I have been attending Llc for years. I dont feel the management care about customers wishes, no matter how many surveys you complete, nothing changes. They cancel classes at the last minute, dont make... Se mere
Virksomheden har svaret
Lokation
Skift lokationTy Glas Avenue, CF14 5EB Llanishen, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Looking to get fitter & be more active so looking at the options around where we live. Dropped into the Better Leisure Centre in Llanishen in Cardiff to have a look around. We were met by a very know... Se mere
Virksomheden har svaret
Hi - I had a parking charge notice when I shouldn't have (the second recently due to ipads for logging vehicle registrations not being available for a period in March). On both occasions these proble... Se mere
Virksomheden har svaret
I've recently joined the Better club as it has classes I enjoy at the times that suits me. Reception are always helpful and the app is easy to use. My only complaint is I have recently been cha... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Ty Glas Avenue, CF14 5EB, Llanishen, Storbritannien
4,2
God
70 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Better - Llanishen Leisure Centre
Hi Jules,
Thank you for your review.
We are so happy to hear that the staff at Llanishen are so helpful and friendly!
Warm Regards
Hazal
The app is awful
The app is awful, wasted a morning trying to book my daughter into swimming. Ended up going to the leisure centre where the staff we incredibly helpful and friendly. My daughter had been really enjoying her swimming lessons and staff again are very friendly. Changing facilities are very clean. The cafe needs some attention and more tables and chairs. My eldest daughter uses the gym and again staff are helpful and friendly. If it wasn't for the lovely staff I don't think I'd bother.
2. april 2024
Besvarelse fra Better - Llanishen Leisure Centre
Hi Nina,
Thank you for your review.
We are disappointed to hear you have been having trouble using the app.
We would advise to speak to the team at your local centre when you next attend so they can show you how use to the app and the website is also available to use for booking.
Warm Regards
Hazal
Llanishen Pool Party
Just wanted to say that Llanishen Pool in Cardiff is a lovely place to take children of all ages and abilities. Every Friday teatime they have a "pool party" which the staff organise themselves. My grandchildren love it, the staff are so talented and all the children like to get involved. I think that if other pools are not already doing this then they should consider it. The staff at Llanishen are very talented and put a lot of extra work into the pool party . Well done
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Better - Llanishen Leisure Centre
Dear Jayne,
I would like to express my gratitude for your review. It is truly heartening to learn that you are enjoying the facilities and services offered at the Llanishen Leisure Centre. We are pleased to know that the activities supervised by our staff have been able to meet your expectations. We are especially delighted that your grandchildren have taken a liking to the pool party organised by us every Friday, and we hope that they continue to appreciate the other offerings of the center.
Once again, thank you for your kind words. We value your patronage and look forward to serving you in the future.
Best regards,
Charmaine
Customer service
I phoned this morning and spoke to Jordan regarding a refund. He was very helpful and supportive. He sorted it out quickly and efficiently. Excellent service
8. april 2024
Uopfordret anmeldelse
Besvarelse fra Better - Llanishen Leisure Centre
Dear Dr. S,
I hope this message finds you well. I am writing to express my sincere gratitude for taking the time to leave a review about your recent interaction with our customer service representative, Jordan.
We are thrilled to hear that Jordan was able to assist you with your query regarding a refund and that he provided you with the utmost professionalism and support throughout the entire process. At our company, we prioritize providing exceptional customer service and we are pleased to see that Jordan was able to uphold this standard.
Thank you again for sharing your positive experience with us. Please do not hesitate to reach out if you need any further assistance.
Best regards,
Charmaine
Membership issue resolved
I had issues getting through on the phone to discuss my membership, so I used the online email fully expecting to wait days for a reply and to have a difficult back and forth. What I actually got was a reply within a few minutes, despite it being after 20.00, and really helpful information from James even after it was clear I had made an error in cancelling my Direct Debit. So impressed with the speed and help of the service!
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra Better - Llanishen Leisure Centre
Hi Gemma,
Thank you for your review.
We are delighted to hear our Customer Service team were able to assist you and resolve your issue.
Warm Regards
Hazal
The helpful staff
16. januar 2024
Besvarelse fra Better - Llanishen Leisure Centre
Hi Richard,
Thank you for your review.
We are so happy to hear you find the staff at Llanishen Leisure Centre to be helpful.
We do have lots of hardworking and wonderful staff and are glad this is being reflected in the service you have received.
Warm Regards
Hazal
Besvarelse fra Better - Llanishen Leisure Centre
Good Morning,
Thank you for your review.
We are delighted to hear that you have re-joined the Llanishen leisure centre again. We hope you enjoy this centre and the great activities they have available.
Kind regards,
Charmaine.
Nothing made it great
Nothing made it great, this is his Dad. Trying to get membership online nightmare. Turned up for induction (which we had to wait over a week for ) 15 mins early to be on time, he is now missing his football training because instructor has 10 kids not 4 and has taken 2hrs so far(sill waiting) instead of the 60 - 90mins i was told. Told if i take him now he will have to do it all again. I help coach football so my kids are being let down aswell. This is shocking.
28. september 2023
Besvarelse fra Better - Llanishen Leisure Centre
Good Morning Louise,
Thank you for your review.
I am very sorry to hear of the issues surrounding your son's football lessons. I will now escalate your comments for the attention of the centre manager so you can be contacted directly. Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
Enjoyable!
Everyone has been very friendly and helpful, equipment is well looked after and classes have been well organised and enjoyable.
11. juli 2023
Besvarelse fra Better - Llanishen Leisure Centre
Good Evening Kayleigh,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Llanishen leisure centre and the staff are friendly and helpful. We hope you can continue to enjoy utilising the facilities and Fitness Classes you attend. I will pass on your lovely feedback for the attention of the centre.
Kind regards,
Charmaine
Very helpful staff at Llanishen Leisure…
Very helpful staff at Llanishen Leisure Centre
Great facilities also!!
27. juni 2023
Besvarelse fra Better - Llanishen Leisure Centre
Hi Valle,
Thank you for your positive feedback about the staff at Llanishen Leisure Centre.
We're glad to hear that they were helpful and provided you with great service.
We're also pleased that you enjoyed our facilities. Your kind words are greatly appreciated, and we'll make sure to share them with our team.
Thank you for your support, and we look forward to serving you again in the future.
Kind regards
Ivy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.