The staff at Teddington pool are lovely, very helpful and happy to answer any questionss. I've only had one swimming lesson but have to say Barbara is amazing!! Makes you feel comfortable, supported a... Se mere
Virksomheden har svaret
Lokation
Skift lokationVicarage Road,, TW11 8EZ Teddington,, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have a swim UK membership but tried the gym and a yoga and pilates class for free at their Open Weekend. Absolutely loved both! Will definitely consider extending my membership to include cla... Se mere
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Better Gym Teddington Gym and pools has transformed my life . I have never had Gym membership before. Instructors of the classes I attend Richard, Sam, anda and Hamid make a point of getting to kno... Se mere
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They've just taken over my local gym but still no access despite being able to join dozens of other "Better" gyms around the country. Evidently their takeover abilities, at least within the IT depart... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Vicarage Road,, TW11 8EZ, Teddington,, Storbritannien
3,3
Middel
34 anmeldelser
Bed kunder om at skrive en anmeldelse
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Barbara is amazing!!…
The staff at Teddington pool are lovely, very helpful and happy to answer any questionss. I've only had one swimming lesson but have to say Barbara is amazing!! Makes you feel comfortable, supported and confident...she has me swimming in the 1st lesson...she is great, if like me at over 50 think it's too late...get a Barbara she's brilliant!!
24. august 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Fiona,
Thank you so much for your wonderful review!
We’re thrilled to hear that Barbara made such a positive impact from your very first lesson. It’s fantastic to know she helped you feel comfortable and confident in the water.
We’ll be sure to pass your kind words on to Barbara, we’re sure they’ll make her day!
And we completely agree, it’s never too late to learn something new.
We hope you continue to enjoy your swimming journey with us!
Best wishes
Azaria
Friendly, helpful, trained staff. Very enjoyable experience.
I have a swim UK membership but tried the gym and a yoga and pilates class for free at their Open Weekend.
Absolutely loved both! Will definitely consider extending my membership to include classes and gym when the days get shorter, though the regular yoga and pilates class run by that particular teacher is a little late for me (starting at 8pm) by the time I get home.
I was given a gym tour specific to what I requested and for someone who has always said they hated the gym (have had gym induction many years ago which wasn't what suited me), have been turned around.
All the staff were Amazing - super friendly and helpful.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Karin,
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed both the gym and the yoga and Pilates classes during our Open Weekend.
It's especially wonderful to hear that your gym tour was tailored to your needs and helped change your perception of the gym. We understand how important it is to feel comfortable and supported, so it's fantastic to know that the experience was a positive one.
We're also thrilled to hear such kind words about our team. Your comments about the staff being friendly, helpful, and welcoming will mean a great deal to them.
Thank you again for your feedback, and we hope to welcome you back to the gym and classes again in the future.
Warm Regards,
Hazal
Experience
Staff are very friendly & gave based advice that suited me best.
Although gym is small but it is clean. I think it may benefit having a couple os machines
Parking is good
However the toilets are small
2. august 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Mitra,
Thank you for your feedback!
We're pleased to hear our team was friendly and helpful!
We appreciate your suggestions regarding additional equipment and the toilet facilities, and we'll take them on board.
We hope to see you again soon!
Warm regards
Azaria
Better Gym Teddington Gym and pools has…
Better Gym Teddington Gym and pools has transformed my life . I have never had Gym membership before. Instructors of the classes I attend Richard, Sam, anda and Hamid make a point of getting to know us and adapt exercises according to everyone's physical fitness. I have a medical condition which they have helped me with and everyone is friendly and welcoming. I have made many friends who I see outside of the classes so am enjoying the social element. I'd love their to be another low impact class on a Sunday as I'm still working. I highly recommend coming along to try out a class.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Liza,
Thank you so much for your amazing review - what a wonderful thing to read!
To hear that Teddington Gym and Pools has had such a transformative impact on your life is truly inspiring, and it's exactly why we do what we do. We're so proud to be part of your journey and grateful that you've trusted us to support you.
We look forward to welcoming you back for many more sessions to come!
Warm Regards,
Hazal
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Anthony,
Thanks for your review.
We are so pleased to hear that the staff at Teddington Pools and Fitness Centre have been so helpful!
Warm Regards
Hazal
Teddington Pools excellent instructors
Excellent Instructors
I attend Iyengar Yoga and Body Conditioning Basics classes and both instructors, Pauline and Sam, are really good, both very helpful and patient. I would certainly recommend these classes and the Centre as all the staff are very welcoming.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Maggie,
Thank you for your great feedback!
We’re delighted to hear you’re enjoying the Iyengar Yoga and Body Conditioning Basics classes, and that Pauline and Sam have been so helpful and patient.
It’s also lovely to know you find our staff welcoming.
We really appreciate your recommendation
Best wishes
Azaria
I really enjoy the fitness classes with Sam and Richard
I really enjoy the fitness classes with Sam and Richard. I feel I get a very good workout and importantly, a proper, instructed stretch afterwards.
It's worth being a member so that you can book early as many of the popular classes fill up quickly.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Christine,
Thank you for your kind feedback.
We’re really glad you’re enjoying the fitness classes with Sam and Richard and finding them both effective and well-structured, especially the stretch at the end.
It’s great to hear you’re getting value from your membership and able to secure spaces on the popular sessions by booking early.
We appreciate you taking the time to share your experience, and can't wait to welcome you back!
Best wishes
Azaria
I’m the club secretary for Teddington SC
I’m the club secretary for Teddington SC and we use the facilities 7 days a week and Rob the manager and all his staff are great to deal with and will always go “above and beyond” to help if they can.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Laura,
Thank you for your wonderful review!
We're over the moon that Rob and our team have been great to deal with, and that we're always going above and beyond to assist with your queries.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Healthwise customers using the App
Isabella (Community Sport Manager) was very helpful when I met with her after my hastily arranged, by Isabella, swim.
There had been some confusion with my Healthwise membership starting yesterday on 1st June, that I had been able to book a Pilates class last week for today (3rd June) but not a Swimming session for yesterday without it 'charging' £5.75 given Healthwise is an all-inclusive membership at several Richmond centres.
The App needs to be amended, and here's why:
When I had found a Swimming slot it showed Free, but when I increased the numeral to 1 it showed a charge. How was I to know?
Isabella explained that it was designed to show an additional swim, but would anyone want two swims, or be able to book an extra swim for their (healthier) offspring and gain entrance for two people? Surely everyone has their own membership?
2. juni 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Mark,
Thank you for your review!
We're sorry to hear that you were experiencing issues with our Better UK App and making bookings.
We're thrilled to know that Isabella helped to resolve this promptly, which enabled you to start accessing the swim benefit of your Membership.
The App is designed to let members book multiple sessions for one activity.
This is not something that we've adapted based on one's Membership type, but we greatly appreciate your feedback on this.
Thank you again for sharing your review!
Warm Regards,
Kaisha
From enrolling to the course and attend…
From enrolling to the course and attend classes for my child, the process was smooth and efficient. Receptionist was very friendly and helpful, swim coach was professional. Very satisfied!
7. maj 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Joey,
Thank you for taking the time to share your experience!
It’s lovely to hear everything went smoothly,
I’m glad the reception team made you feel welcome and that your child’s swim coach has made a positive impression as well.
We really appreciate your feedback and are pleased to hear you’ve been so satisfied.
Warm regards,
Azaria
Concerns Regarding Progression and Decision to Withdraw from Swim School
Since Better took over the swim school, we have noticed that the progression of the children has significantly slowed. It now appears to take much longer for swimmers to move from one stage to the next, which is concerning.
Additionally, the overall structure feels increasingly commercial, with higher costs that make it less affordable for the average parent. This is particularly disappointing given the importance of swimming development for children.
As a result, we have decided that, after this term, we will be withdrawing our children from the swim school.
21. april 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Olisa,
Thank you for your review!
We're sorry to hear that you feel there has been a decline in progression due to our swim school programme.
We understand that you've suggested that there has been little progression since we began operating the centre, and we're deeply saddened to hear this.
Thank you for your feedback, and we wish you all the best!
Warm Regards,
Kaisha
Expensive, inconvinient, dirty
1. Opening times 17.00-22.00
2. Booking every visit
3. 20 pounds fee for 5min introduction
4. Bank holiday cloasures
5. Smell and cleanness/dirtness of showers
6. Total first month fee over 80 pounds
4. april 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Matthew,
Thanks for your review.
We are happy to address the points you have raised for Teddington Pools and Fitness.
1. Opening times are 06:30-22;00 Mon-Thurs, 06:30-21:00 Fridays and 08:00-20:00 Sat and Sun.
2. You do not need to book, but we do recommend it so you are guaranteed a space.
3. The induction is not for 5 minutes, it is for 30mins-1 hour, depending on which session you choose and this is included if you have a monthly membership. We can see you booked an induction at Whitton Sports Centre, which is not operated by GLL/Better so we would not be able to comment on the prices for their inductions or length of the sessions.
4. We are not closed on Bank holidays, but there may be reduced hours.
5. We are sorry to hear that you have found the centre to be dirty and have passed this onto the centres management team to investigate.
6. The price you pay for membership will depend on the access you would like. We can see that with your membership your first months fee was £38.98, you then chose to upgrade to extended access and were charged the pro-rata difference between the 2 memberships (£27.63). We do not charge any admin fees for changing memberships, but you will pay a one-off set-up fee upon joining.
We hope that helps and thanks again for your review.
Warm Regards
Hazal
I booked swimming lessons for my…
I booked swimming lessons for my daughter starting on 3rd April, but they have been cancelled for two consecutive weeks. I wouldn't recommend the Teddington pools swimming lesson for swimbies, i.e., 13-24 months.
9. april 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Carie,
Thank you for your feedback!
We understand that you joined a week before the Easter half-term, which affected the first few weeks of your little one's lessons.
We deeply apologise for any inconvenience this has caused, and we appreciate your frustration.
Please note that you're eligible for a refund as you're within your 14-day cooling-off period.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Dreadful software and admin
Our health club used to be run by Richmond council. Then by Better. The switch has been a nightmare in terms of admin and app. The migration was awful. The app was upgraded and again failed. What used to be easy on the Richmond system is invariably more difficult on the better app and systems.
The staff gave different information about changing membership type. They are helpful as they were before, but clearly don’t all have the same information to hand.
I am still a gym member despite Better not because of Better.
26. marts 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Ety,
Thank you for your review!
We're sorry to hear that you've experienced issues with the Better App.
We’d love to know what you were trying to book and more information about the problems you were having due to this.
We apologise for any frustration that's been caused because of this.
Your feedback is greatly appreciated, as this helps us to make improvements.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Definitely not 'Better'....
I have two kids enrolled in the swim class at Teddington. Since Better took over, it has been an absolute mess and extremely frustrating (and time consuming) for parents.
Billing and direct debit - this had to be sorted out over multiple emails, phone calls and face to face discussions over several weeks and months . My son was booked into the wrong class, membership cancelled, reinstated, wrong membership, he then dropped off the system, put back on and the list goes on.
App and Portal - I have tried to log onto the app but not found it easy to use. If you want to track progress, you have to log on to something else (a portal) and need a new password and log in. It is not linked in any way. You can't seem to book or move classes on the app.
Service - unfortunately, the staff at reception have no idea about the swim classes. The levels and stages have changed now and I was told my son was in the wrong class this whole time. When trying to move him into the right class, they discovered that he had in fact completed the stage above already? After 45 mins of confusion, they could not book me into the next class up saying they are unsure of availability and I now need to email someone else.
This is absolutely ridiculous - please please sort it out.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Lim,
Thanks for your review!
I have sent you a find reviewer request so I can look into your complaint.
Please ensure you fill this in within the next 3 days so I can assist you.
[Update]
Hi Lim,
Thank you for your patience!
We've tried to contact you regarding your review, so we can investigate this further.
Sadly, we haven't received an update from you to proceed with the concerns you've raised.
Please feel free to contact us at customerservices@gll.org and put 'FAO Kaisha' in the heading.
Thank you again for your feedback!
Warm Regards,
Kaisha
Perhaps this company should consider a…
Perhaps this company should consider a name change. Both my children enrolled in the swim school - I revived an email this week saying their membership has been cancelled - the same day they took the direct debit payment for their lesson. They made a big song and dance about handing out medals and certificates for the children, but having been given a slip of paper by their swim teacher to collect said medal, there weren’t any left (none available until April) cue several disappointed and upset children. Surely basic communication skills mean the front desk could have told the swim teachers the medals had all gone? Or don’t launch a scheme when you don’t have the merch to back it up.
Just the latest in a long litany of poor service since this company took over at LBRuT.
12. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Helen,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
Warm Regards,
Kaisha
Half term and I don't have the password…
Half term and I don't have the password for the app (wife does and she's at work).
So children couldn't swim today even though there are spaces at Teddington.
I phoned twice for help but they wouldn't let me book on the phone and I was told that the girls couldn't pay at the door.
That's lost revenue for the pool, disappointed children and frustrating waste of time for me.
If the front Reception could have helped then they didn't make that clear. In fact they said the opposite.
I believe them in that they couldn't help with the password as I don't have access to my wife's email account either, to reset a password.
Why they can no longer take a phone booking using a name and a credit card, or a booking at the door without an app, is beyond me.. They used to be able to do both of these things at Teddington Pool. They would rather have an empty pool I guess. When I phoned in the morning they had 6 free spaces between 4pm and 5pm.
(Wife went swimming tonight. Mentioned all this at the desk. Seems the central call centre people on the phone gave out completely incorrect info when they said we couldn't turn up and get in if there was space. Not very well organised by Better so the one star remains.)
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi,
Thank you for sharing this with us!
We're sorry to hear that you and your daughters were unable to attend a swim booking during the holidays due to you not having access to their accounts.
Our customers can book at the Centre in situations like this, and it would be a contactless payment, i.e, by card.
We usually direct customers to book ahead of time online, so they do not travel to the Centre, and there's no availability.
We do apologise if this was not clear, and we're deeply sorry for any inconvenience and frustration this has caused.
We also cannot take payments by phone, as our phone lines are recorded.
This is a security measure designed to protect our customers and ensure that personal and payment details remain secure.
Thank you again for your feedback regarding this, and we'll be sure to share this with the wider team!
Warm Regards,
Kaisha
If you want to enrol in any weekly…
If you want to enrol in any weekly courses, nothing could be done on site at the reception. Even if you have get there to seek help in person, they'll just ask you to go back home and do it online, while their system has some bugs that forbids you to complete what you need to do.
26. januar 2026
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi Irene,
Thank you for sharing your feedback with us!
We're deeply sorry to hear about your experience with our app and your recent visit to our Teddington Pools and Fitness Centre.
We can usually assist customers with signing up for swimming lessons, as we have iPads that are stationed near our concierge desk for this.
There's a possibility that there was not a staff member available to assist further at this time, so we'd like to apologise for any frustration this caused.
If you're still experiencing issues with this, you can use the following link to locate the lessons:
https://betterflow.courseprogress.co.uk/onlinejoining/home
You can also give our customer service centre a ring if you require any further guidance on where to go.
Thank you again for raising this with us, and let us know if you need us to help further.
Warm Regards,
Kaisha
Fantastic staff
Fantastic staff. In particular Wayne who’s always smiling and so helpful and polite!
The classes are great and the instructors brilliant.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at Teddington Pools and Fitness Centre have been so helpful and polite!
Warm Regards
Hazal
Better? Only if you mean worse
GLL Sport Foundation aka "Better" in Teddington should win awards — not for fitness or community spirit, but for redefining the art of inconvenience. Their app is a marvel of modern technology: it crashes, freezes, and generally refuses to function, almost as if it’s designed to test your patience rather than help you book a swim.
And the staff? Inspirational, if you’re studying how not to do customer service. Problems are met with blank stares, sighs, and a “can’t do” attitude so consistent it feels rehearsed. You’d think solving issues was against company policy. The only thing "Better" here is the irony.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Better - Teddington Pools and Fitness Centre
Hello Julian,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear about the issues you’ve encountered with our app and the service. This is not the standard we aim to deliver, and we understand how frustrating this must have been for you.
Your feedback regarding the app performance and customer service has been passed to the relevant teams for immediate review.
We’re committed to improving both our technology and staff training to ensure a smoother and more supportive experience for all our customers.
Thank you again for bringing this to our attention. We appreciate your honesty and hope to restore your confidence in us.
Kind Regards
Dette er Trustpilot
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