I have newly joined the leisure centre in St Austell and it has new equipment. The induction was very thorough and the member of staff, very knowlegable.
Virksomheden har svaret
Lokation
Skift lokationCarlyon Road, PL25 4DB St Austell, GB
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Se, hvad kunderne siger
Overall it’s a decent gym. Fair size and varied equipment. Not a bad price for the gym and pool combined usage. Adult users all seem polite and well mannered with the equipment but the kids that are a... Se mere
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Fabulous centre - great selection of classes led by friendly and encouraging instructors. Lots of fun and a real sense of inclusivity - there is a lot of kindness shown to members by both the centre s... Se mere
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Regular user / member of gym, classes and pool, soft play. Excellent facilities! Very Clean. Really friendly and welcoming staff. Great classes! Lovely cafe, good coffee. Daughter also has swimming le... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Carlyon Road, PL25 4DB, St Austell, Storbritannien
4,2
God
77 anmeldelser
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I have newly joined the leisure centre…
I have newly joined the leisure centre in St Austell and it has new equipment. The induction was very thorough and the member of staff, very knowlegable.
5. oktober 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi there,
Thank you for taking the time to share your feedback.
We're delighted to hear that you've had a positive start to your membership at St Austell Leisure Centre. It's great to know that you found the equipment to be of a high standard and that your induction was thorough and informative.
We're especially pleased to hear your kind comments about our team member's knowledge and support, and we'll be sure to pass your feedback on to the centre.
Thank you for choosing Better, and we wish you every success with your fitness journey.
Warm Regards,
Hazal
Lily’s been made to feel very welcome…
Lily’s been made to feel very welcome at swimming as she’s only 4 and she’s really enjoying it
7. september 2026
Besvarelse fra Better - St Austell Leisure Centre
Hello Marianne,
Thank you very much for your 5-star rating.
We are really pleased to hear Lily is enjoying her lessons, swimming is very important especially here in Cornwall.
We hope she continues to enjoy it each week, and thank you for taking the time to review St Austell Leisure Centre.
Warm regards,
Shirley
Excellent gym and swimming pool
Excellent gym and swimming pool. Especially Mrs Tash Coon on reception, who had to overcome some difficulties with an outdated computer system, but did it with a smile, professionalism and a positive attitude. Thanks.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Better - St Austell Leisure Centre
Hi Martyn,
Thank you for your wonderful feedback!
We're delighted to hear that you enjoyed our gym and swimming pool facilities at our centre.
It's especially pleasing to hear your kind words about Tash on reception, who was a great help, professional and had a positive attitude despite the difficulties with an outdated computer system, and all with a smile on her face.
We'll be sure to pass your compliments to her.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Overall it’s a decent gym
Overall it’s a decent gym. Fair size and varied equipment. Not a bad price for the gym and pool combined usage. Adult users all seem polite and well mannered with the equipment but the kids that are allowed in to get off the streets till 5:30pm are really annoying unfortunately. I don’t want to be negative at all but they are the only negative and a big one. Really disruptive at times, noisy and loitering around equipment in large groups messing about. I get the reason behind them being allowed in and it’s probably a minority but I feel they need better supervision and need to be shown how to use the equipment better.
11. juni 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi John
Thank you for your great feedback.
We’re glad you find the gym well-equipped and good value at St Austell Leisure Centre!
We’re sorry to hear the junior sessions have affected your experience. These sessions run at set times, and we do aim to supervise them closely.
We’ll pass your comments on to the centre team to review supervision and behaviour during these periods.
Best wishes
Azaria
St Austell Leisure Centre
So pleased that I have joined our local centre through the Healthwise route. All information provided and guidance is amazing. Total support from one of the team at the beginning of my journey.
All staff very welcoming and the premises are so clean.
I totally enjoy watching the squirrels out the back of the gym in the little garden, makes me smile and takes the pain away lol.
11. juni 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Alice,
Thank you for your lovely feedback.
We’re so pleased to hear you’re enjoying your Healthwise journey and that you’ve felt supported from the very start.
It’s great to know our team, welcoming staff, and clean facilities have made a positive difference for you.
And we agree, the squirrels are a nice bonus!
Warm regards,
Azaria
The gym in St Austell shuts the male…
The gym in St Austell shuts the male changing rooms between 1630 and 1730hrs daily.
This forces me to use the swimming changing rooms and is degrading as this is not a process females have to follow.
19. maj 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Christopher,
Thank you for your review!
We appreciate your feedback regarding this, and we apologise for any inconvenience this has caused.
We're more than happy to share this with the relevant team.
Thank you again for your review!
Warm Regards,
Kaisha
Staff are always very friendly
Staff are always very friendly, pool is a good temperature (on the cooler side 👍🏻) and the showers hot 😀
The changing rooms could do with a freshen up, but I fully understand that in the current environment that isn’t so easy to fund for a charitable organisation.
All good, I use the pool 2 to 3 times a week now and I’m starting to feel the benefit !
10. maj 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Nick,
Thank you for your lovely review!
We’re so pleased to hear that you’re enjoying your visits at St Austell Leisure Centre!
We also appreciate your understanding regarding the changing rooms and your recognition of the challenges involved.
Feedback like yours is incredibly valuable as we continue to look at ways to improve our facilities for everyone.
It’s fantastic to hear that you’re already starting to feel the benefits of using the pool regularly, keep up the great work!
We look forward to welcoming you back for many more swims
Warm regards,
Azaria
Easy to book and well organised
Easy to book and well organised - I love that its never overcrowded so can always get a proper swim
27. april 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Julie,
Thanks for your review!
Great to hear the booking process works well for you and that you’re able to enjoy a relaxed swim.
We appreciate you taking the time to share this, and hope to see you again soon.
Best wishes
Azaria
Besvarelse fra Better - St Austell Leisure Centre
Hi Bob
Thank you for your review.
We are so pleased to hear that the staff at St Austell Leisure Centre have been so friendly and helpful.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Rachel
Great customer service
Great customer service, glad they retain some human to human interaction on reception. Good selection of classes and the gym is good. Only thing is it would be good if they had a gym only membership.
14. april 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Kelvin,
Thank you for your great feedback!
We’re really pleased to hear you’ve had a positive experience with our team at reception and that you’re enjoying the range of classes and the gym facilities.
We also appreciate your comment regarding membership options, feedback like this is really helpful and will be shared with the relevant team for review.
Thanks again, and we hope to see you again soon!
Warm regards,
Azaria
An amazing choice for fitness
The facilities are all very clean and tidy, the staff are very helpful and friendly. A great place to go to for fitness and wellbeing.
29. marts 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Liv
Thank you for your review.
We are very pleased to see that you are having an all-round great experience at St Austell Leisure Centre and that you have had the opportunity to meet the centre staff!
It is also great to know the centre is in great condition, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
My local Better Leisure centre is well…
My local Better Leisure centre is well run, organised and kept very clean. Just on my doorstep too.
26. marts 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Tristan
Thanks for your review.
We are so pleased to hear that you are enjoying the use of St Austell Leisure Centre, and the location is very convenient for you.
We will be sure to pass your kind feedback onto the centre team
Warm Regards
Rachel
Its with a heavy heart that l write this review as the staff are friendly , kind and professional
Its with a heavy heart that l write this review , as the staff are always friendly and professional .
Sadly ,the condition and cleanliness of the Club is disappointing and falls well below the standard l would expect .
The Gym floor on my visit didn't look as if it had been hoovered or brushed , gym equipment is nearly always dirty .
The changing room at wet area of swimming pool is so dirty , this could be because of heavy usage but it needs to be monitored .
Children need to be supervised as one young boy aged around 13/14 yrs old pushed my changing room door open deliberately as l was getting undressed . to go to pool . l spoke to him but he was cheeky to me .
The poolside shower and tiles at the entrance to the pool are in need of repair ?
In the Yoga class the fire alarm was set off twice but no announcements was made to explain what was expected of the instructor or the members ? We didn't know whether to stay or leave ?
l do love using this gym and l hope these issues can be addressed please ?
9. februar 2026
Besvarelse fra Better - St Austell Leisure Centre
Hello
Thank you very much for your detailed comments and feedback.
We are truly sorry to hear that your recent experience at The St. Austell Leisure Centre fell short of the high standards we strive to maintain. The cleanliness of the gym floor and equipment, as well as the condition of the flooring, do not reflect our usual level of care.
Please be assured that your concerns regarding the supervision of children and the need for repairs to the poolside shower tiles have been passed on to the centre manager for immediate attention.
Thank you for sharing this with us as it will help us to improve.
Gates don’t work
Gates don’t work, or atleast I don’t think they do. Since signing up to the gym I have not once scanned anything or booked it anything. Just walk straight though. Dated equipment, small too.
Unsure if I will renew
10. februar 2026
Besvarelse fra Better - St Austell Leisure Centre
Hello Christopher,
Thank you for your comments and feedback.
We have taken on board your comments, and will pass them over to the centre manager to review.
Kind regards.
Great place
Great place. Excellent monthly price (price for gym,swim and sessions cheaper than most monthly gym sessions elsewhere), staff super friendly and helpful. All ages, sizes and types of people in gym so not intimidated! Love it.
4. februar 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi Gregory,
Thank you so much for the lovely review!
We’re really happy to hear you’re enjoying the value and the friendly team
We really appreciate the support see you again soon!
Kind regards
Azaria - Customer Service Advisor
Friendly and knowledgeable
Friendly and knowledgeable, helped me feel a bit more comfortable.
4. februar 2026
Besvarelse fra Better - St Austell Leisure Centre
Hi,
Thank you for your lovely review!
We're thrilled to hear that the staff at our St Austell Leisure Centre have been so friendly and knowledgeable.
It's great to hear that they've helped and encouraged you to feel more comfortable during your visits.
We can't wait to see you again!
Warm Regards,
Kaisha
Often unable to log into app
Often unable to log into app. Bookings not showing in app. My first swimming lesson was cancelled but no one contacted me so I attended. Card payment taken and direct debit.
17. november 2025
Besvarelse fra Better - St Austell Leisure Centre
Hi Michelle
Thank you for your review.
We're sorry to hear that you are having trouble logging in to your account.
This issue was caused by another account linked to your email address, which we have now corrected.
Please reset your password to log into your Better account, where you can view your bookings.
Kind Regards
Amir
St Austell Leisure Centre At Austell leisure centre is the nicest…
At Austell leisure centre is the nicest of all of the group I have been too. The staff are really friendly the centre is so clean, especially the gym and dry changing room . Swimming pool is also nice , although lane swimming can be very busy and fast swimmers tend or go in the slow lane also, and that is stressful for slower swimmers as we can feel that we are in the way , so it’s better to pick a quieter time to swim , not between 4pm and 6pm for sure , as less pool area for swimming. Other wise all is really nice .
14. oktober 2025
Besvarelse fra Better - St Austell Leisure Centre
Hello Sabina,
Thank you very much for your comments and feedback.
Warm Regards.
Besvarelse fra Better - St Austell Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying St Austell Leisure Centre!
Warm Regards
Hazal
VERY FRIENDLY, WELCOMING AND KNOWLEDGEABLE STAFF
I signed up today at my local centre St Austell and I could not have been made to feel more at ease and welcomed by the lovely receptionist there.
Not only did she answer all my questions and concerns, she went above and beyond to take away any anxiety that I had about joining somewhere new, plus she talked me through the most suitable sessions, days and times for my current needs.
I have now come away feeling very positive and excited, looking forward to starting my new journey.
29. september 2025
Uopfordret anmeldelse
Besvarelse fra Better - St Austell Leisure Centre
Hi Miller,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying St Austell Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
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