Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this reques... Se mere
Virksomheden har svaret
Lokation
Skift lokationMontgomery Road, BT6 9HS Castlereagh, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
An amazing complex - gym, swimming pool, fitness studios. All you could ask for in a wellbeing facility. The entire complex is spotless. Staff are very friendly, helpful and supportive. So delighted I... Se mere
Virksomheden har svaret
Their online booking system is dreadful for popular classes as you have to book a place in seconds as soon as they become available. However if you ever have any questions or need to pause your member... Se mere
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The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Montgomery Road, BT6 9HS, Castlereagh, Storbritannien
3,9
God
62 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Getting smell the changing rooms areas
Mainly Swimming - Getting smell the changing rooms areas, water also sometimes. We informed the team members , but don’t see big progress.We see this frequently now a days. Please consider this request and make sure.
23. juli 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Dhanalakshmi
Thank you for your review.
We are sorry to hear about the unpleasant smell in the changing rooms and occasionally in the pool area.
Thank you for bringing this to the team, and we will share your comments with the relevant management team for investigation.
Kind Regards
Amir
Amazing
An amazing complex - gym, swimming pool, fitness studios. All you could ask for in a wellbeing facility. The entire complex is spotless. Staff are very friendly, helpful and supportive. So delighted I have joined.
21. juli 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Christine,
Thank you for your wonderful review!
We're delighted to hear you're enjoying everything the centre has to offer. It's fantastic to know you've found the facilities clean, our team friendly and supportive, and that you're so pleased to have joined.
We look forward to seeing you again soon.
Kind regards,
Suheera
I am fed up with the fee which is been…
I am fed up with the fee which is been collected if we are unable to attend the session. That's just a scam of collecting money but nothing else. Even if we give the genuine emergency reasons the fee is not waived off. Already we are at loss of not attending the session. On top of it we are also charged if booked and not attended. 4 hours window is too much. That can be reduced to 1 hour if it is still required to be there.
17. juni 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Sunita,
Thank you for your feedback!
We're saddened to hear about your frustration with the penalty fee system we have in place.
We're more than happy to waive this fee for medical reasons or mitigating circumstances, as we appreciate that our members cannot always cancel with more than 4 hours' notice.
We appreciate your feedback about reducing the cancellation window, and we're more than happy to raise this with the relevant team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
Simple, affordable swimming
I just want a simple, no-strings-attached, affordable way to go for a swim. Better delivers, staff are helpful, and I can just go about my day.
12. juni 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Pablo,
Thank you for your lovely review!
We're delighted to hear that you find our swimming options affordable and convenient, and that our team has been helpful.
It's great to know we're making it easy for you to fit a swim into your day.
We appreciate your feedback and look forward to welcoming you back soon!
Warm regards
Azaria
The facilities are great the staff are…
The facilities are great the staff are usually very helpful the swimming and gym facilities and workers on the induction were INCREDIBLE ! The only thing stopping it from a 5 is probably the size of the gym.
8. juni 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Dorothy,
Thank you for your wonderful review!
We're so happy that you're enjoying the facilities at our centre, particularly our gym and swimming space.
It's also great to know that our team have been very helpful during your time with us, and you had an incredible Induction.
We really appreciate your feedback regarding our gym size, and hope to see you again soon!
Warm Regards,
Kaish
Helpful guy Ahmed
Helpful guy Ahmed. Resolved a few membership issues for me. Noting - his gifted interpersonal skills with all centre users, More noticeable perhaps due to - first staff member approached not so.
9. april 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi David
Thank you for your review.
It is wonderful that Ahmed has helped resolve your membership enquiries, providing excellent service with his approachable personality.
We will pass your feedback on to the General Manager at Lisnasharragh Leisure Centre to review and pass on to Ahmed!
In addition to this, if you have any additional questions, please feel free to reach out.
Kind Regards
Amir
zumba great, gym not bad but could improve
I attended a zumba class, my partner used the gym.
Zumba was great, fun class, lovely instructor.
Some of the gym equipment was a bit cramped together, bikes not working. I
went back the following day and couldnt get the bike adjusted. Not ideal but generally a good gym.
3. februar 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Michelle
Thank you for your review.
It is great to see that you and your partner are enjoying your experience at Lisnasharragh Leisure Centre.
We also appreciate your feedback regarding the equipment. We will be sure to pass this on.
Kind Regards
Amir
I find it very difficult to get booked…
I find it very difficult to get booked into classes. I work shift work and find that most classes are booked up really quickly so don’t get the chance to get into the ones I want.
I find the system slow at peak times, ie when the classes become available.
This is my second time trying better gym and I’m hoping I get the use of my money this time round
3. februar 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Pauline
Thank you for the review.
We are sorry to see that you are having trouble booking classes you enjoy.
Members can book classes at 10:00 PM, seven days in advance, ensuring everyone has an equal opportunity to reserve their preferred classes.
We also provide a waitlist option for fully booked classes, which we hope you will take advantage of.
Kind Regards
Amir
They are so quick to reply my email and…
They are so quick to reply my email and sort out the things what i need , also the staff there so nice and friendly, my two children swimming tour so nice
26. januar 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Shouchao,
Thank you for your amazing review!
We’re delighted to hear that the staff at Lisnasharragh Leisure Centre have been quick to respond and helpful with your requests.
It’s also wonderful to know that your children enjoyed their swimming sessions!
Warm Regards,
Kaisha
Dirty facilities
The changing cubicles are always dirty and feels like they are never ever getting cleaned. The shower heads are so often broken and the smell is unbelievable in special needs shower rooms and also they are always dirty, feels the floors are never cleaned. Same the waiting are seats outside at the back of bistro and along the swimming pools windows are very dirty! However the actual classes are great and stuff very nice and professional.
26. januar 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hello Inga,
Thank you for sharing your feedback with us.
I've passed your comments on to the centre manager for review.
We're really sorry to hear that your experience at Lisnasharrah Leisure Centre didn’t meet your expectations.
Thanks again for letting us know—this helps us improve.
Kind regards
The girl at Lisnasharagh was so…
The girl at Lisnasharagh was so helpful!! She showed me how to use the app to set up the direct debit and how to book classes online. I am looking forward to starting to swim again and use the gym.
3. januar 2026
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Mary-Grace,
Thanks for your review.
We are so pleased to hear that the staff at Lisnasharragh Leisure Centre have been so helpful!
Warm Regards
Hazal
Good classes, bad music
Good classes, good equipment, very local to where I live, reasonable prices.
Really bad choice of entertainment radio stations in public areas.
I live in Belfast, I do not live in England and do not wish to hear droning English accents talking about traffic on English motorways or other English news topics, not do I want to listen to bad hip-hop music with English people trying to pretend they are from New York. Or adverts for things not available in North of Ireland.
Please select local radio channels for public areas with a variety of content.
19. november 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hello Gordon,
Thank you very much for your comments and feedback.
Kind Regards
Dirty Studio Floor and Permanent Roof Leaks!
The Studio where the classes are held - the floor is always filthy, and the roof (over studio one) seems to always have a leak when it rains.
We like our class instructors Stephen and Michael too.
5. november 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hello Brendan,
Thank you for taking the time to share your feedback and for rating us ★★★★☆.
We’re really pleased to hear that you enjoy the classes and appreciate instructors Stephen and Michael – we’ll make sure to pass on your kind words to them.
We’re very sorry about the issues you’ve experienced with the studio floor and the roof leak.
Cleanliness and maintenance are extremely important to us, and your comments highlight areas we need to improve.
We’ve raised this with our local team and scheduled an urgent review to address both the floor cleaning and the roof repairs.
Kind Regards.
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Paul
Thank you for your review.
We are very pleased to see that you are happy with the services being provided, and thank you for choosing Better!
Kind Rrhards
Amir
Limited offers for specific centre and…
Limited offers for specific centre and off peak membership, whilst heavily discounted offers available for non council residents
23. oktober 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Richard
Thank you for your review.
Please check online for the available membership options for residents and non-residents.
Kind Regards
Amir
Rundown and grubby
Only chose this gym as I wanted a gym with a pool. Sharing the changing rooms with screaming kids isn't ideal for the mental health. The showers last Sunday were grubby, the leads for the hair dryers are clearly only designed for the kids as I had to squat to dry my hair. Used the gym today and some of the weight machines have definitely seen better days. Pretty shocking and disappointing since the whole building was only newly rebuilt a few years ago. Straighteners in changing rooms would be useful for those wanting to head to work straight after a workout.
14. september 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Anne
Thank you for your review.
We are sorry to hear that you are dissatisfied with the changing facilities at Lisnasharragh Leisure Centre, and we appreciate your feedback.
We also offer swimming lessons for children and encourage families to enjoy the available swimming sessions. We hope that everyone has a great experience!
Kind Regards
Amir
Helpful staff at Lisnasharragh
My first time at the centre and staff went out of their way to show me around - in particular a swimming coach who explained the facilities and how the lane system works. Pool and changing area very clean.
17. september 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Harvey,
Thanks for your review.
We are so pleased to hear that the staff at Lisnasharragh Leisure Centre have been so supportive!
Warm Regards
Hazal
Too many children in the swimming group…
Too many children in the swimming group and my daughter had to move and swim with very young children which was humiliating for her. Very disappointing. Cancelling her lessons.
*Edit to add she is not a beginner swimmer and was in a class for 15metres plus. She was not given a reason for the move, but it was clear to her Dad watching that the group she was in had too many children for the instructor to manage.
6. september 2025
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Shelia,
Thanks for your review.
We are sorry to hear that your daughter did not enjoy her lesson. We wanted to clarify that lessons are based on ability not age so if your daughter has not had swimming lessons before she would be in our foundation class which is for customers aged between 4 and 15.
We hope that you will give the lessons another try but we are here to support you if you do decide to cancel.
Warm Regards
Hazal
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hi Susan
Thank you for your review.
We are thrilled to hear that you find the Better App easy to use and that the staff at Lisnasharragh Leisure Centre are creating a welcoming environment.
We hope you continue to enjoy all the facilities at the centre and explore the various activities available on the App
Kind Regards
Amir
Besvarelse fra Better - Lisnasharragh Leisure Centre
Hello Cindy,
Thank you for your feedback.
Warm Regards.
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