fantastic staff despite the new rule that once the session gets booked up, it cannot open spaces even if people cancel - it was not like that before!
Virksomheden har svaret
Lokation
Skift lokationLondon Fields Westside, E8 3EU London, GB
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Se, hvad kunderne siger
Tucked away at the back of London Fields is a hidden gem, an oasis of peace and calm. It's hard to describe how an outdoor, 50m pool can be so thrilling an experience. But behind the walls is London F... Se mere
Virksomheden har svaret
What a joy it is to be able to swim outside all year in a heated pool. There are plenty of showers inside and out, hanging hooks outside for towels while showing, lots of space to change, and lockers... Se mere
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I was approached by a member of staff and falsely accused of having alterations with another swimmer. He was thrashing around and changing direction randomly . As a 63 yr old recovering... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
London Fields Westside, E8 3EU, London, Storbritannien
4,6
Fremragende
51 anmeldelser
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Besvarelse fra Better - London Fields Lido
Hi Violeta,
Thank you for your kind feedback.
We are pleased to hear that you found our staff helpful and enjoyed the warm swimming pool.
It is always our aim to provide a welcoming and comfortable environment for all our customers.
We look forward to seeing you again soon.
Warm Regards,
Hazal
fantastic staff despite the new rule…
fantastic staff despite the new rule that once the session gets booked up, it cannot open spaces even if people cancel - it was not like that before!
23. juni 2026
Besvarelse fra Better - London Fields Lido
Hi Nela,
Thank you for your feedback.
We are delighted to hear your positive comments about our staff and the service provided.
We understand your concern regarding the new booking system and how spaces cannot be reopened once a session is full, and we appreciate you sharing this with us. We will ensure this feedback is passed on to the relevant team for review.
We hope to welcome you again soon.
Warm Regards,
Hazal
London Fields Lido is excellent
London Fields Lido is excellent, clean and lovely place to use.
15. juni 2026
Besvarelse fra Better - London Fields Lido
Hi Phil,
Thank you for your kind feedback.
We are delighted to hear that you found London Fields Lido to be clean and a lovely place to visit. Providing a well-maintained and enjoyable environment for our customers is very important to us.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards,
Hazal
The London Fields Lido is a delight
The London Fields Lido is a delight! The team is super friendly and working hard to look after us swimmers, the facilities are beautiful and everything is running smoothly. And the opening hours are great too! Big thank you to the team!
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Eva,
Thanks for your review.
We are so pleased to hear that you enjoyed your session at London Fields Lido!
Come back again soon!
Warm Regards
Hazal
I was approached by a member of staff…
I was approached by a member of staff and falsely accused of having alterations with another swimmer. He was thrashing around and changing direction randomly . As a 63 yr old recovering from major leg surgery l was expecting the pool to be somewhat safer
28. april 2026
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Beverely,
Thanks for your review!
We appreciate your feedback and would like to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards,
Kaisha
Beyond helpful!
They go above and beyond in their customer service and always with a friendly smile !
20. november 2025
Besvarelse fra Better - London Fields Lido
Hi Emma
Thank you for your review.
It is wonderful to see the staff at London Fields Lido receiving such a great review and to know that they are providing an outstanding service.
We will be sure to pass your feedback on!
Kind Regards
Amir
The management and staff at London…
The management and staff at London fields lido are always polite ,helpful and efficient and the staff do a wonderful job in keeping the lido and changing facilities always clean
21. november 2025
Besvarelse fra Better - London Fields Lido
Hi Ashley,
Thank you for your incredible feedback!
We're thrilled to hear that the staff at the London Fields Lido are always so polite, helpful and efficient.
It's also great to know that the cleanliness in the changing facilities is always positive.
Warm Regards,
Kaisha
Staff and facilities are great
Staff and facilities are great - big shout to London Fields Lido
8. oktober 2025
Besvarelse fra Better - London Fields Lido
Hi Ellen,
Thanks for your review.
We are so pleased to hear that the staff and facilities at London Fields Lido are so great - we agree!
Warm Regards
Hazal
Fantastic swimming teaching
Fantastic swimming teaching from Naomi and her team at london fields lido
26. september 2025
Besvarelse fra Better - London Fields Lido
Hi Emmi
Thank you for your review.
We are very pleased to hear that you’re enjoying the swimming lessons at London Fields Lido and that Naomi and her team are providing such excellent instruction.
We will be sure to pass your feedback on!
Kind Regards
Amir
Booking
My app wasn’t loading so I was late to the session. The person at the desk could quickly locate my booking and let me in.
11. april 2025
Besvarelse fra Better - London Fields Lido
Hi Megan,
Thank you for sharing your experience with us!
We’re really glad to hear that our team at the desk was able to quickly resolve the issue with your booking and get you into your session.
We know how frustrating technical issues can be, so we’re happy we could help you get back on track.
We look forward to welcoming you again soon!
The joy of swimming at London Fields…
I've been swimming at London Fields Lido for over 10 years, since I came to live in Hackney, and it's one of the reasons I'll never leave Hackney! It's wonderful to be able to swim outside all year round, in warm clean water. The staff are friendly, welcoming, and responsive to any concerns. It's a great community!
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Tony,
Thanks for your review.
We are so happy to hear that London Fields Lido is so wonderful and that the staff are so friendly and welcoming!
Warm Regards
Hazal
London Fields Lido - home of Lido Love!
London Fields Lido - where Lido Love was born! My favourite inland seaside. Thank you for being there :) Caroline and her toasties 4ever xxx
13. februar 2024
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi,
Thanks for your review.
We are so happy to hear that you are enjoying London Fields Lido!
Warm Regards
Hazal
London Fields Lido- Literally the best pool I have ever…
Literally the best pool I have ever been to. The London fields lido is an oasis, a true gem in the heart of Hackney. Once you swim here you will never want to swim indoors again. Being in the open air feeling connected to the seasons is so uplifting. The pool and showers are pristine and all the staff are amazing. There is a real lido community and you will feel completely refreshed and renewed after a swim here. Bring sliders for the walk to the pool, especially in the winter. Have a nice hot coffee or tea afterwards at the Lido cafe. I’ve been swimming at this pool since it opened nearly twenty years ago and can honestly say it has enriched my life in more ways that I can recount in this small space. The best best BEST!! Cannot recommend highly enough!
8. februar 2025
Besvarelse fra Better - London Fields Lido
Good Afternoon Tara,
Thank you so much for your incredible review!
We’re thrilled to hear that London Fields Lido has been such a positive and uplifting part of your life for nearly two decades. It’s wonderful to know that the open-air experience, along with the pool, staff, and the overall sense of community, has made such an impact. We’re so grateful for your kind words and your continued support over the years. Looking forward to welcoming you back for many more swims, and we’ll have the coffee ready for you at the café! Thank you for recommending us so highly! 🌟
Kind regards,
Charmaine
Best pool and best place in Hackney!
I absolutely love London Fields Lido. It’s part of everyday life in Hackney and I don’t know what I’d do without it! The staff are super friendly and all the facilities are great!
8. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Good Morning Aloni,
Thank you for sharing your thoughts.
We are pleased to know that you are having a great experience at the London Fields Lido. Our goal is to provide a friendly environment for all our customers, and your feedback confirms that we are on the right track. We appreciate your kind words and look forward to welcoming you back to the centre soon.
Warm regards,
Charmaine
London Fields Lido
London Fields Lido is my happy sanctuary. To have the opportunity to swim in an outdoor (albeit heated) pool all year round keeps me sane. The pool gleams, the changing rooms are clean (unless someone has 'missed' the no outdoor shoe notice and left mud everywhere!), the staff a delight and the atmosphere one of calm serenity (except in a hot summer!). A big thank you to all for making it so.
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Clare,
Thanks for your review.
We are so pleased to hear that London Fields Lido is your happy sanctuary and that the centre is clean and the staff so delightful!
Warm Regards
Hazal
My favourite place to swim in London
My favourite place to swim in London. Lovely staff, nice community, beautiful pool.
9. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Jodie,
Thanks for your review.
We are so pleased to hear how much you are enjoying London Fields Lido and the community feel!
Warm Regards
Hazal
I am a regular swimmer at the London…
I am a regular swimmer at the London Fields Lido. It is the best run pool I have ever been to. It is clean, well organised, and the staff are friendly and fun. The Lido is a peaceful haven, a wonderful swimming experience, and a friendly, supportive community.
3. februar 2025
Besvarelse fra Better - London Fields Lido
Hi Sara,
Thanks for your review and for being a regular swimmer with us!
We are so glad to hear how much you are enjoying London Fields Lido and the friendly, community feel!
Warm Regards
Hazal
Respectful, helpful, and clean
London Fields Lido, in local to train stations, local buses, near 2 local markets you have Broadway Market and Roman Road Market. It is within walking distance from London Fields overground, Hackney Downs and Hackney Central. You have local shops, such as Primark, Tk Max, Iceland, JD Sports, Morning Lane Tesco, Hackney Empire all within about 8-10 depending on your speed of walking. All staff at London Fields Lido are respectful, and helpful.
8. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Giuseppa,
Thanks for your review.
It is great to hear of how close London Fields Lido to so many local amenities. To be in the heart of the communities we serve helps us provide the best experience for our customers!
Warm Regards
Hazal
the best part of my week!
The London fields lido is quickly becoming my favourite part of the week. The staff are welcoming and friendly, the pool is always well maintained and at a good termperature… I still can’t believe how reasonably priced a membership is! Beyond this, the sense of community that exists is so lovely - everyone is so friendly and is a great place to find like-minded people.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Ma,
Thanks for your review.
We are so happy to hear how that attending London Fields Lido is your favourite part of your week and that the staff are friendly and welcoming!
Warm Regards
Hazal
This is my favourite pool in London
This is my favourite pool in London. Considerate and helpful staff, lovely location, good community feel.
Cons: the pool was has gone downhill since Covid. Not because of the facilities themselves but because they now let in way too many people in summer. You cannot actually swim in summer, only tread water, and that frustrates swimmers leading to tension. Perhaps the staff could more actively move slower swimmers to slow lanes, ban breastroke/ backstroke in the fast lane, etc like they do at the Olympic Pool.
Also, the staff try so hard to keep the place clean but still people keep wearing outdoor shoes into the changing rooms and not showering before swims so that the pool is full of cream! This issue is not specific to the Lido though, and I really appreciate they at least try to keep the place clean. Perhaps more signage and more explaining why keeping the place clean matters?
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Better - London Fields Lido
Hi Seb,
Thanks for your review.
We are delighted to hear that London Fields Lido is your favourite pool in London and have passed on your feedback to the centre!
Warm Regards
Hazal
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