Holiday Camp 2026 - highly recommend. Great price. Sabrina and staff were friendly. My daughter loved all the activities - swimming, pottery, crafts, bouncy castle, sports, etc. Centre staff was hel... Se mere
Virksomheden har svaret
Lokation
Skift lokation100 High Street, CR7 8LF Thornton Heath, GB
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Se, hvad kunderne siger
Really happy with the holiday club. My daughter attended for the first time this summer and has thoroughly enjoyed coming, taking part in the activities and making new friends. The hours have been gre... Se mere
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I’m really happy with the holiday club! My child had a wonderful time and especially enjoyed the swimming activities and lessons, bouncy castle, and arts and crafts. She came home happy and excited ea... Se mere
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Wish I’d put my daughter in this club earlier as we only managed the last two days of it. She has been so happy and asking to go back as soon as possible! The staff have been amazing. Make sure it com... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
100 High Street, CR7 8LF, Thornton Heath, Storbritannien
4,1
God
125 anmeldelser
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Your stupid system of sending messages…
Your stupid system of sending messages of non appearance with a fine...I've always kept my bookings Adolf
29. juli 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Adolf,
Thank you for your feedback.
We’re sorry to hear about your frustration regarding the penalty charges. Our system is designed to ensure fairness and efficiency for all customers, and the policy is in place to encourage timely communication about bookings and to ensure customers do not book activities they do not intend to attend. If you believe there has been a mistake or would like to discuss your specific situation further, please reach out to our customer support team — we’re here to help.
Thank you for your understanding.
Best regards,
Charmaine
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Kay,
Thank you so much for taking the time to share your thoughts with us!
We're thrilled to hear that you enjoyed the fitness class at the Thornton Heath Leisure Centre. It’s great to know that our efforts to provide a dynamic and engaging workout experience are resonating with participants like you.
We truly appreciate your understanding regarding the current availability of classes. Please know that we are diligently working on optimising our scheduling to accommodate even more fitness enthusiasts so that everyone can join in on the fun.
We look forward to welcoming you back soon for more invigorating classes!
Best regards,
Charmaine
My experience re locker padlocks
My general experience at Thornton Heath Centre is good as the staff are helpful and the equipment well maintained. However, where it does fails is in the pool changing area. There are only 3 lockers that can be locked without having to pay thru your locker key purchasing system, which, to be honest is too controlling. The main changing room lockers can be locked with personal padlocks. So, why not increase the personal padlocked lockers in the swimming pool changing areas by 25%-50%...
21. juli 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hello Leroy,
Thank you very much for your comments and Feedback.
I will be passing on your comments to the centre
Warm regards.
Besvarelse fra Better - Thornton Heath Leisure Centre
Hello Jan,
Thank you for your comments and feedback.
Warm Regards.
Struggling to book them due to their limited availability
Although there are good classes available, I sometimes struggle to book them due to their limited availability. This is frustrating because I pay for a membership and cannot fully enjoy its benefits.
10. juli 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hello Simona,
We appreciate your comments and feedback.
I sincerely apologize for the inconvenience you are experiencing in booking classes at your preferred times, as certain classes tend to be quite popular.
However, please be informed that members have the ability to book up to seven days in advance to ensure their reservations. Additionally, new bookings are made available each night at 10 PM.
Asking questions are so easy
Asking questions are so easy, the customer service is great & friendly approach. Easy to change from 1-2 another tarif.
5. juni 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hello Joan,
Thank you very much for your thoughtful feedback!
We are delighted to know that you found it simple to ask questions and valued our approachable customer service. It’s also great to hear that the transition to a new tariff went seamlessly for you. Should you require any further assistance, please remember that we are always available to support you!
Warm regards,
Charmaine
Introduction
Samuel, David and Daurina were very patient and helpful using a very slow system and were great at attending to all customers with a friendly altitude.
9. juni 2025
Uopfordret anmeldelse
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Sarah
Thank you for your review.
It is wonderful to see the staff have been able to assist and create a friendly, welcoming atmosphere at the Thornton Heath Leisure Centre.
We will be sure to pass your feedback on, and thank you for choosing Better!
Kind Regards
Amir
Great leisure centre to get fit and…
Great leisure centre to get fit and healthy. A chance to meet some fabulous people from the local community and make friends. Staff at centre so friendly and helpful and great facilities. From someone who never exercised in their life to a now a regular attendee of fitness classes and swimming, have never felt better physically and mentally. Would highly recommend this centre.
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Paula,
Thank you so much for your wonderful review!
We’re thrilled to hear how much you’re enjoying the Thornton Heath Leisure Centre and that it’s made such a positive impact on your fitness and well-being. It’s fantastic to know you’ve found a supportive community and friendly staff here. We look forward to continuing to support you on your health journey—see you at your next class or swim!
Kind regards,
Charmaine
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Natasha
Thank you for taking the time to leave a review.
We are very pleased to see you have had an amazing experience at the Thornton Heath Leisure Centre and had the opportunity to meet the centre staff!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Swimming lesson
Swimming teachers were amazing. Was expecting too many children in the class but the class was small. Very happy.
5. maj 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Aaliya,
Thank you so much for your lovely feedback! We are delighted to hear that you had a great experience with our swimming teachers and that the class size was just right. We always strive to provide quality attention to each swimmer, and it's wonderful to know you were happy with your experience.
We look forward to seeing you again soon!
Kind regards,
Charmaine
I’ve been a member here for a few years…
I’ve been a member here for a few years now but, for some reason my membership dropped off. I have now renewed it as it’s a nice club with a real community feel and great classes and member who are very sociable.
1. maj 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Clare,
Thank you so much for your kind words and for renewing your membership! We're thrilled to have you back and really appreciate your support. It's great to hear that you enjoy the community atmosphere, our classes, and the sociable members—that’s exactly the environment we aim to create.
Looking forward to seeing you around the club!
Kind regards,
Charmaine
Facilities are poor
The services is good but the cleanliness of facilities is very poor there is no hygiene need new refurbishment or very very deep clean the facilities is used by children elderly but not clean enough. Lots of scaling and black stain in the shower areas
3. maj 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi,
Thank you for your feedback. We're glad to hear you were satisfied with our service, but we're very sorry to learn that the cleanliness at the Thornton Heath Leisure Centre did not meet your expectations. Maintaining a hygienic and welcoming environment, especially for children and the elderly, is extremely important to us.
We take your comments seriously and will be reviewing our cleaning protocols immediately. We’ll also assess the condition of our shower areas and prioritise necessary deep cleaning or refurbishment.
Your input helps us improve, and we truly appreciate you bringing this to our attention.
Kind regards,
Charmaine
The staff were friendly
The staff were friendly, but unfortunately, the hygiene at the swimming pool was very poor. The toilets didn’t appear to be cleaned at all, and there was a strong, unpleasant smell of urine. On our last visit, the pool itself was dirty—there was something white floating all over the water. I couldn’t tell exactly what it was—maybe toilet paper, sanitary pads pieces, or something else.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi,
Thanks for your review.
We are sorry to hear you are unhappy with the facilities at Thornton Heath and have passed on your feedback so they can improve for the future.
Warm Regards
Hazal
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi,
Thanks for your review.
We are so glad to hear that the staff at Thornton Heath are so friendly and helpful!
Warm Regards
Hazal
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Debbie,
Thank you so much for your kind words! We're thrilled to hear that you found our team friendly, supportive, and proactive. Providing a positive experience is always our top priority, and your feedback truly means a lot to us. Looking forward to continuing to support you!
Kind regards,
Charmaine
Hygiene and cleaning of changing rooms…
Hygiene and cleaning of changing rooms and toilets for swimming pool need to be improve alot. It's really disgusting at moment their gum everywhere, hair everywhere, old clothes, really bad smells , pee all seats and floor. Pooh and blood up the walls. It's disappointing when membership price is same price for normal gym membership.
5. april 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Zoe
Thank you for your review.
We are very sorry to hear about your experience.
Cleanliness and hygiene, especially in our changing rooms and pool areas, are an absolute priority, and what you’ve described is not what we aim to maintain. We’re genuinely sorry that this has been your experience, and we’re currently investigating this with our cleaning and management teams to ensure it’s addressed immediately.
Kind Regards
Amir
Very helpful and supportive
I found James helped to resolve my issue in a very professional manner. He listened to my concerns and ensured that there was a satisfactory outcome.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Diana,
Thank you for sharing your feedback with us. We’re so pleased to hear that our team was able to resolve your issue in a professional and efficient manner.
We’ll be sure to forward your lovely comments to the Centre Team, they’ll be delighted, especially James. If you need any further assistance in the future, please don’t hesitate to reach out to us.
We look forward to welcoming you back soon!
Kind Regards,
Sarah H
Hi Today I visited Better uk and I met…
Hi Today I visited Better uk and I met a James and security David They Guys are Very Good people. I saw Every thing Gym, Swimming, Sports, James come with me and show me all sports.He Provide me Good Service thanku James and Better uk.
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience at the Thornton Heath Leisure Centre. James and David will be happy to know that they made a positive impact during your visit. We truly appreciate your feedback and look forward to welcoming you back for more gym, swimming, and sports activities.
Thanks again for choosing Better UK!
Kind regards,
harmaine
Got my child to swimming lessons nearly…
Got my child to swimming lessons nearly over night, and I see the difference I. Her second lesson straight away. Thanks
3. marts 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Pablo,
Thanks for your review.
We are so happy to hear that your child is enjoying their lessons at Thornton Heath!
Warm Regards
Hazal
Not happy with the ratio of teacher to kids for beginner level…
My son and daughter are in a Monday class after school,my son is four but feet doesn't touch the bottom of the pool so the same teacher teaching about 7 kids have to be holding my son and teaching the rest of the kids.i don't think this will be an effective way of teaching.i asked and i was told its 1 teacher to 12 kids in a pool,which is too much for 1 teacher at beginners level.i think two or three teachers should be in the pool for that number of kids as we were on Wednesday class and that's how it was.all days should be given equal treatment as Wednesday is no longer suitable for me because I work wn Wednesday night.hope thorton heath centre looks into this as soon as possible as I told Jim and James the staff there about the situation.thanks
10. marts 2025
Besvarelse fra Better - Thornton Heath Leisure Centre
Hi Customer,
Thank you for sharing your feedback.
We truly appreciate you taking the time to express your concerns. We understand the importance of ensuring every child receives the proper attention and support, especially at the beginner level. We're sorry to hear that the current setup on Mondays has not been meeting your expectations.
We will certainly look into your feedback about the teacher-to-student ratio and consider adjustments to improve the experience for both your son and the other children in the class. We understand that your situation on Wednesdays no longer works for you, and we will do our best to address this issue so that all classes, including Monday, receive the necessary support.
We value your input and will work with the team to ensure that future lessons are more effective and enjoyable for all the children involved. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you again for bringing this to our attention!
Kind regards,
Charmaine
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