Better - Morden Leisure Centre Anmeldelser 

80
TrustScore 4 ud af 5

4,2

London Rd, SM4 5HE Morden, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

The facility itself is decent, but adult beginners don’t get the support they need. Classes are overcrowded, the pool space is limited, and instructors change almost every week. The new instructors ar... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Would be 5/5 if you were able to use more local leisure centres, say within a radius of 10-15 miles. Many years ago before covid I was able to get a senior membership over 55 yrs , since covid they c... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I have just joined a Morden Leisure Centre. It has great facilities and options for all ages with modern equipment . Staff is polite and helpful. Overall, I had a great experience.

Virksomheden har svaret


Virksomhedsoplysninger

  1. Fritidsklub
  2. Fitnesscenter
  3. Motionscenter
  4. Indendørs swimmingpool
  5. Bibliotek
  6. Friluftsbad

Skrevet af virksomheden

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Kontaktoplysninger

  • London Rd, SM4 5HE, Morden, Storbritannien

4,2

God

TrustScore 4 ud af 5

80 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,2

Alle anmeldelser

(80)

5.432 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Second hand citizens ? Why ?

I have been attending Better for a long time and immediately noticed the strange faces the receptionists do at better in Morden leasure centre however at my age one tries to avoid confrontation and I always blamed on lack of training or the young age of the girls however yesterday they definitely crossed the line . While accompanying my child to start his usual swimming lesson a member of staff appoched saying " ah here you are from now on you need to move to another changing room as they have been complaints "
I was "officially " asked to change the gate of the swimming pool where I collect my 8 years old even he still swims in there ,, as someone according to the staff had made a complaint and our presence has offended someone's religious beliefs. I was told that I haven't done anything wrong nor me neither my child but still we need to move to another gate. At my questions as to what happened I was told to ' learn to have respect " by a rude young girl my daughter,s age . None of them were able to tell me as what kind of disrespect I had caused just by collecting my child and minding our own business?
Obviously they used the office power saying that as they are in charge we must do as you say and "its official. "
Its pointless to say that they made me feel second hand citizen even i am not . I am a mum if four a wife a home maker and a teacher by profession.
Its pointless to say that my child was present and kept saying what have we done wrong and obviously I didn't know the answer as I was not given any answer.
The teachers that teach my child swimming and have been doing it for a long time didn't know this new rule made on the spot for us. One of them kindly apologised but they had not got a clue either as to what we had done to be segregated or why we had to change our gate Had to ask another manager in the swimming pool aeria if I could go through the little children swimming pool to the older ones swimming pool as i know it was not allowed before and he as well didn't know this new rule or change but allowed me to collect my child .
All this brought to my mind some movies where in different times innocent people were asked to don't attend certain public aerias ....
I am on my 50 es . I have grown up four children ,,I mind my business and miticosly respect the rules both in changing rooms as in the commen aeria however I demand reasons when people try to step over my children mostly . I am polite but not stupid. My plea is train your staff to respect people's lives feelings and mostly respect every child as our children are precious . Use common sense . Children are important and we pay monthly for them to learn a skill without allowing anyone to make them feel unwanted non grata at only 8 years old especially if the child goes by the rules.
My question still is : what religious rules can my 8 years old break if he comes out of swimming pool has a shower with his swimming costume on and then goes and changes inside the cubicle while I wait outside the cubicle??
The staff told us that their cubicles are nearer to each other compared to other swimming pools. I find the answer not true as the cubicles are just fine.
It's concerning how people abuse other people without a good reason or explanation.misusing their office . Anyway had to collect my child entering through a gate where my child doesn't swiim anymore as he passed that stage walking through a swimming pool full of children swimming therefore through the staff and teachers, walking along 25 mettes of swimming pool aeria with the risk of slipping as well and if the little door that connects the two swimming pools is busy with the teachers giving the little children to each parent I will be stuck in another aeria meanwhile my child has to wait in the next swimming pool gate ? Why ?.
What our presence has to do with other religions believes ?
If we have some invisible stigma would not that be the case of offending other people in the next changing room believes as well ? I need a valid explanation and an apology as well

17. august 2026
Uopfordret anmeldelse
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Klarida,

Thank you for taking the time to share your feedback about your experience at Morden Leisure Centre.

We're very sorry to hear how upset both you and your child were made to feel by this interaction. We appreciate that being asked to use a different access point without a clear explanation would have been confusing and distressing, particularly when your child was present and left feeling that he had done something wrong.

We want to reassure you that no customer should ever feel unwelcome, singled out or treated differently without a clear and appropriate explanation. We're also concerned to read your comments regarding the manner in which the situation was communicated and the impact this had on your family's experience.

We recognise the importance of treating all customers with respect, dignity and sensitivity, and we're sorry that this was not reflected in your experience. Your feedback has been noted and will be shared with the relevant management team for review.

Warm Regards,

Hazal

Bedømt til 5 ud af 5 stjerner

It was son's first swimming class

It was son's first swimming class, the staff - teachers were all very cooperative. He loved it !

1. august 2026
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Besvarelse fra Better - Morden Leisure Centre

Hi Syeda, 

Thanks for your review, 

We are so pleased to hear that the staff at Morden Leisure Centre have been so supportive!

Warm Regards

Azaria

Bedømt til 5 ud af 5 stjerner

A great experience

I have just joined a Morden Leisure Centre. It has great facilities and options for all ages with modern equipment . Staff is polite and helpful. Overall, I had a great experience.

20. juli 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Sanju,

Thank you for your wonderful feedback!

We're happy to hear that you've had such a positive experience since joining Morden Leisure Centre. It's great to know that you're enjoying the wide range of facilities. We're also pleased that our team made a positive impression through their helpful and polite service.

Thank you for taking the time to share your experience, and we look forward to supporting you on your fitness journey.

Kind regards,
Suheera

Bedømt til 4 ud af 5 stjerner

Junior membership

Good but one you have done your induction the system did not recognise this so I had to drive to the gym to get the app working properly as it kept saying no induction done when it had been

15. juli 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Lisa,

Thank you for taking the time to share your feedback.

We're pleased to hear your induction was completed, but we're sorry to hear you experienced an issue with the app recognising this and that you had to make an unnecessary trip to the centre.

If you ever experience anything similar in the future, please don't hesitate to give us a call. One of our friendly Customer Service Advisors will be happy to assist and get things resolved as quickly as possible.

We appreciate your feedback and hope you continue to enjoy your membership.

Kind regards,
Suheera

Bedømt til 5 ud af 5 stjerner

Price and customer service environmen…

Price and customer service environment r very good my kids are very happy Many Thanks

1. juli 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Adnan,

Thank you for your kind review!

We’re thrilled to hear that you’re happy with both the pricing and the customer service at our Morden Leisure Centre.

It’s especially wonderful to know that your little ones are enjoying their time with us.

We hope to welcome you all back again soon!

Warm Regards,

Kaisha

Bedømt til 3 ud af 5 stjerner

The reception staff at Morden Leisure…

The reception staff at Morden Leisure Centre have been very unfriendly. I feel uncomfortable whenever I interact with them.

18. juni 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Good Afternoon,

Thank you for your review!

We're deeply saddened to hear that your interactions with our team leave you feeling uncomfortable, and we understand that you've suggested the team has been unfriendly.

We're more than happy to share your feedback with the wider team for further review.

Thank you again for raising this with us!

Warm Regards, 

Kaisha

Bedømt til 4 ud af 5 stjerner

Good teachers

Good teachers. The changing rooms could be cleaning though

11. juni 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Customer 

Thank you for your review. 

We are very pleased to see that the teachers are providing a good service, and we appreciate your feedback regarding the changing facilities. 

We will make sure to pass your feedback to the team at the centre, and we hope this will help improve the cleanliness there.

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Great childrens swimming lessons

Great childrens swimming lessons with friendly teachers, very well organised and easy to move sessions if needed. Also love the family fun splash sessions with inflatables!

12. juni 2026
Uopfordret anmeldelse
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Sarah, 

Thank you for your kind review! 

We're so pleased to hear that you and your children are enjoying the swimming lessons and that our teachers and organisation have made the experience smooth and flexible for you at Morden Leisure Centre. 

It’s also great to know the family fun splash sessions and inflatables are a hit! 

We really appreciate your feedback and look forward to seeing you again soon.

Best wishes, 

Azria

Bedømt til 5 ud af 5 stjerner

Morden Leisure Centre Swim Lesson

My son has been having swimming lessons at Better Centre since summer 2022, and we have had a very positive experience throughout. The teachers are always enthusiastic, patient, and kind, which has really helped build his confidence and enjoyment in the water. The facilities are clean and well maintained, creating a great environment for learning. We also feel the lessons offer excellent value for money considering the quality of teaching and facilities provided. Highly recommended!

20. maj 2026
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Besvarelse fra Better - Morden Leisure Centre

Dear MJ,

Thank you very much for your kind review.

We sincerely appreciate your generous 5-star rating.

It is wonderful to learn that your son's swimming lesson experience at Modern has been so positive, and we are grateful for your recommendation.

Kind regards

Rachel

Bedømt til 5 ud af 5 stjerner

it is so good for young kids to swim in…

it is so good for young kids to swim in Warm water, excellent experience for parents, too

13. maj 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Bobo,

Thanks for your review.

We are so pleased to hear that you are enjoying Morden Leisure Centre!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

Great Centre

Great Centre, great staff and really good facilities

2. maj 2026
Uopfordret anmeldelse
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Jay

Thanks for your review.

We appreciate you awarding us 5 stars

It is great to hear that you are enjoying the Modern Leisure Centre, and we look forward to welcoming you back soon!

Kind Regards

Rachel

Bedømt til 5 ud af 5 stjerner
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi Chidera,

Thank you for your lovely review!

We're overjoyed to hear that you find our Morden Leisure Centre very nice and family friendly.

We can't wait to see you again soon!

Warm Regards, 

Kaisha

Bedømt til 3 ud af 5 stjerner

So the facility is clean nice and well…

So the facility is clean nice and well maintained with the centre being right outside my home however, it’s a leisure centre not a full gym so it’s rather small but the main con is the fact that I waited two years to turn 16 so that I can use free weights as part of their “policy” but as soon as I started lifting again one of the employees told me that I could use it and had to “upgrade” to a full membership due to being junior. She said it in quite a rude way and a full membership is like triple a junior memberships price.

13. april 2026
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Besvarelse fra Better - Morden Leisure Centre

Hi Tasleem,

Thank you for your feedback!

We’re really pleased to hear you find our Morden Leisure Centre clean, well-maintained, and conveniently located.

We’re sorry to hear about your experience regarding the free weights and how this was communicated to you. 

We understand how frustrating this must have been, especially after waiting to reach the age requirement. 

Our membership policies around junior and full access are in place for safety and insurance reasons, so you would need to be on a Student or Centre Membership to use the weights during an 'adult' gym session.

We deeply apologise for the way this was communicated to you during your session, and we’re more than happy to address this with the team.

Thank you again for bringing this to our attention!

Warm Regards,  

Kaisha

Bedømt til 5 ud af 5 stjerner

The facilities are clean and modern…

The facilities are clean and modern with friendly engaging and knowledgeable staff.

8. april 2026
Better - Morden Leisure Centre-logo

Besvarelse fra Better - Morden Leisure Centre

Hi,

Thanks for your review.

We are so pleased to hear that you are enjoying Morden Leisure Centre!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

Good facilities and easy to book classes

Good facilities and easy to book classes

26. marts 2026
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Besvarelse fra Better - Morden Leisure Centre

Hi Susan 

Thank you for your review. 

We are very pleased to see that you are enjoying the facilities at Morden Leisure Centre. 

It is also great to know that you find booking fitness classes easy to navigate, and we hope you like the new Better App!

Kind Regards

Amir

Bedømt til 5 ud af 5 stjerner

Its excellent highly recommend it if…

Its excellent highly recommend it if you goal is to win in life.

You can go there at 6 in the morning and use all the machines with no interventions.

Take a great shower

And you can go downstairs to the coffee shop and get on with any work tasks you need to get done or if your a student and you want to get some revision in before education.

Building has exquisite natural light and friendly staff.

I highly recommend it.

1. marts 2026
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Besvarelse fra Better - Morden Leisure Centre

Hi Chay,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Morden Leisure Centre.

We appreciate you recommending us and thank you for your support!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

The swimming pool and facilities are…

The swimming pool and facilities are very clean and the staff very welcoming, friendly and helpful. I'm recommending the centre to my friends as well.

3. marts 2026
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Besvarelse fra Better - Morden Leisure Centre

Hi Nicole,

Thanks for your review.

We are so pleased to hear that you are enjoying Morden Leisure Centre and that you recommend us - we appreciate it!

Warm Regards

Hazal

Bedømt til 5 ud af 5 stjerner

I think it's very good value for money

I think it's very good value for money, although it's a pity I have to book to use the pool and exercise classes.

15. februar 2026
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Besvarelse fra Better - Morden Leisure Centre

Hello Bruce,

Thank you for your 5-Star review.

We’re delighted to hear that you find The Morden Leisure Centre to be great value for money.

Booking for swimming and fitness classes allows us to manage capacity in both the pool and classes, and we’re sorry if this has been inconvenient for you.

We hope to welcome you back again soon.

Bedømt til 5 ud af 5 stjerner

Super friendly staff and clean, well equipped gym

Really impressed with Morden Leisure Centre. I'm a new returner to the gym and have been impressed with the range of equipment and the cleanliness of the gym. Also a shout out to a super helpful staff member Adrienne on the front desk - she is really patient and polite to everyone. (I've had some issues with an account and she's been great at resolving things and never flustered). Nearly all the staff I've seen are super helpful and approachable.
I've not used the classes or pool but from a gym perspective think it is great value for money. Slight watch out on what time you attend (the junior gym hours can be very busy with younger people).

8. februar 2026
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Besvarelse fra Better - Morden Leisure Centre

Hello Yvonne,

Thank you very much for your comments and feedback.

We are delighted to that you are enjoying the facilities at the Morden Leisure centre, and you found our front of house staff to be very supportive.

Thank you for choosing the Morden Leisure Centre.

Kind regards

Bedømt til 4 ud af 5 stjerner

Swimming teachers are great

The swimming teachers have good at their job and friendly too.

27. januar 2026
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Besvarelse fra Better - Morden Leisure Centre

Hello Tosigno,

Thank you for your review.

I am happy to know that you find the swim coaches at Morden  Leisure  Centre, to be friendly and good at their jobs.

Kind regards

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