiative …
The staff are always friendly and helpful. The facilities are well cared for.
I love the menopause events, it is great to have a place to talk about women's mental and physical well-being. This is a fantastic initiative.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Mr Wallis,
Thank you so much for your lovely review.
We're thrilled to hear that you've had positive experiences with our staff and facilities. We truly believe in the importance of providing a space for open conversations about women's mental and physical well-being, and we're so glad you enjoy our menopause events. Your feedback means a lot to us, and we look forward to continuing to support you and others in this meaningful way!
Kind regards,
Charmaine
Fantastic kids swimming lessons- ongoing
We have been extremely happy with the services and support offered at the Wantage leisure centre.
Watching how the team with the kids at the swimming lessons- they offer not just their expertise, but fantastic personable interaction.
The whole centre has a welcoming feeling to it- and is undergoing some modernisation
No hesitation in recommending the swimming team for lessons with kids
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Colin,
Thank you so much for your kind words!
We're thrilled to hear that you've had such a positive experience at the Wantage Leisure Centre. It's wonderful to know that our swimming team has been able to create a supportive and engaging environment for your children. We’re also excited about the ongoing modernisation of the centre, and we truly appreciate your recommendation.
Your feedback means a lot to us, and we look forward to continuing to serve you and your family!
Kind regards,
Charmaine
Menopause Event
On behalf of Janet as she hasn't got a account
Attended the Menopause event at the center this evening. We were treated to a taster session of chair aerobics, which I really enjoyed, especially with having artificial knees and hips, it hit the right level for me. Definitely looking at booking onto the class next week. The talk on mental health was very informative. Thank for organising this.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Vicky,
Thank you so much for your kind words on behalf of Janet!
We're thrilled to hear that Janet enjoyed the chair aerobics session and found it suitable for her needs. It's great to know that the mental health talk was informative as well. We truly appreciate your feedback, and we're so happy to hear you're planning to book the class for next week. We look forward to welcoming you again soon! Thank you for being part of this event!
Kind regards,
Charmaine
The staff are helpful and friendly
The staff are helpful and friendly. Whilst the site may be old, the staff put lots of effort into maintaining it. Additionally, there seems to be a lot of improvements taking place.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Hi Max,
Thank you so much for your kind review!
We are very happy to hear that you found our staff helpful and friendly at the Wantage Leisure Centre. We're committed to providing great service and maintaining the site to the best of our ability, and it's wonderful to know that these efforts are appreciated. We’re also excited about the ongoing improvements and are glad you noticed the positive changes. We hope to welcome you back soon!
Kind regards,
Charmaine
Great staff
Great staff, enthusiastic, friendly and helpful. I’ve just joined and been to a few classes, swimming and a gym induction. The pool was lovely and warm, the gym induction very good and the class instructors very friendly and professional. Apart from the gym which is brand new, the facilities could definitely do with updating, the showers for example are not really fit for purpose but I’m hoping the whole place can get a deserved facelift soon. Very pleased to have joined though.
12. januar 2025
Besvarelse fra Better - Wantage Leisure Centre
Good Morning Harriet,
Thank you for taking the time to share your thoughts with us through your review.
We are thrilled to hear that you are enjoying your membership at the Wantage Leisure Centre. It’s wonderful to know that you find the pool inviting and that you appreciate the updates made to our newly refurbished gym. Our team works hard to create a welcoming atmosphere, and it's heartening to hear that our staff has been friendly and engaging during your visits. We believe that a supportive environment enhances the experience for all our members.
We also truly value your feedback regarding the showers needing a revamp. Your input is essential in helping us maintain and improve our facilities, and we will pass this suggestion on to our management team for consideration.
Thank you once again for your feedback, and we look forward to continuing to meet your fitness and leisure needs at Wantage Leisure Centre!
Best regards,
Charmaine
If I could give 6 stars I would!
I have been going to this centre since I was little. Lovely staff and great facilities. Have always been a fan of their pool and the swimming sessions they offer. Would also like to mention their gym and the fitness classes that are provided by Finley. He had great customer service along with many of the other staff.
26. september 2024
Uopfordret anmeldelse
Besvarelse fra Better - Wantage Leisure Centre
Good Morning Holly,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for taking the time to share your review with us.
It brings us immense joy to learn that you are finding great satisfaction in your membership at the Wantage Leisure Centre. Your positive feedback serves as a testament to the hard work and dedication of our team in providing exceptional service and facilities.
We are also thrilled to hear that you are enjoying the swimming pool and the Fitness Classes provided by Finlay. I will ensure to pass on your lovely feedback to the management team at the centre.
Thank you once again for your valuable feedback. If there is anything we can do to further enhance your experience, please do not hesitate to reach out to us.
Warm regards,
Charmaine
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