Attended the gym as member as long ago as before Covid. Just joined again and found a lot of new equipments that compares with any other modern gym. Coupled with family based activities like swimming... Se mere
Virksomheden har svaret
Lokation
Skift lokation1 Thamesmere Drive, SE28 8RE Thamesmead, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
I’m loving it!!! Lovely tutor with absolute control over the class. As a matured adult I find the participants well balanced. Starting seeing results as a matter of fact.
Virksomheden har svaret
I dislike that the water is cold instead of warm as they told my mom . No real instructor, just a lady not even inside the water and telling u what to do, meaning if the adult u came in with doesn't... Se mere
Virksomheden har svaret
I love the environment, it's very nice and clean. The staff are friendly with easy communication and equipment
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
1 Thamesmere Drive, SE28 8RE, Thamesmead, Storbritannien
4,3
Fremragende
63 anmeldelser
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Staff very friendly
Staff very friendly, my kids were very happy about lesson. They welcome,cofortable and felt safe around the trainer.
15. august 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Jayden,
Thank you for your wonderful 5-star review!
We're delighted to hear that your children are enjoying their swimming lessons at Thamesmere Leisure Centre. It's fantastic to know that our team has helped them feel welcomed, comfortable, and safe during their lessons.
We're especially pleased to hear your kind comments about our friendly staff. Creating a positive and supportive environment where children can learn, develop confidence, and enjoy their time in the water is incredibly important to us.
Thank you for taking the time to share your feedback. We look forward to welcoming you and your family back again soon.
Warm Regards,
Hazal
What a fantastic leisure centre and a…
What a fantastic leisure centre and a fabulous team of coach. Mayra our swim coach for my toddler is amazing! my son has the best time and has learnt so quickly.
17. august 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Michelle,
Thank you for your 5-star review!
We're delighted to hear that you're enjoying the centre and that your son is having such a positive experience with his swimming lessons. It's especially wonderful to hear your kind words about Mayra. We're thrilled that she has helped make the lessons so enjoyable and that your son is progressing so well and gaining confidence in the water.
Thank you for taking the time to share your feedback. We'll be sure to pass your lovely comments on to Mayra and the team.
Warm Regards,
Hazal
I love the environment
I love the environment, it's very nice and clean. The staff are friendly with easy communication and equipment
18. august 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Chinedu,
Thank you for your wonderful 5-star review!
We're delighted to hear that you love the environment at Thamesmere Leisure Centre and that you find the facilities clean and well-maintained. It's also great to know that our friendly team and clear communication have helped make your experience a positive one.
Thank you for taking the time to share your kind feedback. We truly appreciate your support and look forward to welcoming you back again soon.
Warm Regards,
Hazal
I’m loving it!!
I’m loving it!!! Lovely tutor with absolute control over the class. As a matured adult I find the participants well balanced. Starting seeing results as a matter of fact.
27. juli 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Gary,
Thank you for your wonderful feedback.
We're delighted to hear that you're enjoying the class and already seeing positive results. It's especially rewarding to know that you find the tutor supportive, engaging, and in control of the sessions, helping to create a balanced and welcoming environment for everyone.
Thank you for taking the time to share your experience. We wish you every success as you continue your journey and look forward to seeing your progress.
Warm Regards,
Hazal
Excellent great value great service and…
Excellent great value great service and support can highly recommend
27. juli 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Steve
Thank you for your review.
We are delighted to hear that you found great value in our service and support, and we hope you reach your health and fitness goals with us at Thamesmere Leisure Centre.
Kind Regards
Amir
Cancelling my membership
I have been paying a monthly fee for over a year now whilst also being unable to use it !! I realized how stupid that was & finally have cancelled my membership. I am simply not well enough to use it ! I had a prompt, courteous & sympathetic response - Thank you
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Amanda.
We’re sorry to hear about your situation, but we truly appreciate you taking the time to share this feedback.
We completely understand that circumstances can change, and we’re very sorry that you’ve been unable to make use of your membership. It’s reassuring to hear that, when you did get in touch, you received a prompt, courteous, and sympathetic response from the team, as this is the level of service we always aim to provide.
We sincerely wish you all the very best with your health and hope that things improve for you in the future. Thank you again for your feedback.
Warm Regards,
Hazal
Great new equipments in the Gym
Attended the gym as member as long ago as before Covid. Just joined again and found a lot of new equipments that compares with any other modern gym. Coupled with family based activities like swimming and library, makes better thamesmead a great gym .
7. juli 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Temiyato
Thank you for your review.
We are delighted to hear you are enjoying the upgraded facilities and wide range of activities at Thamesmead.
It’s great to have you and your family with us!
Kind Regards
Amir
Problems with Swimming Lessons
My son attended swimming lessons here and was moved up a group. He was super excited but was then told there was a mistake and moved him back down. A few months later same thing again. This was humiliating and demoralising for an 8 year old! I have moved him to Woolwich Waves where they seem better organised. I emailed the manager at Thamesmere who said he would speak with the teacher and get back to me but he never did. The changing room cubicals at Thamesmere are always full of peoples' belongings too. Also the parents' viewing area only faces the big pool so if your child is in the small pool you have to sit right at the end of the bleachers and twist awkwardly. They have a huge slide that looks great but they never let the kids use. Not impressed.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Better - Thamesmere Leisure Centre
Hi David,
Thank you for your review!
We're deeply sorry to hear about the issues you experienced at our centres and the inconsistencies with your little one's swimming stage.
We will be sharing this with the relevant team for further review on where we went wrong, as well as your comments about the cleanliness of our hanging room facilities, and the issues with viewing the small pool area.
Thank you again for your feedback!
Warm Regards,
Kaisha
Disappointed
I dislike that the water is cold instead of warm as they told my mom .
No real instructor, just a lady not even inside the water and telling u what to do, meaning if the adult u came in with doesn't know how to swim, you cannot learn.
I had to give just two star as I like to learn how to swim even though I don't enjoy the water temperature as I am allergic to cold.
9. maj 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Obianuju,
Thank you for your review!
We're sorry to hear that you're experiencing issues with the water temperature at our centre.
We're more than happy to raise this with the team to see if there are any known issues.
Regarding your swim instructor, our Foundation classes are structured differently from Swimbies sessions, so the instructor may not always be in the water during the lesson.
If you are looking for a more personalised learning experience outside of a group setting, you may also wish to consider 1-2-1 swimming lessons.
We'ee happy to hear that you're enjoying your swimming lessons despite the concerns you've raised.
Thank you again for your feedback!
Warm Regards,
Kaisha
Toilets are no smelling nice
I was a banker before I retired so whenever a new person joined our bank they were crossed trained , to get the whole picture.Facilitues are ok except outside bins are not emptied and lots of littering around the front of your buildings causing an eyesore,and there by reflecting on your Gym.
2. maj 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Syed,
Thank you for sharing your feedback and your perspective.
It’s good to hear you feel the facilities are generally acceptable.
However, we’re sorry to hear about the issues you’ve noticed outside the building regarding bins and litter. We understand how this can affect the overall impression of the site, and we will make sure your comments are passed on to the relevant team so it can be looked into and addressed.
We appreciate you taking the time to highlight this.
Best wishes
Azaria
Always accommodating
Always accommodating , patient , and caring. Tailoring methods of teaching per child ! Wonderful ! Swimming instructors very lovely at thamesmead - Nicole , Steph always pleasant and smiling !
16. marts 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Emma
Thanks for your review.
We are so pleased to hear that the swimming teaching staff at Thamesmere Leisure Centre have been so supportive.
We will ensure that they receive this kind feedback.
Kind Regards
Rachel
A well run centre
I've seen some reviews here that are a little over critical. People need to visit some other centres before commenting. I mainly use the swimming facilities and from chatting to other swimmers have found people traveling past other leisure centres that would be convenient for them. The pool staff have other duties in addition to life guarding and I've always found them to be friendly and helpful. The tutors there are thoroughly professional, you can visibly see the children improving with each week. On the whole a very well run centre and long may it continue. Whilst writing I'd like to single out Damallie. Had she not been there to steer me through membership etc. I would probably have given up as soon as I'd started. Thank you Dama.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Angelo,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Thamesmere Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received particulary from Damallie.
Warm Regards
Hazal
What’s important for people to know? This company is organized, responsive, and easy to work with. Communication is clear throughout the entire process, so you’re never left wondering what’s happening
What made my experience great was how smooth and stress-free everything felt from beginning to end. The process was clearly explained, and I always knew what the next steps were. That kind of transparency really builds trust.
The company does a great job with communication - responses were quick, clear, and professional. I also appreciated how friendly and respectful the team was.
They didn't rush me and took the time to answer my questions thoroughly
18. februar 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hello Vasil,
Thank you for sharing your detailed feedback with us.
We are delighted to hear that you found BETTER to be organised, responsive, transparent, and very professional in their dealings with customers.
Thank you for choosing Thamesmere Leisure Centre.
Kind regards.
Jasmine.
Improvements
What i dont like about Better gym Thamesmere is that they are very slow to act on complaints. The swimming pool water temperature is always cold. The equipments used for Barre feet are faulty and been so for a long time. Better gym Thamesmere need to do better. You can't keep increasing membership fees every year with faulty equipments and dirty toilets/door windows.
27. januar 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Sandd,
Thank you for taking the time to share your feedback!
We’re very sorry to hear about the issues you’ve experienced at our Thamesmere Leisure Centre, particularly with the swimming pool temperature, Barre equipment, and general cleanliness.
Your concerns are taken seriously, and we apologise for any frustration caused by delays in addressing complaints.
We've passed your feedback on, so it can be reviewed at a higher level.
We’re always committed to improving the facilities and ensuring a safe and enjoyable environment for all of our members.
Warm Regards,
Kaisha
Love this place
Love this place! Always so clean - staff always staying on top of cleanliness. Staff are friendly. Never too packed either which is great!
27. januar 2026
Besvarelse fra Better - Thamesmere Leisure Centre
Hello Chris,
Thank you for your comments and feedback.
Kind Regards
gym-tastic!
I joined better gym because I found it to be economically efficient since I wanted to swim quite a few times per week rather than pay separately. Since then, Iv never looked back and have added some classes to fitness routine which I feel has really helped with my mental and physical wellbeing. Also, the staff are helpful and friendly
17. november 2025
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Guest
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Thamesmere Leisure Centre, making the most of your membership, the swimming, and the classes.
It’s great to hear that the staff have had such a positive impact on your wellbeing. We will pass your feedback on!
Kind Regards
Amir
Besvarelse fra Better - Thamesmere Leisure Centre
Thank you for sharing your lovely feedback with us, Linda!
Kind Regards
Thamesmead gym
Having been the first time in my nearly 69 years of becoming a gym member part of Health wise I was treated very well showed what were the best exercises for me and what pace to go at. I’m now going about 5 times a week and enjoying it.
14. august 2025
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Peter,
Thank you so much for sharing your experience!
We're truly honored that you chose Healthwise as your first gym membership, and it's wonderful to hear how well you've been supported on your fitness journey. It's inspiring to see your dedication, going five times a week is amazing! We're glad you're enjoying it, and we’re always here to help you stay motivated and moving at the right pace. Keep up the great work!
Kind regards,
Charmaine
Demi the receptionist was approachable…
Demi the receptionist was approachable and friendly.
She was very helpful linking up my membership card with my on
line account
28. juli 2025
Besvarelse fra Better - Thamesmere Leisure Centre
Hello Gill,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Very flexible and great opportunities for overall health and well being
Amazing opportunities and activities for overall health, great safety
28. juli 2025
Besvarelse fra Better - Thamesmere Leisure Centre
Hi Abimbola,
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying the opportunities and activities we offer for overall health, and that you feel safe with us. Your feedback motivates us to keep providing the best experience possible at the Thamesmere Leisure Centre.
Kind regards,
Charmaine
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