My halfway and perfect performance in some exercise due to my health, are understood by instructor, and I was allowed to do to a level Iam able to
Virksomheden har svaret
Lokation
Skift lokation5 Pancras Square, N1C 4AG London, GB
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Se, hvad kunderne siger
It depresses me how so much is broken in this place and never fixed. The lovely light display on the pool wall, the middle shower in in the ladies wet changing room, the silly 30p token rip off and t... Se mere
Virksomheden har svaret
As a new member I wanted to check the gym machines I am familiar with I was using correctly at this centre. Gabriel was flexible, fitting me in after a class, and went beyond my remit. He showed me... Se mere
Virksomheden har svaret
My son has been attending paddlers swimming lessons with Kayleigh at Pancras Square leisure centre. Even after two weeks his confidence has greatly improved and it’s been a joy to see him walking up t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
5 Pancras Square, N1C 4AG, London, Storbritannien
3,4
Middel
45 anmeldelser
Bed kunder om at skrive en anmeldelse
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My Active health
My halfway and perfect performance in some exercise due to my health, are understood by instructor, and I was allowed to do to a level Iam able to
19. juni 2026
Besvarelse fra Better - Pancras Square Leisure
Hi Helen,
Thank you for your kind review!
We really appreciate you taking the time to share your experience, and we’re so pleased to hear that our instructor supported you and adapted the exercises to suit your individual needs.
It’s wonderful to hear how comfortable and supported you felt during your session.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Great gym
Great gym! I started with a short membership for a week. I was convinced to get a membership. Great options for cardio and weights on your own, all kinds of classes, pool, sauna, and personal trainers for when you want to up your game. Friendly, not crowded, clean, working equipment. What more could you want?
22. april 2026
Besvarelse fra Better - Pancras Square Leisure
Hi Carolyn
Thank you for your review.
We are so pleased to hear that you are enjoying Pancras Square Leisure Centre and that you made use of the flexible short-term pass initially that we offer.
We are delighted that you have joined up, and look forward to seeing you at the centre soon.
Warm Regards
Rachel
provide some towels and shower gel or…
provide some towels and shower gel or at least notify new clients that you don't provide these items
15. april 2026
Besvarelse fra Better - Pancras Square Leisure
Hi Adam
Thank you for your email.
I'm sorry to see that you were not made aware that towels and shower gel are not provided at Pancras Square Leisure, and we will be sure to pass your feedback on.
Kind Regards
Amir
Awful migraine inducing money saving…
Awful migraine inducing money saving change to music used during workouts. Some good instructors have left. Urgently review and change the policy so that instructors have the freedom to use music matching their energy/vibes. Disappointed by a social enterprise not being more aware and accommodating inclusivity of a plethora of music types/styles. Considering options for alternative new gym membership.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi KB
Thank you for your review.
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes this Spring
In late 2025 we became aware that the cost of our current music licence, which covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music, one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes, we will continue to monitor feedback and engage with staff and customers.
Kind Regards
Amir
Tents etc
It is up to Better Gym to contact the Council or whoever to resolve the issue re tents etc. Telling members to do it is buck passing. Stop being so useless.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi,
Thanks for your review.
We do not have control over the streets outside of our centres. As you have stated in your previous review - you have seen Social workers trying to assist this person but they are still there.
It is down to the council to assist these members of the public and we would again advise that you report this directly to the council.
Warm Regards
Hazal
When the focus is on money not wellbeing
It is such a shame how bad this leisure centre has become from cancelled classes to limited equipment in the studios for fitness classes and the equipment which is present is so worn and damaged I’m surprised from a health and safety point of view there allowed to be used to a water fountain which has not been working for at least 4 months now all have been repeatedly reported to staff and management and yet still nothing has changed fixed or addressed to now management making the decision to change the music for fitness classes. Instructors are no longer allowed to play the playlist they have spent years creating and perfecting that made each class motivating enjoyable unique and a real pleasure to experience instead we now have a music system that constantly stops working struggles to connect to the internet plays the most strange out of sync music leaves you with a headache by the end of the class and at no point did management think to ask us members what we think especially considering these better centres are meant to be for the community and to find out that to keep the original music being played by instructors would only cost each member £2.50 to £3 per year is quite frankly appalling I would have been more than happy to pay that to keep the amazing playlists the fantastic instructors had put together who are these centres for management or members of the community I thought the idea was to promote wellbeing not cause stress but I suppose it’s about profit not people
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi Nabila,
Thanks for your review!
We're saddened to hear about the issues you've experienced with the facilities at our Pancras Square Leisure.
We're more than happy to raise this with the wider team for further review.
Regarding the change in music license, we’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
It depresses me how so much is broken…
It depresses me how so much is broken in this place and never fixed. The lovely light display on the pool wall, the middle shower in in the ladies wet changing room, the silly 30p token rip off and the machines that dispense them don’t even work, the swimsuit spinner…all broken…never fixed. Would be nice if it was maintained and cleaned.
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi S
Thank you for your review.
We are sorry to hear about your experience at Pancras Square Leisure, and we appreciate you bringing these issues to our attention.
Your feedback has been forwarded to the General Manager for review, and we hope it will help enhance your future experiences with us.
In addition to this, please do not hesitate to contact our Customer Service Team if you have any questions or enquiries.
Kind Regards
Amir
Besvarelse fra Better - Pancras Square Leisure
Hi Ms Katie
Thank you for your review.
We are very pleased to see that Pancras Square Leisure is being well looked after and the staff are creating a friendly atmosphere!
We hope you reach your health and fitness goals with us.
Kind Regards
Amir
Great staff when I went to join
Welcoming, friendly, professional and very helpful staff
30. januar 2026
Besvarelse fra Better - Pancras Square Leisure
Hi Patricia
Thank you for your review.
It is lovely to see that the staff at Pancras Square Leisure are creating such a wonderful atmosphere and have been able to provide help when needed!
If you have any further questions, please do not hesitate to ask.
Kind Regards
Amir
The Sauna/steam room is Carnage !!! and always overcrowded...
Pancras Square Leisure Centre has a great gym, an excellent swimming pool, and good facilities overall. The staff are always friendly, and you’re greeted with a smile at reception every time. If it weren’t for one major issue, this place would easily be five stars.
Unfortunately, I’m giving it one star because of the sauna and steam room situation, which is completely out of control. These areas are consistently overcrowded with people staying in for hours. Although you’re required to book a slot and collect a wristband from reception, that’s where the control ends.
When you arrive for your booked time, the sauna is often already packed. It’s not a good experience opening the door to find 12 people inside, with some standing because there are no seats, despite a clear sign stating a maximum of 8 people. You then try the steam room, only to find the same situation—completely full, no seating, and no enforcement.
What’s worse is that many people inside aren’t even wearing wristbands. Some have bands from previous sessions, and others don’t have one at all. I’ve been swimming at Pancras Square Leisure Centre for six months and try to use the sauna or steam room twice a week, but I now dread it because there is absolutely no monitoring. I have never once seen a staff member check wristbands, and everyone knows you can simply walk in without booking.
On my most recent visit, the floor was extremely slippery because someone had covered themselves in cocoa butter. This is a serious safety hazard, and it only happens because nobody ever checks or supervises these areas. I genuinely feel sorry for people who book a 45-minute session hoping to relax, only to be met with chaos.
This isn’t the fault of the front-line staff—they work hard and keep the facilities clean, which I see regularly. The issue is poor management. The lack of enforcement and basic safety control in the sauna and steam rooms is unacceptable and dangerous.
I’m writing this review so that when an accident eventually happens due to overcrowding and ignored safety rules, people will understand why. Please go and see for yourself—you’ll immediately understand what I mean. This review is based on six months of regular use, not a single bad visit.
If the sauna and steam rooms were properly managed, this leisure centre would get five stars from me without hesitation.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi Daz
Thank you for your review.
Thank you for taking the time to share your detailed feedback about Pancras Square Leisure Centre.
We’re pleased to hear your positive comments about the gym, swimming pool, facilities, and the friendly service provided by our front‑line team. We’re sorry, however, to learn about your experiences with the sauna and steam room.
These booking systems are in place to manage numbers and maintain safety, and it’s clear this has not been working effectively. Your concerns about safety, particularly around overcrowding and slippery floors, are taken very seriously.
Your feedback has been shared with the centre’s management team so they can review supervision, capacity controls, and enforcement in the sauna and steam room.
We appreciate you highlighting both the positives and the areas that need improvement, especially as a regular user.
Kind Regards
Amir
Paddlers class at Pancras Square
My son has been attending paddlers swimming lessons with Kayleigh at Pancras Square leisure centre. Even after two weeks his confidence has greatly improved and it’s been a joy to see him walking up to his chin in water!
14. juli 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Nina,
Thank you so much for your lovely feedback!
We're thrilled to hear that your son is gaining confidence so quickly and enjoying his swimming lessons with Kayleigh. It’s always rewarding to see progress, and we’re glad he's feeling more comfortable in the water already. We’ll be sure to pass on your kind words to Kayleigh—she’ll be delighted to hear them. We look forward to seeing your son continue to grow and enjoy his swimming journey at Pancras Square Leisure Centre!
Kind regards,
Charmaine
Really good gym, great vibes
A pretty well stocked gym with a great pool. The gym floor can get busy but there's generally a good vibe around the place, people being friendly and supportive to each other. People clean benches and machines after themselves too, a rarity with gyms these days.
I just wish the weights room was bigger so the busy times were less congested (Monday evenings).
15. juli 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Oisin,
Thank you so much for your thoughtful review! We’re really glad to hear you enjoy the gym and pool, and that you’ve noticed the positive and supportive atmosphere at the Pancras Square Leisure Centre. We agree—cleanliness is super important, and we appreciate everyone doing their part.
We completely understand your point about the weights room getting busy during peak times like Monday evenings. Your feedback is valuable, and we’re always exploring ways to improve the space and make your workout experience even better.
Thanks again for sharing your thoughts!
Kind regards,
Charmaine
Good check of swimming skills to get…
Good check of swimming skills to get into the right level group
16. juli 2025
Besvarelse fra Better - Pancras Square Leisure
Hello Marcela,
Thank you very much for your comments and feedback.
Kind regards
Natasha is such a fabulous fitness instructor
I am writing this review and giving 5 stars because of the amazing fitness instructor Natasha that does a Power pump n core conditioning classes on Monday and an Aerobics n Power pump classes on Wednesday at this centre she is honestly fantastic her classes are so well thought out from the moves we do to the little stretches in between and the perfectly suited selection of music which is so motivating I just adore her classes and you can work at what ever level that suits you she always gives you a beginner intermediate and advanced so you can go as easy or as intense as you like and she is so friendly and helpful always happy to answer any questions and I can honestly say since finding this fabulous instructor my fitness level has improved tremendously I’m able to increase my weights my squats are getting deeper I can see the changes in my body and though I do ache a little the following day it’s such a nice feeling because you no you worked your body in the right way so a big thank you to Natasha for being such a fabulous fitness instructor
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra Better - Pancras Square Leisure
Hi Nabila,
Thank you so much for your amazing 5-star review! We’re absolutely thrilled to hear how much you’re enjoying Natasha’s classes. She truly puts so much thought and energy into each session, and it’s wonderful to know that her workouts, music choices, and supportive teaching style are making such a positive impact on your fitness journey.
It’s especially inspiring to hear about your progress – deeper squats, increased weights, and those well-earned post-workout aches! Natasha will be so happy to know how much her dedication is appreciated. We’re lucky to have her as part of our team, and even luckier to have members like you who show up and give it their all.
Keep up the great work, and thank you again for sharing your experience!
Kind regards,
Charmaine
I would recommend because...
Helpful staff take care of making you feel welcome right away, from your first visit onwards. Gym, swim and spa areas are pretty Clean. Pancras Square has well maintained modern facilities. The gym is equipt with a good variety of machines and free weights too.
I am looking forward to checking out some of the classes they offer - especially as they are free for members!
21. maj 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Jennifer,
Thank you so much for your kind words!
We're delighted to hear that you felt welcomed and well taken care of from the start. It's great to know you're enjoying the gym, pool, and spa facilities, and that the cleanliness and equipment met your expectations. We're especially excited that you're planning to explore our classes — we think you’ll love them! If you ever have any questions or need recommendations, our team is always here to help.
We look forward to seeing you again soon!
Kind regards,
Charmaine
Besvarelse fra Better - Pancras Square Leisure
Hi Mark
Thank you for your review.
We are very pleased to see you have a great experience at the Pancras Square Leisure and have the opportunity to meet the centre staff.
If you have any further queries, please do not hesitate to ask!
Kind Regards
Amir
How can I solve your problems?
I don't have a phone and thus a plastic card is necessary. I was told one cannot be given to me, so I was dismissed as having to go elsewhere. Well, I am 74 years old and do my work at the BL. I am dealt with unsimpathetic short-tempered people. As things stand, I now come by the reception, wait 20 minutes in line, then they let me in. By then my workout should be almost complete. This is not a one-day problem. It is an on-going problem.
I did get a prompt response from Better and am grateful for how a solution is being implemented that will make my life so much easier. Thank you Charmaine!
21. maj 2025
Besvarelse fra Better - Pancras Square Leisure
Hi MC,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered, and we appreciate you bringing this to our attention.
We understand how frustrating and disheartening it must feel to be met with barriers simply due to not owning a mobile phone. Everyone should be able to access our facilities with dignity and ease, regardless of their circumstances.
It’s especially concerning to hear that you felt dismissed and treated with a lack of patience. That is not the experience we aim to provide, and we sincerely apologise if our team came across as unsympathetic. We are reviewing our policies and front-desk procedures to ensure that all visitors, especially long-standing members like yourself, are treated with respect and accommodation.
Please know we are committed to finding a better solution for you to gain access to the centre if you do not own a mobile device. I will put a card in the post for you to the address details we have for you on our system today.
Thank you again for your feedback, and for continuing to do your work with us at the BL. We value your presence and hope to make your future visits smoother and more welcoming.
Warm regards,
Charmaine
The receptionist that was there is not…
The receptionist that was there is not helpful at all and rude.
7. maj 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Abdeldjalil
Thank you for your review.
We are very sorry to hear about your recent experience at the Pancras Square Leisure, and an email has been sent to you directly to gather more information.
Please reply at your earliest convenience.
Kind Regards
Amir
‘I love my swimming lessons
‘I love my swimming lessons! I want to go every day’, Isla, Age 4
7. maj 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Isla,
Thank you so much for sharing your experiences with us!
We're absolutely thrilled to hear that you're enjoying your swimming lessons. It's fantastic to see your progress and passion for swimming. Keep up the excellent work and continue to embrace the joy of learning in the water. We can’t wait to see you in the pool soon and witness all the amazing skills you’ve been developing! 🏊♀️💙
Kind regards,
Charmaine
One of the PTs offered me a free…
One of the PTs offered me a free session
The gym is quite big So you Have enough space to get your workout done
24. april 2025
Besvarelse fra Better - Pancras Square Leisure
Hi Brendan,
Thanks for your review.
We are delighted to hear that you have received such excellent customer service at Pancras Square Leisure Centre and that you are enjoying the gym!
Warm Regards
Hazal
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