A lovely leisure centre , always greeted with polite staff . Willing to help and answer questions. Have just joined as a member as I really enjoy swimming. Plenty of other activities.
Virksomheden har svaret
Lokation
Skift lokationAnderson Close, RH6 8RJ Horley, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The concept of Better is great. The staff at Horley are all fantastic and so welcoming including the cleaner - there is always such a nice atmosphere there. It offers great value and the opportuni... Se mere
Virksomheden har svaret
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Se mere
Virksomheden har svaret
My GP recommended that I do water activities due to the permanent damage to my lower spine which will help due to the damage caused to my heart by a heart attack. Better has extremely friendly sta... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktoplysninger
Anderson Close, RH6 8RJ, Horley, Storbritannien
4,6
Fremragende
61 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A lovely leisure centre
A lovely leisure centre , always greeted with polite staff . Willing to help and answer questions. Have just joined as a member as I really enjoy swimming. Plenty of other activities.
6. august 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Tina,
Thank you for your kind review.
We're delighted to hear that you've been enjoying your visits and that our team have made you feel welcome and supported. It's wonderful to know you've joined as a member and are enjoying the swimming, along with the wide range of activities available at Horley Leisure Centre.
We appreciate your support and look forward to seeing you again soon.
Warm Regards,
Hazal
Besvarelse fra Better - Horley Leisure Centre
Hi Liv
Thank you for your review.
It is wonderful to know that the community at Horley Leisure Centre is enhancing your experience with us!
Kind Regards
Amir
My wife and I were welcomed as so as we…
My wife and I were welcomed as so as we walked in the gym and made to feel very comfortable. It was a great experience all round, And we both joined that day. Amazing staff 👏
21. juni 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Duncan,
Thank you for your kind feedback.
We are delighted to hear that you and your wife felt welcomed from the moment you arrived and had such a positive experience at Horley Leisure Centre.
It is fantastic to know that our team made you feel comfortable and supported, and that you both decided to join on the same day.
We look forward to supporting you both on your fitness journey.
Warm Regards,
Hazal
Everyday
The concept of Better is great. The staff at Horley are all fantastic and so welcoming including the cleaner - there is always such a nice atmosphere there.
It offers great value and the opportunity to do such a variety of sports, activities and classes.
I have nothing negative to say - it is like a second home!
3. juni 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Christine,
Thank you for your kind feedback.
We are delighted to hear such positive comments about the team at Horley, and it is especially rewarding to know that everyone contributes to creating a welcoming and friendly atmosphere. Your recognition of all staff, including the cleaner, is truly appreciated.
It is also great to hear that you value the variety of activities and the overall offering, as well as the sense of community the centre provides. Knowing that it feels like a second home to you is wonderful to hear.
Thank you again for your support.
Warm regards,
Hazal
Friendly staff and easy app to manage…
Friendly staff and easy app to manage bookings.
Good clean facilities
2. juni 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Loz,
Thank you for your review!
It's amazing to hear that our team have been so friendly during your visits, and that you find our Better UK app easy to manage.
We're also thrilled that you appreciate the cleanliness of our facilities, too.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
really lovely and clean facilities
really lovely and clean facilities, my only negative is some gym equipment is a big old and could do with an update however everything else is excellent
7. maj 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Hannah,
Thank you for your feedback.
It’s great to hear you’re enjoying the clean facilities at Horley Leisure Centre.
We also appreciate your honest comment about some of the equipment.
We understand how important up-to-date kit is for your workouts, and we’ll make sure this is passed on to the team for consideration as part of future improvements.
Thanks again for taking the time to share your thoughts.
Warm regards,
Azaria
Good practical advice and instruction…
Good practical advice and instruction on gym work, with no pressure on performance. Good understanding on other matters that affected my abilities to complete my goals. I feel more confident that I’m going to be able to continue with my plan.
22. april 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Des
Thank you for your kind review.
We are so delighted to hear that you are enjoying Horley Leisure Centre and that the team have been helpful.
We hope you continue to enjoy your membership.
Warm Regards
Rachel
Horley leisure centre
Horley leisure centre, has a great range of classes, for all age groups,, and activities, all very well organised. Has a friendly atmosphere, building clean and great parking facilties, great for local and surrounding communities.
26. marts 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Bernadette
Thank you for your fantastic review
We are so delighted to hear that you are enjoying your time at Horley Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received and the facilities on offer.
We have also passed on your comments to the centre!
Warm Regards
Rachel
I have recently joined the healthwise…
I have recently joined the healthwise programme via a GP referral. The scheme is a brilliant idea enabling me to exercise under the guidance of a very knowledgeable staff member. The centre is clean, the gym very well equiped and the staff are welcoming. The water in the pool is way too cold though!
17. december 2025
Besvarelse fra Better - Horley Leisure Centre
Hi Elizabeth,
Thank you for your lovely review!
We’re so pleased you’re enjoying the Healthwise scheme at our Horley Leisure Centre.
We're thrilled that our team are continuing to support and guide you through different exercises that have been tailored to your needs.
It's also amazing that you're finding our staff so knowledgeable and welcoming during our visits, and that you appreciate the cleanliness of the Centre, and our well-equipped gym facilities.
We also appreciate your comment about the pool temperature and will pass this on to the team to review in case there were any known issues with this at the time.
Thanks again for sharing your experience!
Warm Regards,
Kaisha
Gym needs more space and new equipment.
Gym needs more space and new equipments.
Taking Membership is worth with other activities like swimming.It is less expensive compared to non membership activities.
18. februar 2026
Besvarelse fra Better - Horley Leisure Centre
Hello Libin,
Thank you for your 4-star review.
We have noted your comments and feedback regarding new gym equipment and have passed them on to the centre manager for review.
Kind regards
It was my first visit and I was nervous…
It was my first visit and I was nervous but immediately was put at ease with the people at the session and Brandon
4. februar 2026
Besvarelse fra Better - Horley Leisure Centre
Thank you very much for sharing your experience with us, Carol,
We are very happy to hear you enjoyed your first visit to Horley Leisure Centre.
Kind Regards
Staff super friendly and helpful
Staff super friendly and helpful. Facilities clean.
Recommend to all my friends and family
1. februar 2026
Besvarelse fra Better - Horley Leisure Centre
Hello Penny,
Thank you for your 5-star review.
We are pleased to learn that you found our staff to be exceptionally friendly and helpful, and that our facilities at The Horley Leisure Centre met your expectations for cleanliness.
We look forward to welcoming you again in the near future.
Kind regards
Besvarelse fra Better - Horley Leisure Centre
Hi Susan
Thank you for your review.
It is great to see that the staff at Horley have been able to create a great atmosphere and help with your enquiries.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Very happy swimmer
My first time experience was very good. I enjoyed my lesson. My nan received an email to say that I am being put into the next group. The facilities were very clean and staff very helpful.
23. januar 2026
Besvarelse fra Better - Horley Leisure Centre
Hello,
Thank you for your comments and feedback
We are delighted to know that you has enjoyed your swimming session at Horley Leisure Centre.
Thank you for choosing Horley Leisure centre, and we hope to see you again.
Kind regards
Better Service at Better Health
I found the staff to be helpful and willing to provide clear information, which played a significant role in my decision to join the gym.
The more experienced staff members were particularly knowledgeable about the gym and its services, though the younger team members were also helpful overall.
The pool and showers are consistently maintained at a comfortable temperature, and the recent installation of new gym equipment makes the membership excellent value for money.
5. januar 2026
Besvarelse fra Better - Horley Leisure Centre
Hi Meekam,
Thank you for sharing your thoughtful review!
We’re really pleased to hear that our staff at the Horley Leisure Centre have been so helpful and supportive.
It's great to know that they've provided clear information that helped your decision to join the gym.
We're happy that the more experienced team members and our newer staff made a positive impression and were able to assist you effectively.
We’re also glad you’re enjoying the pool and shower facilities, and that the new gym equipment has enhanced your experience with us.
Warm Regards,
Kaisha
Besvarelse fra Better - Horley Leisure Centre
Hi Harry
Thank you for your review,
We are very pleased to see that you are enjoying your experience at Horley Leisure Centre and you have had the opportunity to meet the centre staff!
Thank you for choosing Better.
Kind Regards
Amir
Better Leisure Centre is an excellent…
Better Leisure Centre is an excellent and friendly leisure centre for one's wellness. The staff are friendly and treat guest with respect.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Better - Horley Leisure Centre
Hi Larry,
Thank you for your kind review.
We’re delighted to hear that you find the Horley Leisure Centre a welcoming and friendly place for your wellbeing.
It's also great to know that the customers have been so friendly and respectful with their customers.
Warm Regards,
Kaisha
I enjoyed a session at the gym followed…
I enjoyed a session at the gym followed by an aqua aerobics class by Brandon
3. december 2025
Besvarelse fra Better - Horley Leisure Centre
Hi Diane
Thank you for your review.
It is great to see that you enjoyed your experience at Horley Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
I wanted to cancel my membership and I…
I wanted to cancel my membership and I spoke to customer services, I explained my situation and why I felt that I needed to cancel and come back later, and the member of staff I spoke to whose name Adolf suggested freezing my membership instead cancelling which was what I did so Thank you Adolf for suggesting that.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Better - Horley Leisure Centre
Good Afternoon Danny,
Thank you very much for your comments and feedback. I will pass on your comments to Adolf.
Kind Regards
High standard for reasonable price
Great pool with clean and spacious changing areas. Very helpful and friendly staff. High standard facilities at a reasonable price.
21. november 2025
Besvarelse fra Better - Horley Leisure Centre
Hi Ms Amanda,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying the pool, the cleanliness and quality of our facilities at the Horley Leisure Centre.
It’s also wonderful to know our team has been so helpful and welcoming.
Warm Regards,
Kaisha
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.