I’ve been going to this gym with my children, and overall, everything has been great. We’ve had a really good time ,and I’m happy with the facilities and the atmosphere. Thank you to all the staff for... Se mere
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Lokation
Skift lokationGrafton Rd, NW5 3DU London, GB
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Se, hvad kunderne siger
Kentish Town Gym is a great community centre with a brilliant timetable of classes. Polina is an incredible asset to the team and when she's not running her tough but fun Circuit classes, she's tidyin... Se mere
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Trying to get a place onto the baby swim class was difficult l, would be easier if there is a waiting list. Also for capacity of 8 babies the last few sessions there have only been 3 or 4 babies. Per... Se mere
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Our daughter and son are doing swimming lessons at Kentish Town Sports Center. The facilities are good, nice and welcoming staff, very pleased with that. One negative aspect is that the lesson is t... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Grafton Rd, NW5 3DU, London, Storbritannien
4,2
God
83 anmeldelser
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I’ve been going to this gym with my…
I’ve been going to this gym with my children, and overall, everything has been great. We’ve had a really good time ,and I’m happy with the facilities and the atmosphere. Thank you to all the staff for making it a welcoming place for families.
14. august 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Micasa
Thank you for your review.
We are delighted to hear that you and your children have had such a positive experience at Kentish Town Sports Centre and are enjoying both the facilities and the welcoming atmosphere!
It is also great to know that our team has helped make your visits enjoyable for the whole family!
We hope to see you again soon.
Kind Regards
Amir
Members are bullied and harassed at Kentish Town Sports Centre
I joined Kentish Town Sports Centre just in August 2026 and am a fee-paying member. Within 2 weeks I got to experience the bullying culture at the centre. I was bullied, harassed, discriminated against, and humiliated by a lifeguard, Carlie (not sure of the spelling) in Grafton Pool during the Ladies swim time on 20 Aug when I was quietly swimming in my lane. Her attitude was so arrogant, her language belittling and foul, and her conduct unprofessional and rude, it left me in tears, and I left in just 30 mins before telling her I would make a written complaint for that bullying behaviour. However, when I complained verbally to the duty manager, I got another shock when he said she was "professional". Telling off members, shouting and talking in a rough rude manner and being discriminatory in conduct would be gross misconduct in other companies, but Better manager tells me she was 'professional'; I wonder what grade must be 'unprofessional' for them... I just want a refund and never want to go back where I am treated like a second-class citizen. I do not recommend this centre or Better to anyone. Be careful, guys!
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Good Morning,
Thank you for sharing this with us!
We’re currently in contact with our Management Team regarding the concerns you’ve raised.
Once we receive a response, we’ll update our response to your review!
Warm Regards,
Kaisha
Great understanding of the product by…
Great understanding of the product by the gym and online staff when registering or having you change or upgrade your membership package.
7. august 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Dean,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've had such a positive experience with both our gym team and online staff. Providing clear guidance and support when joining, changing, or upgrading a membership is important to us, so it's wonderful to know that our colleagues' knowledge and assistance made the process smooth and straightforward for you.
We truly appreciate your feedback and look forward to continuing to support your fitness journey at Kentish Town Sports Centre.
Warm Regards,
Hazal
Besvarelse fra Better - Kentish Town Sports Centre
Hi Shane,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found the service great and enjoyed our clean, spacious facilities at Kentish Town Sports Centre. Creating a welcoming and comfortable environment for our members is very important to us, so it's wonderful to know we've met your expectations.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Warm Regards,
Hazal
I really enjoy the pool
I really enjoy the pool. It’s clean and well maintained. The staff are friendly and helpful
29. juli 2026
Besvarelse fra Better - Kentish Town Sports Centre
Good Evening,
Thank you for your wonderful review!
We're delighted to hear that you enjoy using our pool space and appreciate how clean and well-maintained this area is.
It's also great to know that our team has been friendly and helpful during your visits.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Great atmosphere
Great atmosphere, friendly staff and lots of activities to choose from
13. juli 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Tara
Thank you for your review.
We are glad to see that you enjoyed the great atmosphere, friendly staff, and variety of activities at Kentish Town Sports Centre, and we hope to see you again soon!
Kind Regards
Amir
Very welcoming environment
Very welcoming environment, great staff members providing higher customer satisfaction
8. juli 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Mohamed,
Thank you for your kind feedback about Kentish Town Sports Centre.
We’re delighted to hear that you found the environment welcoming and that our team are providing a high level of customer service. Creating a positive and supportive atmosphere for all our customers is very important to us, so it’s great to know this was reflected in your visit.
Your comments will be shared with the team, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Wonderful experience at Kentish Town sport
My experience with the centre was wonderful, came in for a single time swim and the staff on reception was so polite and professional, explained to me all about the pool, and helped me to book it for it, as well they let me aware that the temperature of the pool was not as usual, but still the water was refreshing and I had a nice experience while swimming.
Changing areas were clean and I saw staff coming in and out to tidy them up during my time there.
I would totally come back for another session
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hi Francisco,
Thank you for your lovely feedback!
We’re so pleased to hear you had a great experience at our centre and that our reception team were polite, professional, welcoming and well-informed.
It’s also great to know you enjoyed your swim and found the changing areas clean and well-maintained.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
The journey from the beginning was very…
The journey from the beginning was very nice and professional.. staff took me for a tour and showed me what they have to offer.. very nice experience.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hi Shaz,
Thank you for your kind review!
We’re delighted to hear you had such a positive and professional experience, and that our team made you feel welcome during your tour.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
Rude teachers
Unfortunately Better consistently employs rude and apathetic swimming teachers who are not good at their job and whom delight in displaying an attitude, talking down and even insult and physically push around both the children and the adults they don't like.
Curt in manners, nothing learned over years of attendance, and constant rudeness shouldn't be the price to pay for supporting a charitable enterprise like Better love to reminds us that's what they are.
Do Better.
Common courtesy to the parents and care for the kids in their charge isn't too much to ask.
28. maj 2026
Besvarelse fra Better - Kentish Town Sports Centre
Good Afternoon,
Thank you for your review!
We’re really sorry to hear about your experience with our swim teachers, and how you feel this has negatively affected your little one's progress in their lessons.
This doesn’t reflect the standards we aim to deliver, and we'll be addressing your comments with our team for further review.
We’d really like to look into this further and address your concerns properly, and we would be more than happy to ask one of the team to contact you about this.
Thank you again for your feedback!
Warm Regards,
Kaisha
Besvarelse fra Better - Kentish Town Sports Centre
Hi Dr Santos,
Thank you for your lovely review!
It's amazing to hear that your recent visit was helpful.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
The website is consistently useless
The website is consistently useless. I have tried to get into book classes for hours today
Sort yr bloody website out please
ADHD, And life threatening levels of Asthma are more than enough for me already
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hi Andria,
Thank you for your review!
We're sorry to hear that you're having issues booking classes via our Better website.
We'd like to know if you're having issues logging in to book the sessions or if it's you trying to locate the sessions you want to attend.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Good customer service at the gym and…
Good customer service at the gym and also speedy response received by email.
Good total induction session today, very helpful
25. april 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Patricia,
Thank you for your feedback.
We’re really pleased to hear you’ve had a positive experience with the team, and that our email responses have been quick and helpful for you.
It’s great to know your induction session was useful and gave you a good start in the gym.
We appreciate you taking the time to share this and look forward to seeing you again soon.
Warm regards,
Azaria
The main thing is my daughter really…
The main thing is my daughter really enjoys her lessons with Vincent as first she disliked having group lessons with every single time new teacher. Because of that we had to stop it. But now she has an amazing reacher who put himself so much in the process of teaching. He is very sensitive, professional and mentioned that my daughter is very skilled. She knows a lot already and likes her swimming so much. I’m happy as well. Thank you so much.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hi
Thank you for your lovely review!
We’re so pleased your daughter is now enjoying her lessons and has built such a positive relationship with Vincent.
It sounds like his supportive approach has made a real difference! We’ll make sure your kind words are passed on to him.
It’s great to know she’s growing in confidence and enjoying her swimming again, and we’re glad you’re happy too.
Thanks again for taking the time to let us know.
Warm regards
Azaria
New Music App letting everyone down
I think your new music app is pretty awful. It sounds like very mediocre singers crucifying previously wonderful and memorable classic songs. The tracks are remixed and almost unrecognisable. You are doing a disservice to the original artists and composers of these songs. We used to sing along in our Aqua Aerobics but now we can't relate to these speeded up cover versions. I'd like some waterproof earplugs please.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hi Sue,
Thanks for your review.
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards
Hazal
Amazing just needs more stairs_master machines
It is amazing but the only thing is it needs another or more stairs-master machine as people use it the most and there is only two and people wait ages to use it.
26. marts 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Anouk,
Thank you for your feedback.
We’re really pleased to hear you’re enjoying the centre.
We appreciate your suggestion regarding the stair machines and understand how this could improve your experience.
I will pass your feedback on to the team for consideration.
Thank you again for your support.
Warm regards,
Azaria
Very helpful reception staff
10. februar 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Jacquie,
Thank you for your wonderful review!
We're so happy that our staff have been very helpful during your visits to our Kentish Town Sports Centre.
We can't wait to see you again!
Warm Regards,
Kaisha
Good facilities, nice staff but short swim lessons
Our daughter and son are doing swimming lessons at Kentish Town Sports Center. The facilities are good, nice and welcoming staff, very pleased with that.
One negative aspect is that the lesson is too short for the number of kids in the water. Considering the whole process, Kids get a short workout and progresses are really slow.
I suggest the class should be at least 45mins long to have more benefits.
11. januar 2026
Besvarelse fra Better - Kentish Town Sports Centre
Hi Pasquale,
Thanks for your review.
We are so pleased to hear that your children are enjoying the classes at Kentish Town Sports Centre!
We have found that children get the most out of a 30 minute class and they can start to lose focus if classes are much longer. When students do move up to Academy, these classes are 45 minute long, so when your children have advanced, they will be able to attend longer lessons.
Warm Regards
Hazal
In it for the classes
Love the classes with some great instructors - so far I have Penney and Irina's classes have been great and they are also lovely people! Definitely recommend.
21. november 2025
Besvarelse fra Better - Kentish Town Sports Centre
Hello Joelle,
Thank you for your comments and feedback.
Kind Regards
Unprofessional Service and No Communication
I took my daughter to her swimming lesson in Kentish Town yesterday at 3pm, only to be told at the door that the class had been cancelled. We received no message, no email, no update — nothing. They simply waited for us to arrive to let us know. My daughter was excited all day for her lesson and left completely disappointed.
They told me I would receive an email the same day regarding a refund, but nothing has arrived. Very poor communication and highly unprofessional service. I expected much better.
16. november 2025
Uopfordret anmeldelse
Besvarelse fra Better - Kentish Town Sports Centre
Hello Bruna,
Thank you for sharing your feedback.
We’re truly sorry for the inconvenience caused by the cancellation of your daughter’s swimming lesson and the lack of communication around it.
We understand how disappointing this must have been for both of you, and this is not the level of service we aim to provide.
We’re currently reviewing what happened to ensure this doesn’t occur again.
Regarding your refund, the swim school will be in contact with you to offer a replacement lesson or a refund for that cancelled lesson.
Kind Regards
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