Better - Sobell Leisure Centre Anmeldelser 

64
TrustScore 4 ud af 5

3,8

Hornsey Rd, N7 7NY London, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Sauna still broken at Sobell centre almost 1 year. Dumbbells go up to 38kg only instead of the standard 50kg. Only one bench and two squat racks for a facility this size is embarrassing... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had my induction for the gym in the Sobell Centre this morning and a lovely lady called Tee was my instructor and she was brilliant. Tee explained how everything worked in an easy to understand mann... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Fritidsklub
  2. Fitnesscenter
  3. Motionscenter
  4. Indendørs swimmingpool
  5. Bibliotek
  6. Friluftsbad

Skrevet af virksomheden

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Kontaktoplysninger

  • Hornsey Rd, N7 7NY, London, Storbritannien

3,8

God

TrustScore 4 ud af 5

64 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,8

Alle anmeldelser

(64)

5.105 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I try some of the machines and talked…

I try some of the machines and talked to the member of staff.

9. juli 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Nnenna,

Thank you for your review!

We're thrilled to hear that you used some of our gym facilities and spoke with our team during your visit.

We hope you enjoyed your time with us, and we're always happy to assist.

We can't wait to welcome you back again!

Warm Regards, 

Kaisha

Bedømt til 5 ud af 5 stjerner

Helpful and respectful staff,

Helpful and respectful staff,
Excellent gym induction at Sobell center, very patient young man who answered all my questions and explained the equipment fully from adjustment to correct use !

2. juni 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi John,

Thank you for your lovely review!

We're thrilled that you found our team so helpful and respectful during your recent visit.

It's amazing to hear that you found our gym induction excellent, and our fitness instructor was very patient in answering your queries regarding our gym equipment.

We hope to see you again soon!

Warm Regards, 

Kaisha

Bedømt til 4 ud af 5 stjerner

Gym is clean, but shower area needs to be clean

I went to sobell first time to use is gym.
The gym is clean and spacious.

But the show area is a bit untidy. Need to be cleaned. I wish water pressure on shower would be stronger too.

6. maj 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Kenny, 

Thanks for your feedback after your first visit to the gym at Sobell.

It’s good to hear you liked the space and found it clean and comfortable to train in. 

I’m sorry the shower area wasn’t quite up to standard and that the water pressure was disappointing,  that’s useful to know and will be shared with the team so it can be looked into.

We appreciate you taking the time to let us know, and hope you will be back soon!

Warm regards. 

Azaria

Bedømt til 5 ud af 5 stjerner

A great local gym!

A lovely local gym — fully equipped with a low pressure atmosphere.

22. april 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Sydney,

Thanks for your feedback! 

We’re really glad you’re enjoying the gym and appreciate the relaxed atmosphere and well-equipped space.

We hope to see you again soon!

Warm regards, 

Azaria

Bedømt til 2 ud af 5 stjerner

Hi they need to fix the equipment a lot…

Hi they need to fix the equipment a lot quicker as we have limited equipment we only have 1 piece of equipment for each body part and the leg curl has been out of service for 4-5 weeks now it needs to be fixed either they fix it quicker or we get a discount on our membership until it is fixed it is not acceptable and needs immediate action

20. april 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi George

Thank you for your review. 

We sincerely apologise for the delay in resolving the issue you raised, and we appreciate you bringing it to our attention.

Your feedback has been forwarded to the General Manager at Sobell Leisure Centre for review, and we hope this will help in addressing the issue you raised

Kind Regards

Amir

Bedømt til 1 ud af 5 stjerner

Equipment constantly out of order and takes months to fix.

This is on behalf of the majority of gym users.
Fed up with machines out of order. Wouldn't mind if we had two leg extension machines but having one and been out of order for a month. It is the most popular machine.
3x treadmills out of order for ages. The multi use machine broken on lhs. Can't put pin in and pully doesn't work properly.
We have been told techogym who fix the machines have a backlog??? So employ more people.
Everyone fed up.
"What part of your reply suggests we are enjoying our overall experience" ????
"We're happy to hear that you're enjoying your overall experience at our Sobell Leisure Centre."

14. april 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Mandy,

Thank you for your feedback!

We appreciate your comments regarding the maintenance of our gym facilities.

We're more than happy to raise this with the wider team for further investigation.

Thank you again for sharing this with us!

Warm Regards, 

Kaisha

Bedømt til 5 ud af 5 stjerner

Great soft play and great staff

Soft play was fantastic, kids loved it! Staff are really friendly and helpful and we had a great time there. Will go back!

6. april 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Nina, 

Thank you for your lovely review!

We’re so pleased to hear that your children loved the Soft Play!

It’s also wonderful to hear your kind words about our team; they’ll be delighted to know they helped make your visit enjoyable.

We really appreciate your feedback and look forward to welcoming you all back again soon!

Warm regards, 

Azaria

Bedømt til 5 ud af 5 stjerner

The induction trainer at the sobell…

The induction trainer at the sobell centre (her name is T) was absolutely amazing. She was soft spoken, took time to explain everything to me and made me feel very comfortable

1. april 2026
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Besvarelse fra Better - Sobell Leisure Centre

Hello Luna,

Thank you for your fantastic review!



We are so delighted to hear that our Fitness Team were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service, great front door service, place well kept and clean

31. marts 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Mo,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Sobell Leisure Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

Warm Regards

Hazal

Bedømt til 3 ud af 5 stjerner

Sauna still broken at Sobell centre…

Sauna still broken at Sobell centre almost 1 year.

Dumbbells go up to 38kg only instead of the standard 50kg.

Only one bench and two squat racks for a facility this size is embarrassing.

Gymnastics class qué is hard to navigate to get to the changing rooms.

£44.80 per month not bad not great. I'm here as It is relatively quite at certain times in the gym and it's within walking distance. JD gym in Enfield is much better equipped. As is PureGym Finsbury Park. Unfortunately they don't have a sauna.

Very hard to get in contact with the actual manager of Sobell centre.

The toilets reek and affect the changing room badly.

25. marts 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Ross 

Thank you for your review.

We are sorry to hear about your experience at Sobell Leisure Centre. 

Our teams are working to resolve the sauna issues, and we appreciate your feedback regarding the gym equipment and facility layouts. 

We will also ensure your comments about cleanliness, changing rooms and contact with the centre manager are passed to the team for action. 

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

I had my induction for the gym in the…

I had my induction for the gym in the Sobell Centre this morning and a lovely lady called Tee was my instructor and she was brilliant. Tee explained how everything worked in an easy to understand manner and she was happy to answer all my questions . She made me feel like I could accomplish my goals and I was so happy when I left and can’t wait to go back again. Thank you Tee .

4. marts 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Angela,

Thanks for your review.

We are so pleased to hear that Tee at Sobell Leisure Centre was so brilliant and helped you feeling like you can accomplish your goals!

Keep pushing - you've got this!

Warm Regards

Hazal

Bedømt til 2 ud af 5 stjerner

The person answering my email just did…

The person answering my email just did not read the request and messed up my account. They removed memberships and added new ones which was completely inaccurate over the course of 4 weeks. I had to email multiple times, come in person twice, and then call.

The team really need to read the requests. Esher was wonderful in solving the problem at the end. But wow. What a waste of everyone's time from the original person answering my question.

21. januar 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello Yuliya

Thank you for your comments and feedback.

We sincerely apologise for the difficulties you experienced with our customer service team, and we’re pleased that Esher was able to successfully resolve the matter in the end.

Kind regards

Jasmine

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service! Membership query, seemed difficult, with additional documents requests, cancelled direct debit with no clarity- cumbersome input. The service clarified everything, offered a few solution points, and I provided my own solution. They accepted it and sorted this out for me next day! Amazing

30. januar 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello Kim,

Thank you for your fantastic review!



We are so delighted to hear that our Customer Service Team were able to assist you.



We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.



We have also passed on your comments to the agent who assisted you!



Warm Regards
Aaiasa

Bedømt til 1 ud af 5 stjerner

Don’t bother go to the Sobell another…

Don’t bother go to the Sobell another minus is you have to share the gym with school kids they crowd around machines taking them all up. Don’t waste your time coming here. It’s full of bullshit. It has nothing to do with junior gym it’s school kids with a teacher in the morning.

2. februar 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello Linda.

Thank you for your comments and feedback.

I am sorry your experience at Sobell Gym, was not what you had expected.

Have you tried visiting the Gym at a slightly late time after the Junior Gym Session?

However I have passed on your comments to the centre manager to review.

Kind Regards

Bedømt til 4 ud af 5 stjerner

Fantastic play and excellent service by…

Fantastic play and excellent service by teams.

23. oktober 2025
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello F Nour,

Thank you for your comments and feedback.

We are delighted to know that you are enjoying your time at our centre.

Kind regards

Bedømt til 2 ud af 5 stjerner

Gym equipment out of order!

So many pieces of gym equipment are our of order . And have been for ages. Really disrupts my workouts. Thinking of moving to islington Tennis centre

22. januar 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello Michelle,

Thank you very much for your comments and feedback.

I have passed on your comments to the centre manager.

Kind regards

Bedømt til 2 ud af 5 stjerner

Badminton Courts

Came for badminton, court itself was good. There was a spare court next to us that a couple of us waiting to play were using to hit about, and we had that spare court booked later, the earliest available slot for it. Despite us being the only people in the hall, the staff came in to take the spare court down saying that there is nothing in here till later on. They just left us with the space but no net despite them having to come back later to set it up again. I get that we didn't have it booked, but it seemed unnecessary to take this down when we were the only ones in the space. If we could have we would have booked the two courts from the start, but we were unable to book it earlier as it was not available on the booking platform. Was told this is because that space is usually used at that time, but was not this evening. Would be great if the platform could change to allow for bookings if there is the space.

21. januar 2026
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hello Jee,

Thank you very much for your comments and feedback.

I have passed on you comments to the centre manager to review.

Kind regards

Bedømt til 5 ud af 5 stjerner

El-hadj should get a raise

El-hadj was brilliant he was helpful and should get a raise me and my family had a great time because of him

18. januar 2026
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Otto,

Thanks for your review.

We are so pleased to hear that El-hadj at Sobell Leisure Centre was so brilliant and really made your experience one to remember!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

Fun at the sobell. Sobell fun! I took my grandson and some friends to….

I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to buy more tickets for the active multi play that I wanted. Customer services were extremely kind and helped me sort out the refund by giving me credit on my account for the next time I want to take the grandchildren. Thank you better!

6. december 2025
Uopfordret anmeldelse
Better - Sobell Leisure Centre-logo

Besvarelse fra Better - Sobell Leisure Centre

Hi Kim 

Thank you for your review. 

We are very pleased to see that the Customer Service Team has been able to assist with your booking, and we hope your grandchildren enjoy an activity in the future with us!

Kind Regards

Amir

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